Hyundai Sonata Complaints (2013)

2,025 consumer complaints on file.

#11478890August 11, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
The check brakes hybrid system warning stop and do not drive light is coming on and not allowing me to drive the parking break light is also on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478556August 10, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline). The contact stated the next day while driving 20 mph and entering a gas station, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. VIN tool confirms parts not available. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478616August 10, 2022
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2013 Hyundai Sonata. The contact stated while driving at 30 MPH and coming to a stop, the vehicle stalled. There was no warning light illuminated. The contact drove across three lanes and veered to the side of the road. The vehicle was towed to the dealer where it was diagnosed that the engine had seized due to metal fragments being stuck into the engine. The dealer replaced the engine under NHTSA Campaign Number: 17V226000 (Engine And Engine Cooling). Additionally, the contact received a recall notification of NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline). However, the parts to do the recall repair were not yet available. The local dealer was contacted. The vehicle remained at the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 105,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478625August 10, 2022
UNKNOWN OR OTHER
I unlocked my trunk with no issues now it won’t close, so I’m unable to drive because of the trunk being open and not closing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478445August 9, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that while starting the vehicle, a fuel odor was detected along with black smoke coming from the exhaust pipe. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 191,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478512August 9, 2022
ENGINE
Driving at freeway speed and car shutdown. Multiple warning lights and warning alert continuously chiming just like connecting rod bearing Recall campaign 953 states. Car went into Limp Mode. I called and had a tow truck take the car to Hyundai service center. Service center contacted Hyundai and was instructed to borescope engine, take pictures, etc and send data to Hyundai. Took one week to hear back that Hyundai concluded it supposedly isn’t rod bearing failure even though the car is doing everything Campaign 953 says it would if rod bearing failure is the issue. I asked the service center if my vehicle had campaign 953 knock sensor software installed and they told me no because it didn’t affect the hybrid models, which is not true as the recall states Hyundai Sonata hybrids from 2011-2013. I believe my vehicle has been damaged by the issues prompting Hyundai to issue the recalls and do not want to pay for my vehicle. They did not get an independent center to make a determination. Of course they aren’t going to claim it as their fault if they are the only ones who get to check it. I believe Hyundai knows these vehicles pose a risk to owners lives and choose money over our lives. If you look up the other engine issues on this site you will see that the VINs are very similar and likely very close in manufacturing protocols, hence so many having these life-threatening issues. I asked the service center how much it would cost for an engine and they told me that since Hyundai has a lot of issues with parts to fix this issue that they would have to rebuild the engine at a cost of $17-18,000! An outside source should be able to check the issue and give Hyundai their findings in order to properly address this very dangerous issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477949August 6, 2022
ENGINE
We were notified that due to a recall Hyundai has they have increased the original engine warranty from the standard 100,000 mile to a 150,000 miles then we were later notified they had increased it to an unlimited mile engine warranty for the original owner. I ask because the engine in my wife's car started "knocking" while we were on the freeway in Medford, Oregon forcing us to stop, we had it towed to the Hyundai dealership in Medford on June 1st . We have made MANY calls and gone by to try and find out the status on our car and have not been told what the problem is, matter of fact we have not received a call back on any of our calls to the dealer. I filed a complaint with Hyundai USA. They talked to me, got the facts and advised they would call me in "3 days". They also missed the return call to us. I responded to Hyundai USA again yesterday and they just called me, when I asked what the status of my car was the person advised me the dealer was going to contact me (this will be the 5th time but it hasn't happened yet) they are waiting for a specialist to come out and identify/evaluate the problem and its cause. I told them "no one" has contacted me with any information on my car since June 1st. The factory warranty is 100,000 on the engine (per the recall extended to lifetime), my car has 87,000 miles on it. The cause should have little to nothing to do with it getting repaired. Its been serviced by Hyundai dealers since we purchased it. The day the engine began knocking the very first thing I did while waiting for the tow truck was pop the hood and check the oil and other fluid levels, i have never had oil consumption issues. All were in the full/normal range. It has been over 2 months without any information on our car. We live in Northern California and the nearest dealer is in Medford Oregon 1 hour away. I have an open claim with HyundaiUSA 20032955, also not responding to my emails.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477953August 6, 2022
UNKNOWN OR OTHER
While traveling on interstate, while untouched and with shade closed, sunroof made a loud explosion noise and shattered. The temperature yesterday was in the 80s in south Mississippi. This is a safety hazard as it is optional to drive with the sunroof shade open or closed. It just so happened that I had the shade closed during my drive yesterday. Should I have had my shade opened, there would have been shattered glass flying throughout the vehicle while the car was moving at 70+ mph. I also have a car seat in the rear which I am grateful no glass got into. There were no warning signs that this was going to happen, there were no flying objects. The traffic was actually very light with the nearest car being +200 feet away. I contacted Hyundai and my insurance regarding the incident. The insurance USAA offered repairs through a 3rd party with $500 comprehensive deductible. Hyundai inspected, confirmed incident occurred due to heat, and referred to glass shop with no repair solutions due to car being out of warranty. No rental or loaner car offered from either company. Another safety hazard here as it has rained nearly every day this summer, and the car is now at risk for being accessed by wanderers. Technician at Hyundai dealership did offer to cover sunroof with tape which I accepted. Incident occurred on 8.5.2022 at approximately 9:45 am in Gulfport, MS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477827August 5, 2022
FIRERELATED
The contact owned a 2013 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The contact noticed there was smoke coming from underneath the hood. Upon inspection, there were flames coming from the engine compartment. The fire department was able to extinguish the fire. A fire department report was filed. The vehicle was towed to a tow yard; however, the vehicle was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 175,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11477600August 4, 2022
ENGINE
The contact owns a 2013 Hyundai Sonata. The contact stated that while his wife was driving 65 MPH, an unknown warning light illuminated. The driver pulled over and the engine seized. The vehicle was towed to the dealer and the mechanic stated that there was no oil in the engine. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 108,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477323August 3, 2022
AIR BAGS
What component or system failed or malfunctioned, and is it available for inspection upon request? AIRBAG CLOCK SPRING How was your safety or the safety of others put at risk? AIRBAG SYSTEM IS NOT FUNCTIONING WHILE IF AIRBAG CLOCK SPRING IS DEFECTIVE Has the problem been reproduced or confirmed by a dealer or independent service center? THE PROBLEM HAS BEEN IDENTIFIED BY HYUNDAI WITHIN OTHER SONATA MODELS BUT NOT MY SONATA Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? THE VEHICLE HAS BEEN INSPECTED BY AN INDEPENDENT MECHANIC Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? THE AIRBAG LIGHT IS ON WHICH DISABLES THE ENTIRE FUNCTION OF THE AIRBAG SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477448August 3, 2022
SUSPENSION, STEERING
My 2013 Hyundai Sonata Gt was a part of the Class action lawsuit in which the engine was replace. Within a year, I've had the vehicle checked and serviced at two different auto repairs shops for an extremely rough ride, loud rumbling-thumping and also a squeaking noise. The vehicle still drifts after having two separate wheel alignments. The steering wheel rattles and shakes with the slightest bump in the road. It feels like the underneath is falling apart and I'm going to lose control of the vehicle. With the sounds it makes and how it drives, it feels like I'm now driving a military tank instead of a car. I've spent over $2,000 for replacement-repairs of the: Tie Rods, U-Joints, Bushing, Brakes, two alignments and four new tires. I called the Ofallon IL Hyundai dealer who said there were no recalls or warranty left on these parts. After not getting any assistance from Auffenberg Hyundai, I researched online and found hundreds of complaints involving the suspension, Steering coupler, defective coil springs puncturing tires and causing motor vehicle accidents and serious injury. There were no warning messages prior to any of these symptoms. I feel that these mentioned parts contribute to maintaining control of the vehicle. I'm sure this could lead to a serious accident which could cause fatalities to eveyone involved! .........
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477479August 3, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I was driving one afternoon on my way from the nail shop with my sister my boyfriend & his friend when my call stalled in the middle in the street after managing to get the car out of the street it burst into flames. Due to not having the funds to move it it was towed. It did not have any lights on the dashboard which is why this was very weird for me. After not knowing what caused this stalling or fire I received a recall for my car in the mail.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11477163August 2, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Hyundai Sonata. The contact stated after refueling the vehicle and driving 40-45 MPH, the low fuel warning light was illuminated. The contact pulled into a gas station and attempted to fill the fuel tank however, the tank seemed as if it was already full. The contact stated that the low fuel level warning light remained illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump and fuel hoses needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline) for which the VIN was included; however, the part to do the recall repair was not yet available. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 138,140.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477170August 2, 2022
FUEL SYSTEM, GASOLINE
The contact's fiancé owns a 2013 Hyundai Sonata. The contact's fiancé received notification of NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his fiancé was driving at an undisclosed speed, a strong fuel odor was detected. The vehicle was taken to an independent mechanic who advised the contact to tow the vehicle to the dealer. The vehicle was then towed to the dealer where it was diagnosed with a fuel pump leak. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477240August 2, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Hyundai Sonata. The contact stated while driving 65-70 MPH, the vehicle started to stall. The contact was able to veer to the side of the road. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the dealer to be diagnosed; however, the dealer had not informed the contact of the diagnostic result. The contact towed the vehicle to her residence. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle could not be repaired under recall due to the vehicle having a salvage title. However, the contact stated that the vehicle was salvaged due to the rear bumper being detached. The failure mileage was approximately 161,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476917August 1, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Hyundai Sonata. The contact stated while driving approximately 25 MPH the vehicle was stopped inadvertently. The contact also stated while driving at a higher speed of 50 MPH and then needed to decrease the speed, the vehicle was stalling, then accelerated shortly after. The tachometer also failed to function. The check engine warning light illuminated occasionally. The contact took the vehicle to numerous unknown local mechanics, which was diagnosed with no failure. The contact related the failure to NHTSA Campaign Number 22V312000 (Fuel System, Gasoline). The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000. The consumer stated the repairs were made on 12/22.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477001August 1, 2022
ENGINE
I have replaced the engine in the car after Hyundai “fixed” the engine issue in 2020 the engine locked shortly after! I literally took great care of the engine that I replaced it with and it locked as well. The engine was a used engine! I have put so much money in this car and now I need it repaired again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476590July 29, 2022
ENGINE
Motor suddenly stalled without warning. The car turned off and would not restart. I had to roll to a stop on an on ramp. I had to have the car towed home until I could afford to have it looked at. Lights turned on, but the motor would not turn over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476109July 27, 2022
STEERING
The contact owns a 2013 Hyundai Sonata Hybrid. The contact stated while pulling out of the driveway, the vehicle drove over a minor bump in the roadway and the steering wheel made an abnormally loud rattling sound. There was no warning light illuminated. The contact was able to continue driving. However, the steering wheel was shaking and making abnormal rattling sounds continuous while turning the steering wheel or driving over bumps in the roadway. The vehicle was taken to an independent mechanic where it was diagnosed that an unknown plastic part that maintains the steering wheel in position was fractured. The vehicle was not repaired. The local dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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