Hyundai Sonata Complaints (2017)

881 consumer complaints on file.

#11520471May 4, 2023
POWER TRAIN
My engine seized up after burning every drop of oil dry. My last oil replacement was 5,200 miles prior, and Hyundais recommended mileage before replacement is 7,500 miles. I never got a single oil annunciator light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520027May 2, 2023
ENGINE
Engine consumes way to much oil got oil changed and a week later it was almost empty when i checked. This has been an ongoing issue for many years already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520073May 2, 2023
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
2017 Hyundai hybrid Sonata Check hybrid system turn off engine, It’s been at a dealership for three months last time. after year later same issue again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519630April 30, 2023
STEERING
Since Aug 2021 I started to feel the steering is very tight. Even with a small move car steers very quickly. I have to hold the steering with both hands. Before that it was very easy to drive, even with one hand. Since then, every time when I went to Hyundai dealerships for regular maintenance I brought up about this. I was taking to Hyundai dealership in Kirkland, WA and Renton, WA. They checked and said that they don't feel it. I called Hyundai US and they assigned a case number and assigned a person to work with me. She suggested that I go back to the dearlership to ask them to inspect once again. When I went to the dearlership on March 27th, 2023, they said that the warranty has expired. When I called Hyundai US, she talked to the dearlership and now they are asking me to complete the 60K service mileage, including brake change before they can look at this issue. I am concerned about the safety. In many forums on the internet, I read that car steering jams right in the middle of the highways, leading to accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519633April 30, 2023
UNKNOWN OR OTHER
At the beginning of March 2023, I observed that the white paint on the roof top is peeling off. Since Hyundai sent a extended warranty at the end of last year I took it to the dealership when I went for fixing a recall (Anti-theft software upgrade). They said that they don’t do paint job and asked me to call Hyundai US. Hyundai US said that the dealership is supposed to coordinate with a body shop to get this completed and file a reimbursement to Hyundai US. My contact person in Hyundai US called Hyundai dealership in Kirkland, WA and responded saying, this is only a cosmetic fix, and I should focus on completing the 60K service mileage, including brake change. I see that the paint is starting to peel off in more places and I am concerned that in few months it’ll spread all over the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519311April 27, 2023
SEAT BELTS
Drivers Side front Seat Belt will not retract and is loose when the seat belt is in use while operating the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519038April 26, 2023
ENGINE
Engine is consuming lots of oil. There are recalls on Sonatas but mine is not included, although I have a 2017 Hyundai Sonata Sport with a 2.4L Theta Engine produced in Alabama which are engines that are having defects with oil consumption. 2-3 months I was trying to get car into a dealership for inspection of engine because I kept having to add oil. They would not provide a loaner & I could not afford a rental at time or go without a car. In October 2022, I had to I take car to Hyundai in Trenton, NJ because engine light came on & car was jumping. Spark plug in cylinder 4 blew from low oil. On report from dealership that's exactly what is written on it. They replaced spark plug & got approval to start oil consumption testing. Had to drive 1,000 miles. Returned car & was missing 3 quarts of oil. Had to drive another 1,000 miles, 3 quarts of oil missing again. They performed top engine cleaning saying that could help eliminate the problem. I drove 1,000 miles after cleaning & was still missing 3 quarts of oil. In January 2023, dealership told me they'd put request through for a new engine. I called 1 month later giving plenty of time to have a response. They didn't put request through. Said I need to do more testing & had to leave my car there for a few days with no loaner provided. Why didn't they tell me this 1 month prior & why has no one called me to inform me of this. I can not afford a rental, miss work & my child miss school. We missed a ton since dealing with this issue & I've put out over $1,000 on rentals, oil, damages, deductibles, etc since this started. I contacted a Hyundai case manager & they are still going back & forth with dealership 2 months later. My car is obviously burning a lot of oil & after 3 tests & 6 months I should not have to go through this. In the last 1 1/2 months, I've had to replace spark plug in cylinder 1 twice & cylinder 4 once & constantly have to add oil. My cars shows ALL symptoms of the current issue with engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518903April 25, 2023
ENGINE
Hyundai has an active recall and open service bulletins for an ongoing issue with Knock Sensors in 2017 Sonatas (my vehicle is a 2017 Hyundai Sonata Sport). Over the last 18 months... the vehicle has been in for service 6 times... 4 in the last 6 weeks... due to ongoing issues with the knock sensor causing the vehicle to go into "limp mode" and causing the vehicle to decrease speed to a max of 60mph. There is no pre-warning for when the sensor will trip and cause the issues... which means if a vehicle is on a highway traveling at a speed of 70mph or more, and the sensor trips... the vehicle will decrease speed down to 60mph maximum. The protocol I am aware of for the repairs... was a first step software update... 2nd step replacement of the sensor... 3rd step replacement of the engine. In 6 attempts to remedy the issue... Hyundai has refused to authorize the appropriate steps to complete the repairs and replace the engine, causing my vehicle to become a hazard on the highways without warning to myself as the driver, or other vehicles on the roadway. **Note, the most recent occurrence of this was 4/22/23.**
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518172April 20, 2023
ELECTRICAL SYSTEM
My 2017 Hyundai hybrid PHEV vehicle stuttered and failed to accelerate when the gas pedal was depressed and a warning light indicated a problem which was confirmed as a failed battery in January 2023. I was advised by the Hyundai Sonata service center 13 weeks ago that the vehicle was unsafe to drive due to a defective battery. They have not been able to replace the battery or provide an estimate of when the replacement battery will be delivered. The battery has a lifetime warranty but the Hyundai company and dealership is not providing a loaner vehicle or reimbursing me for rental vehicle while the unsafe vehicle sits in the service center for more than 3 months. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517856April 19, 2023
ENGINE
Purchased a used Hyundai Sonata in June 2020 when it had almost 57,000 miles on it. Got the car regularly serviced and provided receipts to Hyundai on the national level as well as the local dealership. Received the following claim number - Hyundai Motor America Case#: [XXX]. [XXX]is with the Dealership in Dallas Texas and they car is with his dealership. Have also been dealing with[XXX] at Clay Cooley Hyundai Mesquite [XXX]. The engine does not work and needs to be replaced. Hyundai should be responsible for replacing the engine. The car has only around 76,000 miles on it. Hyundai Mesquite is threating to tow the car and possibly have it junked if it is not picked up. I cannot afford to pick up a car that does not operate. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517649April 18, 2023
ENGINE
I purchased my vehicle in November 2022 from Honda Dealership. It was making a noise and “drove funny” I asked them about it and I was reassured the vehicle was in 100% working condition and they were not allowed to sell “bad cars”. So, I let it go. Since I purchased the car I have maintained regular oil changes and service on it— I just bought the car! I have been getting oil changes a lot sooner than I should, and every-time I take it to the shop they say it’s bone dry. Current: my car recently stopped working without any warning at all. I got a diagnosis from the mechanic that my engine failed due to pistons and rods. I did some research and found my car listed for a recall for campaign 953. And I am not the only sonata owner experiencing this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516024April 7, 2023
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Problem began Dec. 2021. Has occurred on 16 occasions since then. Warning light "Check Hybrid System; Turn off Engine" comes on while driving. The car then shuts off the engine and there is a 100% loss of motive power. Sometimes is associated with very rough braking with the car "knocking'." On 3 occasions there has been partial/near complete loss of braking power. All incidents have occurred while under power, so far all while under 45 mph. No accidents yet. Two near collisions from the rear. Hyundai was notified of the problem Dec. 2021/Jan. 2022. After a month of testing they stated the car needed a new plug-in hybrid battery. One was not available and due to "supply chain issues" is still not available 15 months later. Dealership provided a loaner vehicle Jan to Sept. 2022. They requested their car back and Hyundai initially agreed to cover the cost of a rental car. I rented a car for 6 weeks in Sept.-Oct. 2022 at which point a new case manager informed me that Hyundai would not pay for a rental vehicle any longer (note: they did reimburse me the cost of those 6 weeks rental). Hyundai is well aware of the safety issues involved in driving this vehicle. However, they have chosen to ignore them. Their attorney, in a letter to the Ohio Attorney General's Office, blamed the lack of a plug in hybrid battery on supply chain issues (letter was Nov. 2022, at which time the battery was supposed to be available March 2023) and only stated that my vehicle was "drivable." Another warning message "High System Temperature; Switching to Hybrid Mode" has been occurring for a couple of years periodically. Since October 2022, the malfunction indicator lamp is always on and 99% of the time the "Check Hybrid System!" warning light also comes on after about a minute after starting the vehicle. On 3 other occasions the vehicle has entered into "limp home mode" instead of complete shutdown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514999April 2, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
I was driving southbound on I429 approaching the Vineland Wintergarden (FL)exit. approximately .75 miles from exit, a bit of an uphill. I heard a ticking noise, then suddenly the car went silent. The screen lit up with every sensor flashing. It took me a few seconds to realize I was in potentially deadly trouble. The car began slowing from 70 MPH to maybe 25MPH as I crested the last hill. To add complications, that stretch is under construction and does not have any shoulder. I could see a wall of cars streaming ever closer in my rear view mirror. I believe my hazzard lights probably saved me from a crash before gliding the last 1/4 mile to the exit where I was able to finally pull over to safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514345March 29, 2023
ENGINE, UNKNOWN OR OTHER
On February 11, 2022, I took my car to the dealership because my oil light came on. I was told I had no oil in the engine. So they said to get an oil change and that would take care of the problem. Nope. It has not taken care of the problem. My car burns oil. I have taken it to 2 different Hyundai shops. One just kept changing the oil and never submit the paperwork until I got really upset about bringing my car back a month after having the oil change. No help. I have called Hyundai customer service no help at all. In January 2023 I went to start my car and it started jerking and shaking and spitting out oil threw the tailpipe. The car would not move. My garage door was covered with oil. I had it towed to another Hyundai dealership they kept the car for a week and told me that it needed a new spark. New wires because it was covered in oil. I'm out of $3000.00 including all the oil changes and the work that was done. Oh yeah, I was told to bring the car back after 1000 miles. I brought it back in March 2023. They started the oil consumption test. I was told to bring it back on that Thursday the 5th. I took my car back and the dealership would not accept my vehicle. Wouldn't let me leave it for my service guy nothing. I called the next day for my service guy and they said he didn't come in today. I even filed with the BBB Auto Line. I found that information in my 2017 owners handbook supplement did not help closed my case. They didn't even call or asked me any questions. No help. Stuck with a car I have no confidence in. I don't know if the engine is going to blow because the oil gets low or if it's going to sketch on fire because theirs no oil in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514227March 28, 2023
ENGINE
Was driving home from work on highway started decreasing speed a like it was shutting off a got off exit all my lights on dash came on broke down in the road intersection of parking lot . There was no lights or warnings on my car till it started shutting down . Cylinder 2 misfire what the code came back as problem an all engine cylinders damaged . Was inspected by Hyundai when they looked car over they diagnosed the problem . My safety was put at risk along with others on highway I didn’t know what was happening an my car was slowing in speed trying to get off to the highway .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514279March 28, 2023
ENGINE
The contact owns a 2017 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who replaced the ignition coil pack and the spark plugs; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514284March 28, 2023
UNKNOWN OR OTHER
Antana cover jest came off car on highway and almost hit a car behind me the car sward so it didn't get hit could have broke a windshield or cause the to hit a car in next lane
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514331March 28, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The check engine light started flashing Check hybrid system turn off engine massage appeared The gas pedal doesnt work and the car jumps The problem happened 4 times so far with me The same problem happened about 5 times with my uncle that drives 2016 sonata hybrid
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514033March 27, 2023
ENGINE, STEERING, UNKNOWN OR OTHER
Hello, I would like to file a complaint my name is [XXX] I am having a translator help me to write this. I was taken advantage of by a bad car dealership who sold me a dangerous car that smokes leaked oil does not stop and locks up they said the car was safe they also did not explain the contract to me. They want me to drive unsafe vehicle 1000 miles. They won’t give me a loaner car. They won’t give me my money back or a replace my car I feel unsafe and I don’t want to do business with them ever again. I want my money back. They took advantage of me because I didn’t know any better. Translators notes : regarding purchase of vehicle: He purchased a used car, 2017 Hyundai Sonata/ at McGrath City Hyunda. He does not know English The dealership took advantage of him he doesn’t speak English and is a first time car buyer, they made him sign a contract selling him an unsafe vehicle, without explaining what arbitration is the car is unsafe. . He had immediate problems with the oil and smoke coming out of the car within the first week and went back to have an oil change they charged him money. The following week the same issue occurred with smoking and stalling of the car. He brought the car in for service and they tried to charge him almost $500 for a new gasket. I told them this is not right and I would report them to consumer affairs they said they would repair it 10 days later the same issue occurred and he brought it in again they put oil in the car and he had problems again. When he brought it back they said they need to keep the car to have it serviced and they would not provide him a loaner car. He is renting a car and spending a lot of money and he is making payment on the loan for the car. The dealership is forcing him to drive an unsafe car 1000 miles in order to have an engine replaced not care about his safety. They told him he has to drive the car for 1000 miles in order to have a warranty take effect he is scared to drive it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513711March 25, 2023
ENGINE
Excessive oil consumption and Engine locked while driving on the highway. I couldn’t drive my car and it was towed to a mechanic. The cost for a new engine and labor is $7970.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Sonata