Hyundai Sonata Complaints (2011)

3,476 consumer complaints on file.

#10547363October 9, 2013
ENGINE, VEHICLE SPEED CONTROL
THE AUTO ON SEVERAL, SPORADIC OCCASIONS HAD AN ACCELERATION PROBLEM, WHILE SITTING STILL IN TRAFFIC. WHILE SITTING STILL IN TRAFFIC, THE RPMS WOULD START TO INCREASE, GOING TO 6000 RPMS BEFORE I GEARED IT BACK DOWN AND SHUT THE ENGINE OFF. I TOOK IT TOO THE DEALER ON SEVERAL OCCASIONS, THEY KEPT IT COUPLE OF DAYS EACH TIME, THEY TOLD ME, THEY COULD FIND NOTHING WRONG, AND GO AHEAD AND DRIVE IT, IF IT HAPPENED AGAIN, BRING IT BACK, SENDING ME AWAY IN A UNSAFE VEHICLE. THE LAST TIME, DATE MENTIONED ABOVE, A SERVICE TECHNICIAN TEST DROVE MY CAR, THE ACCELERATION PROBLEM OCCURRED, AND HE TOTALED OUT MY VEHICLE. I WAS NOT NOTIFIED UNTIL 2 DAYS LATER THAT MY VEHICLE HAD BEEN IN A ACCIDENT. I WAS TOLD, IT HAPPENED THE NIGHT BEFORE, I WAS NOTIFIED ON SEPT 13, 2013, THAT WOULD HAVE THE ACCIDENT OCCURRING ON SEPT.12,2013, WHEN IN FACT IT OCCURRED ON SEPT. 11, 2013. I HAVE SEARCHED AND FOUND ON SEVERAL OCCASIONS THAT THIS VEHICLE, DID INDEED, HAVE ACCELERATION PROBLEMS, WHICH THE DEALER HAD INFORMED ME, HAD NEVER HAPPENED BEFORE. THE VEHICLE, SHOULD HAVE BEEN DIAGNOSED AND THE PROBLEM FIXED, THE FIRST TIME, INSTEAD OF THE DEALERSHIP, SENDING ME AWAY EACH TIME IN A UNSAFE VEHICLE. VERY UNETHICAL OF THE DEALER, FOR TELLING LIES ABOUT THE CAR,AND, THE CORRECT DATE THE INCIDENT OCCURRED, NOT NOTIFYING ME FOR 2 DAYS, THAT IT OCCURRED, AND.NOT FIXING THE PROBLEM, AS SHOULD HAVE BEEN EXPECTED OF THEM, THE FIRST TIME IT OCCURRED, AND SENDING ME AWAY EACH TIME IN A UNSAFE VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10547190October 8, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE SITTING AT A TRAFFIC LIGHT, THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS. THE CONTACT MENTIONED THAT HE FELT AS IF THE VEHICLE WANTED TO LUNGE FORWARD EVERY TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VEHICLE WAS TEST DRIVEN BY A TECHNICIAN. THE FAILURE RECURRED WHILE BEING TEST DRIVEN AND THE VEHICLE INDEPENDENTLY ACCELERATED UP AN EMBANKMENT, CRASHED INTO A TREE AND THEN ROLLED OVER. THE TECHNICIAN SUSTAINED MINOR INJURIES AND THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEAGE WAS 44,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10546705October 4, 2013
ENGINE, STEERING, FUEL SYSTEM, GASOLINE
I AM REPORTING A SECOND INCIDENT THAT OCCURRED AFTER THE DATE OF THE FIRST INCIDENT I PREVIOUSLY REPORTED IN MY EARLIER COMPLAINT. AS NOTED IN MY EARLIER COMPLAINT, THE CAR HAD EXPERIENCED CATASTROPHIC ENGINE FAILURE. I HAD THE CAR TAKEN FOR REPAIR TO THE HYUNDAI LICENSED DEALER AND AUTOMOTIVE REPAIR SERVICE CENTER OPERATED BY HYUNDAI BURLINGAME (1025 ROLLINS ROAD, BURLINGAME, CA 94010). THE REPAIR CENTER EXPLAINED THE ENGINE WOULD HAVE TO BE COMPLETELY REPLACED AND SO WOULD THE FUEL INTAKE VALVE. A NEW ENGINE AND INTAKE VALVE WERE INSTALLED IN THE CAR. ON 10/2/2013, THE REPAIR WORK WAS COMPLETED AND MY SPOUSE PICKED UP THE CAR AND RETURNED TO OUR RESIDENCE. ON 10/3/2013, MY SPOUSE WAS DRIVING THE REPAIRED CAR TO WORK DURING THE MORNING COMMUTE ON SOUTHBOUND I-280 IN THE BAY AREA WHEN THE CAR BEGAN TO MAKE LOUD CLANGING NOISES AND VIOLENTLY SHAKE AND SHUDDER. MY SPOUSE WAS ABLE TO PULL OF THE HIGHWAY JUST AS THE CAR AGAIN EXPERIENCED CATASTROPHIC ENGINE FAILURE AND THE ENGINE BEGAN RELEASING VERY HEAVY DARK SMOKE. AS THE ENGINE FAILED, THE POWER TO THE STEERING WENT OUT AND THIS MADE THE CAR DIFFICULT TO MANEUVER. THE CAR WAS TOWED TO THE NEAREST AUTHORIZED HYUNDAI DEALER AND SERVICE REPAIR CENTER, STEVENS CREEK HYUNDAI (4425 STEVEN CREEK BLVD., SANTA CLARA, CA 95051). STEVENS CREEK HYUNDAI OPENED THE HOOD OF THE CAR AND EXAMINED THE ENGINE. STEVEN CREEK HYUNDAI TOLD MY SPOUSE THERE WAS A HIGH PRESSURE GASOLINE LEAK AND GASOLINE HAD BEEN SPURTING ON THE HOT ENGINE AND ALSO THAT THERE WAS SOME SORT OF CATASTROPHIC ENGINE FAILURE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10546440October 1, 2013
STEERING, SUSPENSION
WHILE DRIVING AT APPROXIMATELY 10MPH I HEARD A RATTLE FROM THE FRONT OF THE CAR. I SUSPECTED IT WAS SUSPENSION RELATED BUT THEN NOTICED THERE WAS SOME PLAY IN THE STEERING. TURNING THE STEERING WHEEL LEFT AND RIGHT JUST SLIGHTLY CAUSES THE SOUND TO OCCUR. ON THE NHTSA WEBSITE I FOUND THERE WAS A RECALL FOR STEERING ISSUES FOR MY YEAR AND MODEL CAR. I TOOK IT TO KEY HYUNDAI IN JACKSONVILLE AND THEY VERIFIED THE STEERING COLUMN AND INTERMEDIATE SHAFT WERE THE SOURCE. MY CAR IS NOT INCLUDED IN THE RECALL EVEN THOUGH IT HAS THE EXACT ISSUE. THE DEALER WANTS $1310.75 TO REPAIR MY 2 YEAR OLD CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545285September 25, 2013
POWER TRAIN
I WAS COMING OFF OF AN ON RAMP TO GET ONTO THE HIGHWAY AND DUE TO TRAFFIC I HAD TO LET OFF THE GAS. THE VEHICLE SUDDENLY ACCELERATED BY ITSELF, CAUSING ME TO NEARLY LOSE CONTROL OF THE VEHICLE. ANOTHER INCIDENT TOOK PLACE AT A SCHOOL CROSSWALK AREA. I LIGHTLY PRESSED THE BRAKES AND THE VEHICLE ACCELERATED BY ITSELF CAUSING MY HEAD TO WHIP BACK AND ME TO PRESS HARDER ON THE BRAKE. NEARLY HITTING KIDS AS THEY CROSSED IN FRONT OF MY VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545362September 25, 2013
ENGINE
MY SPOUSE WAS DRIVING ON INTERSTATE 280 SOUTHBOUND IN THE BAY AREA DURING THE MORNING COMMUTE WHEN AN ENGINE ROD CAME LOOSE AND PUNCTURED A WHOLE IN THE ENGINE CAUSING CATASTROPHIC ENGINE FAILURE. THE ENGINE FAILURE LED TO LOSS OF POWER TO THE STEERING AND BRAKES AND THE CAR COASTED OFF THE INTERSTATE EXIT RAMP AND EVENTUALLY CAME TO A STOP AFTER THE EMERGENCY BRAKE WAS ENGAGED. THE CAR HAS CONSISTENTLY RECEIVED REGULAR MAINTENANCE FROM THE LOCAL AUTHORIZED HYUNDAI DEALER AND CAR SERVICE PROVIDER. THERE WAS ABSOLUTELY NO WARNING BEFORE THE ENGINE FLEW APART. THIS WAS A VERY DANGEROUS INCIDENT THAT COULD HAVE LED TO THE DEATH OF THE DRIVER, ANY PASSENGERS, AND OTHER DRIVERS AND PASSENGERS OF NEARBY CARS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544935September 23, 2013
STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT THE POWER STEERING AND ESC WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544964September 23, 2013
ELECTRICAL SYSTEM
LAST NIGHT, I WAS TOLD, I HAD LEFT A DOME LIGHT ON. AFTER SEVERAL ATTEMPTS TRYING TO GET IT OFF. THOUGHT I HAD IT OFF, LOCKED CAR ALL LIGHTS WERE OFF WHEN I LEFT IT. COME OUT THIS MORNING TO HEAD TO WORK AND IT WOULD NOT START. THIS IS NOT MY FIRST INCIDENT. IF I LEAVE THE KEYS IN THE CAR IT KILLS IT? I USE TO DO THIS WITH MY BMW AND NO PROBLEMS AT ALL. WHY DOES IT SUCK THE LIFE OUT OF MY BATTERY? THIS MORNING, THO I DONT UNDERSTAND. I HAD ALL THE LIGHTS OFF,,,I THOUGHT. DO NOT KNOW WHAT DRAINED IT. IS THE BATTERY A CHEAP BATTERY? DO I NEED TO CHANGE IT OUT? ITS JUST A 2011, THOUGHT SHOULD LAST LONGER. ANY OTHER ISSUES WITH DEAD BATTERY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545014September 23, 2013
STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA GLS. THE CONTACT STATED THAT WHILE ATTEMPTING TO MAKE A LEFT OR RIGHT TURN, THE STEERING COLUMN WOULD MAKE A LOUD CLUCKING NOISE. IN ADDITION, THE VEHICLE HAD BECOME ROUGH TO MANEUVER. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC STATED THAT THE STEERING COLUMN WAS NOT WORKING PROPERLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 15,142.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544575September 20, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT THE PASSENGER'S SIDE HEADLAMP WAS LOWER THAN THE DRIVER'S SIDE HEADLAMP, CAUSING THE HEADLIGHTS NOT TO PROVIDE ILLUMINATION AT A GREATER DISTANCE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADJUSTED THE HEADLAMPS HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 19,000. ..UPDATED 12-26-13 *BF THE CONSUMER STATED THE LIGHTS WERE ADJUSTED AS HIGH AS POSSIBLE, WHICH HELPED THE LIGHTING WHILE DRIVING AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544425September 19, 2013
POWER TRAIN
THE TRANSMISSION TEMPERATURE SENSOR (AND/OR ASSOCIATED WIRELESS HARNESS) FAILED. WE HAD THIS HAPPEN TO TWO 2011 HYUNDAI SONATAS IN A 4-WEEK SPAN (THIS ONE A 6-CYLINDER, THE OTHER A 4-CYLINDER WITH 15,500 MILES ON IT). THAT CAUGHT OUR ATTENTION, PROMPTED US TO REPORT IT. THIS ONE MIMICKED A HESITATE & SURGE. THE OTHER ONE DID THAT, THEN BECAME UNDRIVABLE. DEALERS REPLACED UNDER WARRANTY IN BOTH CASES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543948September 16, 2013
SEAT BELTS
ON 9/3/2013 MY CAR WAS HIT IN AN ACCIDENT AND THE DRIVER SIDE SEAT BELT DISCONNECTED FROM THE DOOR PANEL WHICH LEFT ME UNPROTECTED. I EXPERIENCED SHOULDER PAIN AND WAS TAKEN TO THE HOSPITAL FOR XRAYS NOTHING WAS BROKEN BUT IT TOOK ME A COUPLE OF WEEKS TO BE RELIEVED OF THE PAIN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10543757September 15, 2013
POWER TRAIN, STEERING, WHEELS
MY CAR WAS JUST SERVICED FOR EXCESSIVE NOISE OCCURRING WHEN I WOULD MAKE TURNS AS IF THE CAR COULD NOT GRIP THE ROAD. I BROUGHT THE CAR TO THE DEAL AS WAS TOLD THE ALIGNMENT MUST BE OFF, ONLY TO FIND THAT THERE WAS A RECALL THAT I WAS NEVER TOLD OF. THE DEALER REPLACED THE LOWER CONTROL ARMS ON THE CAR AND A NEW ALIGNMENT PART THEIR "TP3 RECALL" BUT WHEN DRIVING HOME THE CAR DID NOT MAKE NOISES WHEN MAKING THE TURNS ON THE ON/OFF RAMPS BUT RATHER WHEN DRIVING STRAIGHT AND/OR WHEN CHANGING LANES. DEALER DUE TO BEING A SUNDAY AND SERVICE DEPARTMENT BEING CLOSED AS ME TO CALL THEM BACK. THIS WILL BE THE 3RD TIME I HAVE HAD TO BRING THE CAR IN FOR THE SAME ISSUE WITH EACH TIME THE STEERING COLUMN BEING LOOSE AND A NATURAL PULL TO THE DRIVER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543023September 11, 2013
STRUCTURE
TRUNK OPENS ON ITS OWN. IT HAS HAPPENED AT LEAST 5 TIMES SINCE I PURCHASED THE CAR IN MAY 2013. FINALLY BROUGHT IT IN TO DEALER TODAY, SEPT. 11, 2013. THOUGHT I MIGHT HAVE HIT BOTTOM ACCIDENTALLY; BUT KEYS WERE IN MY PURSE AND IT COULD NOT HAVE HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543707September 11, 2013
STRUCTURE
TRUNK OPENS ON ITS OWN. IT HAS HAPPENED AT LEAST 5 TIMES SINCE I PURCHASED THE CAR IN MAY 2013. FINALLY BROUGHT IT IN TO DEALER TODAY, SEPT. 11, 2013. THOUGHT I MIGHT HAVE HIT BOTTOM ACCIDENTALLY; BUT KEYS WERE IN MY PURSE AND IT COULD NOT HAVE HAPPENED. *TR 04/01/2021: ODI # CHANGED FROM 10543023 TO 10543707 AS PART OF ROUTINE DATA CLEANUP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542250September 6, 2013
ELECTRICAL SYSTEM
WHILE TRAVELING, THE CAR SUDDENLY STOP IN TRAFFIC. WE HAD TO MOVE TO A SAFE POINT. CAR EVENTUALLY WAS TOWED TO THE NEAREST DEALER. THEY PINPOINTED THE PROBLEM AS THE FUEL PUMP. TOLD US NO GAS IN THE CAR, NOT SO, GAS WAS NEARLY FULL. CALLED AND TOLD US CAR WAS READY TO BE PICKED UP. WENT TO DEALER, TOLD TO PUT GAS IN CAR. NOTICE FUEL GUAGE NOT WORKING AND FULL PANEL WAS BLINKING. DROVED ABOUT 1/2 MILE TO CLOSEST GAS STATION, GOT GAS, HEADED BACK TO GET RENTAL CAR AT DEALER, CAR SUDDENLY STOPPED AGAIN. THIS HAS BEEN GOING ON FOR NEARLY A MONTHLY. FINALLY HAD CAR TOWED TO ANOTHER DEALER, AND BEHOLD, THIS TIME, SAID, IT WAS AN ELETRICAL PROBLEM AND WANTED $2600 TO REPAIR, SAID NOT COVERED BY WARRANTY. MANUFACTURER GOT INVOLVED AND AGREED TO REPAIR AT THEIR EXPENSES. TALKED WITH ANOTHER OWNER OF SAME MODEL AND YEAR, SHE TOO IS EXPERIENCING SUDDEN STOPS. MAJOR SAFETY PROBLEMS, AND IT NEEDS TO BE RECALLED, AND THIS TIME MAKING SURE THAT SOME KIND OF COMPENSATION FOR RENTAL IS INCLUDED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542264September 6, 2013
STRUCTURE:BODY, EXTERIOR LIGHTING
WHILE DRIVING MY 2011 HYUNDAI SONATA (APPROX 45,000 MILES) DOWN THE HIGHWAY THE RIGHT REAR TAIL LIGHT POPPED OFF AND WAS HANGING. AFTER LOOKING IN THE TRUNK AT THE INSIDE TAIL LIGHT AREA, I SAW PLASTIC PIECES AROUND THE SCREWS THAT WERE CRACKED AND BROKEN OFF; THUS CAUSING THE TAIL LIGHT TO POP OFF AND HANG. I WAS VERY LUCKY THAT THE TAIL LIGHT DID NOT FALL OFF THE CAR COMPLETELY AND CAUSE AN ACCIDENT. I THEN DICOVERED THAT THE LEFT REAR TAIL LIGHT STUDS WERE BEGINNING TO BREAK OFF TOO AND DO THE SAME THING. WHEN I TOOK IT TO THE DEALERSHIP THEY CLAIMED THE CLIPS BROKE BUT IT LOOKED FORCED AND WOULD NOT BE COVERED UNDER WARRANTY. UNDERSTAND THIS CAR WAS NOT INVOLVED IN AN ACCIDENT AND I AM A STAY AT HOME MOM WHO HAS A GARAGE FOR THE CAR. I WAS SIMPLYING DRIVING DOWN THE ROAD AND THE TAIL LIGHT POPPED OFF. THIS IS A HUGE SAFETY CONCERN FOR ME AND OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541699September 3, 2013
ELECTRICAL SYSTEM
STARTED ENGINE IN ORDER TO PULL OUT OF PARKING SPACE. ALL RED LIGHTS ON DASHBOARD LIT UP, AC FAILED TO START BLOWING COLD AIR, "PARK (P)" LIT ALTHOUGH GEAR WAS IN "DRIVE (D)" MODE. IMMEDIATELY TURNED ENGINE OFF. REPEATED PROCEDURE FOR TWO MORE TIMES. EVENTUALLY AC KICKED IN, "D" LIT UP AND ALL BUT AIR BAG LIGHT WENT OFF. PASSENGERS SEAT BELT LIGHT KEPT AND KEEPS FLASHING CONTINUOUSLY AND DRIVER'S SIDE AIR BAG LIGHT STAYS ON. CALLED DEALER FROM WHERE VEHICLE WAS PURCHASED AND WAS TOLD REPAIR SHOULD FALL UNDER WARRANTY AND ANY DEALER CAN TAKE CARE OF MY ISSUE. STOPPED BY AT DEALERSHIP CLOSE TO HOME AND WAS TOLD THAT DIAGNOSTIC TEST NEEDS TO BE PERFORMED TO DETERMINE IF THIS REPAIR WILL FALL UNDER WARRANTY. SECOND DEALERSHIP REQUESTED THAT I LEAVE THE CAR WITH THEM AN ENTIRE DAY FOR DIAGNOSTIC TESTS, WHICH WILL COST ME ABOUT $90 (+) IN ORDER TO DETERMINE IF THIS IS A WARRANTY ISSUE OR NOT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537995August 29, 2013
UNKNOWN OR OTHER
I GOT INTO VEHICLE TO GO TO WORK & IT FAILED TO START. ILLUMINATION LIGHT KEPT BLINKING TELLING ME TO PUSH IN BRAKES, BUT I WAS PUSHING IN BRAKE PEDDLE. I JUST BOUGHT THIS CAR USED, 35 DAYS AGO, HAVE NOT HAD ANY ISSUES UNTIL TODAY. CONTACTED HYUNDAI DEALER TO FIND OUT THAT I AM NOT COVERED UNDER WARRANTY, BECAUSE I AM NOT HE ORIGINAL OWNER. WHICH I WAS TOLD VEHICLE WAS COVERED UNTIL 100,000 MILES FROM USED DEALER. HAVE AN APPOINTMENT TO GET VEHICLE INSPECTED & KEEPING FINGERS CROSSED THAT THE ISSUE HAS SOMETHING TO DO WITH ONE OF THE MANY RECENT RECALLS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538017August 29, 2013
EXTERIOR LIGHTING:HEADLIGHTS
I ENJOY THE CAR BUT THE LOW HEAD LIGHT BEAMS ARE DANGEROUSLY POOR. I HAVE REPLACED THE BULBS AND HAVE HAD THE DEALERSHIP RAISE THEM TO THEIR HIGHEST LEVEL. THEY STILL DO NOT REACH OUT 10 FEET PAST THE HOOD AND AS SPEED INCREASE THE AMOUNT OF LIGHT BECOMES LESS. I MAINLY HAVE TO DRIVE ON HIGH BEAMS OR TAKE ANOTHER VEHICLE WHEN WE GO OUT AT NIGHT. IS THERE ANY RECALL ON THIS PROBLEM. THERE ARE MANY BLOGS ON THIS AND WE NEED HELP FROM THIS AGENCY TO PREVENT HYUNDAI FROM SELLING MORE CARS WITH INFERIOR LIGHTING. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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