Hyundai Sonata Complaints (2017)

881 consumer complaints on file.

#11594287June 13, 2024
STEERING
Complete steering column replacement is required (COLUMN & SHAFT ASSY-STEERING 56310-C2700). When turning all the way, like to turn 90 degrees or enter a parking space, the steering wheel locks. Car must be turned off and restarted. Sometimes you have to do this a couple of times for the steering wheel to unlock. Hyundai dealer agrees that the steering column has to be replace, unsafe to drive vehicle. It is June and have been waiting six months for Hyundai to provide the part. Hyundai USA corporate says they don't know when the part will be available, they will not provide a date, could be next year according to some employees at the Hyundai dealer. Hyundai says it is not a manufacturing defect, even though there are many comments on line, and previous models have issued recalls for this same defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593577June 10, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I was driving down the freeway when my engine made a loud knocking noise, the noise got worse as the RPMs increased. The check engine light began to flash and I lost power, the vehicle will not exceed 60mph and vibrates when moving down the road. I believe this issue is widely know about and should be addressed and forced into a recall. I have maintained the vehicle and should not be responsible for a manufacturing error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593267June 9, 2024
ENGINE, UNKNOWN OR OTHER
My car has cut off in the middle of the highway and street. I feel vibration under my seat and I was unable to start my vehicle. Hyundai repaired my engine and I am still having the same issues. The car feels like it’s slowing down before is completely stops.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592774June 6, 2024
ENGINE
Excessive oil consumption. Engine makes knocking sound. Check engine light and/or oil light come off & on. Over heat light & HEV LIGHT. Bought car brand new in Sep2017. December 2017 car was in shop for a month. Ever since that incident, car has been in & out the dealership for same issues. Car has been serviced only by Hyundai dealerships. Currently my car has been in the shop awaiting repairs since end of February 2024. I keep getting the delay in parts excuse. Hyundai claims my car does not fall under their lawsuit for engine replacement nor do they acknowledge faulty engine oil consumption.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592710June 5, 2024
STRUCTURE:BODY
The rear passenger door will not open from the inside or the outside. This is a safety hazard in that an occupant cannot get out of the car in an emergency. There was no warning lamps, messages or other symptoms of the problem prior to the failure. In doing research about this issue, the problem is well documented on Hyundai internet forums since 2021 so there is no reason this shouldn't already be considered a safety recall. The dealer was contacted and advised that since this is not showing as a manufacturer issue or a NHTSA safety issue, there is nothing they can do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592293June 3, 2024
STEERING
On [XXX] at [XXX], my 2017 Hyundai Sonata Sport lost power steering while I was driving 60 mph on [XXX] in San Leandro, CA. The MDPS warning light came on and my steering wheel became very tight and difficult to control. I remained calm and maintain control of the steering with both of my hands and got off the freeway safely. I parked at the nearest exit and turned off the engine. I waited a few seconds, then restarted the engine and the MDPS warning light disappeared and the power steering came back. The MDPS malfunction happened on local street before, but that was my 1st MDPS malfunction experience while I was on freeway and it was very scary and dangerous. I reported the incident to San Leandro Hyundai dealership on 5/31/2024 because Hyundai is aware of this malfunction and extended the MDPS warranty to 15 years. The mechanic from San Leandro Hyundai acknowledged the issue and found a fault in the MDPS. However, the dealership refused to repair or replace the MDPS because the dealership claimed the part (56310-C2700), steering column & shaft assembly, is not covered by the extended warranty. San Leandro Hyundai dealership knew there was a problem, but disregarded driver safety on highway. Please see MDPS warning light from my pictures and I have video recording of the incident if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592080June 3, 2024
STEERING
Total loss of power steering while driving, wheel locks up randomly. Hyundai dealer said the battery was old, I put a new hyundai battery in it and the steering locked up leaving the dealership. VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591675May 31, 2024
ELECTRICAL SYSTEM
driving on the side of the interstate, the hybrid battery indicator continuously dipped low. Minutes after continuing driving on the interstate around 50 to 60 mph, every light on the dash came on the vehicle stopped accelerating, and the warning light check HEV system shut engine off started flashing. The vehicle would no longer start again after this. the dealership said that the fuse was being oversupplied, which is what caused the system to fail. This exact situation is listed in a recall for 2013 to 2015 Hyundai Sonata hybrids. After reading the recall notice., my vehicle had this failure due to the exact reasons listed in the recall notice. due to the damage that was caused by this fuse that could not hold enough electricity my wiring harness also has to be replaced. This could be a three to $4000 out-of-pocket expense for me that should be covered under this recall, due to its exact nature of similarities. please assist me. I do not have the complete invoice due to the fact that the dealership is withholding that information until the repair is complete However, hyundai motor is also aware of this issue, and I am filing this complaint for this investigation to be moved with urgency
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590554May 24, 2024
ELECTRICAL SYSTEM, ENGINE
2017 Hyundai Hybrid Sonata lost power while in the middle lane of [XXX] . Following notice appeared: Check Hybrid system. Turn off engine !HEV. We were able to coast over to side of road (car was going 70mph at time of breakdown). Car towed to McDonough Hyundai dealership. Talked to Service Dept. We explained our situation to him (out of town, spending money on a hotel). They performed an engine electric Diag. which stated: Vehicle had multiple codes for low battery voltage. Test battery and got an instant failure. Cleared codes and test drove after new battery replacement. No codes came back. Approximately 1 hr. later in Jackson, GA we were on [XXX] , middle lane & engine stalled (70mph & coasted over to side of highway). Received same code: Check Hybrid Battery System, !HEV, turn off engine. Had car towed to Kennesaw, GA. Rented car to drive home & had car towed to Alexandria, KY our home town. After 2 wks. car was put on diagnostic machine. Said they test drove car multiple times. They said could not duplicate the issue. It was suggested the next time we get code on our dashboard to take a picture of it or video. Took car to Kerry Hyundai, Florence. Test driven car 40 miles & have gotten nothing. No codes. Told them it was imperative that your mechanics find the issue. I will not drive the car as it is now. It is unsafe as it stands now. Breaking down 2x in GA. The first time after driving it 6.5 hrs. and the 2nd time after putting brand new battery in & breaking down exactly 1 hr. after driving. We have been without our car since [XXX]. Hyundai advertises a great warranty on their cars, one reason we purchased it. We wanted a SAFE, RELIABLE car since we are both retired and going to travel. We are out of $1,827.08 & afraid to drive car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590246May 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Hyundai Sonata. The contact stated while driving approximately 65 MPH, the vehicle suddenly stalled. There was no warning light illuminated. The vehicle was able to be restarted and was taken to an independent mechanic and the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall campaign. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589424May 18, 2024
UNKNOWN OR OTHER
Key is stuck in ignition and won't come out. Key comes out maybe a half inch but won't turn either way. Steering wheel is not in locked position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589042May 16, 2024
ENGINE
My car was eating up oil and there was no leak in it. Then the vehicle stopped working. I kept up the maintenance for the vehicle and when I reached out to Hyundai they told me to take it to my local dealership to get fixed and they stated that they could not fix it, but according to the class action suite I was suppose to get it fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588746May 14, 2024
STEERING
While driving the power steering stopped working and it was difficult to safely navigate the vehicle to a safe location. It was determined that the power steering module (PSM) stopped working and needs to be replaced. This will cost approximately $850 because the PSM is located in/under the dashboard and a lot of the steering column has to be removed as well as the driver’s side airbag. The cost will be upwards from $850 depending on how many hours it takes to disassemble and reassemble the car to fix the PSM. There are many complaints on Hyundai’s PSM, so why hasn’t a recall been issued?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587760May 8, 2024
ENGINE
Hybrid engine is failing, a week before there was a noticeable clicking under the hood during acceleration but no lights came on indicating any problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587526May 7, 2024
ENGINE
WHEN I DRIVING MY CAR DROPPED 20 MPH DURING ENGINE RUNNING. HYUNDAI CAR CARE CENTER REPAIRED WITH $4825.35. AFTER 10 DAYS AFTER I PICKED MY CAR, I HAD SAME PROBLEM. I ALSO PAID $1864.67 TO TAKE CARE OF CAR PROBLEM. I THINK THIS PROBLEM HAS TO TAKE CARE OF RECALL. I REQUESTED HYUNDAI RECALL CAMPAIGN CENTER BUT NO ANSWER. I NEED YOUR HELP. HYUNDAI CASE NO IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587528May 7, 2024
ENGINE
My car has been burning excessive amounts of oil for the past 6 months now. It is so bad there is excessive carbin built up in the piston rings that caused my engine to missfire 2 times in less than six months. Today 5-7-2024 to my car back to the dealer for that problem and they told me I need a new engine but unfortunately it was not coverd by the engine extended warranty. Please help me resolve this issue because I cannot afford a new engine or a car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587120May 6, 2024
STEERING
tHE POWER STEERING (WHICH IS ELECTRIC) JUST STOPPED WORKING. THIS IS VERY HAZARDOUS SINCE STEERING IS VERY DIFFICULT. COULD CAUSE ACCIDENT WITH ANOTHER VEHICLE, CAUSING INJURY OR DEATH. HAPPENS SUDDENLY WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585740April 29, 2024
ENGINE
The engine was the part which failed. While driving the engine stalled and would not go forward. A foul smell was coming from the engine and the engine was rattling. The floor was wet on the passenger side interior. We let it cool down and took it to the dealer. They did not offer any explanation concerning why the car was not operating poorly or why the car smelled bad or why it stalled frequently and lost full power. Steve Taylor Hyundai service department quote "we don't know what's wrong with your car". It had 78383 miles on it. Taylor Hyundai said we can trade it in but you will have negative equity on your new loan. We were not credited for our trade in but we lost 4 or 5 thousand dollars on the trade-in. They did not cover the car with the warranty and did not repair it. The paperwork on the sale is quite confusing and does not make sense, but we know we lost money on the purchase of another car, and they did not honor the warranty. HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585922April 29, 2024
STEERING
Power steering stops working while driving. Feels like steering wheel locks up while driving, extremely dangerous and frightening. It's a intermittent issue and hard to duplicate at the Hyundai dealership. This is a known issue and Hyundai is making it difficult to people to get their cars fixed and safe again because their mechanics cannot duplicate the issue at will at the shop. This excuse is not acceptable. This serious issue is legitimate and will cost someone their life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585677April 28, 2024
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
While driving on a highway at ~60 mph, the check engine light came on (plus other indicator lights) and the car immediately dropped to ~45 mph. ~20 seconds later, while trying to pull into a school parking lot, the hybrid system fault warning came on and the car dropped to ~5-10 mph and then became extremely difficult to control. The car was towed ~80 miles to my home dealership and it was diagnosed as a partially blocked EGR tube. ~1 month later, on the next longer drive I had to make (all other drives were short distances), ~70 miles into the drive, the car started making a knocking sound and then suffered the same failure under the same kind of conditions. This was diagnosed as a failed knock sensor. One week later I tried to drive it a long distance to see if the problem would happen again (but closer to home) and while traveling on an interstate highway the same issue occurred. This time it was diagnosed as oil in the wiring assembly for the just replaced knock sensor. The dealership tried to give me the car back but I demanded that they do a long test drive. It took 4 days to get them to do what I asked and then they had it break down on them in the same way. I'm not 3+ weeks after that and still don't have the car back (now they're planning to replace the EGR assembly and intake manifold). Each breakdown has thrown the P1326 trouble code but Hyundai refuses to admit that the issue may be the engine itself (related to the recall). It took until the 3rd breakdown and a lot of demands to get a loaner vehicle. I don't know if this is the known engine issue, something else or new but don't feel that Hyundai is taking it seriously. If nothing else, the programming that was added to put the car in safe mode and prevent fires is too aggressive and in each case has made the car undrivable in less than 1 mile. I have gotten lucky in all cases that a safe place to stop was nearby but it is not safe to drive in many areas due to lack of safe pull off location
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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