Hyundai Sonata Complaints (2011)

3,476 consumer complaints on file.

#10794478November 17, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE INDEPENDENTLY DECELERATED. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, BUT THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790665November 16, 2015
STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 40 MPH AND MAKING A RIGHT TURN, THERE WAS A CLICKING SOUND THAT CAME FROM THE STEERING COLUMN. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS, MAKING TURNS, AND CHANGING LANES. WHILE DRIVING AT HIGHWAY SPEEDS, THERE WAS AN ABNORMAL NOISE THAT CAME FROM THE STEERING COLUMN, AS IF SOMETHING WERE LOOSE. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT CONNECTOR WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED BY THE DEALER THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V426000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790679November 16, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790139November 13, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AT APPROXIMATELY 45 MPH, THE ENGINE STALLED WITHOUT WARNING. THE ENGINE DID NOT RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE THE DIAGNOSIS WAS UNKNOWN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE). THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. UPDATE 01/13/16 MA *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790294November 13, 2015
STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SHOOK AND RATTLED WITHOUT WARNING. THE FAILURE ALSO OCCURRED WHEN THE VEHICLE WAS IDLING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN COUPLER DETACHED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V457000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790321November 13, 2015
ENGINE
AFTER HEARING THE KNOCKING SOUND FOR 5 MINUTES, WHILE I WAS DRIVING ON THE STREET, THE ENGINE STOPPED AND ALL THE LIGHTS WENT ON. SMOKE WAS COMING OUT OF THE ENGINE AND IT DID NOT TURN ON AGAIN. HYUNDAI ROADSIDE ASSISTANCE CHARGED ME $75 TO TOW IT TO THE DEALERSHIP. SINCE LAST WEEK I HAVE BEEN CONTACTING THE DEALERSHIP AND HYUNDAI AND STILL HAVE NOT HEARD A DEFINITIVE ANSWER. DEALERSHIP SAID HYUNDAI DECIDES AND HYUNDAI SAID I HAVE TO WAIT BECAUSE THEY HAVE NO REMEDY FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790333November 13, 2015
AIR BAGS
I HAVE BEEN HAVING PROBLEMS WITH MY AIRBAG LIGHT. INITIALLY WHEN I WOULD START MY CAR UP THE AIRBAG WARNING LIGHT WOULD COME ON BUT THEN IT WOULD GO OFF AFTER A COUPLE OF MINUTES. NOW IT HAS COME ON AND WILL NOT GO OFF. IT HAS BEEN ON FOR ABOUT TWO MONTHS. I WENT TO THE DEALERSHIP AND THEY INFORMED ME THAT IT WAS NOT UNDER WARRANTY. I HAVE BEEN LOOKING ONLINE AND SEEING A LOT OF COMPLAINTS ABOUT THE AIR BAG LIGHT. IS SOMETHING GOING TO BE DONE CONCERNING THIS PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790073November 12, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO LOSE POWER WITHOUT WARNING. THE CONTACT ALSO STATED THAT AN ABNORMAL NOISE COULD BE HEARD COMING FROM THE ENGINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789977November 12, 2015
SERVICE BRAKES
THE FRONT BRAKES ON OUR HYUNDAI SONATA FAILED 9/17/15 FORCING MY DAUGHTER OFF THE ROAD USING THE EMERGENCY BRAKE. THIS IS A RESULT OF ON-GOING BRAKE PROBLEMS DATING BACK TO WHEN WE PURCHASED THIS CERTIFIED PRE-OWNED CAR 11/25/13. HYUNDAI REFUSED TO COVER THE REPAIR, SO WE PAID TO HAVE BRAKE PADS, ROTORS AND CALIPERS REPLACED. THIS IS THE 3RD SET OF BRAKES WE'VE PAID TO REPLACE IN LESS THAN 12,000 MILES. AFTER NUMEROUS CALLS AND CORRESPONDENCE WITH HYUNDAI CONSUMER AFFAIRS EXPLAINING THIS IS A LIFE THREATENING PROBLEM CAUSED BY DEFECTIVE BRAKE SYSTEM, THEY DID PAY FOR THE CALIPERS BUT REFUSED TO PAY FOR THE OTHER COMPONENTS. THE FRONT BRAKES HAD GRINDING NOISE SINCE WE BOUGHT THE CAR AND ONLY LASTED 2,743 MILES (DEALER TOLD US THIS CPO CAR HAD BRAND NEW BRAKES), THE SECOND SET ONLY LASTED 9,856 MILES. SINCE THE CALIPER WAS REPLACED 9/21/15, THERE IS NO MORE GRINDING. IT SEEMS CLEAR THAT THE DEFECTIVE CALIPER CAUSED THE PAD AND ROTOR FAILURE, BUT HYUNDAI DENIES THIS. WHEN SPEAKING WITH HYUNDAI CONSUMER AFFAIRS, THEY SAID 1)THEY HAD NO RECORD OF US OWNING THE CAR, 2) HAD NO RECALLS FOR THIS PROBLEM, AND 3) WE DID NOT PURCHASE AN EXTENDED WARRANTY (WE DID). I SUBSEQUENTLY FOUND ON THE HNTSB WEBSITE THAT THERE IS A RECALL FOR THE 2011 HYUNDAI SONATA BRAKES (ATTACHED) INVOLVING THE BRAKE CALIPERS. HYUNDAI HAS BEEN DISHONEST AND DECEITFUL DURING THIS ORDEAL. I WOULD TO FILE AN OFFICIAL NHSTB COMPLAINT AGAINST HYUNDAI TO 1) PREVENT OTHER CATASTROPHIC BRAKE FAILURES AND POTENTIAL FATALITIES, 2) OBTAIN REIMBURSEMENT FROM HYUNDAI FOR THE COST OF REPAIRS ($1,085.68, RECEIPTS ATTACHED) + INCONVENIENCE/TIME/PUNITIVE DAMAGES. ATTACHED ARE COPIES OF CORRESPONDENCE, REPAIR ORDERS, NHTSB RECALL, ETC. THANK YOU FOR ANY HELP YOU CAN PROVIDE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789994November 12, 2015
STEERING
NOTICED WHILE TURNING INTO A PARKING SPOT THE STEERING HAD MAJOR PLAY IN STEERING WHEEL, IS NOTICEABLE SLOW SPEEDS BUT NOT AS MUCH PLAY AS TURNING INTO PARKING SPACE, AND SEEMS TO BE MORE NOTICEABLE WHILE GOING SLOW OR GOING OVER ROUGH ROAD LIKE STEERING COLUMN IS LOOSE. MAKES NOISE LIKE SOMETHING IS WORN OUT AND IS METAL TO METAL. DRIVING FAST ON HIGHWAY I DO FEEL MUCH VIBRATION. I TOOK CAR TO HAVE ALL TIRES BALANCED AND NO HELP. SO I BELIEVE IS STILL PART OF SAME PROBLEM INSIDE STEERING COLUMN. SAD PART THERE IS RECALL FOR 2011 SONATA SE/LIMITED FOR SAME STEERING PROBLEM BUT FOR SOME REASON MY CAR WAS NOT PART OF RECALL. BUT MY CAR AS ALL SAME PROBLEMS OF SONATA SE/LIMITED'S THAT WERE RECALLED. I SEE MANY OWNERS LIKE MYSELF THAT ARE NOT PART OF THE RECALL FOR SAME PROBLEM ARE VENTING ON BLOGS, UTUBE AND INTERNET. IF VEHICLE OF SAME YEAR IS LEFT OUT OF RECALL THEN THERE WAS A POSITIVE FIX IMPLEMENTED EITHER AT FACTORY OR FROM RECALL. SEEMS TO ME WHAT EVER REASON SO MANY OTHER SONATA SE/LIMITED WERE LEFT OUT OF RECALL THE FIX OR CHANGE OF MATERIALS WAS NO FIX AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789499November 10, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE OPERATING THE VEHICLE, A KNOCKING NOISE WAS PRESENT COMING FROM THE ENGINE AND THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY. THE ENGINE WAS REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789530November 10, 2015
ENGINE
MY 16YO DAUGHTER WAS DRIVING THE CAR (GOING ABOUT 40 MPH) WHEN WARNING LIGHTS BECAME ILLUMINATED AND THE CAR STARTED LURCHING. SHE WAS BARELY ABLE TO GET THE CAR HOME. THE NEXT DAY WE TOOK IT AROUND THE CORNER TO CLOSEST GARAGE. THE MECHANIC SAID IT SOUNDED LIKE IT THREW A ROD. WE HAD IT TOWED TO THE DEALERSHIP. THE CAR ONLY HAS ABOUT 52,000 MILES ON IT AND WE ARE THE ORIGINAL OWNERS. THEY HAVE CONFIRMED THERE WAS METALLIC DEBRIS IN THE OIL PAN- THE SERVICE REP EVEN HAD A PICTURE OF IT ON HIS CELLPHONE TO SHOW ME.THE DEALERSHIP HAS BEEN GREAT, GIVING US A LOANER. HOWEVER, TOMORROW THE CAR WILL HAVE BEEN THERE FOR A MONTH AND WE STILL HAVE NO IDEA WHEN IT WILL BE FIXED! THE REPAIR PARTS ARE UNAVAILABLE! I THOUGHT ABOUT TRADING IT IN FOR A NEW CAR, BUT THE CAR IS PAID FOR AND I DON'T WANT TO INCUR ANYMORE DEBT. I ACTUALLY HAD TO TELL THE DEALERSHIP ABOUT THE RECALL (CAMPAIGN 132). IT WAS SO NEW THEY WERE UNAWARE OF IT. WHEN I TRIED THE AUTOMATED LINE FOR HYUNDAI CORPORATION IT TOLD ME MY CAR WAS NOT INVOLVED IN THE RECALL. HOWEVER, WHEN I ASKED TO SPEAK TO A REPRESENTATIVE AND REPEATED THE VIN #, THEN I WAS TOLD IT WAS INDEED INCLUDED IN THE RECALL. IF MY CAR BECAME INOPERABLE A MONTH AGO, HOW ON EARTH DO THEY PLAN ON HANDLING 1/2 A MILLION CARS WHEN THEY CAN'T EVEN FIX ONE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789187November 9, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789253November 9, 2015
AIR BAGS, ELECTRICAL SYSTEM
HORN HAS BEEN REPLACED THREE TIMES IN THE LAST YEAR AND A HALF AND HAS GONE OUT AGAIN. ALSO AIRBAG INDICATOR LIGHT ON DASH BOARD IS LIT, HYUNDAI STATES FAULTY INDICATOR LIGHT AND NO SAFETY ISSUE. THE HORN AND THE AIRBAG ARE ALL LOCATED IN THE SAME PLACE,THERE HAS TO BE AN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789234November 9, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING 60 MPH, THE CONTACT NOTICED AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT OF THE VEHICLE. IN ADDITION, THE VEHICLE CONSUMED ENGINE OIL IN EXCESS AND THERE WAS OIL COMING OUT OF THE EXHAUST PIPE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE AND THE ROD BEARING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 95,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789313November 9, 2015
ELECTRICAL SYSTEM
WHEN MAKING LEFT TURN SIGNAL, IT TRIGGERED THE HEADLIGHT SHUT OFF ALONG WITH INTERIOR LIGHTING FOR THE SCREENS SHUTTING OFF, ALL OF THE LIGHTING WENT BACK ON AFTER A VERY SHORT OF PERIOD OF TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789352November 9, 2015
STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING COLUMN MADE AN ABNORMAL CLICKING NOISE. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 10V426000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788991November 7, 2015
ENGINE
MY CAR WAS MAKING A KNOCKING NOISE AND WOULD CONTINUE TO GET LOUDER AS I PRESSED THE ACCELERATOR. I WAS TOLD THE ENGINE HAD TO BE REPLACED WHICH I DID AT CAR PROS HYUNDAI IN RENTON, WA. MY HYUNDAI WARRANTY WOULD NOT COVER THE ENGINE REPLACEMENT. I WAS TOLD IT WAS MY FAULT AFTER ONLY OWNING THE CAR FOR A LITTLE OVER A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789023November 7, 2015
ENGINE
WHILE DRIVING ON THE HIGHWAY, THE CAR BEGAN SHAKING AND A CLICKING NOISE. THE CAR LOST POWER. THE ENGINE THROUGH A ROD AND BLEW THE CAM - UPPER AND LOWER HALF OF THE ENGINE BLOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789028November 7, 2015
STEERING
STEERING BECAME LOOSE, CAR MAKING SQUEAKY NOISE WHEN IN MOTION. THIS SOUND WAS EXTREMELY EVIDENT WHEN TURNING. THIS OCCURRED PRIMARILY ON CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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