Hyundai Santa Fe Complaints (2010)

260 consumer complaints on file.

#10510125April 30, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. THE CONTACT STATED THAT HE ATTEMPTED TO ACCELERATE FROM A COMPLETE STOP AND THERE WAS AN ABNORMAL 4 SECOND DELAY BEFORE THE VEHICLE RESPONDED. THE MALFUNCTION RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS, WHO WAS UNABLE TO GENERATE A TROUBLE CODE. THE DEALER PERFORMED AN UNKNOWN REPAIR HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE CONSUMER STATED THE VEHICLE WOULD RANDOMLY NOT RESPOND TO THROTTLE PRESSURE WHEN TURNING FROM A RESTING STOP. THE DEALER WAS UNABLE TO RETRIEVE A CODE DESCRIPTION FROM THE VEHICLES OBDII TO CORRECT THE PROBLEM. THEY DEALER REPLACED THE AWD MODULE AND PERFORMED AN UPDATE FOR THE VEHICLES ACCELERATIONS RESPONSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509986April 29, 2013
FUEL/PROPULSION SYSTEM
THIS IS A 4 CYLINDER GAS ENGINE. WHEN IN TRAFFIC STOP AND GO, THERE IS A HESITATION WHEN TRYING TO ACCELERATE. SOMETIMES THIS HAPPENS AT A STOP SIGN OR AT ANY TIME THERE IS A LOW SPEED STOP AND GO. IT HESITATES AND THEN TAKES OFF BECAUSE YOU NATURALLY GIVE IT MORE GAS BECAUSE IT ISN'T RESPONDING TO THE ACCELERATOR. THIS IS DANGEROUS, AS IT ALSO HAPPENS WHEN YOU PULL OUT INTO TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509799April 27, 2013
SUSPENSION
REAR TIRES EXHIBIT EXTENSIVE "CUPPING" WHICH SUGGESTS DEFECTIVE SUSPENSION PARTS AT THE REAR OF THE VEHICLE. INFERIOR PARTS OR DESIGN ARE SUSPECTED AS THE DEFECT APPEARS BILATERALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508600April 17, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER OF THE VEHICLE CRASHED INTO A TELEPHONE POLE HEAD ON. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE DRIVER SUSTAINED FACE AND HEAD INJURIES. THE VEHICLE WAS TOWED TO A SALVAGE LOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10500512February 26, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE STOPPED, THE VEHICLE STALLED. ADDITIONALLY, WHILE AT A STOP AND ATTEMPTING THE ACCELERATE, THE VEHICLE SURGED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500116February 26, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, ENGINE
FROM STOP,MAKING LEFT TURN, LOST ALL POWER MOMENTARILY, RPM DROPPED TO IDLE. PRESSING ACCELERATOR DID NOTHING, FINALLY ENGINE CAME BACK AND ACCELERATED WILDLY. VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487712December 7, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE UPHILL, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ENGAGED THE EMERGENCY BRAKE, SHIFTED OUT OF DRIVE AND THEN BACK INTO DRIVE. AS THE CONTACT APPLIED THE ACCELERATOR PEDAL, THE VEHICLE LUNGED FORWARD ABNORMALLY. THE CONTACT TOOK THE VEHICLE TO A DEALER HOWEVER, THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483613November 7, 2012
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE DEFROST SYSTEM WOULD ONLY DEFOG THE REAR WINDOW. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. THE CURRENT MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482859November 1, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING FROM THE COMPLETE STOP THE ACCELERATOR PEDAL WAS DEPRESSED TO THE FLOOR AND THERE WAS NO RESPONSE. AFTER SEVERAL ATTEMPTS THE VEHICLE ACCELERATED FORCEFULLY WITH THE SOUND OF SCREECHING TIRES. THE BRAKE WAS APPLIED AND THE VEHICLE SLOWED DOWN. THE VEHICLE OPERATED NORMALLY MOMENTS LATER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOUR TIMES WHEN EACH FAILURE OCCURRED. THE TECHNICIAN STATED THE VEHICLE FUNCTIONED NORMALLY AND THE VEHICLE WAS EQUIPPED WITH A SMART PEDAL SYSTEM WHICH WAS A SAFETY FEATURE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458360May 5, 2012
SUSPENSION
FRONT SPRING BROKE. CREATES POTENTIAL TO CAUSE LOSS OF CONTROL AT HIGHWAY SPEEDS. READ MANY INSTANCES OF THIS ON HYUNDAI VEHICLES. COMPANY ONLY REPLACES BROKEN SPRING, REFUSING TO CHANGE OUT OTHER SIDE PROACTIVELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453959April 3, 2012
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ENGINE AND ENGINE COOLING
VEHICLE WAS BEING DRIVEN IN THE RAIN FROM SAVANNAH GA TO JACKSONVILLE FL, OUTSIDE TEMPERATURE APX 80 DEGREES, WITH AIR CONDITIONING ON. AIR CONDITIONING ABRUPTLY CEASED BLOWING COLD AIR AND STARTED BLOWING HOT, HUMID AIR, WHICH FOGGED ALL WINDOWS FROM THE INSIDE. SUDDENLY LOWERED VISIBILITY CAUSES DRIVING HAZARD. THIS HAS OCCURRED SEVERAL TIMES BEFORE WITH THIS VEHICLE WHEN (1) IT IS HOT OUTSIDE, (2) THE AIR CONDITIONING IS ON, (3) IT IS RAINING, (4) THE CAR HAS BEEN DRIVING FOR APX 30 TO 45 MINUTES. REMEDY IS TO PULL OFF THE ROAD, TURN OFF THE ENGINE, WAIT 5-10 MINUTES, THEN RESTART CAR. AIR WORKS NORMALLY FOR ANOTHER 30-45 MINUTES THEN SAME PROBLEM RE-OCCURS, BUT PULLING TO THE SIDE OF AN INTERSTATE ALSO CAUSES A SAFETY PROBLEM. THERE IS AN ONLINE LITANY OF SIMILAR PROBLEMS FROM OTHER OWNERS OF THIS VEHICLE AT HTTP://ANSWERS.EDMUNDS.COM/QUESTION-2010-SANTA-FE-WITH-AIR-CONDITIONER-PROBLEM-104733.ASPX. HYUNDAI CUSTOMER SERVICE REFUSES TO ACKNOWLEDGE THE PROBLEM EXISTS, TOLD ME THIS MORNING THEY HAD NEVER RECEIVED A COMPLAINT ON IT BEFORE, AND LOCAL DEALER REFUSES TO REPAIR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450205March 4, 2012
POWER TRAIN
THE AUTOMATIC TRANSMISSION SLIPS (GOES INTO NEUTRAL) WHEN SHIFTING BETWEEN FIRST AND SECOND GEAR UNDER LIGHT ACCELERATION. THE ENGINE RPMS RAISE DURING THE SLIP AND THE TRANSMISSION SLAMS INTO SECOND GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448733February 21, 2012
EQUIPMENT
2010 HYUNDAI SANTE FE. CONSUMER WRITES IN REGARDS TO INCOMPATIBILITY OF BLUETOOTH WITH VEHICLE *TGW THE CONSUMER WAS INFORMED THERE WAS A GLITCH WITH THE PHONE IN RESPECT TO THE BLUETOOTH COMPATIBILITY. THE CONSUMER STATED THE BLUETOOTH WOULD BECOME DISABLED, NOT ACCEPT VOICE COMMANDS OR MAKE CONNECTIONS WITH ANY NUMBER DIALED, IF HE DID NOT TAKE THE TIME TO ANSWER THE CONTACTS DATA QUESTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447809February 13, 2012
ELECTRICAL SYSTEM
WHILE SITTING IN CRAWLING TRAFFIC OR COMING TO A SLOW STOP AT A STOP SIGN, ON OCCASION THE CAR WILL LOSE ALL ELECTRICAL POWER (LIGHTS, RADIO, INTERIOR LIGHTING GOES BLACK) AND THE ENGINE THEN STALLS OUT. THE GAS TANK IS TYPICALLY HALF FULL OR BELOW BUT NEVER ON EMPTY. I HAVE TO PLACE THE CAR IN PARK OR NEUTRAL AND RESTART THE ENGINE. THE ENGINE RUNS FINE BEFORE AND AFTER THE INCIDENTS. THIS HAS HAPPENED AT LEAST THREE TIMES A MONTH SINCE JUNE 2011 AND HAS ALMOST CAUSED MULTIPLE CAR ACCIDENTS. THE CAR'S POWER ALSO SEEMS TO DIM WHEN APPLYING THE BREAKS DURING NORMAL DRIVING ON OCCASION. THE HEADLIGHTS, INTERIOR LIGHTS AND RADIO TOUCH SCREEN GO DIM WHEN BREAK IS APPLIED. I HAVE BROUGHT IT TO THE DEALERSHIP TWICE ALREADY AND COMPLAINED BUT NOTHING WAS DONE. SINCE THE DEALERSHIP COULD NOT REPEAT THE EVENT, THEY CLAIMED THERE IS NOTHING THAT CAN BE DONE. THE DEALERSHIP SUGGESTED THAT I LEAVE THE CAR STALLED OUT AND HAVE IT TOWED IN. I EXPLAINED THAT THE CAR WILL START AGAIN ONCE IN PARK OR NEUTRAL, THEREFORE A TOW TRUCK WILL NOT TOW IT BACK TO THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440956December 22, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE WOULD SPORADICALLY STALL WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS IN THE PROCESS OF ASSISTING THE CONTACT WITH THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3 AND THE CURRENT MILEAGE WAS 7,650.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440638December 20, 2011
VEHICLE SPEED CONTROL
DEC 16, 2011 AROUND 9:45AM MY HUSBAND AND I HAD JUST PICKED MY SISTER AND BROTHER IN LAW UP FROM THE AIRPORT AND HAD DECIDED ON GRABBING SOME BREAKFAST FROM WAFFLE HOUSE. I HAD COME TO A COMPLETE STOP TO TURN RIGHT INTO THE RESTAURANT PARKING LOT; I THEN DROVE ABOUT 15 FEET GOING MAYBE 5 MPH TO COME TO A COMPLETE STOP TO THEN TURN RIGHT TO GET READY TO ENTER INTO THE PARKING SPOT. ONCE I RELEASED MY FOOT FROM THE BREAK (NOT NEEDING TO APPLY THE GAS AS MY PARKING WAS MAYBE 20 FEET TO MY RIGHT AND THE CAR SHOULD ACCELERATE AT A LOW SPEED ON ITS OWN) THE 2010 SANTA FE TOOK OFF AT AN ALARMING SPEED I PRESSED MY FOOT ALL WAY BACK DOWN ON THE BRAKE BUT THE CAR DID NOT STOP. I THEN LOOKED DOWN TO SEE IF MY FOOT WAS ON THE BRAKE IT WAS DOWN TO THE FLOOR BOARD. THE SANTA FE WENT OVER THE PARKING SPOT AND INTO THE BUSHES THEN STOPPED ITSELF. THANK GOD BECAUSE THE ROAD WAS ON THE OTHER SIDE OF THE BUSHES. I HAVE NEVER EXPERIENCED A VEHICLE DOING THIS? I THEN CONTACTED THE SERVICE DEPARTMENT AT HYUNDAI WHERE I PURCHASED MY CAR AND WAS TOLD THAT ONLY HAPPENS TO TOYOTA THAT THEY HAVE NEVER HEARD OF IT HAPPENING TO THEIR VEHICLES. MY HUSBAND AND I TOOK THE CAR BACK TO THE DEALERSHIP WHERE WE E-MAILED AND REVIEWED OF THE PHOTOS WITH MARK ODAT AND 2 OTHER MANAGERS SHOWING THE DAMAGE THAT ACCRUED WHILE GOING OVER THE CEMENT CURB. I DON'T KNOW IF THERE WERE ANY DAMAGES UNDER MY CAR, I NOTICED SCRATCHES TO THE PAINT AND A BENT LICENSE PLATE (WHICH I BENT BACK INTO PLACE). I HAD BROUGHT MY SANTA FE UP TO THE DEALERSHIP BACK IN LATE AUGUST OR EARLY SEPTEMBER 2011 WITH A COMPLAINT AND SPOKE DIRECTLY TO THE SERVICE MANAGER JR THAT TWICE WHEN I WAS ON MY TRIP FROM HOUSTON, TX TO ATLANTA, GA WHEN USING THE CRUISE CONTROL ONCE I TOUCHED THE BRAKE TO TURN THE CRUISE CONTROL OFF THE SANTA FE WOULD ACCELERATE INSTEAD OF DECELERATE AND THAT IT HAD A HARD TIME GOING UP HILLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438165December 2, 2011
SERVICE BRAKES, HYDRAULIC
BRAKE PEDAL CANNOT HOLD PRESSURE, CREATING DANGEROUS SITUATION IN EMERGENCY BRAKING. BROUGHT CAR TO DEALER ON NOVEMBER 29 FOR WARRANTY REPAIR. DEALER FOUND MASTER CYLINDER HAS INTERNAL LEAK. REPLACED MASTER CYLINDER AND RE-BLED THE SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437606November 28, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TIRE PRESSURE LIGHT COMES ON AND OFF. WENT TO DEALER FOUR TIMES ON THIS ISSUE AND WAS ADVISED THAT THIS IS NORMAL AS THE TIRE PRESSURE SENSOR CAN BE AFFECTED BY HIGH VOLTAGE POWER LINES, RADIO FREQUENCY FROM AN AIRPORT, A POLICY STATION, AN INTERNAL ELECTRONIC DEVICE ATTACHED, ETC. ETC. HOWEVER, UNDERSTAND FROM MY FRIENDS WHO DRIVE TOYOTA AND HONDA THAT THIS ISSUE DOES NOT EXIST. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437635November 28, 2011
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
THE CAR WILL GO INTO NEUTRAL GEAR ALL ON ITS OWN AND THEN SLIP BACK INTO GEAR LUNGING THE CAR FORWARD. OCCUPANTS OF THE CAR WILL GET A WHIPLASH EFFECT. THE CAR IS USUALLY IN 2ND OR THIRD GEAR WHEN IT NO LONGER HAS POWER. THIS CAN BE VERY VERY DANGEROUS IN A MERGING TYPE OF DRIVING SITUATION. THE DRIVER IS COUNTING ON THE CAR TO BRING THEM INTO TRAFFIC, MAINTAINING A CERTAIN SPEED AND CONTROL. ALL OF A SUDDEN WHEN THE CAR IS NOT RESPONDING. IT IS A VERY FRIGHTENING SITUATION. FOLLOWED BY THE LURCHING OF THE CAR. IT FEELS AS IF THE CAR HAS JUST BEEN HIT IN REAR. THE PROBLEM HAPPENS ONCE OR TWICE A MONTH, FOR OVER A YEAR NOW. THERE ARE THOUSANDS OF COMPLAINTS ON LINE ON MANY MANY WEB SITES. EVERYONE SAYS THE SAME THING. THEY BRING IT TO THE DEALER, AND THE DEALER USUALLY CAN NOT REPLICATE THE PROBLEM. IN SOME CASES THE DEALER HAS TEST DRIVEN THE CAR AND HAS FELT THE PROBLEM AND HAS REPLACED THE TRANSMISSION, ONLY TO HAVE THE NEW TRANSMISSION DO THE SAME THING. USUALLY THOUGH, THE DEALER AND OR HYUNDAI GET AROUND THIS PROBLEM BY SAYING THAT EVEN THOUGH THEY HAVE HEARD OF THIS AS BEING AN ISSUE, THEY WILL NOT DO ANYTHING ABOUT IT UNTIL THE DEALER EXPERIENCES THE PROBLEM OR SEES THAT THE COMPUTER REGISTERS IT IN THE CARS COMPUTER SYSTEM. BUT THAT IS PART OF THE PROBLEM. NO CHECK LIGHT COMES ON, NOTHING REGISTERS. SO, ALL OF THESE UNSAFE CARS ARE OUT THERE. A SITUATION WAITING TO CAUSE AN ACCIDENT. WE HAD A FRIEND'S CAR BEHIND US WHEN WE LOST POWER, AND THEY SAID THEY ALMOST ENDED UP REAR ENDING US. IT'S NOT A SAFE CAR. HYUNDAI SAID "THEY CAN NOT DO ANYTHING FOR US EVEN THOUGH THEY KNOW THERE IS AN ISSUE. THAT MORE PEOPLE HAVE TO COMPLAIN". THEY NEED TO DO A RECALL. IT IS MY HOPE THAT YOU ALL CAN TAKE SOME ACTION. I DO NOT WANT TO SELL THIS CAR OR TRADE IT IN, IT WOULD BE PUTTING SOMEONE ELSE'S LIFE ON THE LINE. HYUNDAI IS BRUSHING US ALL OFF. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430764October 19, 2011
VISIBILITY, ENGINE AND ENGINE COOLING
IN RAINY HUMID CONDITIONS, THE AIR CONDITIONING COMPRESSOR WILL SHUT DOWN CAUSING WARM AIR TO BLOW INSIDE THE CAR CABIN. THIS IMMEDIATELY CAUSES THE WINDOWS TO FOG UP CAUSING A VERY DANGEROUS DRIVING CONDITION. THIS HAS NOW HAPPENED 5 TIMES SINCE OWNING THE CAR. IF YOU TURN THE CAR OFF, LET IT REST FOR A FEW MINUTES, THEN TURN BACK ON THE AIR COMPRESSOR WILL WORK AGAIN BUT ONLY FOR THE SHORT TIME. WE HAVE TAKEN THE CAR TO THE DEALERSHIP AND THEY CANNOT DUPLICATE THE PROBLEM. AGAIN IT ONLY HAPPENS WHEN IT'S HUMID AND RAINING OUTSIDE. AFTER NUMEROUS SEARCHES ON THE INTERNET, IT SEEMS THAT I AM NOT THE ONLY PERSON THIS IS HAPPENING TO. HYUNDAI HAS A SERIOUS PROBLEM AND THEY SHOULD DO A RECALL TO FIX THIS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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