Hyundai Santa Fe Complaints (2014)

493 consumer complaints on file.

#11495941December 4, 2022
ENGINE, UNKNOWN OR OTHER
I purchased this 2014 Hyundai Santa Fe 3.3L V6 with what I think must be the Lambda II engine in 2020 from a Honda Dealership in Louisville Kentucky. Upon purchase, I was not made aware of any recalls, Manufacturer Communications, Investigations, or class action law suits with this model. On May 27, 2021 I took the car in for an oil change and again was not made aware of the above issues. Not enjoying my service experience at that dealership, I took my car in to a Hyundai dealership for an oil change on June 15, 2022 it was reported the engine only had 1 quart of oil. Upon leaving, once again, I was not informed of the above issues with Hyundai, specifically the engine and engine cooling in various models and engines. On October 3, 2022 I took my car into a Good Year for an oil change and was told the car had zero oil. Ironically, Good Year is who told me about the class action law suit regarding the engine and oil issues. They told me to keep checking the oil and adding oil as needed to avoid a problem. 4 days later on October 7, 2022 I was driving on a highway when all of a sudden and without warning my engine blew, my accelerator deactivated and white smoke billowed from under my hood and I could not see. Thankfully I was able to quickly pull over to the side of the highway. I feared the engine was on fire but the smoke eventually cleared. I took pictures underneath the engine (attached) and of the large pool of oil that spilled from the car (attached). The car was towed to the nearest Hyundai dealership where they told me the car experienced a catastrophic engine failure and I would need a new engine. I do not have warranty and it appears my model and year are not included in any of the recalls or investigations. However, my car did experience the exact failure and I want my year, model and engine to be included in the investigation, recalls and remediation. I would appreciate a response with advice for next steps. Thank you!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11494415November 21, 2022
ENGINE, UNKNOWN OR OTHER
On October 20, 2022 my husband was driving the vehicle traveling around 40mph. He said he noticed that the engine light went on and then it sounded different and the vehicle struggled to accelerate. He quickly pulled into the first parking lot that was available and he parked, turned off the car and went to get out and within seconds, the entire vehicle was engulfed in flames. Had he waited and kept driving, he probably wouldn't be here today. Thank goodness my baby wasn't in the car. I can't imagine ripping a child out of her carseat while the car is on fire!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11493812November 16, 2022
ENGINE
The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated that while his father was driving at an undisclosed speed, the engine seized and then lost motive power. Additionally, the vehicle made rattling sounds while driving. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The dealer declined the engine replacement due to a lack of oil change records. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 101,128.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492342November 4, 2022
ENGINE
The contact owns a 2014 Hyundai Santa Fe. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the mechanic stated that the sway bar needed to be replaced. While the sway bar was being replaced, the mechanic checked for the clicking sound the contact heard coming from the vehicle and stated that the timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 142,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490780October 25, 2022
ENGINE
The engine began making a strange noise last week. We brought it to the dealer and they reported we had internal engine failure. We took it to another service center for a second opinion and the diagnosis was confirmed. We have been told we need a new engine or an engine rebuild. The vehicle has 110K miles and received routine maintenance since we purchased it in 2014. The vehicle did not produce a check engine light or any other visible signs of engine failure. The only symptom is the engine noise. The vehicle is not safe since it is on the verge of failure at any moment. Hyundai has not offered to help pay for engine repair services. The vehicle is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490829October 25, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2014 Hyundai Santa Fe. The contact stated while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle also shuddered and lost motive power. While attempting to drive up a hill, the vehicle failed to accelerate above 25 MPH. The vehicle was taken to the local mechanic who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The contact referenced NHTSA campaign number: 17V226000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485123September 18, 2022
SERVICE BRAKES
2014 Hyundai Santa Fe are not safe vehicles as I have experienced many issues with this vehicle since purchase such as several recalls and recently the motor gave out. Due to recent class action lawsuit on this vehicle the dealer replaced the motor for free. My daughter recently reported to me the brakes appeared to not work properly and she planned to take it to the dealer on Monday, but over the weekend the brakes failed resulting in her crashing into a tree. My daughter could have been killed due to safety issues with this vehicle. The car is a total loss. These vehicles are not safe and should be pulled off the road. The first dangerous issue was the vehicle stalling in traffic as the motor malfunctioned and now the brakes. Please advise.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11484825September 16, 2022
STRUCTURE:BODY
I have a white 2014 Hyundai Santa Fe Sport. About 5 years after having the car, my cars paint started to peel and now rust. I talked to the dealer and they said the warranty for paint on my car is up. Recently I have discovered new articles, multiple facebook groups and forums discussing the same issue. When I drive around, almost all white Hyundai's are having a similar issue. Reached out to Hyundai and the denied the issue is due to them, even though every body shop I have taken the car to ensures me it is a manufacture defect. There are also people out there who have been lucky enough to get Hyundai to get the car repainted even though they are out of warranty. The pictures provided due no show the most up to date peeling. There are small spots that are starting on the side of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484654September 15, 2022
AIR BAGS, SERVICE BRAKES, ENGINE
My air bags don’t work and the brake system fails. Motor went out recalled and dealership not working on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481156August 25, 2022
ENGINE
The contact owns a 2014 Hyundai Santa Fe. The contact stated while the vehicle was at standstill to make a left turn, the brake pedal was rigid and the steering wheel seized. The contact stated the Unlock Your Steering Wheel message was illuminated. The contact stated she started to smell and saw smoke exiting from the hood. The contact was able to exit the vehicle safely and shortly after the vehicle was engulfed in flames. The fire department was able to extinguish the fire. A fire report was filed. The contact stated a police officer came to the location of the incident but was not aware if a police report was filed. The contact stated no one was injured nor sought medical attention. The vehicle was not drivable. The contact towed the vehicle first to towing lot and then to a repair facility. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11480396August 21, 2022
ENGINE
Engine failure. No warning lights prior. Car went into limp mode on interstate. Recall 953 was performed on car in 2019. Was never notified prior to purchase of this issue and purchased a $1700.00 extended warranty that the dealership knew I didn't need because car covered under lifetime warranty. Complete nightmare. Dealership has no loaner car to provide me and says up to 3 weeks to finish diagnosis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480306August 20, 2022
ENGINE
Engine failure after 953 recall update. Engine stopped accelerating on highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478828August 11, 2022
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2014 Hyundai Santa Fe. The contact stated while driving approximately 35 MPH, the passenger cabin would fill up with the odor of gasoline. The contact stated an unknown warning light was illuminated. The contact had the vehicle towed to a local dealer who diagnosed that the engine needed to be replaced. The contact stated that the failure occurred again, with the passenger cabin filling with the odor of gasoline. The vehicle was towed to another dealer who diagnosed that the high-pressure fuel line needed to be replaced. The vehicle was repaired. The contact stated that the failure re-occurred and returned the vehicle to the same dealer. The vehicle had been repaired. The contact felt that the fuel line had been damaged due to the first engine replacement repair. The contact researched online and related the fuel line failure to NHTSA Campaign Number: 18V934000 (Engine, Fuel System, Gasoline). The manufacturer had been informed of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478334August 9, 2022
SERVICE BRAKES, ENGINE, STEERING
I HAVE A 2014 HYUNDAI SANTA FE SPORT THAT BURNS AN EXSESSIVE AMOUNTS OF OIL. I DO ALOT OF DRIVING MAYBE AROUND 36 MILES A DAY. EVERY TWO WEEKS ANOTHER OIL CHANGE IS NEEDED. BOUGHT THIS VECHLE IN 2017 WITH ONLY 20,000 MILES ON IT THE EVERYTIME I GOES TO JIFFY LUBE IT SHOWS THAT THE ENGINE WAS SUPPOSED TO BE REPLACED. THERE HAS BEEN MULTIPLE PROBLEMS WITH THIS VECHILE SINCE DAY ONE OF HAVING IT. I NEVER GOTTEN A NOTICE ABOUT THIS INFORMATION. HYUNDAI HAS BEEN CALLED NUMEROUS OF TIMES CONCERNING THIS MATTER. THE ENGINE WAS NEVER REPLACED OIL STILL BURNING REALLY FAST. ITS CAUSING A LOT OF TIME AND MONEY. I DONT THINK ANY OF THE PROBLEMS WERE TAKEN CARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476978August 1, 2022
ENGINE, POWER TRAIN
Engine started to make a knocking noise right at 100k miles. We bought the car used with 78k miles on it and kept up with oil changes and tires. Once we noticed the noise we changed the oil again just to make sure everything was lubricated correctly. There were a lot of metal shavings in the oil and the noise just kept getting louder and louder so we stopped driving it and it has been sitting for about 9 months now and everyone we talk to says that the engine has blown. After looking into it, Hyundai has had many vehicles with this exact issue. This model and year needs to be covered under the engine recall that is for the Santa Fe sports and Sonatas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476523July 29, 2022
ENGINE
Engine blew out while driving through an intersection. Car turned off and could not use the break. Ended up coasting through the intersection. Oil change was performed at Hyundai and no information was given about potential engine failure. No issues with car previously and the check engine light did not turn on. Car still turns on and runs, but now the engine makes a loud noise. No check engine light still.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475735July 25, 2022
ENGINE
While driving on the highway, the car started stalling, then a check engine light turned on. When going up hill, and when at a stop sign or stop light, the vehicle fully shut down. On the side of the road, I checked the spark plugs - one was fouled. I replaced the spark plug and the ignition coil but that did not solve the issue. Prior to this, there was excessive oil consumption. I used a quart every 6oo miles. I had the vehicle towed to Healey Hyundai in Beacon, NY where they determined there was no compression in a cylinder and that it was not covered by any existing recall or warranty. I had the issue confirmed by a mechanic shop in Poughkeepsie, NY as well, same conclusion, no compression in a cylinder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474431July 18, 2022
ELECTRICAL SYSTEM, ENGINE
My 2014 Hyundai Santa Fe Sport broke down while driving home on 5/30/2022. No active warning lights at time of incident. Vehicle slowed down while driving on interstate and lost the ability to accelerate. A noise was made (may have been considered knocking). Once parked on the side of the highway, nothing happened when START/STOP button was pressed except random lights across dash (NO WARNING LIGHTS). Vehicle did not appear to be ON. Vehicle had to be towed to local Hyundai dealership. Dealership replaced the starter, performed an engine diagnostics, then parked vehicle on lot. The vehicle caught fire on 6/20/2022 after service tech exited it; considered a total loss. The vehicle was inspected by Hyundai Dealership representative, owner's insurance company, and vendor for Hyundai Motor America. HMA ruled incident as No Root Cause for engine seizing: no fault of workmanship nor manufacturer. In addition, in January 2022, this vehicle went into LIMS mode, no active warning lights were observed, and the same dealership replaced Knock Sensor. The vehicle passed engine diagnostics test.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11474576July 18, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2014 Hyundai Santa Fe. The contact stated that while driving at various speeds, an abnormal clicking noise would emit from the vehicle without warning. As the noise persisted, the contact stated that the vehicle shut off upon the depression of the accelerator pedal while at a stop. The check engine warning light was illuminated on the instrument panel during the failure. Upon restart of the vehicle, the vehicle began to hesitate upon depression of the accelerator pedal as the RPM's began to rev. The contact was able to reach her destination and upon inspection of her vehicle, she discovered that there was no oil in the engine. The contact called the independent mechanic where she had her recent oil change and they informed her of NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling) which was linked to the failure. The contact notified the dealer about the defect and had the vehicle towed there for assistance. The manufacturer was notified of the failure and offered no assistance. The vehicle had yet to be serviced or repaired. The failure mileage was 136,981.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473275July 11, 2022
ENGINE
We were driving at the interstate then all of a sudden it went on a limp mode. Then the check engine light came on. There's also a rod knock as well. We were able to pull on the side or the road. We were like 70 miles away from home so we had to towed my car back to the dealership. They still haven't diagnosed it. They said it would take 2-3 months before they could take a look at it. But I believe it was under the warranty under the Campaign 953 for Hyundai. They cant provide a loaner or even a rental car for me. Im out of car for the next 2 to 3 months and may affect my job. This is very frustrating. I only had 71000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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