Hyundai Santa Fe Complaints (2012)

355 consumer complaints on file.

#11251900August 28, 2019
ENGINE
WHILE DRIVING STRAIGHT AT HIGHWAY SPEED, THE ENGINE WARNING LIGHT CAME ON AND WITHIN 30 SECONDS THE ENGINE COMPLETELY SHUT DOWN. THE VEHICLE LOST ALL POWER AND CONTROL SO ABRUPTLY THAT I WAS NOT ABLE TO GET IT OUT OF THE TRAFFIC LANE. AFTER HAVING IT TOWED, TWO SEPARATE MECHANICS ADVISED THAT THE ENGINE HAS SEIZED DUE TO LOWER ENGINE FAILURE, LIKELY A DEFECT IN THE OIL SENDING UNIT. THE VEHICLE HAS 116,000 MILES, JUST BEING THE FACTORY WARRANTY LIMIT, AND HAD HAD REGULAR DOCUMENTED MAINTENANCE AND SHOWS NO SIGN OF ABNORMAL WEAR OR NEGLECT. I AN HAVING A COMPLETE AND COSTLY ENGINE REPLACEMENT. I HAVE CONTACTED HYUNDAI AND THEY REFUSE TO TAKE ANY RESPONSIBILITY FOR THE DEFECTIVE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245110August 19, 2019
ENGINE
CAR HAD 79000 MILES. WHEN DRIVING, MOTOR STARTED MAKING TICKING SOUND. I STOPPED THE CAR AND CHECKED THE OIL. IT WAS FULL. 2 MILES LATER, THE ENGINE STARTED KNOCKING, NO WARNING LIGHTS OF ANY KIND CAME ON ON THE DASH. BEFORE I COULD PARK IT OFF THE ROAD, A ROD WENT THROUGH THE BLOCK. THE BROKE ROD HAD A NUMBER 4 STAMPED ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233220July 18, 2019
SUSPENSION
AFTER HEARING A METAL RUBBING SOUND WHEN TURNING RIGHT, TOOK THE 2012 SANTA FE INTO THE SHOP. THE MECHANIC DISCOVERED THAT THE FRONT RIGHT STRUT RUINED WAS RUINED, THE PLATE IT WAS ATTACHED TO WAS BROKEN, AND BOTH FRONT COILS RUSTED AND BROKEN AT THE SAME SPOT. THIS SEEMS LIKE A MAJOR DEFECT FOR BOTH COILS TO BE BROKEN AT THE SAME SPOT. THIS GREATLY JEOPARDIZED ME, MY WIFE AND THE THREE CHILDREN IN THE BACK SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229855July 7, 2019
ENGINE
WHILE TRAVELING HOME FROM VACATION ON I75S WE HEARD A STRANGE RATTLING SOUND AND IMMEDIATELY LOST ALL POWER. HAD TO COAST TO THE LEFT WHICH PUT US IN A VERY DANGEROUS SITUATION. HIGHWAY PATROL HAD TO STOP TRAFFIC AND WE WERE ABLE TO GET CAR TO THE RIGHT SIDE. BARELY. WAS TOWED TO THE NEAREST CHEVY DEALERSHIP BECAUSE NO ONE ELSE WAS OPEN. WAS TOLD I NEEDED A NEW ENGINE. I'VE OWNED THIS CAR FOR 2 YEARS WITH NO WARNING OF ANY PROBLEMS. THERE ARE NO RECALLS. I'M HAVING THE CAR TOWED TO MY HOME IN MS. CAR HAS 90,000 MILES. THERE ARE NO RECALLS BUT THERE SHOULD BE! THIS PROBLEM COULD HAVE CAUSED A SERIOUS ACCIDENT !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228743July 1, 2019
SUSPENSION
LOUD CLANKING NOISE ON RIGHT FRONT SIDE. STRUT IS BROKEN. POPPING COVER OFF UNDER HOOD. LOT OF MOVEMENT. I READ THERE ARE A LOT OF ISSUES WITH RIGHT FRONT SUSPENSION ON 2012 SANTA FE. IF THIS IS TRUE WHERE IS THE RECALL. PARTS ARE VERY EXPENSIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228838July 1, 2019
ENGINE
BOUGHT THE CAR WITH 139,000 MILES ON IT. HAD A CLEAN CAR VIN REPORT. DROVE IT FOR 3 MONTHS WITH NO ISSUES. SLOWED DOWN ON A DANGEROUS 2 LANE HIGHWAY FOR A CAR TURNING LEFT IN FRONT OF ME AND SUDDENLY COULDN'T ACCELERATE AND THE ENGINE LOST ALL POWER, MAKING A LOUD GRINDING NOISE. I WAS STUCK WITH NO STEERING, NO POWER AND NO HAZARD LIGHTS HALF WAY OFF OF THE HIGHWAY. LUCKILY A TRUCK PULLED IN BEHIND ME FOR SAFETY AND 2 PASSENGERS HELPED ME GET IT OFF THE HIGHWAY. HAD IT TOWED TO THE AUTO SHOP TO FUND THE ENGINE NEEDED TO BE COMPLETELY REPLACED. THE DEALERSHIP WAS KIND ENOUGH TO EAT THE COSTS OF LABOR, BUT WE ARE OUT ANOTHER $3,500 FOR AN ENGINE REPLACEMENT ON A CAR WE'VE ONLY HAD FOR 3 MONTHS. FURTHER RESEARCH SHOWS MULTIPLE DANGEROUS SITUATIONS OF ENGINE FAILURES ON THIS SPECIFIC MODEL YET NO RECALL HAS OCCURRED. WILL IT TAKE DEATH'S FOR HYUNDAI TO TAKE RESPONSIBILITY FOR KNOWINGLY KEEPING CARS ON THE ROAD WHERE ENGINES CAN COMPLETELY FAIL WITH ZERO WARNING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222004June 23, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY SON WAS DRIVING WITH 3 OTHER YOUNG PEOPLE IN THE CAR AT LOW SPEED AND THE CAR BEGAN MAKING A LOUD KNOCKING NOISE AND STOPPED IN THE MIDDLE OF AN OVERPASS. HE HAD TO COAST BACKWARD OFF THE OVERPASS. THANK GOD NO ONE WAS BEHIND THEM OR THEY COULD HAVE BEEN KILLED! WHEN I CALLED HYUNDAI CUSTOMER SERVICE THEY SAID THE 2012 HAD 'NO RECALLS' BUT WHEN I REVIEWED THE INFORMATION ON OTHER RECALLED VEHICLES DIFFERENT YEAR BUT SAME ISSUES. MY QUESTION IS ARE PEOPLE GOING TO HAVE TO DIE FOR SOMETHING TO BE DONE ABOUT THIS? WHY AREN'T THESE 2012 SANTA FE'S BEING RECALLED LIKE THE OTHERS? PLEASE MAKE THIS A MANDATORY RECALL SO NO ONE IS KILLED BEFORE IT'S TOO LATE. PLEASE! MOTHER'S LOVE FOR HER CHILD AND HIS FRIENDS. RECALL THIS CAR!! HE HAS NOT HAD THE CHANCE TO BRING THE CAR TO THE DEALERSHIP YET AS HE WAS AFRAID TO DRIVE THE CAR. IT WAS TOWED TO HIS APARTMENT BECAUSE IT WAS 9:30PM. HE IS NOT FAMILIAR WITH THE AREA BECAUSE HE'S IN COLLEGE FOR HIS MASTERS DEGREE. WHAT ARE WE SUPPOSED TO DO? HELP PLEASE! ELECTRICAL LIGHTS CAME ON VEHICLE MADE A LOUD KNOCKING NOISE AND STOPPED IN THE MIDDLE OF THE ROAD THE CAR STARTS BUT MAKES THE LOUD NOISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221930June 22, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
RIGHT REAR BRAKE LIGHT ASSEMBLY LEAKS WATER SHORTING OUT THE RIGHT REAR BRAKE LIGHT, THIS SHOULD BE A PRODUCT RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219421June 12, 2019
ENGINE
DROVE THE VEHICLE TO AN EVEN WITH NO ISSUES. PARKED IN THE EVENT VENUE GARAGE. CAR RAN PERFECTLY UP TO THIS POINT. AFTER THE EVENT AS WE WHERE LEAVING THE GARAGE WE HEARD KNOCKING IN THE ENGINE AND HAD TROUBLE ACCELERATING. WE THOUGHT WE MAY HAVE GOTTEN A BAD BATCH OF GASOLINE AS WE FILLED THE CAR UP ON OUR WAY TO THE EVENT. WE DROVE THE VEHICLE HOME WITH VERY CAREFULLY AND HAD THE VEHICLE TOWED TO THE DEALER THE NEXT MONDAY. WE WHERE TOLD THE ENGINE NEEDED TO BE REPLACED TO HE TUNE OF $10,000. AS STATED BEFORE THE CAR RAN PERFECTLY ON OUR WAY TO OUR EVENT AND THE ENGINE WAS KNOCKING WHEN WE STARTED IT BACK UP. THE CAR HAS 104000 MILES AND HAS HAD VERY MINOR ISSUES UP TO THIS POINT. THE CAR IS STILL AT THE DEALER SO I DO NOT HAVE ANY DOCUMENTATION AS OF YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218527June 7, 2019
UNKNOWN OR OTHER
WATER KEEP GETTING INTO MY REAR LIGHT CASING. I HAD THEM REPLACED ONCE BUT THERE IS WATER IN THEM AGAIN AND I UNDERSTAND THIS MIGHT SHORT OUT MY REAR LIGHTS. WE ARE GETTI G A LOT OF RAIN THIS SEASON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218267June 6, 2019
STRUCTURE:BODY, ENGINE
CAR ENGINE COMPLETELY DIED WHILE ON HIGHWAY WITHOUT ANY WARNINGS I AM CHOCKED MY CAR HAS BEEN PERFECT UNTIL NOW MY CAR BARELY PASSED 100,000 AND BOTH WARRANTIES EXPIRED ALSO BODY PANT IS CHIPPING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218097June 5, 2019
ENGINE
NHTSA REPRESENTATIVE, I AM WRITING TO INFORM THE NHTSA THAT OTHER HYUNDAI'S ENGINES OUTSIDE OF HYUNDAI'S 2012 AND 2013 ENGINE RECALL ARE EXPERIENCING THE SAME ENGINE FAILURE DUE TO ROD KNOCK, WHICH POSES A SEVERE SAFETY RISK AND THAT HYUNDAI IS NOT HELPFUL IN ANY WAY WHEN REPORTING THIS. OUR VEHICLE WHICH FAILED ON US 40 IN THE SMOKY MOUNTAINS IS A 2012 HYUNDAI SANTA FE VIN # #[XXX]. ON APRIL 10TH AT 6 PM WHILE TRAVELING ON US 40 IN THE SMOKY MOUNTAINS NEAR CHANDLER, NORTH CAROLINA IN OUR 2012 HYUNDAI SANTA FE TOWARDS OUR HOME IN DOWNERS GROVE, IL., WE BEGAN TO HEAR A KNOCKING IN THE ENGINE AT ANY SPEED GREATER THAN 65 MPH. SINCE WE WERE TRAVELING ON THE HIGHWAY WITH NO PLACE TO SAFELY PULL OFF SO WE SLOWED THE VEHICLE TO 60MPH HOWEVER THE KNOCKING SOUND BECAME WORST AND THEN THE CAR WOULD NOT GO ABOVE 55 MPH WITHOUT A TERRIBLE LOUD KNOCKING. THIS WAS OF COURSE VERY SCARY AND UNSAFE. WITH HAZARD LIGHTS ON, WE WERE ABLE TO EXIT US 40 IN CHANDLER NC ONLY ABLE TO DO <30 MPH AND THE VEHICLE DIED IN ENTRANCE OF THE SUNOCO GAS STATION IN CHANDLER NORTH CAROLINA. DURING THIS WHOLE TIME NO CHECK ENGINE OR ANY EMERGENCY LIGHT WARNED US OF THE ENGINE MALFUNCTIONING AND THE SAFETY RISK WE HAD ENCOUNTERED WITH THE ENGINE DYING. THE SANTA FE WAS TOWED TO THE HYUNDAI DEALERSHIP OF ASHEVILLE, NC AND DROPPED OFF AT 11PM WHERE IT WAS FOUND TO HAVE BAD ROD KNOCK AND NEEDING A NEW ENGINE. HYUNDAI SHOULD BE HELD RESPONSIBLE FOR THEIR ENGINES THAT PUT THEIR CUSTOMERS AT RISK AND 2012 SANTA FE ENGINE SHOULD BE ON THE CURRENT ENGINE RECALL FOR ENGINE FAILURE DUE TO ROD KNOCK. SEVERAL MECHANICS AT VARIOUS SHOPS HAVE STATED THIS IS HAPPENING REGULARLY TO HYUNDAI'S ENGINES. PLEASE ASSIST US IN HOLDING HYUNDAI RESPONSIBLE AND MODIFYING THE ENGINE RECALL TO CORRECTLY ENCOMPASS OUR MODEL (2012 SANTA FE ENGINES) BEFORE SERIOUS HARM COMES TO SOMEONE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203590April 24, 2019
UNKNOWN OR OTHER
TO WHOM IT MAY CONCERN ,I CURRENTLY OWN SANTA FE THE PROBLEM IS HYUNDAI IS NOT RECOGNIZE THE PROBLEM WITH THE VECHICLE I EXPIAIN TO THE SERVICE DPT,I ABSORB A JERK LOSES ACCELERATION POWER NEXT ESCINDICATOR DBC LIGHTS COMES ON TACHOMETER GOES 0.THE VECHICLE IS STILL IN MOTION .I TURN THE IGNITIONOFF RESTART THE VECHICLE THEVECHICLE RETURN BACK IN NORMAL STATE SERVICE REPLIED I HAVE TO WAIT FOR A SERVICE LIGHTS.IAM AWARE THAT SANTAFE FIRES BEGINS IN THE ENG ALSO IN THE REAR.HYUNDAI DONT HAVE AN ANSWER THEY WANT ME TO DRIVE IN DANGER.I DONT NEED A TRAGEDY.PLEASE HELP [XXX] THX YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197233April 18, 2019
ENGINE
THE VEHICLE WAS STATIONARY IN A PRIVATE PARKING LOT AT A DOCTOR'S OFFICE. I TRIED MANY TIMES TO START THE VEHICLE. THE ENGINE SOUNDED LIKE IT WOULD KICK OVER BUT DID NOT. I THEN HEARD A KIND OF WHIRRING SOUND WHEN ATTEMPTING TO START THE ENGINE AND NOTICED SMOKE COMING FROM UNDER THE HOOD. I EXITED THE VEHICLE AND OPENED THE HOOD. A SIGNIFICANT AMOUNT OF SMOKE WAS COMING FROM THE LOWER PART OF THE ENGINE. THE SMELL WAS KIND OF ELECTRICAL IN NATURE. I WAS CONCERNED THAT THE ENGINE WOULD CATCH FIRE SO I WENT INTO THE DOCTOR'S OFFICE, ASKED FOR A BOTTLE OF WATER, THEN DOUSED THE LEFT SIDE OF THE ENGINE. I LEFT MY CAR IN THE PARKING LOT AND WAS PICKED UP BY MY FAMILY. I AM QUITE AFRAID TO EVEN ATTEMPT TO START THE CAR AGAIN. I WILL HAVE TO CALL A TOW TRUCK TO TAKE THE CAR TO A MECHANIC. THERE IS NO REASON FOR THE ENGINE TO HAVE SMOKED LIKE THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196094April 14, 2019
EXTERIOR LIGHTING
ADD MY REAR TAIL LIGHT ASSEMBLIES FILLING WITH WATER AND CONDENSATION TO THE LIST OF COMPLAINTS. BACK UP AND BRAKE LIGHT BULBS MUST BE REPLACED AFTER ANY HEAVY RAIN EVENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194397April 7, 2019
ENGINE, FUEL/PROPULSION SYSTEM
MY VEHICLE SUDDENLY SHUT OFF WHILE TURNING DOWN A CITY STREET AT SLOW SPEED. NO SAFETY/WARNING LIGHTS CAME ON. I CRANKED IT BACK UP AND IT RAN FINE FOR A FEW WEEKS. IT SEEMS TO RUN FINE ON OPEN HIGHWAY BUT AT A STOP OR SLOWER SPEED IT WILL CUT OFF LEAVING ME IN DANGER OF A COLLISION AT BUSY INTERSECTIONS. WITH NO WARNING AGAIN IT DID THE SAME THING AT A RED LIGHT. I CANNOT DRIVE MY VEHICLE NOW BECAUSE OF THE SAFETY HAZARD. I HAD MY TRUCK TOWED TO A GARAGE-THEN WAS ADVISED THAT A HYUNDAI DEALERSHIP WOULD NEED TO FIX IT SO I HAD THE EXPENSE OF TWO TOWINGS. THE HYUNDAI DEALERSHIP HAS NOW INFORMED ME THAT THE COMPUTER CHECK SHOWS A TIMING TOOTH MAY BE OFF AND THAT WITH THE EXPENSE IN WILL INCUR I AM BETTER LETTING THEM PUT AN ENTIRE NEW MOTOR IN. I AM SO UPSET THIS IS HAPPENING DUE IT BEING MY ONLY MEANS OF TRANSPORTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192593March 30, 2019
ENGINE
FOR THE SECOND TIME OIL PRESSURE SWITCH HAS FAILED AND NEEDS TO BE REPLACED CAR ONLY HAS 58456 MILES ON IT ANOTHER 420 BUCKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191814March 27, 2019
ELECTRICAL SYSTEM
CAME HOME 8 PM. SON CAME HOME SHORTLY AFTER 10 PM. JUST AFTER MIDNIGHT MY CAR ALARM STARTED GOING OFF (CAR LOCKED AND PARKED IN DRIVEWAY), I GOT OUT OF BED LOOKED THROUGH BLINDS AND SAW MY CAR WAS ON FIRE. I RAN TO KITCHEN GRABBED FIRE EXTINGUISHER ATTEMPTED TO PUT OUT FIRE AND CALLED 911. FIRE DEPT DETERMINED FIRE STARTED INSIDE CAR AT WIRING AREA.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11191341March 25, 2019
ENGINE
I HAD JUST MERGED ONTO THE INTERSTATE I-90 AT RUSH HOUR, AT ABOUT 55-60 MPH WHEN THE STEERING FROZE AND THE CAR TOTALLY STOPPED. FORTUNATELY I WAS ABLE TO GET THE CAR INTO THE BREAKDOWN LANE AND GET OUT OF TRAFFIC. THE CAR WAS TOWED TO THE DEALER WHERE I PURCHASED IT & MAINTAINED IT REGULARLY. THEIR MECHANICS CHECKED IT OUT. I WAS TOLD THE PROBLEM WAS THE BEARING MATERIAL WENT FIRST, CAUSING A SEIZED CRANKSHAFT. NEED A NEW ENGINE AT 105,000 MILES !!! DEALER COST OF NEW ENGINE WAS STATED AT $8000. THEY ALSO GAVE ME THE ALTERNATIVE OF BUYING A USED ENGINE FOR $6000 BUT ONLY WITH A 3 YR WARRANTY. AT MY NORMAL USAGE, ASSUMING I CONTINUE TO DRIVE ABOUT 17,500 MI/YEAR, IT WILL COST ME $8000 PLUS REGULAR MAINTENANCE TO GET ANOTHER 52,500 MILES OUT OF THIS CAR. THIS IS A TOTALLY UNACCEPTABLE ISSUE THAT THE MANUFACTURER IS NOT HANDLING IN A PRO-ACTIVE MANNER. AT LEAST HYUNDAI COULD EXTEND THE WARRANTY FOR MY CAR TO ALLOW THIS FIX TO BE DONE AT NO COST TO ME. THEY OBVIOUSLY KEPT THE SCOPE OF THEIR RECALL TOO NARROW BECAUSE PAGES AND PAGES OF COMPLAINTS EXIST ON NHTSA WEBSITE ARE DESCRIBING THE SAME PROBLEM THAT I HAD. THIS IS A DANGEROUS PROBLEM THAT NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190198March 20, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. WHILE DRIVING, THE TRANSMISSION DOWNSHIFTED INTO A LOWER GEAR ON ITS OWN AND THE VEHICLE STOPPED. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND STATED THAT IT WAS STILL UNDER THE 100,000 MILE WARRANTY AND REFERRED THE CONTACT TO THE DEALER. POHANKA HYUNDAI (1770 RITCHIE STATION COURT, CAPITOL HEIGHTS, MD 20743, (240) 788-4240) DETERMINED THE CAUSE OF THE FAILURE WAS NOT THE TRANSMISSION. THE DEALER INITIALLY FOUND CODES RELATED TO THE ABS SPEED SENSOR AND STATED THAT THERE APPEARED TO BE AN ELECTRICAL FAILURE WITH THE ELECTRONIC STABILITY CONTROL. THE DEALER FURTHER STATED THAT THE ABS MODULAR WAS ACTIVATING ON ITS OWN, WHICH CAUSED THE FAILURE. THE REPAIRS WOULD COST $2,900 AND THE DEALER STATED THAT IT WAS NOT COVERED UNDER THE WARRANTY; HOWEVER, THEY OFFERED TO COVER A PART OF THE LABOR COSTS. THE DEALER HAD THE VEHICLE FOR OVER A MONTH AND TEST DROVE THE VEHICLE. THE DEALER STATED THAT THE FAILURE RECURRED AFTER ALL THE REPAIRS AND CONCLUDED THAT THE TRANSMISSION MAY BE THE CAUSE OF THE FAILURE. THE DEALER STATED THAT THE ORIGINAL WARRANTY WOULD NOT COVER THE REPAIRS BECAUSE THE CONTACT'S MOTHER PASSED AWAY; THEREFORE, THE ORIGINAL POWER TRAIN WARRANTY WAS VOIDED. THE MANUFACTURER CALLED THE DEALER AND OFFERED TO CONTRIBUTE $630 TOWARDS THE REPAIR. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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