Hyundai Santa Fe Complaints (2010)

260 consumer complaints on file.

#10627509August 22, 2014
SUSPENSION
WHILE DRIVING HEARD A LOAD NOISE IN THE FRONT LEFT OF THE CAR, THEN A RUBBING NOISE. UPON INSPECTION IT WAS DETERMINED THAT THE FRONT LEFT SPRING COIL HAD BROKEN. THE TIP OF THE BROKEN SPRING WAS RIGHT UP AGAINST MY TIRE. IF DRIVEN ANY FURTHER THE SPRING COULD HAVE SHREDDED THE TIRE AND CAUSED AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621330August 11, 2014
ELECTRICAL SYSTEM
I WAS SLOWING DOWN TO MAKE A LEFT HAND TURN, WHEN THE CAR COMPLETELY SHUT DOWN. NO POWER STEERING, NO POWER BRAKES. WAS ABLE TO COMPLETE THE TURN AND PULL OVER. PUT THE CAR IN PARK AND WAS ABLE TO RESTART AND CONTINUE DRIVING WITH NO PROBLEMS. THIS IS THE 4TH TIME THIS HAS HAPPENED SINCE WE GOT THE CAR. SINCE IT IS SPORADIC, DEALER CANNOT FIND WHAT IS WRONG. WORRIED THAT INCIDENT MIGHT OCCUR WHILE DRIVING ON HIGHWAY AND GET REAR-ENDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611285July 17, 2014
ENGINE, VEHICLE SPEED CONTROL
ON MONDAY, JULY 14, 2014, MY WIFE RODE HER SANTA FE ON A STRAIGHT ROAD ACCELERATING SLIGHTLY UPHILL WHEN THE ENGINE STALLED. ON THURS. DEC. 5, 2013, I HAD A SIMILAR EXPERIENCE, WHICH I REPORTED TO YOU AT THE TIME. THIS IS THE SECOND TIME THIS HAS HAPPENED WITH THIS CAR. AGAIN NOBODY TOUCHED THE IGNITION KEY WHICH HAS NOTHING HANGING ON IT EXCEPT THE ALARM AND DOOR LOCK DONGLE. MY WIFE ALSO SUDDENLY LOST POWER STEERING AND POWER BRAKES, AND LUCKILY THERE WAS NO OTHER TRAFFIC, WHICH COULD HAVE CAUSED AN ACCIDENT. SHE WAS ABLE TO BRING THE CAR TO A SAFE STOP AND THEN WAS ABLE TO RESTART THE ENGINE AND CONTINUE HER TRIP. THE 2010 CAR HAD A FULL TANK OF GAS AND HAS ABOUT 50000 MILES ON THE ODOMETER. IT'S AWD AND HAS A 6 CYL. ENGINE. COULD THIS BE RELATED TO THE IGNITION SWITCH PROBLEM THAT HAS PLAGUED SO MANY GM CARS? NEEDLESS TO SAY WE ARE WORRIED DRIVING THE CAR BECAUSE IF THIS INCIDENT OCCURS AT HIGH SPEED, A SERIOUS ACCIDENT COULD BE THE RESULT. DO YOU KNOW OF ANY SIMILAR EXPERIENCE? WHAT DO YOU ADVISE? [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610396July 14, 2014
ENGINE
I HAVE HAD THE ENGINE STALLMENT ISSUE WITH MY 2010 SANTA FE LIMITED SINCE I BOUGHT THIS CAR NEW IN 2010. MY LAST 4 INCIDENTS HAVE BEEN REPORTED TO THE DEALER. THEY HAVE NOT BEEN ABLE TO DUPLICATE THE ISSUE NOR FIND ANY CODES FOR IT. THEY HAVE PERFORMED THE FOLLOWING FIXES ON MY CAR IN 4 SEPARATE ATTEMPTS WITH NO LUCK: - REPLACE THROTTLE BODY (2013) - REPLACE MAIN POWER CABLE - REPLACE COMPUTER'S MAIN BOARD - UPDATE SOFTWARE THIS IS AN EXTREMELY DANGEROUS ISSUE. LAST TIME IT HAPPENED I WAS DRIVING MY CAR ON A DOWNHILL RAMP TO ENTER THE FREEWAY WHEN THE ENGINE STALLED. I CAN STILL HEAR THE CONCRETE TRUCK'S BRAKE SOUND IN MY EARS WHEN IT DESPERATELY MANAGED TO STOP AND AVOID COLLISION. I DON'T FEEL SAFE TO DRIVE THIS CAR ANYMORE. I HAVE ALSO LOST MY CONFIDENCE IN THE DEALER'S ABILITY TO PERMANENTLY FIX THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607603July 1, 2014
ELECTRICAL SYSTEM
THE AIR CONDITIONING COMPRESSOR SHUTS OFF WHEN IT RAINS. WARM AIR BLOWS THROUGH THE VENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604953June 21, 2014
ENGINE
WHILE DRIVING IN RAIN AND HIGH HUMIDITY, GOING SOUTH ON ROUTE 95, A/C COOLING STOPPED WORKING AND ONLY WARM AIR WAS BLOWING THROUGH THE VENTS. STOPPED WORKING FOR OVER AN HOUR, UNTIL I STOPPED FOR GAS IN FT. PIECE. WHEN I RESTARTED, IT BEGAN TO WORK AND WORKED FOR ANOTHER 20 MINUTES BEFORE IT STOPPED. I BROUGHT IT TO THE DEALER ON JUNE 3. DEALER SAID HE COULD NOT REPRODUCE THE PROBLEM AND WOULD DO NOTHING. IT HAPPENED AGAIN ON JUNE 13 WHILE DRIVING. I WENT BACK TO THE DEALER AND HE AGAIN SAID HE COULD NOT REPRODUCE IT AND WOULD DO NOTHING. I REPORTED IT HYUNDAI WOULD SAID IT COULD NOT BE REPRODUCED AND WOULD DO NOTHING. I FOUND NUMEROUS INSTANCES, ON THE INTERNET, OF PEOPLE REPORTING THIS PROBLEM, BUT WAS TOLD UNLESS I COULD REPRODUCE ON MY VEHICLE, NOTHING WOULD BE DONE. I HAVE TO WAIT FOR IT TO HAPPEN AGAIN AND HOPE THE CAR DEALER IS OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597887June 12, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. THE CONTACT STATED WHILE MAKING A LEFT TURN, THE VEHICLE STALLED WITH NO WARNING. THE CONTACT HAD TO APPLY EXTREME FORCE TO TURN THE STEERING WHEEL AND WAS ABLE TO MERGE TO THE SIDE OF THE ROAD. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN WAS NOT ABLE TO NEITHER REPLICATE NOR DIAGNOSE THE FAILURE.THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,800. UPDATED 08/11/14*LJ THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 08/19/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596575June 6, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTE FE. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE STALLED. ADDITIONALLY, WHILE AT A STOP LIGHT THE VEHICLE WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS ENGAGED. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE CURRENT MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594634May 28, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 30 MPH, THERE WAS A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT APPROACHED A STOP SIGN AND ATTEMPTED TO ACCELERATE BUT THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 11V261000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592212May 18, 2014
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, POWER TRAIN
EVENT HAS OCCURRED ON 2 OCCASIONS. FIRST EVENT: WHILE BACKING UP IN A PARKING LOT, WITH NO FOOT ON THE BRAKE, AND VERY SLIGHT FORCE ON GAS PEDAL, THE CAR SURGED MUCH MORE THAN TYPICAL WITH SUCH A LIGHT CONTACT WITH THE GAS PEDAL. THE CAR ACCELERATED BACKWARD SUDDENLY, UNTIL THE BRAKE WAS APPLIED SHORTLY THEREAFTER. SECOND EVENT: WHILE PULLING INTO A PARKING SPOT AT VERY LOW SPEED. THE SAME EVENT OCCURRED, BUT THIS TIME WHILE IN FORWARD DRIVE. WITH NO FOOT ON THE BRAKE, AND VERY SLIGHT FORCE ON GAS PEDAL, THE CAR SURGED MUCH MORE THAN TYPICAL WITH SUCH A LIGHT CONTACT WITH THE GAS PEDAL. THE CAR ACCELERATED FORWARD SUDDENLY, UNTIL THE BRAKE WAS APPLIED SHORTLY THEREAFTER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585396April 28, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
SINCE PURCHASED NEW IN 2011, VEHICLE HAS STALLED, LOSING POWER WITHOUT WARNING IN 6 SEPARATE INCIDENTS. ROAD SURFACES WERE LEVEL AND SPEEDS RANGED FROM 0-50 MPH. DURING EACH MALFUNCTION, SPEED DECREASED TO 0 MPH OR DID NOT ACCELERATE IF ALREADY AT 0 MPH. LOSS OF SPEED IS ACCOMPANIED BY PRESENCE OF ENGINE, BATTERY, AND OIL INDICATOR LIGHTS. I AM ABLE TO SHIFT FROM DRIVE TO PARK MODE, COMPLETELY TURN OFF ENGINE, AND RESTART IGNITION. VEHICLE APPEARS TO OPERATE NORMALLY AFTER EACH INCIDENT UNTIL NEXT ONE OCCURS. ALL BUT TWO INCIDENTS OCCURRED INTERMITTENTLY MONTHS APART ON METROPOLITAN INTERSTATE HIGHWAYS WITH HEAVY TRAFFIC CONDITIONS. TWO MOST RECENT INCIDENTS OCCURRED ON SAME DAY WITHIN MINUTES OF EACH OTHER. EVERY TIME VEHICLE WAS TAKEN TO AUTHORIZED DEALER FOR EVALUATION, TYPICALLY WITHIN HOUR OF INCIDENT, TECHNICIANS HAVE BEEN UNABLE TO DUPLICATE PROBLEM OR DIAGNOSE MALFUNCTION. CONSEQUENTLY, VEHICLE HAS NOT BEEN REPAIRED. ACCORDING TO 4 AUTHORIZED DEALERS AND HYUNDAI CONSUMER AFFAIRS, TROUBLE CODE IS NECESSARY TO REPAIR MALFUNCTION. TWO AUTHORIZED DEALERS HAVE EVALUATED VEHICLE WITHOUT DIAGNOSING MALFUNCTION. NEITHER HAS BEEN ABLE TO DUPLICATE PROBLEM OR FIND TROUBLE CODE, DESPITE MAINTAINING POSSESSION OF VEHICLE FOR DAYS. BASED ON MY HISTORY OF COMPLAINTS ABOUT SAME SAFETY CONCERN, HOWEVER, TECHLINE ADVISED AUTHORIZED DEALER TO REPLACE ELECTRIC THROTTLE CONTROL MOTOR: PROCEDURE DONE IN OCTOBER 2013, YET STALLING/LOSS OF POWER OCCURRED AGAIN--TWICE--IN APRIL 2014. SPORADICALLY RECURRING MALFUNCTION REMAINS UNRESOLVED. I HAVE TWO SEPARATE CASES FILED WITH HYUNDAI CONSUMER AFFAIRS. VEHICLE IS UNDER WARRANTY, UP-TO-DATE ON MAINTENANCE, AND HAS ACCUMULATED RELATIVELY LOW MILEAGE TO DATE AT APPROXIMATELY 37,000 MILES.**4/16/2014**STALLED/LOST POWER TWICE, 2-3 MINUTES BETWEEN INCIDENTS. TOWED TO AUTHORIZED DEALER; CURRENTLY AWAITING INSTRUCTIONS FROM TECHLINE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584154April 22, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD MAKE A LOUD CLANKING NOISE FROM THE REAR END. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583575April 18, 2014
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR WOULD NOT UNLOCK AND COULD NOT BE OPENED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,176.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574730March 25, 2014
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
AFTER COMING TO A FULL STOP AT AN INTERSECTION, I ACCELERATED TO ENTER THE INTERSECTION AND TURN RIGHT. ALMOST IMMEDIATELY AS I PULLED INTO THE INTERSECTION, THE CAR STALLED AS THOUGH IT HAD DIED. I CONTINUED TO PRESS ON THE ACCELERATOR AND AFTER 3 TO 4 SECONDS, THE CAR LURCHED FORWARD, WITH FUEL FEED WORKING NORMALLY. I TOOK THE CAR TO MY LOCAL DEALER WHERE I BOUGHT THE CAR FOR INSPECTION. THEY TOOK THE CAR IN FOR TESTING AND SAID THEY COULD NOT FIND ANYTHING WRONG. THIS PROBLEM PERSISTED, WITH THE INCIDENTS BEING INFREQUENT. I REPORTED THIS PROBLEM EACH OF THE NEXT FEW TIMES THE PROBLEM RECURRED. EACH TIME I ASKED IF OTHERS HAD REPORTED THE SAME PROBLEM. EACH TIME I WAS TOLD THERE WERE NO SUCH COMPLAINTS, AND THAT THEY COULD NOT FIND A REASON FOR MY PROBLEM. FINALLY, I LEFT THE VEHICLE AT THE DEALER FOR SEVERAL DAYS WITH THE UNDERSTANDING THAT THEY WOULD DRIVE THE CAR FREQUENTLY, TRYING TO DUPLICATE MY PROBLEM. AFTER SEVERAL DAYS, THEY CALLED TO SAY THEY HAD EXPERIENCED THE PROBLEM AS I HAD REPORTED IT, AND THEY HAD FIXED IT. I ASKED WHAT WAS DONE, AND THE AGENT COULD/WOULD NOT SPECIFY WHAT THE CAUSE WAS, BUT THEY WROTE ON THE INVOICE THAT THEY HAD REPROGRAMMED TCM WITH TSB#11-AT-011-1. I THEN AGAIN QUERIED ABOUT OTHER COMPLAINTS, AND HE SAID THAT THERE HAD BEEN OTHER COMPLAINTS AFTER ALL, AND THIS SHOULD FIX THE PROBLEM. HOWEVER, I HAVE SINCE EXPERIENCED THE PROBLEM AGAIN AND FEAR THAT AN ACCIDENT IS POSSIBLE. THE LATEST: THEY ARE TAKING MY VEHICLE IN THIS THURSDAY FOR A MAJOR DIAGNOSIS "TO TRY TO FIND THE PROBLEM"., AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546577October 2, 2013
POWER TRAIN
WHEN OPERATING THE VEHICLE DURING COLDER TEMPERATURES AFTER START UP THE TRANSMISSION "STICKS" IN A LOW GEAR AND ULTIMATELY RELEASES AND THRUSTS FORWARD WITH A LOUD BANG. THIS HAPPENS CONSTANTLY AND I HAVE BROUGHT IT TO THE DEALER WHO HAS STATED THERE IS NO PROBLEM. THIS IS A HAZARD AND MAY CAUSE POTENTIAL LOSS OF CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544871September 22, 2013
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
VEHICLE WHEN STARTING FROM STOP, HESITATES THEN ACCLERATES FAST. SOMETIMES MORE SO LEFT TURN BUT ALSO STRAIGHT AHEAD. ALMOST RAN THROUGH GARAGE DOOR BECAUSE OF THIS PROBLEM. ALSO LAST NIGHT I TRIED TO ACCLERARATE TURNING LEFT FROM STOP SIGN. VEHICLE SCARES ME, THE WAY IT IS WORKING. APPEARS TO BE GETTING WORSE. THANK YOU. I THINK THIS IS A SERIOUS SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543913September 16, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE STOPPED WITH THE GEAR IN REVERSE, THE VEHICLE WOULD NOT ACCELERATE. THE CONTACT HAD TO PLACE THE VEHICLE IN NEUTRAL AND BACK INTO REVERSE IN ORDER FOR THE VEHICLE TO REVERSE WITHOUT FAILURE. THE CONTACT NOTICED AN ABNORMAL SOUND WHEN SWITCHING GEARS. THE VEHICLE ALSO STALLED WHEN BEING DRIVEN AT LOW SPEEDS. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS THREE TIMES HOWEVER, THE TECHNICIANS WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519405June 12, 2013
FUEL SYSTEM, GASOLINE, STEERING, SERVICE BRAKES
MY SANTA FE STALLED WHILE MAKING A LOW SPEED RIGHT TURN. NO WARNING THE STEERING BECAME HARD AND INSTRUMENT LIGHTS WENT ON AND ENGINE OFF. STARTED RIGHT UP AFTERWARDS. IMMEDIATELY TOOK IT TO THE DEALER WHO REPLACE THE THROTTLE BODY AND UPDATED COMPUTER. NO ERROR CODES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512739May 19, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
I HAD JUST PULLED INTO THE DRIVEWAY OF A HOUSE I OWN THAT I RENT; I WAS THERE TO MEET MY TENANTS TO DISCUSS A COUPLE OF REPAIRS THAT NEEDED TO BE DONE IN THE HOUSE. I WAS SLOWING THE CAR WITH MY FOOT ON THE BRAKE AS I APPROACHED THE END OF THE DRIVEWAY BY THE SIDE DOOR OF THE HOUSE. THEN I HEARD A SUDDEN, EXTREMELY LOUD ENGINE NOISE THAT SOUNDED LIKE THE ENGINE REVVING VERY FAST AND THE CAR SUDDENLY ACCELERATED. I WAS PROPELLED FORWARD ABOUT 50 FEET INTO THE BACK YARD AND CRASHED INTO SOME LILAC BUSHES DIRECTLY AHEAD OF ME AND INTO THE STEEP DIRT BANK BEHIND THE BUSHES, WHICH STOPPED THE CAR. THERE IS NO GARAGE AND THE DRIVEWAY ENDS WHERE THE LAWN BEGINS. THE FRONT END OF THE CAR IS QUITE DAMAGED AND THE VEHICLE IS PRESENTLY IN THE DEALER'S REPAIR GARAGE. ON THE INTERNET, MY SON FOUND MANY REPORTS OF INCIDENTS OF SUDDEN ACCELERATION FOR THE HYUNDAI SANTA FE FOR MY MODEL YEAR AND FOR OTHER RECENT YEARS AND HE SUGGESTED I FILE THIS REPORT WITH THE NHTSA. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10511252May 9, 2013
ELECTRICAL SYSTEM, SEATS
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTE FE. THE CONTACT STATED THAT THE INTERIOR AND EXTERIOR LIGHTS FAILED. IN ADDITION, THE FRONT DRIVER'S SEAT COULD NOT BE ADJUSTED. THE CONTACT STATED THAT THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 41,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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