Hyundai Santa Fe Complaints (2022)

266 consumer complaints on file.

#11621525October 23, 2024
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
Was driving home from work on the highway at highway speeds and suddenly lost the ability to accelerate with a "Check Hybrid System" warning. At the time of loss of power, I was crossing a bridge and got stuck in the middle of the bridge. I also notice the oil indicator light come on. The engine remained on as far as I can tell but it wouldn't go with the accelerator pedal pressed. I placed the car in park and turned off the vehicle while blocking bridge traffic. 15 seconds later, I turned the vehicle back on, vehicle said ready to drive. I put the car in drive and everything worked normally as best I can tell. Still nervous driving the car for fear of it happening again. Called dealer service but they were closed. What I don't understand is there was 2 recalls for Hyundai Sante Fe hybrids 2022 but when I put in my VIN it said no recalls. Why is it only associated with a VIN?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618252October 5, 2024
VEHICLE SPEED CONTROL, ENGINE
My vehicle made 3 ringing sounds and began to decelerate from 67mph to 0 in less than 2 minutes. I had to pull over quickly to avoid getting rear ended. This incident happened twice already. I took it in to the dealer and they were not able to recreate what happened. This occurrence happened 2weeks ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616013September 23, 2024
ELECTRICAL SYSTEM, POWER TRAIN, FUEL/PROPULSION SYSTEM
Vehicle was being driven at highway speeds and suddenly lost the ability to accelerate with a "Check Hybrid System" warning. After pulling to the side of the interstate, car was shut off and restarted and brought back up to 40 / 50 mph when the same issue occurred with a lack of ability to accelerate and a "Check Hybrid System" warning. The issue appears to be related to some portion of the hybrid drivetrain. Car was then towed but two mechanics (one independent and one Hyundai dealership) could not replicate the issue and the vehicle system did not store any codes or history of the incident. The safety of the driver was put at risk by lacking the ability to accelerate on a major interstate, leaving the driver stranded for two hours waiting on a tow truck on the side of a busy interstate with traffic moving at speeds up to 75 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612761September 5, 2024
POWER TRAIN
On [XXX] my car started having trouble accelerating at some times- just happened out of the blue while driving normally. I was almost to my destination, so I parked and when I came back out, there was a message on the car screen that there was a problem with the transmission and to have it evaluated at my convenience. I was near the dealership so I drove there and they were unable to look at the vehicle but I asked if they could at least see what was wrong and if it was OK to drive. They said the code was DTC P1C2D03 and I was probably getting a new transmission. This code also showed up in the app. The TSB for this says that when this code is on the transmission will need to be replaced. [XXX] . They didn't have any appointments for diagnostics until 8/27/24, and told me it was safe to drive. My car continued over those 10 days to hesitate while accelerating at different times while driving. I never knew if I pressed the gas if I would get correct acceleration or not, which makes turning into traffic, merging, etc. unsafe. I also had 1 incident where I was at a stop sign and got no response at all from the gas pedal. I had to turn the car off and back on to get it to go. My car has only 12,000 miles. My car has been at the dealership now for 10 days waiting on them to do the diagnostics. On day 9 they called and said all it needed was a software update of the transmission control unit software and that they performed that update, test drove it twice and it was performing as expected. When I went to pick it up, the person who drove it from the lot into the service bay got out and told me the check engine light was on and there was an error about a transmission issue on the screen. The DTC P1C2D03 code is back on per the My Hyundai app. So they kept the car again and still waiting to find out what they are going to do. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612245September 3, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Power loss with no warning or errors - hybrid system frequently fails to start gasoline engine when needed, resulting in sudden power loss and limited to 35 mph without warning. Serious concern at intersections and on major roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610696August 25, 2024
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Middle of May 2024 car begins to feel like it's shifting when accelerating and stopping. Nothing found by Hyundai Service Dept. Lakeland. On apx. [XXX] while driving stepped on gas pedal and felt no power. Kept pumping the pedal & car started jerking. Managed to get to light and get in left lane to turn into plaza honking horn. Car slid to a stop at entrance. On apx. [XXX] my husband was driving home and same thing happened. Managed to slide car into our driveway. Both times the car had to be towed to dealership. Two fuel injectors have been changed and when I asked them to change other two they said warranty would not allow. Worst case scenario is if this happens on the interstate traveling at 75 miles per hour. Not only could we be killed but others. Both times there was no warning lights or any other warning. The car just started jerking and lost power. It can very well cause a car to rear end us and a multiple car chain reaction hurting or worse killing others. I am filled with anxiety every time I take the car out for errands. I also saw a similar incident reported in the Better Business Bureau here in Tampa by another person. I reported my incident to Hyundai Corporation by phone and email and asked the rep to reported it to her superiors to see if they could just please let the dealership replace my other two fuel injectors & I was told they could do nothing. The dealership has told me several times the injectors must fail before they can replace. Apparently, the cost of the injectors is more than someone's life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609251August 18, 2024
ENGINE, POWER TRAIN
My vehicle has been having repeated issues within 2.5 years of my purchase. Initially it was the transmission and Hyundai service center with poor customer service kept the car for almost 20-25 days before replacing the vehicle. Now, I have picked up the vehicle for less than a week and I get another Powertrain DTC code P030100 and check engine light on. Hyundai service centers are worst in the country, very poor customer service. I have to take my caribou 100 miles away to a different service center because the in town service center wouldn’t even look at the car and says has no appointment. I have to drive the car for about 100 miles with engine light on which poses a major risk to the car and myself to even ben able to get the car service done under warranty. The company advertises best warranty in the industry but makes it hard to fix the vehicle under warranty. Please stay away from buying an Hyundai in future. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608222August 13, 2024
POWER TRAIN
My vehicle transmission failed on July 9,2024. There was no warning. The dashboard lite up with a DTC warning and the car would not accelerate properly. I found there was a Recall for the vehicle but it was never sent to me. I was fortunate to be close to home and not on a highway or in a busy intersection at the time. Had I been there could have been a serious accident. My vehicle needed a new transmission which I did receive. The vehicle was only 2 years old with under 20,000 miles on it. The dealer was unable to provide a courteous car so I had to borrow a car from a friend for the week it took to fix the vehicle. Also when I purchased the vehicle on Sept. 16,2022, I was told by the dealership that I would receive courtesy oil changes for three years. The first two were free now they are telling me it was a mistake and they are not. I was forced to pay $94.00 for the oil change to get my car back from the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607927August 12, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
When you go from drive to park it doesn't go into park. If you try to go to park to reverse it won't go into reverse. Has happened 3 times. Have take it in to dealership and found nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607286August 8, 2024
ENGINE
The contact owns a 2022 Hyundai Santa Fe. The contact stated that on two occasions while driving at approximately 25 MPH, the vehicle lost motive power. On the second occasion, the vehicle was steered to the side of the road and restarted. The vehicle was taken to a dealer where the failure was not able to be replicated. The manufacturer was notified of the failure. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605470July 30, 2024
ENGINE
The vehicle shuts off completely when stopped at a stop sign, traffic light, or parking space. This has occurred multiple times. Hyundai can not find the problem after multiple times in the shop. The last time it occurred I was in the middle of a busy intersection and was almost broadsided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605260July 29, 2024
FORWARD COLLISION AVOIDANCE
The contact owned a 2022 Hyundai Santa Fe Hybrid. The contact stated while coming out of a parking space and driving approximately 5 MPH, he got distracted and crashed into a parking lot light pole. The contact stated that the Forward Collision Avoidance sensors failed to operate as intended. The vehicle was towed and was deemed totaled. No injuries were reported. The contact also stated that the vehicle started leaking from the radiator after the impact. The manufacturer was made aware of the failure; however, no further assistance was provided. The failure mileage was approximately 50,100.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11605078July 29, 2024
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
The car completely shut off in the middle of driving and I was unable to put the car into park or use the emergency brake and hazard lights because all of the controls are electronic. The lack of mechanical safety features is a danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604387July 24, 2024
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I was driving on the freeway when suddenly I heard a clunking sound. Suddenly I was unable to accelerate at all. My speed was 60 mph and I had the gas pedal pressed all the way to the floor. Nothing happened and my speed would not go over 60. Then a message began flashing on my dashboard. I cannot remember the exact verbiage, but something along the lines of Hybrid System Failure. My car began losing speed and I was unable to accelerate to make it go faster at all. I lost complete control of the speed control. I was in the middle lane of a 5 lane freeway and struggling to get over since I was unable to accelerate at all. It was an extremely dangerous situation as I could no longer control the speed of my vehicle on a freeway. Finally, I was able to exit to an off ramp. My car continued to lose acceleration and finally came to a complete stop on a side street. My car was then towed to the dealer and they are unsure what the issue is. On doing some internet research, I have found a lot of postings of people having this same exact issue with the Hyndai Santa Fe Hybrid 2022 and I think it's a dangerous defect in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604096July 23, 2024
ENGINE, UNKNOWN OR OTHER
On November 28 2023, I was pulling onto a small highway when an alarm went off, car stopped (engine off) as other cars were coming towards me. The message displayed was "autostop is off. Shift to P or N and start engine manually". Because the alarm was so loud and I was concerned, I snapped a picture which will be attached. I immediately pushed start button and was able to get out of the way. I had not turned the Idle Start Stop (ISS) button to off - so supposedly it was on. (You have to push this button to turn ISS off. This happened twice until I was able to get to service department. After much time (and using a loaner car) Hyundai agreed to provide a new battery because of its health. This happened again. I took the car back and the manager showed me a technical service bulletin - regarding my car - "Rough Shift and Hesitation Improved Logic". This didn't sound like Idle Start Stop bulletin but I was assured it was (attached). Though the stall has not occurred since, the ISS icon at times just isn't there. My dealer is communicating with Hyundai to try to keep my car again and provide a loaner. I am reporting this because many others on Hyundai Forums are describing the same incidents. Yet I haven't seen anyone mention the Technical Service Bulletin, even though many have taken this problem to their dealer. To me this needs to be considered for a recall. I had a daughter and grand daughter in my car and had no idea what to do with cars approaching. Fortunately, just pushing start worked. I have read the manual and know what is required for ISS to work. All requirements were net. It is possible the TSB has fixed stall issue so I am mainly reporting for other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600490July 9, 2024
POWER TRAIN
Car odometer 5,952 miles Year 2022 Car started driving slowly and would not accelerate. After stopping at a traffic light it started to move sluggishly before loosing all power. Restarted the vehicle and moved to safety, check engine light was illuminated. I looked it up on the app and it provided a DTC code "P1C2D03" which was attached to previous recall regarding transmission issues loosing power. Upon review the recall did not include my vehicle but it has all the hallmarks of the previous recall. the problem my be a more wide spread then initially lead to believed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598725July 3, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Was driving on the highway while it was in cruise control and on several occasions when trying to accelerate the vehicle would jerk aggressively and struggle to accelerate. It did this about 3 times on my way to my destination. Took it in and they said they couldn’t find anything wrong with it nor could they replicate the issue. No work was on done on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598248July 2, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On Monday nite returning Tuesday Morning I was coming home from work and I noticed my engine light is on and car is not running properly. I had to drive slower than normal at 12:30 AM I can usually drive the expressway but I am glad I didn’t .I live in Detroit Mi My employer which is Amazon is located in Romulus Michigan so I took [XXX] to [XXX] that when I notice my automobile was not driving as usual so I pull over and I notice my check engine light was on so I restarted my car several and it still was on so I Prayed and drove slow all the way home Thank God I made safely my auto have 7100 miles on it I had one oil change the next one is due at 10,000 miles. So the next morning I was at dealership when it opened and met with the manager at Lafountain Hyundai on Telegraph in Dearborn Mi He tried to diagnose my car and showed but it didn’t work so he told me to take it to Lafountain Dealership in Livonia I arrived and they told me their were backed for three weeks And couldn’t get a appt and when I do I will have to leave like everyone else and I saw all those cars mine just sitting so I ask the reception and she had no answer after I explain so I tried Hyundai Corporate office no answer so I been read all the trouble shooting information but that wouldn’t help because is slipping so I came home and back on the internet and began reading other comment. I can’t leave my car I need to go to work how am going there buses do run out there and I don’t have any other Transportation so my car will just until someone helps me Thank you for excepting my complaint please help me I am losing money how can I pay for my car with no money. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596395June 25, 2024
POWER TRAIN
The car’s transmissions seems to give out intermittently while driving, where when you accelerate the car nothing happens and you seem stranded on the road at a set speed. The care DTC code check reveals the following error: "A possible condition with your Transmission Control System has been detected with your 2022 SANTA FE”. This code associated with this error is “P1C2D03”. This code seems to have been associated with previous transmission issues with KIA and Hyundai vehicles for which NHTSA has issued recalls. I believe this is a safety issue with hyundai vehicles placing more lives at risk. Thank you and hoping for a resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595346June 19, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Front radar system continues to not work without having damaged caused. Makes cruise control not work. Forward collision not work, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe