Hyundai Santa Fe Complaints (2021)

188 consumer complaints on file.

#11540432August 23, 2023
UNKNOWN OR OTHER
The panoramic sunroof which is made of tempered glass is a large piece above the back passenger. There is also a small piece above the windshield. The sunroof sits in between these two pieces (not made of tempered glass). I noticed a crackling sound driving my daughter to day care on Friday August 11. I couldn’t figure out what it was. The next day I was on the highway, my husband driving our car and my toddler in the back when there was a loud pop like a gunshot. We pulled over assessed the car and realized the panoramic roof was shattering. We drove it home and realized the front piece above the windshield was also shattering and there was no impact. I googled this and apparently it’s happening to a lot of people and the dealerships aren’t helping saying it’s not a manufacture defect when in fact it is. There was no impact that caused this. Anyone else would have lost control of the car and crashed hearing that loud pop or if the shade was open we could have had glass showering down on us. This is unacceptable if anyone would have mentioned this would happen I would have never bought this vehicle. I filed a claim and State Farm paid the claim to have it replaced but this car is only 2 years old and it should be under warranty and this is a definite defect. Please google panoramic roof shattering and see what comes up. I don’t think enough people have reported this although some people have commented that they have so I’m not sure if this is currently under investigation. If not please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540213August 22, 2023
ENGINE
I have been having problems with the vehicle. Apparently it has problems with the start-stop system ; the car turns off even while driving , sometimes it turns on and off by itself while driving . Took it to the dealer and unfortunately this continues to happen. It worries me because while driving on the expressway it turned off and then on by itself leaving me without control of the vehicle for a few seconds . Another incident was in a drive thru, it turned off completely ; i hit the breaks but everything got locked / hard making me hit the yellow pole of the drive thru . Very upset with this vehicle another issue is the Ac stopped working only with 26k Miles. Still waiting for the appointment it’s been 2 weeks and no one solves this issue. My lease is also over but i want to let everyone know this is not vehicle for you. I do not recommend.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538851August 16, 2023
POWER TRAIN
Once again on 7/18/2023 (P1C2D03) and 8/15/2023 (P1C2E92) DTC for TCU issues VERY DANGEROUS condition, fails to accelerate from stops at signs and traffic lights, then nearly stalls in traffic lane bogging down, and cuts out decelerating when accelerator pushed to floor, risking being rear-ended by following cars. By the time car is ready to take to dealer for analysis the fault has corrected and there is no active code for diagnosis – been repaired twice but continuing TCU codes. SEEMS to be same issue as Recall 236, don't believe the fix is effective
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536373August 3, 2023
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Hyundai filed Recall Campaign 236 for the vehicle entering an unsafe state. On July 10th I took in our 2021 Santa Fe Limited with just over 15,000 miles, which had been operating normally with the serious safety defect and received the Remediation for this recall filed under NHTSA Recall Campaign 236. I took possession back of the vehicle and within a few miles of driving had the exact issues the recall remediation was supposed to fix, occur. I lost the ability to safely control the vehicle followed by multiple warning lights displaying and then experienced full loss of power. I could not signal or use emergency blinkers while going at speed on I-405 between mile marker 5 and mile marker 6, this placed everyone around me on the highway at risk. I am deeply concerned that the Recall Remediation for Campaign 236 may not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534088July 24, 2023
VEHICLE SPEED CONTROL
The vehicle will accelerate unexpectedly without using the accelarator. Usually this occurs when releasing the brakes and on a slight incline.. To date no injuries or damage has occurred due to this. My dealer has not reproduced this defect as far as I know. This vehicle has nor been inspected by the daeler or insurance reps to my knowlwdge. There is no prior indication that an acceleration will occur-no lights or any warnings. This issues has occurred several time within the last year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533831July 22, 2023
POWER TRAIN
I have been taking my 21 Santa Fe hybrid limited into the dealership for a year and a half for the same code . Powertrain code P040B00, and to this day they can not repair this issue. I looked it up and a ton of us are having issues with this same code. It should be investigated, and customers should be warned. Hyundai needs to recall these vehicles or provide a solution. A year and a half is unacceptable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529228June 27, 2023
FUEL/PROPULSION SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving 80 mph down the highway my brand new vehicle shut off completely, the entire car lost power. In another instance I was going around a roundabout and my acceleration completely went out, my son was in the back seat and another car had to jump the curb to avoid crashing into us. I met a woman in the dealership who has been waiting over a year for her recalled tow hitch to be fixed. When it rains or snows the forward safety systems shut off and the alert repeats extremely distracting on your dash, like sounds, red flashing lights, over and over again. You have to constantly hit the ok button while driving to get it to go away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527291June 15, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic emergency braking has engaged 6 times while backing up and there has never been anything behind the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526188June 9, 2023
STRUCTURE, VISIBILITY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Hyundai Santa Fe. The contact stated that while self-inspecting the vehicle, the glass located above the windshield and sunroof showed cracks. Additionally, parts of the glass had detached. The vehicle was taken to the dealer, who informed the contact to contact the insurance provider. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525829June 7, 2023
POWER TRAIN
24 Jan 2023 I had this Santa Fe repaired at the dealership for Recall #236, oil pump transmission code DTC P1C2E92. They claimed the software update fixed the issue. On 27 May 2023 the same code was transmitted and the vehicle entered a safety mode preventing driving it. Hyundai towed the vehicle to a Dealership in Florida (Hampton Hyundai, Fort Walton Beach). They did the same corrective action - the transmission "relearned" the software. Hyundai USA claims it "could" be for a different issue. I sounds to me like their recall repair did not correct the issue. Having a vehicle shut down with 20 seconds to pull over every 4 months does not seem like an effective recall correction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525574June 6, 2023
TRAILER HITCHES, ELECTRICAL SYSTEM
The contact owns a 2021 Hyundai Santa Fe. The contact stated while the vehicle was stationary at a traffic light, the vehicle turned off and on intermittently. The contact stated no warning light was illuminated. The contact took the key out of the ignition to completely turn off the vehicle. The contact was able to restart the vehicle and drive to her destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 23V181000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact associated the failure with the recall. The local dealer was not contacted regarding the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been informed of the failure. The failure mileage was approximately 20,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523880May 25, 2023
STRUCTURE:BODY
The Brow Glass between the top of the windshield and the sun roof, alligator cracked following by a complete crack and breakage along the full width of the glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523703May 24, 2023
ELECTRICAL SYSTEM
Horn stopped working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523146May 22, 2023
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
My transmission keeps slipping. I was on freeway this time and it slipped out of gear but it was like I pushed all the way down on pedal the RPM went way up so I had to wait until it slipped back into gear to be able to continue on down the freeway. I backed up traffic for a minute because I can't put on gas until it goes back in gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521248May 9, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
From what I have been told there is no recall on this issue. Purchased a Hyundai Sante Fe Hybrid 2021 brand new in 2021. I live in La Quinta California summers are especially hot. Temps can be anywhere from 105 to 120 . Only had the car for 6months when in light came on saying Inverter needs coolant this has been a problem for the past 2yrs. Checked with Hyundai Service department my coolant is fine air conditioning works well. This not a safety issue but should be fixed and Hyundai is doing nothing about it. Many complaints have been ignored.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519145April 26, 2023
UNKNOWN OR OTHER
Front sunroof shattered on the interstate at 80 mph. There were no other vehicles near me and it was an unobstructed road (no bridges crossing the road) temperature was 40 degrees and sunny.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518995April 25, 2023
ENGINE, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
There were 2 instances where my vehicle stopped. Once I was driving 15mph and it said “Put car in Park”. The 2nd, I was driving 45mph and the vehicle said “Step on the Brake to start car”. I have also had 2 instances where my odometer just keeps going up and down. He 2nd instance, the car was making a ticking noise and hazard along with other lights were flashing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517859April 19, 2023
ENGINE
The contact owns a 2021 Hyundai Santa Fe. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled without warning. The vehicle was not able to restart and was towed to the dealer. The dealer stated that the engine needed to be replaced. The vehicle was repaired; however, the failure recurred two weeks later. The vehicle was towed back to the dealer where the failure was diagnosed as a computer mapping failure which was resolved by the replacement of an unknown part. The contact stated that the dealer informed her that they could not provide a detailed repair bill without contacting the manufacturer for permission to provide it to the owner. The manufacturer was notified, and a case was opened. The approximate failure mileage was 37,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516429April 10, 2023
ENGINE, UNKNOWN OR OTHER
Whenever the weather gets above 80 degrees outside my car put a notice to refill inverter coolant, when everything is filled max line. I’ve mentioned it twice to the Hyundai service and both times the employee told me not to worry about it and it is a sensor issue. That is unacceptable, I live in Las Vegas, Nevada where temperatures on average in summer are 90+. That’s a big risk an unnecessary danger to have my car engine over heat and stop in the middle of no where and potentially leave me stranded or worse cause an accident or fire. On top of that I have to see the message every day in the summer temperatures, without any way to remove the message. This will be the 2nd summer I’ve seen this message appear in my car, and I’m tired of the dealership & their car service staff telling me this is nothing to worry about… especially on car not even 4 years old!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516089April 8, 2023
UNKNOWN OR OTHER
After jacking up the car to do a tire swap from winter tires and wheels to the OEM tires and wheels on the front passenger side using the factory supplied scissors jack the vehicle rocked slightly, causing the jack to fall over and the vehicle to drop. I had already completed the tire and wheel swap on the driver side of the vehicle without incident. At this point the lug nuts were loose but had not yet been removed, so no damage to the vehicle occurred. This event happened in my garage that has a flat concrete floor with an epoxy coating. I was not touching the vehicle at the time. The vehicle was in park but the electronic parking brake was not manually set (not sure if that can be done). I believe the transmission (8 speed DCT) allows too much movement fore and aft before engaging the parking pawl that locks the front axles and prevents movement. Also, due to the height of the vehicle, the scissors jack must be extended near the very top of the maximum lifting height to raise the tires about 1/2" above the ground level, where the jack is naturally the least stable. I used wheel chocks on the opposite diagonal corner for the remaining wheels. The jack sustained a bent threaded shaft but otherwise appeared to be ok and the support arms did not seem to be bent. I will be replacing this jack with a sturdier unit soon and will not use this one again, however I will keep it in case in its needed for examination.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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