Hyundai Santa Fe Complaints (2021)

188 consumer complaints on file.

#11598688July 3, 2024
ENGINE
The contact owns a 2021 Hyundai Santa Fe. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly shifted to neutral(N). The contact pulled over to the side of the road and attempted to restart the vehicle; however, the vehicle failed to start with the check engine warning light illuminated. The vehicle was towed to a dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595160June 18, 2024
POWER TRAIN
I was driving on the freeway and the transmission suddenly went out, causing me to quickly lose speed. The car was on, my foot was on the gas, but I wasn't moving forward. I maneuvered to the side of the road as best I could, with a semi on my tail and almost rear-ending me. I put the car in park, then in reverse and again in drive, put my foot on the gas, and still no movement. I turned the car off, and back on, and it worked fine. I had the car towed to the dealership where they stated they could not recreate the incident, and that no codes had been alerted. At my request, they also checked to make sure the system that records codes was working and I was told it was fine. The dealership couldn't help me. I am fearful of driving this vehicle, especially on the freeway as this could happen again at any time, putting myself and others in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592099June 3, 2024
UNKNOWN OR OTHER
The fuel door release button on my SUV has stopped working. It is a press and spring opening fuel door. While trying to get gas, it would not open, prohibiting me from putting gas in my car. (May 18, 2024) I went to the dealer on a Saturday in an emergency instance and while in the lane, because the shop had no openings, the technician had to remove the inside trunk panel and other trunk parts to separate the fuel door compartment from the car to get the fuel door open. He put tape over the door engaging mechanism, so it would not engage and become stuck closed again. There is no inside car release button for my model. Also, there was no indication in the health stats in the My Hyundai mobile app. I scheduled a service appt for the following Friday and received the notice that the part (fuel door release button) was on backorder with no ETA. (May 24, 2024). While speaking with the Service Agent, she mentioned that another 2 customers had this fuel door problem. (no details). This poses a problem for me because I have been driving with my fuel door open. Someone could tamper with my very expense SUV by breaking my fuel door completely off, chiffon my gas out, or putting something in my gas tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590478May 23, 2024
POWER TRAIN, ENGINE
When I press the pedal to acelérate it has no power to move on drive or reverse and other problem power off when I drive on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588898May 15, 2024
UNKNOWN OR OTHER
Vehicle horn continues to stop working. Problem occurred within a month of purchase. I have had it repaired 3 times, and each time it has been repaired it works for only a few days and then stops working. I am tired of paying to have it fixed, only to work a few days. It has been a safety concern as I have not been able to alert pedestrians, other vehicles, or animals to my presence. Having a working horn is a required safety feature for my employment and driving on company property.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580394April 1, 2024
UNKNOWN OR OTHER
On two different occasions the car is rolled away from me and while I was out of the car and walking away from the vehicle. The first time it rolled backwards across the parking lot and into a flagpole and the second time it was a McDonald's parking lot and I was able to jump back in the car in time but it started to roll forward as I was bending down to get my debit card off the ground.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11579428March 26, 2024
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
My sante fe has shifted out of park and rolled away from me on 2 occasions. The first time I was about 30 feet away when my son and husband started screaming for me. The car we rolling across the parking lot. I tried to jump in and hit the brake but was unsuccessful and we slammed into a flag pole. The dealer ran a code reader on it and there was no codes so they denied responsibility. Basically called me a liar [XXX] it happened again In McDonald's drive thru The window lady witnessed it. I got out to.get my debit card and as I was leaning down the car rolled out of park snd started coasting away from me. I again, contacted my Hyundai who assigned another case manager. This case manager promised to reimburse me for a rental I paid for the first time the car rolled away from me. The case worker had told me she set up an appointment at another local dealer and they would have a rental waiting on me the next morning I asked her to call amd confirm the appt and rental and to call me back Never heard from her again After numerous calls and emails I recieved an email stating she could no longer assist me since I had obtained legal counsel. Complete lie I never informed them that I had retained counsel. I merely asked if I needed one. . This was their way of brushing me off for the 2nd time Myhyundai has record of me calling trying to gather a resolution at least 30 xs. I have contacted the attorney general's office who reached out to my dealer and my dealer told them they followed protocol and found no issue that would be a warranty issue Of course they aren't wanting to admit that this is issue because this one case could cost millions in recalls. Now there are more and more people that have had the same experience and I fear there will be death before this is addressed. Please help !! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578359March 19, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Automatic Emergency Braking system activated without there being any vehicle in front.This was on a highway at 60 mph. It lightly braked for a couple of seconds with the warning light flashing and beeping as well.There was no prior indication prior. I will be taking vehicle to dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577319March 14, 2024
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
The contact owns a 2021 Hyundai Santa Fe. The contact stated while driving at various speeds with an occupant in the passenger’s side front seat, the air bag light off message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. After driving the vehicle, the air bag off light message was displayed. The vehicle was taken back to the local dealer, where it was diagnosed that an unknown module needed to be replaced. The vehicle was repaired, but the failure recurred. The dealer informed the contact to remove the cushion. The vehicle was taken to another local dealer, Coconut Creek Hyundai. Coconut Creek Hyundai Service informed the contact that the system failed to recognize the occupant due to a cushion in the seat. The dealer informed the contact to replace the cushion with another cushion. The manufacturer was contacted, and opened a case, but no assistance was provided. The failure mileage was approximately 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576264March 8, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
While driving and must stop due to traffic light, stop sign or intersection and the auto start is on as soon I lift the foot foot from the brake pedal to continue driving the vehicle stumble and it completely stop the engine while the vehicle transmission is still in drive. In order to start again I have to switch transmission to park and turn key ignition switch to start vehicle, it start again and I can continue. While driving and must stop due to traffic light, stop sign or intersection and the auto start is on as soon as I lift the foot from the brake pedal to continue driving the vehicle stumble and it completely stop the engine while the vehicle transmission is still in drive. When I take the vehicle to the dealership the Service writer writes on the computer but they do not allow me to see a copy of what I am reporting. I like my vehicle, I just want it to be fixed and me and my two daughters be safe when needed after a mandatory stop due to traffic signs, intersection driving through or any other emergency stop and go due tragic and or road condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573313February 22, 2024
BACK OVER PREVENTION, ENGINE, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2021 Hyundai Santa Fe. The contact stated that while stopped at a traffic signal, the vehicle hesitated while depressing the accelerator pedal. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent. Additionally, the contact stated that while the vehicle was in reverse(R) the back over protection camera screen was black. The contact stated that after turning off the vehicle, the reverse image screen operated as needed. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571962February 14, 2024
SEAT BELTS
The driver side seat belt crosses at my neck. I have adjusted it as much as it will adjust and it still cuts into my neck. I am very concerned that if I am in an accident it will choke me or even decapitate me. In addition it is very uncomfortable but I am mostly concerned about the safety issue. I have not brought the issue to the dealer and I am unaware of any actual instances of injury happening. I assume you have access to that information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564397January 9, 2024
ENGINE, POWER TRAIN
The contact owns a 2021 Hyundai Santa Fe Hybrid. The contact stated that while driving at various speeds, the vehicle lost motive power. The contact was able to restart the vehicle; however, the vehicle failed to exceed 40 MPH. The contact stated that the failure reoccurred several times while driving. The contact stated that on several occasions, the vehicle lost motive power. A message indicating that there was no power was displayed, and the check engine warning light was illuminated. Additionally, a red Hybrid warning light with a stop safely message was displayed. The contact stated that the Hyundai App displayed the Power Train and Chassis indicated the contact needed to schedule a service. The vehicle was towed to the dealer, where it was diagnosed and determined the vehicle had either bad fuel or the vehicle was refueled while the engine was running. Additionally, the gas cap was left open. The contact stated that the failure persisted, and the vehicle was taken to the dealer several times. The dealer replaced the rocker cover gasket and oil gasket to resolve a leak. The vehicle was at the local dealer awaiting Field Technical Engineer inspection. The vehicle was not included in NHTSA Campaign Number 22V746000 (Power Train). The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563515January 4, 2024
ENGINE
The contact owns a 2021 Hyundai Santa Fe. The contact stated that while driving at various speeds, the vehicle suddenly lost motive power and stalled. The contact was able restart the vehicle; however, the vehicle failed to exceed 30 MPH. The contact stated that the failure reoccurred several times while driving. The contact stated that on several occasions, the vehicle failed to restart, and the vehicle was towed. A message indicating that there was no power was displayed, and the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the intake valve had failed. Additionally, an unknown recall repair was performed on the vehicle. The contact stated that the failure persisted, and the vehicle was taken to the dealer several times. The dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562514December 29, 2023
POWER TRAIN
The contact owned a 2021 Hyundai Santa Fe. The contact stated received notification of Hyundai Recall Campaign Number: 236, and the vehicle was taken to the dealer, where the 8-speed dual clutch transmissions (DCT) TCU software update was performed. The contact stated while driving 70 MPH, the vehicle shut off temporarily and almost came to a complete stop. There was no warning light illuminated. The contact was stated that he continued driving the vehicle. The dealer was notified of the failure and scheduled an appointment for a diagnostic test; however, the contact decided to trade the vehicle due to safety concerns. The vehicle was traded for another vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561876December 26, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
This vehicle has to replace car horn 3 time unsafe to drive this vehicle have opened repair . Unable to get load . have to Walt for service day .this vehicle have only 14000 mile I am disable person.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548276October 4, 2023
POWER TRAIN
Transmission goes out of gear while driving. It was taken to Hyundai for inspection 5 times. Goes out of gear when driving. Making a turn at a light, the car stopped in the intersection, I could have been hit by another car. Car was taken in for a transmission recall on 02/07/2023, ever since they reset the transmission, the car goes out of gear again. It didn’t happen before recall and computer reset. The car has been back to the Hyundai dealer on at least 5 times and has been there for a full week now. They still have the car. The dealership said they can’t reproduce the problem. No warning lights when taken for recall, however, transmission warning light came on the last 2 times taken to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547340September 29, 2023
POWER TRAIN
The contact owns 2021 Hyundai Santa Fe. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. Upon investigation, the contact discovered NHTSA Campaign Number: 22V746000 (Power Train) and linked the recall to the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the recall or warranty. A case was filed, and the contact was referred to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546124September 23, 2023
ENGINE, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
April 2022 My 2020 one, Honda Santa Fe started rolling backwards in rolling to a flagpole as I was walking away from the car. I tried to to catch up with the car. It had my family inside screaming. But I was unable to stop it from slimming into the fireplace. I let Hyundaiusa know. They recommended that I take the car to the dealer. They promised to reimburse me for rental car after the diagnostic came back. they found nothing wrong with the car and never paid for the reimbursement Now September 2023. Same thing just happened again. I was in McDonald's drive through and I drop my debit card so I got out to get my debit card. I got out of the car and had to close the door and as I bend down at sensed the car start starting to pull away. The car once again started running away for me. I was outside the vehicle, but I was able to jump in the car and apply the brake before it slammed into McDonald's. I have made a police report. And I have a witness from McDonald's That saw the incident. I had already reached out to the attorney General's office About the first time the car rolled away from me in April 2022. They claim that my Hyundai found nothing wrong with the diagnostics. There was no argument I can make except for Being called a liar. The mechanic did a little demonstration showing us how the safety mechanism in the Santa Fe makes it impossible for the car to roll out of park if the doors open or. How it's impossible. Even if the door is open, it shifts back to park. If you hit the drive button with the doors open It automatically shifts to park. .. So there's supposed to be "no way. The car can shift out of park into drive or neutral." It rolled away in 2022 April, and it did it again September 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544648September 14, 2023
ENGINE, FUEL/PROPULSION SYSTEM
During low speeds the car stalls out which could cause a safety issue for my family
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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