Hyundai Santa Fe Complaints (2017)

972 consumer complaints on file.

#11455552March 7, 2022
ENGINE, POWER TRAIN
I purchased a 2017 Hyundai Santa Fe June 2021 Upon completion of my oil change 12/1 I was told there was a oil leak and the oil wasn't going to stay in, I drove home under 20mph because my engine wouldn't allow me to go any faster. The next day it was towed to a Hyundai dealership close to home, Hyundai denied the first claim because they said it was the oil change companies fault. I then called the warranty company and the adjuster came out examined the car he found out that wasn't the case, it was internal damage cause by the manufacturer. Botls came loose that cracked something and metal chips got into my engine. My extended warranty denied covering it because it wasn't basic engine failure it was cause by the production of the vehicle and the faulty bolts that internally damage itself. I resubmitted the claim to Hyundai for repairs since we know now it wasnt outside negligence and the extended warranty company wasn't going to cover it. The advisor told me the second claim was denied as well , after speaking to the consumer affairs department myself they still denied having any part and the faulty engine. I'm in a Facebook community group and these people are going through this daily with Hyundai they are putting bad engines in cars once the original owner finds out they're trading them in and the second owner buys them in the car fails we aren't covered under the powertrain warranty because it only applies to the first owner. Hyundai is ripping people off and stealing our hard worked for money and getting away with it! They're picking and choosing who the engine failure class action lawsuit applies to even though we all have bad failed engines! I have been stuck making payments on a car for 3 months that I cannot drive and I owe $18,000 on a totaled car and they care nothing about goodwill and helping their customers who have spent thousands on their cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455205March 4, 2022
ELECTRICAL SYSTEM, ENGINE, LANE DEPARTURE: BLIND SPOT DETECTION
Engine failed within 3 years of having the car so did transmission. Always having other issues with this vehicle. Recently the alternator now the blind spot warning system. This vehicle was purchased new and has had so many problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454457February 28, 2022
ENGINE
On 1/29/22 I was driving on the parkway going 60 mph when my vehicle began to fail. I could not accelerate and I had to put my car in neutral to get to the side of the busy parkway. My vehicle turned off and would not turn back on. My vehicle was towed to A Hyundai dealership where ultimately I was told I needed a new engine for almost $6000. Hyundai stated they won’t pay for it due to a recall that was never taken care of in the beginning of 2019. I bought my vehicle in November 2019 from a Chevrolet dealership where nothing about a recall was ever disclosed. I can’t seem to find anything about a 2019 recall but I do see there was on listed on 2/2/22. I’m at loss for what to do. I can’t afford to pay for this and I still owe 13,000 on it. The red battery signal lit up on the dashboard when the engine started to fail. That was the only warning signal. Yes available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453373February 22, 2022
ENGINE
I was on the highway going about 65mph when all of the lights on my dashboard came on, including the engine light. I received a warning on the screen to get service immediately. My car started slowing down and I was able to pull over before my engine completely seized up. I was lucky that the highway was not crowded and that I was able to get over before it stopped in the middle of the highway!! I do not know why it failed! I had regular maintenance, oil changes, etc. None of the lights came on before this happened. I had no warning. I have been told by the dealership that I need a new engine. It only had 76K miles on it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453504February 22, 2022
ENGINE
I was driving my Santa Fe in February 17, 2022 and while driving it completely shut down and wouldn’t start again. It has to be towed and Hyundai is not helping with anything. It only has 64k or 68k miles on it. No lights came on until it shut down while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453072February 20, 2022
ENGINE
Our Santa Fe is losing oil rapidly. This started around 73,000 miles. They have done an oil consumption test and then a combustion chamber cleaning, neither worked. It showed that our vehicle is consuming 1 quart of oil every 647 miles. This will cause the engine to dry out and eventuay fail. They told us we need an engine replacement, but Hyundai will not cover it. They told our local dealer to reach out to our extended warranty. They may not cover it. They need more tests run, but at our expense. After researching online, I found out this is a known problem with these engines. Others have complained and they even state that this problem occurs at about 74,500 miles. I cannot believe that Hyundai is not being he'd responsible for these repairs. This is a potential hazard, especially if someone doesn't realize they are losing oil. Most people don't regularly check their oil between changes, this is a huge hazard. We do check ours and found the problem. Hyundai is installing faulty engines and they should have to repair them, not the consumer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452404February 17, 2022
UNKNOWN OR OTHER
My paint is peeling off in sheets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452512February 17, 2022
UNKNOWN OR OTHER
Vehicle caught fire while driving on highway. The vehicle started to decelerate & would not go over 70 MPH. Driver pulled off at the next exit and turned the car off. She waited about 5 minutes and turned the vehicle back on, Vehicle was now normal, but still would not go over 70 MPH. There were no warning light or anything. Operating the vehicle 70 MPH for about 20 mins and then heard a clicking & banging. Vehicle started to losing speed. Driver turned on the flashers and the vehicle went to just under 45 MPH. Driver decided to merge to the upcoming rest stop. Vehicle then stopped just before the exit and driver got out of the vehicle she felt the hood. The hood was not hot, but saw smoke. Driver then grabbed the latch to open the hood & flames burst out from side to side. Driver put the hood down ran to removed her belongings out. A passerby called the police and vehicle was engulfed with flames.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11451890February 14, 2022
ENGINE
On Saturday January 29, 2022 while getting off the 91 freeway in Corona, CA ; we heard a knocking noise coming from the engine; the oil light flashed once and went away. we arrived at our destination which was about 3-5 minutes from exit. We noticed the knocking got louder as we pressed the gas. We checked everything , we decided to check the Oil compartment due to the one flash we saw getting off the freeway, noticed the car had no oil. The vehicle NEVER notified us before this day on oil issues. According to our last oil change in September 10, 2021 we still had about 200 miles left for our next oil change. We took the vehicle to a Hyundai dealership, the car has been there since January 31, 2022. They said we need a new engine and they would file a claim with Hyundai, I've submitted my oil changes from Jiffy Lube; I have not received any information since. This is definitely a safety issue to myself, my daughters, other drivers if the engine had exploded /caught on fire due to the malfunctioning of the vehicle. I've always heard if a car ever needs oil, or it has an issue, it'll notify you. This car did not notify me, 0 messages, nothing lit up other than that flash on that day January 29, 2022, but it was obviously way too late. I had 0 oil. and now my engine is messed up. My car only has 78,620 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451645February 12, 2022
ENGINE
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451667February 12, 2022
AIR BAGS
There is a defective passenger presence detecting bladder on front passenger seat. My safety and the safety of my family are put at risk because if this sensor is not working, the car won't be able to detect if has someone on the passenger seat or not, causing a malfunction on the air bag system and the airbag won't be triggered in case of an accident. The problem was confirmed by Hyundai dealership by performed diagnostics according to the Hyundai service procedure. The airbag light show up on the dashboard at first blinking sometimes and finally stays on all the time. This happened in July/2021 and since then I've been trying a solution from Hyundai but the dealership and the manufacturer simply doesn't care about saying that they can do anything about since the car was not long cover by warranty and charging me in U$2.000 to fix it. Which I didn't agree and didn't pay. This causing me a lot stress because my car was rejected by state inspection and until today (Feb/2022) I have a useless car that I can't drive because I don't have the sticker from the state inspection. Besides that I can't feel safe driving and let my wife driving this car with this problem. In fact I heard from a mechanic from another Hyundai dealership that this is a common issue on this Hyundai model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451685February 12, 2022
ENGINE
We were traveling 75mph on I-94 when the car completely stopped- the electrical was still on, but the engine seized. This was on Dec 30,2021. We had it towed to our mechanic- it was found that “the engine seized due to receiving no oil”. The dipstick was the first thing my husband checked on the side of the road. There was oil and there was never any leakage on the garage floor for 3 almost 2.5 years. No service or warning lights ever appeared at any time. We had to spend almost $7K to replace the engine. We’ve had it back 2 weeks and just left it again, dead at the mechanics. Electrical is good, battery is great (had it checked). I now see that we also need to park it outside so that our garage and house don’t catch on fire. I also read this “engine seizing” because of no oil has been reported by others. We’ve never received any recall notices from Hyundai.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451139February 9, 2022
FUEL/PROPULSION SYSTEM, ENGINE
When I pull into traffic the car has a big hesitation before it starts to go. Almost feels like it is going to stall. Hyundai dealers said it is not a problem. Looked on a Hyundai blog site and found alot of people have complained about the same problem. Thus has been a chronic problem for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450963February 8, 2022
ENGINE
Engine is burning oil. Up to 1/2 quart + every 1,000 miles. No leaks observed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451043February 8, 2022
UNKNOWN OR OTHER
my car feels like it is going to stall when i am sitting at a stop light. the tack drops like the motor is dying out and then picks back up. it has been doing this for awhile. i have an appointment with my local dealer 2/17/22 to take my car in
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451076February 8, 2022
UNKNOWN OR OTHER
I bought the bait vehicle 8 months ago from my dealership. My car started driving rough. While it was in phase 2 of having a oil consumption test. My car has been using more oil than necessary. I took it to the dealership service department they said that the fuel injectors were bad and now it needs a new motor. They had to replace the fuel exhaust valves Austin valves but did not solve solve the issue of the car running rough running rough when it was running it would stall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450673February 6, 2022
ENGINE
Car suddenly starting knocking loud and check engine light began to blink, Got out checked the engine has a loud knock. Car went into limp mode and throwing code P1326. There were no issues prior to this, the car will be going up to get checked but the dealer is far away and my insurance paid to tow it home and this will be out of pocket over 200 dollars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449379January 29, 2022
ENGINE, POWER TRAIN
2017 Santa Fe Ultimate with 70,000 miles experienced known oil consumption problem which we monitored and topped off regularly. While driving at approx. 35 MPH, car went into limp mode. Towed (flat bed) to local garage where they confirmed metal shavings in the oil and suggested repairs based on computer diagnostic. Replaced timing chain and some other engine parts. Car driven approx. 100 miles after repairs when engine completely seized (again at low speed in neighborhood). Towed to local dealership for diagnostic on Oct 26, 2021. Dealer confirm engine was seized and needed to be replaced. They also indicated possible AWD differential damage but not able to confirm as car is not currently drivable. 10yr/100,000 powertrain warranty not honored as we were not the original owners. Hyundai offered to cover 65% of engine cost (good will offer), but we are required to pay at least $8,100 of the engine repairs (dealer verbal quote) plus any cost related to differential repairs needed. Est 3 months to complete engine replacement and stated zero warranty on the replacement engine. As of Jan 29, 2022 still no update from dealership as to when car will be available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449281January 28, 2022
ENGINE
I was driving on the highway and my car started losing power, I navigated off the exit ramp and the car shut off and would not turn back on. There was no warning whatsoever. No lights, no smoke, no noises, etc. Our engine has to be replaced at 77,000 miles. The dealership is putting the cost on us for replacement. I have seen reports that Hyundai engines are notorious for failure. I read an article that said many recalls involved manufacturing defects that stopped oil from flowing through the engine block. This needs to be investigated. This is absolutley ridiculous. I had my 2 kids in the car and this was very scary and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449080January 27, 2022
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Car has repeatedly lost power or hesitated when making turns. Now it lost power and decelerated over 10 mph abruptly while driving on I-65. After deceleration the car would not accelerate to in a normal fashion. Took minutes to get up to speed. Upon a test drive at the dealership, Terry Lee Hyundai, I was told nothing was wrong with the car. I refused to believe that after my highway driving incident and made them test it again. It produced a dTC code of P0088. After having my car for four days they tried to return it to me again saying nothing was wrong with it. I was dumbfounded. How can I have a drastic highway incident and DTC codes emailed to me via bluelink and nothing be wrong. I feel this car is unsafe for highway driving. May cause a wreck due to the losing power while turning issue and now this highway driving issue. The car drove normal under 60 mph. The turning issue happens when the car makes quick 90 degree turns. Also the engine was replaced due to electrical interference issues at 96000 miles. Car has always had loss of power issues followed by the lack of the ability to accelerate properly. Please help!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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