Hyundai Santa Fe Complaints (2017)

972 consumer complaints on file.

#11460622April 13, 2022
ENGINE
The engine is consuming oil. After 500 miles since my last oil change the oil DOES NOT show up on the oil stick. The engine warning light came on and Oil leak from engine, I have taken the vehicle to the dealership and they thought it was an oil cap plug not put in correctly. But oil leak still happen and the engine warning light keeps turn on. Every day i have to check oil level to make sure it not go below the minimum and I keep on adding oil. The dealership can't give me answers as to the problem. I have had the vehicle for a year with no issues until 2 months ago when this started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460677April 13, 2022
ENGINE
The contact owns a 2017 Hyundai Santa Fe. The vehicle had previously been serviced under Manufacturer Service Campaign Number: 961 (Auxiliary Canister Kit Installation) however, the failure occurred after the repair. The contact stated that while her son was driving 65 MPH, the vehicle lost motive power. The vehicle was towed to the dealer where it was diagnosed that built-up oil caused the engine to fail. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired and was towed back to the contact's residence. Prior to the failure, the vehicle stalled and inadvertently accelerated or decelerated while driving. The vehicle was previously taken to the dealer, but the dealer could not duplicate the failure. The manufacturer was made aware of the failure. The failure mileage was 96,255.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460490April 12, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460560April 12, 2022
SERVICE BRAKES
The contact owned a 2017 Hyundai Santa Fe. The contact stated that while driving approximately 35 mph, the traffic stopped and the brake pedal was applied but the vehicle failed to stop. As a result, the contact crashed into an unknown vehicle. There were no warning lights illuminated. The air bags deployed. A police report was filed. There was no reported fire or injuries. The vehicle was towed to an independent lot. The vehicle was deemed a total loss by the insurance company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 33, 000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11460464April 11, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES
I went to a drive through car wash. Put my car in neutral and it drives your car through the wash. Once it was done I changed to drive and tapped lightly to get out. I was going to have the car wash attendant wipe down my car. As I approached him my brakes wouldn’t work and the car continued to accelerate despite not pressing down on the gas pedal. None of my electrical lights were working. It took me onto a busy street in Chicago and kept accelerating at full speed. I was trying to brake, put it into neutral or drive, use emergency brake system and nothing was working. I was swerving to avoid hitting other cars or pedestrians. I erratically drove about 1.5 blocks until I hit another SUV. All my airbags deployed. My full trauma work up was negative at the hospital. I am not sure if anyone sustained major injuries in the other car. I filed an insurance claim and my car was deemed a total loss. Insurance company thinks there was definitely an electrical shortage but did not further investigate. They said it would take more money to investigate the cause rather than paying a lump sum for car. I filed a claim case with Hyundai 2 days after the accident. The initial representative said a case manager would call within 5-7 business days and would like the car preserved in case of investigation. I have called over 5 times and have never received a call back nor an initial call from the case manager assigned. There was no active recalls out at the time and the car was serviced a month prior at a Hyundai dealership. Since the accident occurred we received a new recall that the anti-lock brake system could malfunction and cause an electrical short. But according to recall notice there is still no remedy available.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11459895April 6, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459668April 5, 2022
ENGINE
My car was experiencing excessive engine motor oil consumption that progressively became extreme. Based on internet information, others owners were having similar oil consumption issues. The cars check engine light came on and the engine became very erratic around a sharp curve in Vermont. Struggled to get the car to the side of the road prior to the engine completely stalling. Unable to get the vehicle restarted. Luckily it was still daylight and that it failed in an area where I still had cell phone service. A local garage towed the car and and determined that there was no compression in one cylinder. They contacted Lia Hyundai in Albany NY and the service representative informed them that the engine would be covered but that the would have to inspect the car. Spent over $300 have the car towed to the Hyundai dealer. After inspection, we were informed that there was a burnt valve and that the valve assembly had to be rebuilt. They told us this repair would not be covered under the recent class action settlement which covers the small block assembly if the Knock Sensor Detection System Software was installed (Service Campaign 953). The software was installed previously. The total estimated cost for the valve assembly repairs are over $4,600. Based on the recent inflated costs of vehicles we decided to proceed with the repairs. Spent hours contacting Hyundai Corporate directly on several occasions to rectify the matter to no avail. We were told that they were going to contact the local dealer and get back to us. We never received a returned call. Lia Hyundai did provide us with a loaner vehicle and we are currently waiting for the repairs to be completed. We also asked them for an engine compression test once the repairs are complete and for the return of all damaged components. We will verify the compression results at an independent service center and also perform an oil consumption test. We have approximately 100,300 miles on the car prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459698April 5, 2022
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
The contact owns a 2017 Hyundai Santa Fe. The contact stated that since owning the vehicle, the vehicle intermittently failed to start-up as needed. The ABS warning light would be illuminated on the instrument panel. The contact also stated that the infotainment screen would intermittently go blank causing the backup camera to be inoperable. The vehicle was taken to the dealer on several occasions however, despite several repairs, the failure persisted. The contact then received notification of NHTSA Recall Number: 22V056000 (Service Brakes, Hydraulic) however, the dealer confirmed parts were not available. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 3,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459713April 5, 2022
SERVICE BRAKES
The contact owned a 2017 Hyundai Santa Fe. The contact stated that while at a stop light, smoke was present coming from under the hood. While attempting to pull over to park, the brakes suddenly failed and an explosion occurred within the engine compartment causing flames from under the hood of the vehicle. The contact exited the vehicle and called the fire department who came to the scene an extinguished the flames. During the incident no injuries were reported, the vehicle was destroyed and towed away and a police and fire report was taken at the scene. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The day after the incident the contact received a recall notice from the manufacturer for the NHTSA Campaign Number 22v056000 (Service Brakes, Hydraulic). The contact indicated that the vehicle had experienced the same failure listed in the recall which included a fire hazard. The failure mileage was 54,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11459723April 5, 2022
UNKNOWN OR OTHER
There was no incident. I was in a chat with an NHTSA agent regarding the fact that the manufacturer has not provided a resolution. Until recently, your site indicated a date of 4/5 to correct this problem. I rec'd my first notice from the manufacturer on 4/4. It merely advised that there was a recall. No fix was given. I came back to NHTSA's website to see if there was any update. There was none, except the 4/5 date was no longer given. I then started a chat. The agent on the chat said everything was left up to the manufacturer. This is listed as an "urgent" recall, yet the manufacturer has provided no intended resolution for over two months. I asked the agent how I could file a complaint. She gave me this web address. As i stated, there has been no incident, yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459272April 1, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458745March 28, 2022
ENGINE
When driving the vehicle the check engine, battery and oil light came on when about 30 feet from a green light. Started to turn into a parking lot about two seconds later and the car stalled. Had no power or steering. Was able to stop with the break, but if had been going faster on on the main road may have crashed, with no throttle or steering control. Was able to stop the car as soon as entered the parking lot. Put vehicle in park, but it started rolling back into traffic once took the foot of the brake. Had to wait in vehicle with the brake until tow truck arrived. The vehicle was towed to a dealership and and it was determined that engine had excessive bearing wear. I was told by the dealership Hyundai that based on miles that Hyundai was not going to assist with any financial support to fix the vehicle. I called Hyundai 1(800) 633-5151 and spoke with Lindsey (supervisor) who said that she would not look up recalls from the NHTSA and that my specific vin number was not identified in any current recall for that issue. I asked her to look up to see how many vehicles were affected with the safe issue year and engine size safety recall 17V578000 from the NHTSA. She said that if not in her computer linked to a specific vehicle she would not help and then hung up. We feel blessed could have been a lot worse at high speeds. The main issue is the Hyundai representative showed no concern for the safety issue once I informed them that there may be more vehicles with a similar issue to the current recall. It appears the issue is a lot larger than the initial number of vehicles recalled and will probably lead to severe injury or death if not looked into. I am hopeful they report this issue themselves, but know that they are probably more concerned about profits than consumer safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458377March 25, 2022
ENGINE
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving approximately 30 MPH, the vehicle lost motive power and stalled with an unknown warning light illuminated. The contact stated that there was smoke coming from the hood however, there was no evidence of a fire. The vehicle was towed to a local dealer to be diagnosed. The vehicle was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458190March 24, 2022
ENGINE
On January 11, 2021 I was on my way to work. I work for Kia. My car stalled out and my engine light began blinking perfusly. I made an illegal turn to get to my job where I was told to pull into service where it was diagnosed with a knock sensor code. It was towed to south Towne Hyundai of Newnan where it still is and has yet to be diagnosed. I have been getting lies saying I was next over 3 weeks. I have lost a job, exhausted all of my funds on rentals and my calls are being ignored. I filed a claim for reimbursement but at this time. I no longer want to deal with Hyundai. I would just like them to buy the vehicle back from my finance company as I completely am utterly disgusted by the policies, practice, and procedure that they refuse to honor. The case workers give false information but when you go read the website they have not adhered to anything they offer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457866March 22, 2022
ENGINE
The Oil has been burning black for years, the oil has been burning up in between scheduled oil changes, there has been a knocking sound for years, we have advised the Hyundai dealerships and they always said it was the fuel pump or gas cap or spark plugs, these were the only items they advised they fixed and the problem persisted. Independent repair shops advised it was either the seal of the piston rings or engine issue. Hyundai dealers refused to advise if it was an issue with the engine, they also refused to perform a compression test unless it was first authorized by Hyundai corp. The engine finally died and now the car will not run, an independent shop advised there was no compression on Cylinder 2. We opened a case 18967436 with Hyundai Motor Corp since Nov 11, 2021 and to date nothing has been done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457589March 21, 2022
ENGINE
Vehicle will abruptly begin to stall and/or shut off. Vehicle will begin to stutter and start to shut down. Engine light will turn on and remain on. Vehicle will shut off and not turn on again. Oil lamp will flash on and off as vehicle begins to stall. Levels were checked and all oil is at correct range. Problem has been on going for a month. Consumer have been experiencing most of the known recalls for this car but vin number comes back as no active recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457168March 17, 2022
ENGINE
Engine has bearing wear issue and connecting rod issue related to manufacturer fault. hyundai will not replace engine until it seizes. My wife was driving 65 mph on highway when it went into low-power mode because of knock sensor reducing speed to 20 mph. I had it towed to dealer and again they said although the engine has lifetime warranty Hyundai will not warranty the engine until it seizes. They changed the knock sensor, and a day later codes came up for catalytic converter damage. Catalytic converter is damaged because of excessive oil burning about a quart every 600 miles. i filled a claim with Hyundai but was told issues not related to having a bad engine. Now i fear the knock sensor putting the engine in low power mode while driving because of stated engine problem that they will not fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456969March 16, 2022
ENGINE
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving at 35 MPH, The vehicle stopped abruptly. The check engine warning light, the battery warning light and the low oil warning light illuminated. The contact was unable to restart the vehicle after several attempts. The contact stated while the towing company was jumpstarting the vehicle, they noticed smoke coming out of the engine compartment and the engine oil was leaking on the ground. The vehicle was towed to an independent mechanic who informed the contact that the engine was locked; however, the independent mechanic could not replicate the failure. The vehicle was towed to a another independent mechanic who advised as the previous one. The vehicle was towed to the dealer where it was diagnosed that the engine was locked due to the connecting rod bearing failure. The dealer associated the failure with an unknown recall. The dealer sent a claim with the diagnostic report to the manufacturer; however, the manufacturer declined to cover the repair of the vehicle as the manufacturer Service campaign 953 Knock Sensor Detection System (KSDS) software was not completed on the vehicle prior to the failure. The contact stated that she did not received a notification from the manufacturer regarding Service Campaign 953. The vehicle was not repaired. The failure mileage was approximately 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456751March 15, 2022
STEERING
While driving the steering wheel stutters and moves the vehicle all over the road. Does this at all speeds. Worse was on the interstate and I nearly ran off the road at 70 mph. Dealer says the vehicle needs a new steering column on March 3, 2022. Under 40,000 miles. This is not due to normal wear and tear or operator use. They claim this is not a warranty issue or recall. This vehicle is unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455729March 8, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Icalled my dealer where I purchase my Hyundai & I called Hyundai customer care as well. Both p;laces told me since they do not have a remedy to cure this default there is nothing they can do. They both advised me to park my car away from other vehicles & structures as a fire could be triggered in the engine that could damage the surrounding area. This is preposterous that they recommended me to continue to drive the car but not keep it next to anything. I am a young mother with an 8 month old baby & I am petrified to drive the car & they will not provide me with a substitute car or rental car until they can fix the issue, which they have no timeframe to complete. The recall number for Hyundai is 22V056. Hyundai has it as 218. Please let me know what I can do to expedite this issue & feel safe. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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