Hyundai Santa Fe Complaints (2017)

972 consumer complaints on file.

#11468677June 10, 2022
ENGINE
While on a road trip, the engine light came on. A further check at a Hyundai authorized mechanic showed the engine had suffered from high oil consumption and ran low on oil. There was no obvious oil leak. As a result, I must replace the engine and I am unsure if Hyundai will cover the cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468678June 10, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468470June 9, 2022
UNKNOWN OR OTHER, SERVICE BRAKES, ELECTRICAL SYSTEM
Just received another letter from Hyundai (First one in Feb./March this one in June) telling me about the same problem with the ABS System and how it might short out and cause an engine fire. STILL NO REMEDY! The letter said I'd receive a second notice ...I guess they meant a third notice! What's taking so long to find a fix??? I'm supposed to be confident taking this vehicle on a trip knowing it may short out and cause a fire at any time while driving or parked!?? This is not acceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468196June 8, 2022
ENGINE
My 2017 Hyundai Santa Fe with approximatelh 118,000 suffered a catastrophic engine failure. According to the dealer where the car was towed, CVVT on the camshaft caused further damage to the engine. Recommended solution is engine replacement. Dealer is quoting approximately $13,000 + taxes and fees for this replacement. I have opened a case with Hyundai and contacted my insurance company regarding possible recourse. The dealer has indicated the 10 year/100,000 mile Powertrain warranty will not cover the engine replacement as the care has 118,000 miles. There were no preliminary warning signs of engine failure. Just minutes before the car starting leaking a ton of oil, the Check Engine and Oil indicator lights went on. Car has been meticulauly maintained and serviced over the years. The car is currently at the dealer, and I have no replacement transportation provided for this vehicle. While there were no injuried, I can imagine that had I not been in a position to have the car towed, the engine failure may have resulted in dangerous driving conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468269June 8, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467949June 7, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. The contact has stated that the dealer addressed the recall issue and the vehicle works fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467736June 6, 2022
ENGINE
Losing about 1QT of oil every 1k miles. The local Hyundai dealer acknowledged the issue but has no remedy. Their suggestion is to add a QT of oil at every 3k and check the level every 1k mile. I do not feel safe driving this vehicle as the engine also makes loud noises
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467478June 4, 2022
ENGINE
I was driving the vehicle at highway speeds, when I attempted to pass a vehicle, the engine started making a knocking sound. I had the vehicle towed to the Hyundai dealership. When they did their initial inspection, there was no oil in the engine. The engine oil had been changed by a reputable dealer within 3,000 miles. The vehicle is well maintained and regularly maintained. No warning lights came on to indicate low oil or any other warning light to indicate any problems with the engine at all. Manufacturer has 10yr 100,000 mile warranty for first vehicle owner, but the warranty for second owner is 5 yr 60,000 mile. There are known issues with this engine and other Hyundai GDI engines. Dealership gave me a repair bill for a used engine replacement with labor of $12,650. Manufacturer says they are not responsible for the engine since it is out of warranty (although within original manufacturer warranty). The GDI engine is faulty and dangerous. A 5 year old vehicle burning 4 quarts of oil within 3,000 miles is not user error, thats manufacturer fault and they should be held accountable for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467356June 3, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466702May 31, 2022
ENGINE
Engine failure due to "rod failing". Car lost power and RPMs. Mileage was 119325. Car always serviced at dealership. Dealership recognized the issue and referred me to customer service. Case File #1959318 was files with Hyundai Customer Service. They rejected any assistance in replacing engine citing that it was more than 10% over 100,000 miles. Replaced used engine cost $10,146.04. Thomas Cumberland Invoice 6035219 (Mar 28, 2022)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465913May 24, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465477May 20, 2022
SERVICE BRAKES
The contact owned a 2017 Hyundai Santa Fe. The contact stated while coming off the highway ramp she saw smoke coming from the hood of the vehicle. A witness stated there was fire coming from the hood. There were no warning lights illuminated. The contact pulled over to the parking lot and the vehicle would not stop. The contact let the vehicle slow down until she hit a bump and safely jumped out of the vehicle. There were no injuries and there was no medical attention needed. The fire and police were there to file a report. The fire department extinguished the fire. The vehicle was deemed a total loss. The vehicle was towed to a city pound. The manufacturer was not notified of the failure. The NHTSA Campaign Number: 22V056000 ( Engine Compartment Fire) was referenced. The failure mileage was 124,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11463997May 10, 2022
ENGINE
While driving to work on the highway. My car begin to stall and hesitated. There were no warning lights no indication that anything was wrong with my car. I’ve been pretty good about keeping up with the maintenance on my car. I creep into work and ask one of my mechanics to look over my car because of what happened on the highway. The mechanic checked it out and found there was no oil in the car. It was not time for my scheduled oil change. He asked if any lights came on, if there was any way the oil could have leaked out. No lights came on and I park in my garage everyday, no oil leaks. I told him this isn’t the first time it happened. He put some oil in my car and I told him I was scheduled for an oil change later that week. He said ok. On my way home the engine to knock and again stall. I didn’t take the highway home. My car shut off on me just before I made it home. I decidedly to call the dealership the next day. I parked it in the garage. The next morning I was letting my dog out and there was a strong gas/engine smell in my breezeway. I opened the garage to check to see if something was visibly wrong with my car still no leakage. I brought my car to the dealership, explain what happened. While waiting I was checking on recalls and discovered this is a serious on going problems with the 2017 Santa Fe’s. The dealership quoted me at $12000 to replace the engine. I’m a single parent where am I gonna get $12000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463913May 9, 2022
ENGINE, UNKNOWN OR OTHER
Engine light came on took it to the dealer they told me that it had been looked at when they pulled the vehicle up to inspect the bottom the vehicle showed melted parts from the vehicle that are on sure what caused it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463722May 7, 2022
ENGINE
Engine started using excessive oil. Monitored and refilled as needed. On Sept 15, 2021, Engine completely seized while driving. Took over a month to get appointment at local Hyundai dealership. Towed to dealership and confirmed engine needed to be replaced and possible AWD system damage (can’t confirm until engine is replaced). At dealer since Oct 25, 2021 (now May 2022). Hyundai refused warranty coverage as we are second owners. Dealer advised delay to repairs due to numerous similar engine failures and lack of parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463209May 3, 2022
SERVICE BRAKES
The recall, listed by Hyundai as RECALL 218, repair or replacement of the ABS system, which was dated 2/2/22. I was not notified of the recall until approximately 4/5/22 by your agency (nearly 2 months after the initial recall by Hyundai). As of 5/3/22, 3 months after the initial generation of the recall and1 month after your agency notified me (recall 22V056) of the recall Hyundai still has not scheduled a date to repair or replace the ABS module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462262April 26, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461960April 24, 2022
ENGINE
Starting in September we have been documenting my engine burning, not leaking, oil at an alarming rate. I am currently losing 2-3 quarts of oil every 2 weeks. I have submitted a claim through Hyundai Corporate through the CDI engine recall program and they are denying my claim because "I'm out of warranty." The recall is supposed to extend the warranty for these issues but they are refusing to honor the terms of the recall. My car smells like burning oil and I've been told not to park inside my garage or near my home as the car is a fire hazard. I have attempted resolution by contacting the entire chain of command at Hyundai including Omar Rivera (Director of Quality and Service Engineering), Barry Ratzlaff (VP, Customer Satisfaction), and Jose Munoz (CEO and President).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461461April 20, 2022
UNKNOWN OR OTHER
There is no incident that happened, but I am very upset with Hyundai. I found out about a recall on the news back in February and all that was said was to not park your car in a garage because it might catch on fire. It took Hyundai until late March to tell me there was a recall on my car. My local dealership told me about the recall and to schedule a service appointment. I thought, great, there is a solution. Come to find out, there is not yet. I think it is disgraceful to have a car that could catch fire and all I am being told is that I shouldn't park it in the garage. However, the recall says that it could catch on fire while I am driving too, so should I not drive it? How long is this going to go on? I am extremely upset with Hyundai Corporation. This is a big safety risk. I am a single mom and this is my only form of transportation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460831April 15, 2022
ENGINE, STEERING
While traveling at approximately 60mph I decelerated to make a left turn through a busy intersection (evening rush hour traffic). While decelerating, I felt the car give a "shudder" at which point I looked to the dash to see the check engine light blinking, then the battery light illuminated. At this point, while passing through the intersection turning left, the engine shut off, as well as the power steering. The car coasted through the intersection and came to a stop barely out of the crossing lane. It would not restart and I was forced to push the car with my family inside to a safer position. Prior to this event there had been no drivability issues, no other times that warning lights had come on. The only issue of note that I have had for this vehicle is a seemingly excessive amount of engine oil being consumed. The car is at a dealership now and I am told that the engine needs to be replaced, with no explanation for the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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