Hyundai Santa Fe Complaints (2013)

605 consumer complaints on file.

#10565230February 21, 2014
POWER TRAIN
CAR SEEMED TO BUCK WHILE DRIVING IN LOW GEAR. TOOK IT TO DEALER AND THEY REPLACED THE DIFFERENTIAL. 4 DAYS LATER THE SYMPTOMS HAVE REAPPEARED. CONCERNED ABOUT RECALLS AND BAD TRANSMISSION. CAR PURCHASED AUG 19, 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565120February 20, 2014
FUEL SYSTEM, GASOLINE
FUEL TANK SHUTS GAS PUMP OFF 3/4 FULL. CAN NOT FILL UP GAS TANK. PURCHASED SUV NEW IN DEC 2012, HAD THIS ISSUE FROM FIRST FILL UP. WENT TO DEALER SERVICE ONCE AND THEY TOLD ME EVERYTHING WAS WORKING FINE. IT IS CURRENTLY 20 FEB 2013, SINCE MY DRIVER SIDE BLINKER DOESN'T WORK (NOT THE BULB) I HAD TO TAKE BACK IN FOR SERVICE. I HAD THEM LOOK AT THE FUEL TANK ISSUE AGAIN. THEY ARE NOW SEEING THE PROBLEM AND ARE REPLACING THE FUEL TANK. I AM WRITING THIS BECAUSE I SAW THERE WERE OTHER PEOPLE OUT THERE WITH THE SAME ISSUE AND WANTED IT RECORDED IN HOPES THAT HYUNDAI WILL DO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564711February 17, 2014
FUEL SYSTEM, GASOLINE, ENGINE
VEHICLE STALLS IN TRAFFIC.NO WARNING SIGNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563863February 11, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE FUEL GAUGE FAILED WITHOUT WARNING. THE FAILURE WOULD RECUR WHENEVER THE CONTACT REFUELED THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER MULTIPLE TIMES AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563542February 9, 2014
VISIBILITY/WIPER
JUST HAD MY WINDSHIELD REPLACED 2 WEEKS AGO BECAUSE OF A CRACK ON THE BASE OF THE WINDSHIELD. I REMOTE STARTED MY CAR WHEN I WAS LEAVING WORK ON A SNOWY NIGHT AND WHEN I GOT TO THE CAR AND WIPED THE SNOW OF THE WINDSHIELD I NOTICED A CRACK COMING FROM THE BASE OF IT! NO IMPACT MARKS AT ALL. SO THE NEXT MORNING I MADE AN INSURANCE CLAIM AND HAD IT REPLACED BY SAFELITE. NOW THIS PAST WEEK WE HAD SNOW AGAIN IN NYC AND I WAS GETTING READY TO LEAVE FOR WORK AND REMOTE STARTED THE CAR.... GUESS WHAT I SAW WHEN I GOT TO THE CAR! A CRACK FROM THE BASE! SO I STARTED RESEARCHING IT AND THE TURBO MODELS HAVE A HEATING ELEMENT ON THE BOTTOM PART OF THE WINDSHIELD FOR THE WIPERS TO DEFROST THEM. NOW IT SOUNDS LIKE A GOOD IDEA BUT NOT IF THERE'S SNOW ON THE WINDSHIELD WHICH IS COLD AND FROM THE OTHER SIDE YOUR HEATING IT UP INCONSISTENTLY ONLY AT THE BOTTOM. YOUR JUST ASKING FOR A CRACK. SO THIS TIME THE WINDSHIELD WAS REPLACED THE TECHNICIAN SAID HE THOUGHT IT WAS THE HEAT AS WELL AND LEFT THE ELEMENT UNPLUGGED. HYUNDAI HAS BEEN KNOWN FOR FRAGILE GLASS....WHAT IS GOING ON NHTSA! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563110February 5, 2014
STEERING
THERE IS ANOTHER COMPLAINT WITH REGARDS TO STEERING. THE VEHICLE DRIFTS LEFT AND RIGHT, ALSO I AM FIGHTING WITH THE STEERING WHEN MAKING TURNS. DEALER SERVICE DEPT. WAS NOTIFIED AND MY VEHICLE HAD A FRONT END ALIGNMENT AND STILL HAS THE SAME PROBLEM. TOLD THE SERVICE DEPT AGAIN THAT SAME PROBLEM EXISTS AND WAS TOLD THAT THE TECHNICIAN COULD NOT FIND THE PROBLEM. THEIR IS A PROBLEM AND NO ONE WANTS TO FIX IT. I HOPE SOME ONE LOOKS INTO THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562966February 4, 2014
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
WAS DRIVING 2013 HYUNDAI SANTA FE ON THE HIGHWAY AT 70MPH WHEN SUDDENLY I HEARD A LOUD NOISE. IMMEDIATELY AFTER I COULD HEAR THE BROKEN GLASS FROM MY SUNROOF ON TOP OF THE CLOTH COVER. VEHICLE WAS NOT STRUCK BY AN EXTERNAL OBJECT, BUT RATHER THE SUNROOF SEEMED TO EXPLODE SPONTANEOUSLY. WHEN I PULLED OVER TO THE SIDE OF THE ROAD TO EXAMINE THE DAMAGE, ALMOST THE ENTIRE LENGTH OF THE SUNROOF HAD BROKEN IN MILLIONS OF PIECES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561912January 28, 2014
SUSPENSION, STEERING
VEHICLE DOES NOT STAY IN A STRAIGHT LINE. I'VE HAD ALIGNMENT ISSUES BEFORE WITH OTHER CARS WHERE IT PULLED TO ONE SIDE BUT THIS CAR IS ALL OVER THE PLACE ON THE INTERSTATE. I CONSTANTLY HAVE TO CORRECT THE STEERING WHEEL WHICH IS EXHAUSTING AFTER 20 MINS. SOMETIMES LEFT SOMETIMES RIGHT. ALSO SUSPENSION INTEGRITY IS QUESTIONABLE WHEN HITTING BUMPS THE CAR SEEMS TO BOUNCE UP AND CAUSE YOU TO LOSE CONTROL FOR A QUICK SECOND. WHY IS THE GOVERNMENT ALLOWING THIS!???????? WENT TO DEALER FIRST THEY SAID NOTHING WAS WRONG THEN A FEW MONTHS LATER THEY MAGICALLY HAD NEW ALIGNMENT SPECS WHICH THE DID AND IT STILLS WONDERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558379January 3, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THE RECALL UNDER NHTSA CAMPAIGN NUMBER: 13V355000 (POWER TRAIN) HAD SURPASSED THE REASONABLE TIME FOR REPAIR. THE MANUFACTURER AND DEALER WERE CONTACTED AND STATED THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557274December 26, 2013
WHEELS
WE RECEIVED A RECALL LETTER FOR THE SANTA FE SPORTS NHTSA CAMPAIGN NUMBER 13V-355. WE CALLED OUR SERVICE OFFICE (UNIVERSAL HYUNDAI ORLANDO). THEY WERE NOT VERY HELPFUL. 1) THE PART IS ON BACK ORDER AND THEY HAVE NO IDEA WHEN IT WILL BE AVAILABLE 2) WHEN THE PART COMES IN IT WILL TAKE AT LEAST 4 HOURS TO REPLACE AND WE WILL HAVE TO LEAVE THE CAR WITH HEM. 3) WE LIVE ABOUT 15 MILES FROM THE NEAREST HYUNDAI OFFICE. 4) THEY REFUSED TO OFFER A LOANEE CAR. THEY SAID WE COULD RENT A CAR FROM ENTERPRISE. IF A CAR IS RECALLED WE WOULD EXPECT THE PART TO BE AVAILABLE AND ALSO WE WOULD NOT EXPECT TO BE OUT OF POCKET BECAUSE OF THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553994November 27, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V355000 (POWER TRAIN) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552444November 15, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V355000 (POWER TRAIN) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED BUT COULD NOT PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551950November 12, 2013
POWER TRAIN, WHEELS
I SCHEDULED AN APPOINTMENT WITH FITZGERALD LAKEFOREST HYUNDAI IN GAITHERSBURG, MD ON 10/7/2013 FOR THE CAMPAIGN 112 RECALL, ALONG WITH AN OIL CHANGE AND TIRE ROTATION. WHEN I PICKED THE CAR UP, I WAS INFORMED THAT THE PART FOR THE RECALL HAD TO BE SPECIAL ORDERED AND THEY WOULD CALL WHEN THE PART CAME IN. A COUPLE OF WEEKS LATER, I RECEIVED A CALL FROM [XXX] IN THE SERVICE DEPARTMENT THAT THE PARTS WERE IN FOR THE RECALL AND FOR SOME SWITCHES THEY REPLACED IN MY CONSOLE UNDER A WARRANTY REPAIR. I TOOK THE CAR IN AGAIN ON 10/17/2013. THE DEALER TALKED ME INTO A LOANER CAR (AS I WAS ALREADY LATE FOR WORK AGAIN FOR THE SECOND TIME IN 2 WEEKS DUE TO THESE APPOINTMENTS). THEY SAID THE LOANER CAR WOULD BE FASTER. THE GUY INSIDE SAID I WOULDN'T HAVE TO PUT GAS IN THE CAR, BUT THE GUY OUTSIDE THAT WENT OVER THE CAR SAID THAT I WAS RESPONSIBLE FOR FILLING THE CAR BACK UP. I ENDED UP SPENDING $8.00 IN GAS FOR THE LOANER. I RECEIVED A CALL AROUND NOON ON THE 17TH THAT MY CAR WAS READY. I RETURNED THE LOANER AND PICKED UP MY CAR. I WENT OUTSIDE AND READ MY PAPERWORK AND REALIZED THEY STILL DID NOT DO THE SAFETY RECALL. NO ONE EVER TOLD ME THAT THE WORK WASN'T DONE. I WENT BACK INSIDE AND ALL THEY COULD SAY IS "SORRY." THE PART IS ON A "NATIONWIDE BACK ORDER" AND THEY WILL CALL ME WHEN IT COMES IN. I EXPLAINED THAT I WOULD HAVE NEVER BROUGHT IT BACK IN IF THEY DIDN'T HAVE THE PART. I WAS ADVISED FOR THE SECOND TIME THAT THEY DID HAVE THE PART. I STILL HAVE NOT HEARD FROM THE DEALER. HYUNDAI AND LAKEFOREST FITZGERALD HYUNDAI BETTER HOPE THAT I AM NOT INVOLVED IN AN ACCIDENT DUE TO THIS NEGLIGENCE. I'VE NEVER HAD SUCH A PROBLEM TRYING TO GET RECALL WORK PERFORMED. I'VE NOW MISSED HOURS FROM WORK AND HAD EXTRA FUEL EXPENSES FOR SOMETHING COMPLETELY OUT OF MY CONTROL. I STILL HAVE NOT BEEN CONTACTED. I REALLY DON'T TRUST LAKEFOREST FITZGERALD HYUNDAI ANYMORE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551502November 8, 2013
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE WOULD SWAY TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 800. ..UPDATED 03/18/14 *BF THE CONSUMER STATED THE ENTIRE FRONT END OF THE VEHICLE WAS REPLACED. HOWEVER, THE VEHICLE CONTINUED TO THE PULL TO THE LEFT AND SWAYED FROM LEFT TO RIGHT. THE STEERING WAS ALIGNED. HOWEVER, THE PROBLEM CONTINUED. UPDATED 03/20/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550248November 5, 2013
EXTERIOR LIGHTING, STRUCTURE
2013 HYUNDAI SANTE FE. CONSUMER WRITES IN REGARDS TO LOW BEAM HEADLIGHTS PROBLEM. *SMD THE CONSUMER STATED WHEN DRIVING AT NIGHT, THE FRONT WINDSHIELD HAD A LINE AND SHADOW AT ABOUT HALF WAY POINT TO THE TOP THAT WAS A DARKER SHADE AND AS A RESULT IT WAS VERY DARK AND VERY HARD TO SEE, ESPECIALLY ON POORLY LIT ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549924October 29, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE SPORT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V355000 (POWER TRAIN) AND STATED THAT THE PART NEEDED TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548887October 22, 2013
ENGINE
MY NEIGHBOR SOLD ME MY CAR. SO HE USUALLY WILL TAKE IT IN FOR MY OIL CHANGES TO SAVE ME THE TRIP. HE PICKED MY CAR UP AS USUAL AND HEADED TO THE DEALERSHIP, WHICH IS ABOUT 25 MILES AWAY. HE CALLED ME LESS THEN A HALF HOUR LATER SAYING THE CAR WAS BROKEN DOWN ON THE SIDE OF THE ROAD. I WAS LIVID. THE VEHICLE WAS TOWED TO CIRCLE HYUNDAI OF SHREWSBURY NJ. THEY DID NOT TOUCH THE CAR THE AFTERNOON IT CAME IN. THAT UPSET ME EVEN MORE. THE NEXT DAY I FINALLY RECEIVED A CALL IN LATE AFTERNOON THAT THE ENGINE SUFFERED A "CATASTROPHIC FAILURE:" MY ENGINE WAS SEIZED. I WAS TOLD MY OIL LEVEL WAS FINE. MY OIL WAS CLEAN. THE COULD NOT EXPLAIN THE CAUSE OF WHAT CAUSED THE FAILURE. I WAS INFORMED THAT A NEW ENGINE WOULD BE INSTALLED. A LONG BLOCK. I HAVE NOT HEARD FROM THE DEALER SINCE. I HAVE TO SAY, I DRIVE ALLOT FOR MY WORK. I ALSO TAKE AT LEAST TWO CROSS COUNTRY TRIPS A YEAR. I DON'T TRUST THIS VEHICLE ANYMORE. I FEEL I AM ENTITLED TO A NEW VEHICLE AT WHAT MY CURRENT LOAD DUE AMOUNT IS. HOW CAN I TRUST THIS CAR TO GET ME TO MY JOB? I SHOOT WEDDINGS FOR A LIVING. I AM PRETTY SURE A BRIDE IS NOT GOING TO WANT TO HEAR ABOUT MY CAR ENGINE SEIZING, THAT IS WHY I MISSED HER WEDDING CEREMONY. HYUNDAI SHOULD MAKE THIS RIGHT!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549017October 22, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE TRAVELING ON THE HIGHWAY AT 75MPH THERE WAS A LOUD BANG (LIKE AN M80 EXPLODING). I WAS VERY DAZED AND WAS UNSURE WHAT HAD HAPPENED. THE SUNSCREEN WAS CLOSED AND SEEMED TO BE FLAPPING AS IF WIND WAS BLOWING ON IT. I WAS ABLE TO PULL OVER TO THE SIDE OF THE HIGHWAY. WHEN I GOT OUT OF THE VEHICLE I FOUND THAT THE SUNROOF HAD EXPLODED AND THAT THE EDGES OF THE ROOF WERE POINTING STRAIGHT UP. THE SUNROOF WAS CLOSED AT THE TIME OF THE EXPLOSION AND THE TEMPERATURE WAS ABOUT 70 DEGREES. THERE WERE RAIN CLOUDS MOVING IN AND I DO NOT HAVE A GARAGE, SO I WENT RIGHT TO THE DEALERSHIP. I REMEMBER ONE OF THE TECHNICIANS SAYING "WOW, I'VE NEVER SEEN ANYTHING LIKE THAT BEFORE". THE DEALERSHIP INSTALLED PLASTIC CARPET FILM OVER THE HOLE AS THEY DIDN'T HAVE A REPLACEMENT SUNROOF. THE ROOF WAS REPLACED UNDER WARRANTY A FEW DAYS LATER. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10548599October 20, 2013
STEERING
VEHICLE DRIFTS SIDE TO SIDE WHILE DRIVING ABOVE 50 MPH. REQUIRES CONSTANT STEERING WHEEL CORRECTION WHICH BECOMES VERY ANNOYING & MENTALLY & PHYSICALLY EXHAUSTING FOR TRIPS EXCEEDING 20 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548484October 18, 2013
STEERING, WHEELS
I BOUGHT 2013 SANTA FE SPORT 2.0T IN SEPTEMBER 2012 AND AFTER DRIVING ABOUT 5K MILES NOTICED THAT I CONSTANTLY HAVE TO TILT STEERING WHEEL RIGHT TO KEEP VEHICLE DRIVING STRAIGHT. I REPORTED THAT TO DEALERSHIP, BUT THEY COULD NOT DISCOVER THE ROOT CAUSE. THEY PERFORMED WHEELS ALIGNMENT, BUT PROCEDURE DID NOT HELP TO FIX THIS ISSUE. IF I DO NOT CORRECT STEERING WHEEL ANGLE CONSTANTLY, VEHICLE DRIFTS LEFT CREATING VERY UNSAFE CONDITION. DRIVER'S ATTENTION SHALL CONSTANTLY BE ON CORRECTING STEERING WHEEL ANGLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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