Hyundai Santa Fe Complaints (2017)

972 consumer complaints on file.

#11532946July 18, 2023
POWER TRAIN
Not really an incident but my car has the same issue as the class action lawsuit from Hyundai for issues with the connector rods going out. I can’t get it fixed because of this issue. Hyundai says they can’t do anything about it and sent me your info! Can someone please help me? I still owe $23,000.00 on this car! Is there a way to add the recall to my car? It is an almost $14,000.00 repair! It started knocking out of nowhere and isn’t drivable because of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533016July 18, 2023
ENGINE
At ~126k miles, my 3.3L Santa Fe started knocking and then stopped running. There were no warning lights whatsoever. Regular service records are available to show oil changes/maintenance and all repairs done at the dealership. Mechanic says the engine is toast. Hyundai dealership told me no need to even bring it in bc it will not be covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532439July 15, 2023
ENGINE
The engine failed in our 2017 Hyundai Santa Fe earlier this year (March). They replaced our engine after finding out it was part of the rod bearing engine failure recall. The check engine light came back on as soon as we got it back (April) and the car has not worked properly since. Shaking badly, it also died after I started it. After them telling us for two months, they were too busy for us to bring it back to them. We finally brought it back this week and dropped it off for them to fix anyway (July). The Hyundai repair people told us the problem is not covered under the warranty (vcm motor on the side of the intake) and not related to the engine recall even though the problem happened immediately after they rebuilt the engine and now we must pay $1000 out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532203July 14, 2023
POWER TRAIN
Camshaft actuator first thst costed over $4200 to fix and now engine needing to be rebuilt with an estimated cost of over $17 000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532234July 14, 2023
ELECTRICAL SYSTEM
On June 22, 2023, I went to start my 2017 Hyundai Santa Fe in a shopping center parking lot. I had recently driven from the Pgh airport to Monroeville and stopped to run errands. Upon reentering my vehicle I used the push button start to start the car. The engine started and the center computer screen turned on, however the dashboard did not light up and I was not able to shift into Reverse. I cycled the car ~5 times trying to get it going, but the same start-up happened. Upon calling husband (after trying to start another few times) he recommended that I look at the fuses. At this point I opened the driver side door and was outside looking at the fuse panel. This is when I heard someone shouting from the highway across from the parking lot that my car was on fire. I looked at the rear of my car and saw flames coming from the rear bumper. I quickly stepped away from the vehicle. The entire drivers side of the rear bumper was engulfed in flames. Both the police and fire departments came to the scene. We were collectively able to extinguish the flames and the car was totaled.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11532388July 14, 2023
ENGINE
Engine started knocking pretty bad during a trip. Just over 80,000 miles not covering due to 2nd owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532026July 13, 2023
ENGINE, FUEL/PROPULSION SYSTEM
As I was driving my vehicle the car started to shake. I was able to make it to a gas station and then had difficulty getting the car to turn over. After several attempts the car turned over but the check engine light was flashing and the car had fumes coming out the back. I towed the car to the dealership I bought it at they determined that the fuel injectors failed and caused the engine to be flooded with gas requiring an entirely new engine to be put in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531319July 10, 2023
ENGINE
Since early 2022 I have been having oil consumption tests done on my vehicle, after having an oil change and 2 months later, during my inspection, being told my oil is completely dry (no warning lights came on at all). There was an oil combustion done, which the dealer had to keep my car and put me into a rental (after me pressing the issue of a rental or loaner). I am now on my 2nd round of oil consumption test. I had an oil change done the last week of May, took it back 932 miles later because my oil light quickly came on then went off, when turning corners and coming to a stop on level ground (the light did not stay on) and it burned 3.5 quarts in 932 miles. It has gone from burning 2.5 quarts in 1,000 miles on the very first oil consumption test in 2022, to now burning 3.5 quarts in less than 1,000 miles. Last summer there was oil on my spark plugs from the oil consumption, but I had to pay out of pocket to have them replaced. This last time I went in June, the dealer stated they will contact Hyundai about replacing the engine. It has been 2 weeks and I've heard nothing yet. This is a huge safety & fire concern that I feel Hyundai is taking way to lightly! It is a huge inconvenience as well to take off work, leave work early, go into work late, pay for rides to/from the dealer, put oil in my car, etc. I asked about a loaner for times they wanted to keep my vehicle, and they responded that they do not have any available. Rentals should be covered 100% if they do not have a loaner to give us. When I was put in a rental, I had to pay the deposit because that is not covered by Hyundai. Reading about all these issues, I am not sure why Hyundai has not put out a recall on this issue, instead they continue to put us and our families at a big time risk!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531209July 9, 2023
ENGINE
While driving my 2017 Santa Fe, a ding from the instrument cluster preceded the vehicle stalling during a turn in a busy intersection. The vehicle would not respond to attempts to restart. I had the vehicle towed to the local Hyundai dealership for inspection. I authorized a teardown of the engine. They reported their findings to Hyundai Motors America (HMA) for authorization under an extended warranty. That request was denied. I have read the case, Davy Cho v. Hyundai Motor Company, Ltd., 8:22-cv-00448, (C.D. Cal.). My vehicle is in the correct year range and engine class represented in the suit. This vehicle is also under NHTSA investigation (DB22-003) for a separate defect that can cause the vehicle to stall without prior notice. The Hyundai dealership has now quoted $19,900 to repair. This is a gently driven and well maintained vehicle. I have reached out several times to HMA who states, the vehicle is beyond the original manufacturer's warrantee. I have tried several times to have the case reviewed. I'm told these decisions are final. HMA Case # 21352488 I was lucky to have had the traffic lights and traffic in a condition that I could drift through my turn, apply hazard lights and get assistance from the Police Dept. who closed the road allowing me to coast the vehicle backwards off the interstate bridge to place me and my vehicle in a safer place to manage. In different circumstances, this could have been catastrophic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530812July 7, 2023
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
While driving down a California freeway, the sunroof of my wife's 2017 Hyundai Santa Fe Sport exploded without warning. Glass rained down on my niece and nephew in the backseat and caused my wife to swerve a bit in surprise. Luckily there was no one else on the road and no one was hurt by the glass. She was not near anyone or anything, plus nothing fell into the backseat so we know that it wasn't anything that impacted the glass causing it to break. Upon further review, this is a problem with Hyundai vehicles and it looks like they are the subject of multiple class-action lawsuits for it. This is the second time something like this has happened. In 2016, my wife was leasing a Sonata and the sunroof exploded unprovoked. The dealership took responsibility that time and one of the mechanics stated that it was "a known issue".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530914July 7, 2023
ENGINE, UNKNOWN OR OTHER
Hyundai corporate's engines on some vehicles has oil dissipating out of thin air. 2 to 3 quarts of oil can vanish between regular interval oil changes. Hyundai is lying saying that this is "normal." It is not. The other issue is the oil indicator light may just pop on and off but it does not stay on when the vehicle has several quarts of oil that dissipated not warning the driver they have a serious problem. This leads to a safety concern because the vehicle could just stop working because the driver has no idea the oil is low. I urge the NHTSA to take action on this since so many vehicles with Hyundai are affected. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530996July 7, 2023
POWER TRAIN
The crankshaft broke due to abnormal wear the cars mileage is 102000 the check engine light never cam on it died in the middle of the freeway with no warning at all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530667July 6, 2023
ENGINE, UNKNOWN OR OTHER
Hello. I don't know if this is even something you look into, but I wanted to see. Yesterday when I came home from work my oil light came on and all of my oil suddenly dumped in the driveway. I am thankful I was at home because this could have been a nightmare somewhere else. I had my car towed and was advised that the rear main seal needs replaced as well as the oil pan gasket. I don't know if this is a safety issue, but if my engine would have seized on the highway that could have been a nightmare. Oil maintenance has been at regular intervals. There was no warning until my light came on in the driveway and then the immediate dump of oil. I'm happy to answer any other questions. Thank you. Brooke
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530506July 5, 2023
ENGINE
While driving, approximately 3 miles from home the engine catastrophically failed by throwing a rod through the engine block, dumping oil on the road in a cloud of smoke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530271July 4, 2023
ELECTRICAL SYSTEM
Hyundai Safety Concerns. The details of the incidents are as follows I own a 2017 Hyundai Santa Fe sport turbo on Saturday June 24th while driving down the palmetto expressway at about 70 mi an hour the vehicle suddenly stopped. It was a very dangerous situation with my family aboard we were lucky to have Florida highway patrol toys to a safety location. The car was completely dead and the vehicle was told to homestead Hyundai dealership for repairs 4 days after delivering we received a call letting us know that the computer had been damaged due to a oil leak in the engine that was repaired by them 10 months prior. It has come to our attention that there are recalls for this vehicle for crankshaft problems it is a concern that this is a safety hazard for us and that the dealership is not being transparent with us is the consumer. We have emailed Hyundai Motors Corporation and filed a complaint. I kindly request your immediate attention to this matter, as the safety of my family and other drivers is at stake. I trust that the National Highway Traffic Safety Administration will conduct a thorough examination of the reported incidents, the dealership's actions, and the potential risks associated with the 2017 Hyundai Santa Fe Sport Turbo. Your intervention and expertise are vital in ensuring consumer safety and holding accountable those responsible for any negligence or lack of transparency. Thank you for your prompt attention to this matter. I eagerly await your response and hope for a swift resolution to this alarming situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529816June 30, 2023
ENGINE
Was driving my 2017 Santa Fe Ultimate 3.3L v6 at a low speed on residential streets. With only 110,000 miles without warning or indicators the engine failed. Regular schedule oil changes were preformed. Hyundai wouldn't offer any goodwill financial help with a engine replacement, stuck with a car loan and work working vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529637June 29, 2023
ENGINE
Check engine light came on, made an appointment to bring to the mechanic. 1 mile into the trip, engine lost power. We had to tow to the mechanic. Synopsis: hole in block caused by catastrophic engine failure at 120,000 miles. When check engine light occurred, oil was at correct level; and vehicle has always been maintained properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529334June 28, 2023
ENGINE
This car is using a quart to quart and a half of oil every thousand miles!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529455June 28, 2023
ELECTRICAL SYSTEM, ENGINE
The engine seized without warning or notice. No warning lamps came on to indicate anything wrong with the oil pressure, engine, or anything else. I received notices for low gas from time to time, but never anything concerning the engine. I heard engine noises the day before the engine seized. The next day it failed. The car was inspected by the dealership and Hyundai to determine whether the cost would be covered by them and this is what was reported to me in the cost for repair: “Engine Rebuild/Replace: 3.3L LONG BLOCK, GASKETS, AND FLUIDS This is the entire process needed to either rebuild or replace the vehicle's engine. This is a process needed when the vehicle's engine is in need of serious repair.” I was denied coverage because my VIN number was not on the recall list for 2017 Hyundais. I believe it was recall 168. When I looked into it, I read exactly what happened to mine. My safety was a concern because the engine stopped while I was driving and I had to coast into a safe area without causing an accident. I was told by the dealership that this was a common problem for 2017 Hyundai Santa Fe’s but the recall is not for all of the Hyundais this problem has happened to. I was told by a former employee of Take5 that Hyundais burn oil quicker than most cars. I can’t confirm that the issue was from a lack of oil, but from what I’ve read, that could be the main issue. I believe a warning on the quickness of oil consumption should be put out as well as an improved warning system/sensors for this make and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528616June 23, 2023
ENGINE, UNKNOWN OR OTHER
Engine failure occurred. Engine began making a knocking noise. The check engine light failed to initiate. No warning lights of any kind came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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