Hyundai Santa Fe Complaints (2013)

605 consumer complaints on file.

#11155446December 2, 2018
ENGINE
WHILE DRIVING DOWN A 4 LANE DIVIDED STATE HIGHWAY I STARTED TO HEAR A CLICKING NOISE COMING FROM FRONT OF CAR; BUT CAR WAS STILL RUNNING. GOT WORSE AND STARTED HESITATING A LITTLE AS I PRESSED THE GAS PEDAL. I GOT STOPPED AT A RED LIGHT. WHEN I STARTED OFF FROM BEING STOPPED IT WOULD BARELY GO, THEN IT DIED. WITHIN A FEW MINUTES I NOTICED SMOKE COMING FROM THE ENGINE, GOT OUT AND SAW FLAMES COMING OUT OF GRILL AREA AND UNDERNEATH THE ENGINE AREA. CALLED 911, CAR WAS ON FIRE! I HAVE MANY VIDEOS OF THE INCIDENT. I HAD NO PREVIOUS PROBLEMS WITH THE CAR BEFORE NOW.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11152181November 17, 2018
ELECTRICAL SYSTEM
MY 2013 HYUNDAI SANTA FE LIMITED HAS PREVIOUSLY HAD TWO OF FOUR DOOR LATCH ASSEMBLIES FAIL. ONE WAS REPLACED UNDER WARRANTY ONE I PAID THE DEALERSHIP TO REPLACE. NOW A THIRD LATCH ASSEMBLY HAS FAILED. THERE ARE TWO TSBS AGAINST THIS FAILURE (14-01-004-1 AND 14-01-004) SPECIFICALLY FOR THE 2013 HYUNDAI SANTA FE YET THE DEALERSHIP SAYS MY VEHICLE IS NOT INCLUDED. THIS IS A SERIOUS SAFETY ISSUE AS WHEN IT OCCURS YOU HAVE NO ABILITY TO RECEIVE ANY SAFETY INFORMATION FROM THE CARS MONITORING SYSTEM BECAUSE THE ENTIRE DISPLAY JUST SAYS "DOOR AJAR"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150942November 12, 2018
ENGINE, FUEL/PROPULSION SYSTEM, WHEELS
I OWN A 2013 SANTA FE AND I HAVE HAD SEVERAL ISSUES WITH IT, THE ENGINE BEING REPLACED DUE TO FAILING WHILE DRIVING ON THE HIGHWAY, IT WAS SERVICED WITH A FEW OTHER ITEMS DEALER FOUND TO BE NEEDED FOR SOME RECALLS. BUT NONE I CAN RECALL FOR SURE WAS REGARDING THE ENGINE ITSELF, WILL NEED TO CHECK SERVICE RECORDS. THEN LATER IT WAS THE FUEL PUMP(INJECTOR) NEED TO VERIFY SPECIFICS, BUT GAS FUMES AND SMOKE COMING FROM THE ENGINE AND THIS WAS REPLACED, THEN LATER AGAIN HAD TO TAKE IN AGAIN FOR REPAIR DUE TO SERVICE ERROR OF TUBING BEING BENT ECT WHEN INSTALLED, NOTICED THE HIGH AMOUNT OF GAS FUMES AND SMOKE FROM THE ENGINE AND INTO THE CABIN. THIS WAS A FEW MONTHS AGO, THEN NOV 9 2018 MY CAR CAUGHT FIRE AND WAS DESTROYED BY FLAMES. I HAD JUST SECONDS TO PULL THE CAR OVER AND PUT IN PARK, GRAB MY 6 YEAR OLD SON AND GET OUT BEFORE FLAMES COVERED THE ENTIRE ENGINE THEN THE ENTIRE CAR. I WAS IN MY NEIGHBORHOOD AND PULLED OVER ON THE SIDE OF THE STREET. I WOULD LIKE TO START AN INVESTIGATION REGARDING THIS MATTER, I FEAR I AND MY SON COULD HAVE DIED DUE TO THIS KNOWN AND NEGLECTED ISSUE THESE SANTA FE'S HAVE BEEN HAVING. I HAVE HAD THE CAR SERVICED AT THE DEALERSHIP SO I WILL BE ABLE TO SUPPLY THE SERVICE REPORTS AND THE CASE NUMBER FOR THE WILLIAMSON COUNTY SHERIFF REPORT OF THE FIRE AND OTHER DOCUMENTS NEEDED. MY CELL [XXX] PLEASE LEAVE A MESSAGE IF I MISS YOUR CALL AND EMAIL INSTRUCTIONS AND OR INFORMATION NEEDED TO MOVE FORWARD. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11142268October 23, 2018
ENGINE
I WAS DRIVING ON THE INTERSTATE ON FRIDAY, JUNE 29, 2018 IN MY 2013 HYUNDAI SANTA FE LIMITED 3.3L V6 AND ALL OF A SUDDEN I HEAR SOMETHING SIMILAR TO A SHOTGUN GOING OFF & MY CAR BEGAN TO STALL AND I NOTICED SMOKE & FLAMES FROM THE SIDEVIEW MIRRORS AS I COULDN'T SEE OUT OF THE REARVIEW MIRROR. LUCKILY NO ONE BEHIND ME WAS INJURED BEHIND ME SINCE ENGINE PARTS & SMOKE FROM THE OIL POURING OUT ON THE SIDE OF THE BLOCK. ONCE I WAS ABLE TO PULL OVER ON THE EXIT RAMP I NOTICED MY VEHICLE WAS ON FIRE & LUCKILY I WAS ABLE TO EXTINGUISH THE FLAMES. I CALLED A WRECKER SERVICE & UPON FURTHER INSPECTION I NOTICED A BIG GAPING HOLE IN THE ENGINE BLOCK. MY CAR WAS TAKEN TO THE LOCAL DEALERSHIP CRENSHAW HYUNDAI ON JULY 3, WHERE IT HAS REMAINED & NO ONE HAS CONTACTED ME SINCE. I HAVE CONTACTED THEM ON SEVERAL OCCASIONS & HAVE MET WITH THE SERVICE MANAGER WHO ADVISED ME THAT HYUNDAI INSTRUCTED HIS TEAM TO INSPECT THE VEHICLE FOR NEGLIGENCE ON MY BEHALF WHICH THEY DID NOT FIND AND WAS BACKED UP BY ALL SERVICE RECORDS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11141366October 18, 2018
UNKNOWN OR OTHER
THE REAR SECTION OF THE PANORAMIC SUNROOF SPONTANEOUSLY SHATTERED WHILE I WAS DRIVING AT APPROXIMATELY 45 MPH ON A SUNNY DAY, TEMPS IN UPPER 50S. THERE WAS A VERY LOUD NOISE FOLLOWED BY CRACKING SOUNDS, INDICATING THAT THE GLASS WAS CRACKING AND SPREADING ACROSS THE PANE. THE GLASS DID NOT FALL THROUGH BUT IS CRACKED ACROSS THE ENTIRE PANE. NO EVIDENCE OF ANY IMPACT FROM ROAD DEBRIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141218October 18, 2018
SUSPENSION
WHEN STARTING AND STOPPING THE SUSPENSION MAKES NOISES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140657October 16, 2018
ENGINE
TL* THE CONTACT OWNED A 2013 HYUNDAI SANTA FE. WHILE DRIVING 55 MPH, THE CONTACT NOTICED SMOKE COMING THROUGH THE AIR VENTS. HE THEN OBSERVED FLAMES UNDER THE HOOD. A POLICE REPORT WAS FILED. THE LOCAL FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11140211October 14, 2018
ENGINE
I PURCHASED MY VEHICLE 2 WEEKS AGO FROM HYUNDAI OF COLUMBIA IN TENNESSEE WHEN THE ENGINE BLEW I WAS DRIVING DOWN THE HIGHWAY IN ALABAMA ABOUT 65 MPH THEN ALL OF A SUDDEN I HEAR A SOUND SIMULAR TO A FAN GAURD PRESSED UP AGAINST THE BLADE THEN WHAT SOUNDED LIKE A CINDER BLOCK HITTING MY CAR THE ENGINE STOPPED AND I COASTED TO THE SHOULDER ON THE 565. I CHECKED THE DIPSTICK THE ONCE HONEY COLORED OIL WAS BLACK WITH METTALIC AND BRASS COLORED SHAVINGS EVERYWERE, I WAS ABLE TO GET IT TOWED BACK TO TENNESSEE. I LET THE DEALERSHIP KNOW WHAT HAPPENED MIKE THE CAR SALESMAN SAID TO BRING IT IN SO THE NEXT DAY MY WIFE, TODDLER, AND I WENT TO THE DEALERSHIP TO HAVE IT DROPPED OFF ORIGINALLY THEY DIDN'T HELP OF PUT IN ANY EFFORT TO HELP US AND THE SALESMAN WAS OFF THAT DAY THE SERVICE ADVISOR BRIAN HE SAID THERE WASNT ANY PAST RECALLS ON THIS VEHICLE AT LEAST WHAT SHOWED UP ON THEIR SYSTEM. MY WIFE LOOKED UP VIN HISTORY AND FOUND THAT IT SUPPOSEDLY HAD ENGINE WORK FOR A RECALL. THE GUY STILL DIDN'T HELP ME EVEN AFTER I TOLD HIM I WILL PAY TO HAVE IT DIEGNOSED. WELL A FEW DAYS LATER CORPORATE CALLED ME AFTER I POSTED THIS STORY ON THIER ADVERTISEMENT THEY HAD FOR A HYUNDAI SONATA FE. CORPORATE MUST HAVE CALLED THE DEALERSHIP AND THIS TIME THEY WERE APOLOGETIC AND FRIENDLY THEY SAID BRING YOUR VEHICLE BACK BACK TO US AND WE'LL HELP YOU UNLOAD IT AND GET IT DIAGNOSED. IT'S ALMOST TWO WEEKS AND STILL HAVEN'T HEARD FROM THE DEALERSHIP NETHER HAS HYUNDAI CORPORATE ABOUT THE DIAGNOSIS. I JUST HOPE THEY FIX THIS ISSUE BECAUSE MY FAMILY AND I NEEDED A DEPENDABLE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132394September 30, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
SINCE MAY I HAVE BEEN DEALING UP TO AUGUST MY CAR ME ET S THE REQUIREMENTS FOR LEMON L AW N I FILED IN MAY MY CAR NOT SAFE TO DRIVE BURNS 2 QTS OF OIL A WEEK SINCE THEY DID RECALL BETWEEN THIRD PARTIES IN ATTORNEY GENERAL N SERVICE MANAGER MY CAR IS INHUMANE FOR NEARLY TWO MONTHS OF THEM CONSUMER ADVOCATE FALSIFYING DOCUMENTS N NOT GETTING THIS CAR SERVICED WHEN THE ENGINE HAS A RECALL ON THE 2013 AND I'VE RECORDED CONVERSATIONS N MADE COPIES WHEN ACTION SHOULD BE IN A 30 DAY WINDOW SINCE AUGUST 8TH PLEASE HELP!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128418September 10, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 65 MPH, A POPPING NOISE WAS HEARD UNDERNEATH THE HOOD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE INSPECTED BY THE DEALER. THE VEHICLE WAS TAKEN TO LESTER GLENN HYUNDAI (732-240-8833, LOCATED AT 386 RTE 37 E, TOMS RIVER, NJ 08753) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL AND THE WARRANTY WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124305September 4, 2018
ENGINE
I WAS DRIVING MY 2013 HYUNDAI SANTA FE HAD SUDDEN LOSS OF POWER AND NOISE COMING FROM THE ENGINE. VEHICLE WAS PULLED OFF THE ROAD AND TOWED TO THE LOCAL HYUNDAI DEALERSHIP (CLERMONT, FL) . THERE WAS NO OIL SPILL OR LEAKS ON THE EXTERIOR OF THE ENGINE. NO WARNING LIGHTS CAME ON INSIDE DASHBOARD. HOW DOES IT GO FROM RUNNING FINE, TO JUST GOING UP HILL AND HAVING LOSS OF POWER, MAKING NOISE AND WHEN TOWED TO THE GARAGE ENGINE IS BLOWN. 5 YEARS OLD CAR WITH 105000 MILES IS UNACCEPTABLE. I HOPE HYUNDAI DO THE CORRECT THING AND FIX IT . THE IS MORE THAN 233 COMPLAINS ABOUT THE SAME PROBLEM AND I DONT SEE THEN TAKING ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127808September 4, 2018
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE EQUIPPED WITH KUMHO SOLUS KL21 TIRES, SIZE: 235/55 R19 (NA). THE CONTACT PURCHASED FOUR NEW TIRES FROM THE KUMHO MANUFACTURER. THE CONTACT INDICATED THAT THE REAR PASSENGER SIDE TIRE HAD CRACKS AND TREAD SEPARATION. THE TIRE WAS REPLACED BY AN INDEPENDENT TIRE REPAIR FACILITY. IN ADDITION, THE FRONT AND REAR PASSENGER SIDE TIRES BOTH EXPERIENCED BLOW OUTS DUE TO THE CRACKS AND TREAD SEPARATION. THE CONTACT FURTHER STATED THAT WHEN ALL THREE TIRES FAILED, THE INNER TREAD WALLS WERE CRACKED WITH EXTENSIVE TREAD SEPARATION. THE REPLACEMENT REAR PASSENGER TIRE AND THE FRONT PASSENGER TIRE WERE TAKEN TO A TIRE FACILITY FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES TO DETERMINE IF THE PASSENGER SIDE TIRES COULD BE REPLACED WITH TWO NEW TIRES. THE VIN, VEHICLE FAILURE MILEAGE, AND TIRE FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121127August 20, 2018
SUSPENSION
I CAN HEAR LOUD CLUNKING SOUNDS FROM THE REAR OF THE VEHICLE WHEN GOING OVER BUMPS FASTER THAN 25 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120581August 17, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO IDEAL BUICK GMC (5871 URBANA PIKE, FREDERICK, MD 21704, (240) 575-1847) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118308August 7, 2018
STEERING
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL MADE AN ABNORMAL CLICKING NOISE AND SHOOK VIOLENTLY. THE CONTACT HAD TO HOLD THE STEERING WHEEL TIGHTLY TO MAINTAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO LEGACY HYUNDAI (443 INDUSTRIAL BLVD, MCDONOUGH, GA 30253) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112628July 20, 2018
ENGINE
VEHICLE STARTED TO SHAKE AND A LOUD RATTLING NOISE COMING FROM UNDER THE HOOD JUST BEFORE IT DIED RIGHT IN TRAFFIC, 2013 HYUNDAI SPORT 2.0 TURBO TOWED TO THE DEALER WHEREAS THE SERVICE REP KNEW IMMEDIATELY WHAT THE ISSUE WAS, HOPEFULLY A RECALL WILL BE ISSUED AND PROBLEM FIXED BY HYUNDAI AS THERE WERE ONLY 55K MILES ON THE VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099260June 1, 2018
POWER TRAIN, WHEELS
TIRES WORE PREMATURE AND IT WAS DETERMINED TO BE THE FRONT LEFT HUB BEARING AT 41696 MILES.WE HAD BEEN HEARING A THUMPING NOISE AND IT SLOWLY WORSENED OVER TIME. TOOK IT BACK FOR ANOTHER NOISE IN THE REAR END. HYUNDAI DETERMINED IT TO BE THE COUPLER AND AXLES THAT HAD FAILED. SERVICE PERSON SAID IT COULD HAVE LOCKED UP AND CAUSED FURTHER DAMAGE. ALSO THE UPPER AND LOWER AC LINES WENT BAD AND NEEDED TO BE REPLACED. SERVICE PERSON SAID WE HAVE BEEN GETTING THREE TO FIVE A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092030May 5, 2018
STEERING
UNIVERSAL JOINT IN STEERING COLUMN IS LOOSE, CAUSING PLAY IN THE STEERING WHEEL. HAPPENS WHEN THE CAR IS MOVING OR STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091671May 4, 2018
ENGINE
VEHICLE CUTS OFF WHILE DRIVING. I WAS DRIVING 34 MPH IN THE CITY AND VEHICLE STARTED SHAKING AND THEN IT CUT OFF. THIS ISSUE ALMOST CAUSED ME MAJOR ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090270April 26, 2018
STEERING
MY STEERING WHEEL CLUNKS WHEN TURNING, REGARDLESS OF IF IT IS STATIONARY OR MOVING. WAS TOLD IT BY THE DEALER IT WAS A KNOWN ISSUE WITH SOME STEERING WHEEL COUPLER AND WOULD BE $1,500 OUT-OF-POCKET TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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