Hyundai Santa Fe Complaints (2014)

493 consumer complaints on file.

#11339367July 14, 2020
FUEL SYSTEM, GASOLINE, ENGINE
TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. THE CONTACT STATED THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING) AT ATLANTIC HYUNDAI LOCATED AT 193 SUNRISE HWY NORTH SERVICE RD, WEST ISLIP, NY 11795, (631) 587-0700. THE CONTACT STATED THAT 6,000 MILES AFTER THE REPAIR WAS COMPLETED, WHILE STARTING THE VEHICLE, THERE WAS AN ABNORMAL FUEL ODOR IN THE CABIN OF THE VEHICLE. THE VEHICLE TOWED TO INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE HIGH-PRESSURE FUEL LINE NEEDED TO BE REPLACED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V934000 (ENGINE, FUEL SYSTEM, GASOLINE) HOWEVER THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 39,000. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339377July 14, 2020
ENGINE
THE SANTA FE'S ENGINE SEIZED WHILE TRAVELING ON AN INTERSTATE HIGHWAY GOING ~65 MPH. AFTER THE CAR WAS STOPPED ON THE SIDE OF THE HIGHWAY, OIL LEAKING FROM THE ENGINE WAS VISIBLE ON THE GROUND. THE SANTA FE'S ENGINE WOULD NOT TURN OVER/START. AFTER TOWING AND LETTING THE CAR SIT OVERNIGHT AT AN AUTO SHOP, THE COLD ENGINE WOULD STILL NOT TURN OVER/START WHEN THE MECHANIC TRIED. THE TRUSTED MECHANIC SAID THE ENGINE HAD SEIZED AND WAS USELESS. A RECALL WAS ISSUED FOR HYUNDAI'S SANTA FE SPORT AND SONATA OF THE SAME YEAR, 2013-2014 MODELS. THE RECALL IS FOR MACHINING ERRORS DURING ENGINE MANUFACTURING. THESE ERRORS CAN CAUSE PREMATURE WEAR OF THE BEARINGS LEADING TO ENGINE SEIZURES. HAVE OTHER PEOPLE EXPERIENCED THIS DEFECT IN THE 2014 SANTA FE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337817July 7, 2020
POWER TRAIN
WHEN AT HIGHWAY SPEEDS CAR WILL SUDDENLY LOSE GEARS [GO FROM 6TH TO 4TH] AND NOT BE ABLE TO REACH SPEEDS ABOVE 60MPH OR GET OUT OF 4TH GEAR. THIS HAS HAPPENED NOW 3 TIMES IN THE LAST 3 WEEKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338035July 7, 2020
ENGINE
ROD BEARING WENT OUT IN THE ENGINE AT 81,123 MILES. THE VEHICLES WAS IN MOTION AND WENT INTO SLOW POWER MODE. HOWEVER, MY FEELING IS THE DAMAGE TO THE MOTOR WAS ALREADY DONE BEFORE THERE WERE ANY SIGNS OF TROUBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330123June 22, 2020
STRUCTURE:BODY
STARTING APPROXIMATELY TWO MONTHS AFTER PURCHASING MY VEHICLE, JUNE 2017, MY PAINT HAS BEEN STEADILY CHIPPING OFF OF MY CAR, MOSTLY IN THE FRONT AREA (HOOD, ROOF, SIDES OF HOOD). AS YOU WILL SEE IN THE VIDEO, TOUCHING THE PAINT MAKES IT CHIP OFF. IT STARTED OUT AS JUST A COUPLE OF CHIPS AND HAS STEADILY TURNED INTO LARGE PIECES OF MISSING PAINT ESPECIALLY AFTER TAKING ROAD TRIPS OF MORE THAN TWO HOURS, I NOTICE A BIG DIFFERENCE. I TRIED TO LOAD A VIDEO SO THAT YOU CAN SEE, ALL I HAVE TO DO IS TOUCH THE LARGE SPOT ON THE RIGHT SIDE OF MY HOOD AND THE PAINT LITERALLY FALLS OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318012March 14, 2020
ENGINE
PREMATURE ROD BEARING FAILURE. MY ROD BEARING FAILED AT 93K MILES. I HAD CORRECT OIL LEVEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311645February 26, 2020
STRUCTURE:BODY
RECALL 17V358000 (ISSUED 6/30/2017) FOR SECONDARY HOOD LATCH NOT SECURING HOOD AND CAUSING HOODS TO FLY OPEN IF THE PRIMARY IS NOT PROPERLY SECURED. VEHICLE SERVICED 8/21/2017 (53,633 MILES). RECENTLY WENT FOR AN EMISSIONS TEST. TECHNICIAN PULLED THE PRIMARY HOOD RELEASE BUT NEGLECTED TO OPEN/CLOSE THE HOOD. ACCELERATED ON A SECONDARY ROAD UP TO APPROX. 35 MPH AND MY HOOD FLEW OPEN. DVR SHOWED THE TECHNICIAN RELEASED BUT DID NOT OPEN/CLOSE THE HOOD. SHOP ACCEPTED LIABILITY AND AUTO BODY SHOP IS REPLACING/PAINTING HOOD/PILLARS. INSPECTION OF THE SECONDARY HOOD LATCH FOUND THE RELEASE HANDLE AND LATCH TO BE SEIZED IN THE OPEN POSITION DUE TO CORROSION. THE RECALL "FIX" DID NOT FIX ANYTHING. HYUNDAI CORPORATE NOTIFIED (CASE: 16847464). CURRENT ODOMETER IS 100,418 MILES. INCIDENT OCCURRED 2/20/2020. NO INJURIES. $3,000+ IN DAMAGES PER INVOICE. CELL PHONE VIDEO TAKEN TO DOCUMENT SEIZED LATCH AND THE ABILITY TO OPEN HOOD WITH PRIMARY LATCH RELEASED ONLY. MORE IMAGES AVAILABLE UPON REQUEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311750February 26, 2020
ENGINE
MAKING RATTLING NOISE WHEN STARTING AND ACCELERATING, METAL SHAVINGS IN OIL FILTER AT 131,000 MILES WITH REGULAR MAINTENANCE, NOW NEEDS A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311111February 24, 2020
FUEL/PROPULSION SYSTEM
I WENT TO GET GAS THIS MORNING AND COULD NOT OPEN THE FUEL DOOR TO GET TO MY GAS TANK. I EVEN USED THE EMERGENCY HATCH IN THE BACK OF MY VEHICLE BUT IT WOULD NOT RELEASE. APPARENTLY, THE PLUNGER BROKE ON THE FUEL DOOR AND GOT STUCK SHUT. I HAD TO GET A MECHANIC TO OPEN IT SO I COULD PUT GAS IN MY VEHICLE. CURRENTLY IT IS NOT LATCHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310682February 22, 2020
ELECTRICAL SYSTEM, ENGINE
OIL LEAK FROM VALVE COVER GASKET ONTO ALTERNATOR CAUSING COMPLETE ELECTRICAL SYSTEM FAILURE. VEHICLE VERY QUICKLY LOST ALL POWER INCLUDING POWER STEERING AND BRAKES, BRAKE/HAZARD/INDICATOR LIGHTS, AND IGNITION WHILE TRAVELING AT HIGHWAY SPEED IN HEAVY TRAFFIC. EXTREMELY HIGH SEVERITY POTENTIAL HARM FROM THIS FAILURE MODE, WHICH WAS THE SUBJECT OF PREVIOUS SERVICE CAMPAIGNS FOR OLDER HYUNDAI VERA CRUZ AND SANTA FE WITH SAME 3.3L V6 ENGINE PLATFORM. UNACCEPTABLE TO HAVE OCCURRENCE OF THIS KNOWN DESIGN ISSUE WITH LATER MODEL PRODUCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310516February 21, 2020
SERVICE BRAKES, ENGINE, STEERING
MY 2014 SANTA FE SPORT BEGAN SHAKING VIOLENTLY AT 72 MPH. I TOOK IT TO A SHOP THINKING THE WHEELS HAD BECOME UNBALANCED. IMMEDIATELY THE VEHICLE BEGAN SHAKING AGAIN. I AGAIN TOOK IT FOR RE-BALANCING. SAME SHAKING PROBLEM. I TOOK IT A THIRD TIME TO AN AUTO REPAIR SHOP WHO FOUND THAT THE CALIPERS WERE SO HOT THEY WERE ABOUT TO BURN. YOU COULD FEEL AND SMELL THE HEAT. THE SHOP REPLACED THE CALIPERS THINKING THE SHAKING WAS A BRAKING ISSUE SINCE EVERY TIME I APPLIED THE BRAKES, THE VEHICLE WOULD SHAKE EVEN WORSE. THE CALIPER REPLACEMENT DID NOT FIX THE ISSUE. FINALLY AFTER REPLACING THE BRAKE PADS, CALIPERS, AND ROTORS, THE SHOP DID ANOTHER ROAD TEST. THEN THE CAR NOT ONLY SHOOK BUT THE ENGINE STARTED KNOCKING DUE TO TIE ROD FAILURE. THE VEHICLE CONTINUED TO BE DANGEROUS TO DRIVE, SO THE SHOP HAD IT TOWED TO HYUNDAI FOR AN ENGINE REPLACEMENT UNDER A TSB. HYUNDAI REPLACED THE ENGINE BUT WOULD NOT TAKE RESPONSIBILITY FOR THE CALIPER AND BRAKING ISSUES, WHICH ENDED UP BEING DIRECTLY RELATED TO THE ENGINE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310114February 19, 2020
ENGINE
I GET REGULAR OIL CHANGES ON MY CAR AND HAVE RECEIPTS OF MY LAST 2 OIL CHANGES, BUT THERE WAS NO OIL IN MY CAR AND THE BEARINGS WERE DRY AND RUBBING WHICH CAUSE METAL SHAVINGS TO GO INTO MY ENGINE. VEHICLE WAS MAKING A NOISE WHEN I PULLED INTO A HYUNDAI DEALERSHIP AND THEY DIAGNOSED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309433February 15, 2020
VEHICLE SPEED CONTROL
WHEN THE CRUISE CONTROL IS ACTIVE, PUSHING THE BUTTON TO DECELERATE OCCASIONALLY CAUSES THE VEHICLE TO DOWNSHIFT AND BEGIN ACCELERATING. MANUALLY DISENGAGING THE CRUISE CONTROL OR PUSHING THE BRAKE PEDAL HALTS THE ACCELERATION. THIS APPEARS TO BE A DANGEROUS FAILURE MODE. THE DEALERSHIP THAT EXAMINED THE VEHICLE SAID THIS IS DUE TO A DEFECTIVE CLOCK SPRING IN THE STEERING COLUMN THAT CAN CAUSE BUTTONS TO PERFORM THE OPPOSITE TASK OR FAIL TO WORK AT ALL. THE DEALER NOTED THAT THIS IS NOT AN UNCOMMON ISSUE. THE VEHICLE HAS APPROXIMATELY 50,000 MILES AND THE REPAIR IS NOT EXTREMELY EXPENSIVE AT $485. IT SEEMS THAT IT WOULD BE MUCH SAFER IF THE FAILURE MODE WAS TO SIMPLY NOT ALLOW THE CRUISE CONTROL TO ENGAGE WHEN A FAULT IS DETECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309173February 14, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ENGINE ''2014 HYUNDAI SANTA FE LIMITED. 3.3L 6 CYL FWD. I OWN THIS VEHICLE. I RECENTLY READ ABOUT THE CLASS ACTION SUITS AGAINST KIA AND HYUNDAI REGARDING ENGINE FAILURES AND FIRES. HTTPS://WWW.NCCONSUMER.ORG/NEWS-ARTICLES/SETTLEMENT-REACHED-WITH-HYUNDAI-KIA-IN-CLASS-ACTION-LAWSUIT-ALLEGING-ENGINE-DAMAGE-FIRES.HTML. I HAVE FILED A COMPLAINT ABOUT OUR 2017 KIA SOUL THAT HAS AN ENGINE FAILURE. WHEN READING THIS ARTICLE I NOTICED UNDER THE NEW DEFECT INVESTIGATIONS PARAGRAPH THAT 2011-2014 HYUNDAI SANTA FE'S HAVE ALSO BEEN LISTED FOR POSSIBLE PROBLEMS. HOWEVER, IT DOES NOT LIST OR FURTHER DEFINE IF IT IS ONLY FOR THE 2.0 L MOTORS AND MAY NOT INCLUDE THE 3.3 L. OUR HYUNDAI SANTA FE HAD AN ISSUE IN THE PAST. IT TOOK THE DEALER A MONTH TO DEFINE AND REPAIR. IT WAS COMPLETED UNDER THE MFG. WARRANTY AND I BELIEVE FINALLY A RECALL. THE FUEL LINE WOULD COLLAPSE WHEN YOU DEPRESSED THE FUEL PEDAL STARVING THE ENGINE OF FUEL. THIS CAUSED A LOSS IN POWER AND FORWARD MOMENTUM THAT BECAME UNSAFE TO DRIVE. AT THIS TIME, IT IS STARTING TO DO THE SAME THING. AFTER READING THIS ARTICLE, I AM CONCERNED ABOUT A POSSIBLE ENGINE FAILURE IN THE FUTURE NOW THAT MY WARRANTY HAS EXPIRED WITH THE MANUFACTURER. I WOULD LIKE TO HAVE MY VEHICLE INCLUDED IN ANY FUTURE RECALLS (THERE IS NOT ONE NOW) THAT MAY INVOLVE THIS SPECIFIC MOTOR AND VEHICLE. ALSO, I HAVE HAD PROBLEMS WITH THE SUNROOF, THE ENTERTAINMENT ELECTRONICS, AND AC/HEATING ELECTRICAL CAB CONTROLS. MANY ERROR MESSAGES ARE WRITTEN IN THE HYUNDAI LANGUAGE. THE DEALER STATED THEY NEEDED TO CHANGE OUT THE ONBOARD COMPUTER FOR A LIST PRICE OF $2,600.00. THE SECOND-ROW SEAT HEATERS HAVE FAILED AFTER THE WARRANTY AND HAVE HARDLY EVER BEEN USED. DEALER WANTED OVER $600 PLUS LABOR TO REPLACE EACH SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308762February 12, 2020
VISIBILITY/WIPER, EXTERIOR LIGHTING
HEADLIGHTS ARE INEFFECTIVE . LIGHTS NOW ONLY LIGHT APPROX 15 FEET IN FRONT OF CAR DOES NOT LIGHT SIDE OF ROAD. I HAVE HAD THE DEALER REALIGN HEAD LIGHTS AT LEAST FOUR TIMES NO EFFECT. I HAVE REPLACE TOE BULBS WITH JUST ABOUT EVERY BULB AVAILABLE LED AND HALOGENS 55WATTS TO 100WATTS NO EFFECTIVE CHANGE. FOR THE FIRST SEVERAL YEARS THEY WERE GREAT STREET SIGNS WERE CLEARLY SHOWN NOW LANE MARKERS SPEED SIGNS ARE ONLY VISIBLE AS YOU PASS THEM. LIGHT DOES APPEAR TO PASS THRU THE LENSES NOW. I HAVE TALK TO OTHER DRIVERS WITH SIMILAR CARS THEY ARE ALSO HAVING THE SAME PROBLEMS. THE HEADLIGHT ARE FROM EARLIER MODELS 2013 AND EARLIER WITH USED H11B LIGHTS NO AUTO PARTS STORES SHOW H11B FOR 2014 SANTA FE CATALOGS SHOW H11 BULB FOR THIS CAR. I BELIEVE THE LENS HAVE DETERIORATED TO THE POINT LIGHT BARELY PASSES THRU. DRIVING IN RAIN OR FOG IS IMPOSSIBLE TO SEE CLEARLY HAVE TO FOLLOW THE CAR IN FRONT OF ME. NEED YOUR HELP PLEASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308538February 11, 2020
SEAT BELTS
THE RIGHT, REAR SEATBELT IS LOCKED AND UNUSABLE . CAR WAS STATIONARY AND NOT INVOLVED IN ANY ACCIDENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308043February 9, 2020
ENGINE, POWER TRAIN
STOPPED AT RED LIGHT. EVERYTHING SHUT OFF, ENGINE WOULD NOT START OR ENGAGE.NO WARNING LIGHTS TOOK IT TO THE DEALER, WHERE THEY SAID IT WAS MAJOR ENGINE FAILURE AND THEY HAD TO CONTACT HYUNDAI ENGINEERING. THEY COULD NOT TELL WHAT WENT WRONG. HYUNDAI WANT TO SPLIT THE COST OF REPAIR BECAUSE THE CAR WAS NOT UNDER WARRENTY. IT NOW FEBRUARY, HYUNDAI HAS NOT ADMITTED THAT THEY HAVE AN ENGINE PROBLEM. THEY HAVE TRY TO REPLACE THE ENGINE TWICE ,ONLY TO HAVE THEM FAIL. THEY NOW GOING TO TRY A DIFFERNT ENGINE TYPE. IT NOW TIME TO REPLACE CAR. I HAVE AN CASE # 16797233 WITH HYUNDAI CUSTOMER SERVICE, WHICH HAS NOT BEEN VERY HELPFUL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307895February 8, 2020
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
I AM THE PERSPECTIVE BUYER OF THIS USED CAR CURRENTLY AT A DEALER FOR SALE. CARFAX REPORT INDICATES TWO RECALLS ON THE CAR. ON 2/17/20, SALESPERSON CALLED HYUNDAI INC ABOUT THE FUEL LEAK RECALL BEING FIXED IF I PURCHASE THE CAR FIRST AND THEN TAKE THE CAR TO A HYUNDAI DEALERSHIP TO FIX THE RECALL. IS THIS PROPER PROCEDURE IN PURCHASING A USED CAR? THE CAR IS CURRENTLY BEING OFFERED FOR SALE AT A SAVANNAH, GA, CRITZ MERCEDEZ DEALERSHIP. SALESPERSON PROVIDED A CARFAX REPORT THAT INDICATED RECENT SERVICE ON THE CAR THE DEALERSHIP PROVIDED. HOWEVER, THE DESCRIBED RECALL HAD NOT BEEN REMEDIED WHICH I BROUGHT IT TO THE ATTENTION OF THE SALESPERSON WHO THEN CALLED A HYUNDAI DEALERSHIP. I WAS TOLD HYUNDAI WOULD FIX THE ISSUE AND EXTEND THE WARRANTY ANOTHER 40,000 MILES. SHOULD I BE CONCERNED ABOUT BUYING THIS CAR BASED ON THE SALESPERSON REQUIRING PURCHASE FIRST BEFORE THE CAR IS FIXED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307335February 5, 2020
ENGINE
THIS IS A SANTA FE SPORT 2014. WHILE TRAVELING 110KMP ON THE HIGHWAY, THE VEHICLE COMPLETELY SHUT DOWN AND THE ENGINE WAS LOCKED. IT HAS 102,000 KM ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302158January 27, 2020
AIR BAGS, VEHICLE SPEED CONTROL
THE ELECTRICAL PROMPTS ON THE FACE OF THE STEERING WHEEL BEGIN TO MALFUNCTION. FIRST THE VOLUME CONTROL STOPPED, NEXT THE HANDS MOBILE PHONE CONTROLS. THEN THE CRUISE CONTROL FUNCTIONS AND THE MENU FOR USER SETTINGS STOPPED AS WELL AS AIRBAGS. WHEN TURNING CALLS ARE DROPPED , ALL FUNCTIONS ARE INOPERABLE WHETHER CAR IS IN MOTION OR STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe