Hyundai Santa Fe Complaints (2017)

972 consumer complaints on file.

#11603528July 20, 2024
ENGINE
went in for a routine oil change on vehicle at bob king hyundai in Winston salem, NC. Left home a few days later and home is 4hrs away roughly. When i got back home my Oil pressure light came on so i parked and checked the situation. There was no oil on my dipstick at all. Called dealer and asked why i'm empty if they just put oil in vehicle and they said they put in the right amount but my suv was saying another story. I literally had to fight with them to get a oil consumption test done free of charge for them to tell me what i already knew it was consuming or leaking, however they failed to tell me where it was going. Didn't want to honor the warranty that i bought into after i brought up the issues before it ran out and they denied my claim. i'm losing 1.5 - 2 qtrs. a week this is unacceptable by the manufacture to put bad equipment in or mess up a service and not take responsibility for their own actions! I had a trash bag full of empty oil jugs and i have had to make multiple trips to get my oil changed in that first week of not knowing why my motor was going through oil. My pressure light comes on during crank up to start and then goes away after i reach i certain speed on the rd and will come back off on on during rides. I also field multiple cases with BBB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602498July 15, 2024
ENGINE
My engine ceased without warning. I had to purchase a used engine for 16K and it just ceased without warning exactly the same way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600984July 10, 2024
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I bought this vehicle back in 2022 hearing how great Hyundai is wanting to make a long time purchase with a for my family. I’ve had different models vehicles but I wanted something reliable. Now hearing this is possibly a fire hazard I need all this taking care of immediately . I am dependent on my car to get to work, for food, and I take my kids to school an to practice and just everyday life. I will take my vehicle to the dealership immediately to attempt to get this taking care of this week an hopes this company can make it right. Thanks for your time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600552July 9, 2024
ENGINE
Vehicle stalled while driving and began knocking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600628July 9, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Hyundai Santa Fe. The contact stated while the vehicle was stationary, the vehicle started shuddering and the stalled. The vehicle was able to be restarted; however, the Emission System Fault warning light started blinking. The contact was able to safely take the vehicle to an independent mechanic who diagnosed the vehicle and related the failure to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599005July 4, 2024
ENGINE
knocking noise, check engine light, and then complete engine failure in one week. There is a recall on the engine but only for a month period and we don't fall in that manufacture date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598401July 2, 2024
POWER TRAIN
The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at slow speeds, the vehicle briefly shifted erratically, slamming into gear and violently lunging forward. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The vehicle was taken to another dealer, who was also unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597946July 1, 2024
ENGINE
(Feb 2022) As with all the years before, vehicle passed inspection without issue. (April 2022) 2017 Hyundai Santa Fe went in to the dealership to have fixed the recalled Auxiliary Canister Kit at 73k miles. Before this, there were no issues ever with my vehicle. (June 2022) Within a month and a half of the fixed recall, my car started to exhibit issues—without warning while driving on the highway, vehicle stalled and lost control of all functions. Luckily I was able to coast to the safety of the breakdown lane. Vehicle was towed to dealership who replaced battery and alternator. Vehicle seemed better for a short time after this, but ultimately around 6mo later trouble began again (January 2023) This time throwing codes, car stalling when accelerating on highway. Dealer replaced multi fuse, changed oil & filter, reset reminders and topped off fluids. Told us to drive for a few thousand miles to determine how much oil is burning. Brought back in May 2023. Engine light is on now. When on highway vehicle misfires. Had VCTS replaced, Crankshaft & Camshaft sensors replaced, spark plugs 2,4 & 6 replaced Oil level checked and was deemed “ok”. Ultimately, dealership recommended engine replacement, engine failed completely rendering vehicle inoperable/useless. Reached out to Hyundai for help, as well to make aware of engine problem, met with “not our problem”. Researched heavily for other vehicle owners with similar issues, found many actually! Hoping this reaches the right people for more help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597363June 28, 2024
ENGINE
The engine started ticking. I was driving on the highway and it started as a very slight sound (not yet ticking/knocking). But when I slowed down to exit the highway and then started to accelerate again the clicking got worse. The check engine light came on and I checked the code and it was P0014 and P0024. The oil was also low. I took it to the dealership and they said I need a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597571June 28, 2024
ENGINE
I was driving my vehicle on the highway and I heard that it making noise and knocking and I immediately pulled over in the highway and saw the oil came out of the engine. I took the vehicle to Hyundai dealership and they said the issue for vertical square and scoring. I have an extended warranty to repair the engine, but when I want to use it, they denied and said it is not covered by warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596409June 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving 35–40 MPH, the vehicle stalled. There were no warning lights illuminated. The contact noticed there were metal shavings in the oil. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted but provided no assistance. The contact stated that the failure was related to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling) however, the VIN was not included. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595315June 19, 2024
UNKNOWN OR OTHER
While getting up to speed on the freeway the full sunroof exploded. IT sounde like a bomb was going off and the entire sunrrof broke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595345June 19, 2024
POWER TRAIN
The car has intermittent hard upshift from 1st to 2nd gear. It feels as if the transmission seems to slip for a moment then jolts the car, making a hard bang noise and jerking forward, and at times spinning the rear wheels. If I stop the car, turn off the engine and restart it clears the issue. It does not throw off any codes. I have taken it to the Hyundai Dealer several times and they have verified it with me while in the car but since it does not give a code or warning lights they tell me they cannot fix it. Hyundai corporate has also been made aware. This started at 77K miles and has been occurring for the last 3 years. I have brought it into hyundai over a dozen times for the concern. I have several videos of the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594431June 14, 2024
ENGINE
My 2017 Sante Fe has recently started consuming oil at a very alarming rate. From doing research, there is ALOTA of hyundai owners having the same issue. There is no oil level indication light on the vehicle. Hyundai is aware of these problems. From what I have researched, this has been an issue since 2012. Every 500 miles, the car is short 2 quarts of oil. Did an oil consumption test with the crappy hyundai of metairie dealership. Hyundai immediately denied any work to be done before a physical inspection was even conplete. Now having to fight with the extended warranty people to try and fix the issue. Running an engine low on oil is dangerous! Not only because it puts us customers in danger of going bankrupt trying to pay the car off while having to pay for new engine that I'm sure will have the same issue, but also can cause break downs which puts the drivers and kids at risk for injury or death due to an accident happening while being broke down onside of the road. Serious thought needs to be put in about recalling these cars or engines or before hyundai continues to manufacture cars with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594222June 13, 2024
ENGINE, POWER TRAIN
The vehicle suddenly shut down while driving and the wheels locked up. There were no warning indicators at all. The failure happened to occur on a residential street, but if at speed on a highway this likely would have resulted an an accident. Upon inspection at the dealership it was determined that a connecting rod bearing failed and the rod had created a nearly 3 inch split in the engine block.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593836June 12, 2024
ENGINE
Engine knocks when I try to accelerate, there is also a long hesitation and vibration when I accelerate, reduced power, engine is burning oil excessively and engine smokes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593249June 8, 2024
ENGINE
Engine started to have knocking when starting engine after long sitting while off. Later, something with engine broke and it's at dealer to look at. We regularly changed the oil but started to have mass oil consumption. Had to get a tow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593214June 8, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Personal vehicle. Engine light appears & at times goes away. Happens frequently. However, had it serviced and was told the dashboard sensor did not need replacing. Then told yes, my catalytic converter is bad. This is a real concern if I hadn’t been so diligent & concerned. My mechanic insisted the converter was on recall. Please confirm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593006June 7, 2024
ENGINE
Driving on busy interstate no warning. No lights to indicate issue. Car stops. Looses all power. AAA towed. The engine had locked up. No oil none. Car maintained oil changes as recommended. Oil was just checked 3 days prior for long rode trip there were no oil. Leaks no Lights on dash indicating check engine There are thousands and thousands of consumers online stating the Same happened to them. The majority state Hyundai will not replace or fix repairs because of numerious reasons. The biggest is that a recall was issued to reset a code. Since purchased new in 2017 original owner , I have not received any recal notices. So if a owner does not receive notice. How is it our fault further damages aren’t covered? I am still traumitized from the car locking up on a 6 lane Highway surrounded by 70 mph plus cars trucks. Please do not allow deaths to occur before the Goverment steps in and forces Hyundai to take full responsibility for our safety. Thank you for your time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592671June 5, 2024
ENGINE
Total engine failure at 120,000 miles. Car shut down without warning while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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