Hyundai Santa Fe Complaints (2015)

255 consumer complaints on file.

#11103603June 23, 2018
ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING THE VEHICLE ON THE HIGHWAY, I NOTICED THE CHECK ENGINE LIGHT CAME ON. I CHECKED THE OIL LEVEL AND OTHER FLUIDS. THE OIL WAS VERY LOW. I PUT IN A FEW QUARTS OF OIL IMMEDIATELY AND TOOK THE VEHICLE TO GET AN OIL CHANGE PROFESSIONALLY SHORTLY AFTER. I NOTICED THE ENGINE WITH HESITATE AND IDLING BECAME ROUGH. AT THE SAME TIME, THE FUEL MILES PER GALLON DECREASED DRASTICALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089163April 20, 2018
ENGINE
TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE DRIVING 75 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE AND OTHER WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE VEHICLE, RESTARTED IT, AND WAS ABLE TO DRIVE. THE VEHICLE WAS TAKEN TO LEN STOLER HYUNDAI (1906, 11275 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (443) 249-8884) WHERE IT WAS DIAGNOSED THAT METAL WAS FOUND THROUGHOUT THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: 11185417 WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088575April 17, 2018
EXTERIOR LIGHTING
SOMEBODY HAS FINALLY DIED OVER THIS DEFECT, NOW WILL SOMETHING BE DONE ABOUT IT? I HAVE OWNED 2 HYUNDAI SANTAFE'S A 2013 AND NOW A 2015. THE HEADLAMP SYSTEM ON BOTH CARS, USING HALOGEN LAMPS, IS INFERIOR, UNACCEPTABLE, FOR VOLVO, DEADLY. THIS PROBLEM IS NOT LIMITED TO THE HYUNDAI CAR BRAND, BUT MANY BRANDS USING SIMILAR PROJECTOR HALOGEN HEADLAMP SYSTEMS. DRIVING ANYWHERE IN LIKE EQUIPPED VEHICLES THE LOW BEAM HEADLAMPS FAIL TO PROVIDE ENOUGH LIGHT AHEAD OF THE VEHICLE TO AVOID AN OBSTACLE COMING OUT OF THE SHADOWS. CASE IN POINT, THE UBER VOLVO PEDESTRIAN ACCIDENT. HAVING DRIVEN PROFESSIONALLY OVER 2.5 MILLION MILES IN MY LIFETIME, MY EXPERIENCE WITH THIS PROJECTOR TECHNOLOGY, IT IS MY PROFESSIONAL OPINION THE ACCIDENT COULD NOT HAVE BEEN AVOIDED. BECAUSE THE LAMP SYSTEM ON THE VOLVO, MY TWO HYUNDAI'S, FAIL TO PROVIDE ADEQUATE LIGHTING ALLOWING THE DRIVER TO SEE, AND AVOID, OBSTACLES. I AM ATTACHING SCREEN SHOTS OF A 7 SECOND VIDEO RELATED TO THE UBER ACCIDENT. JUST OVER 3 SECONDS IN, WITH A LITTLE OVER 1 SECOND TO REACT, THE PEDESTRIAN IS BARELY VISIBLE. THE HEADLAMPS ONLY ILLUMINATE TO THE END OF THE 2ND WHITE STRIPE, ON THE LEFT, IN FRONT OF THE VOLVO. THE SAME IS TRUE OF BOTH HYUNDAI'S I HAVE OWNED WITH A SIMILAR HEADLAMP SYSTEM. STUDIES HAVE SHOWN, WITH OUT ANY DOUBT, IT TAKES A LITTLE OVER 2 SECONDS FOR A HUMAN TO REACT, UNDER IDEAL SITUATIONS, TO A UNANTICIPATED SEE AND AVOID DRIVING EVENT. IN THIS EXEMPLAR THE DRIVER HAD BARELY MORE THAN 1 SECOND TO REACT, ONCE HIS BRAIN PROCESSED THINGS, AND THEN TOLD HIS EXTREMITIES TO DO SOMETHING. THEREFORE, DUE TO INADEQUATE LIGHTING, THIS ACCIDENT IN NO WAY WAS AVOIDABLE, NOW SOMEBODY IS DEAD, AND YOU DO NOTHING. I HAVE LOOKED FOR A WAY TO ILLUSTRATE THIS DANGEROUS ISSUE, THIS DEFINES IT IN SPADES. FINALLY IF THE VOLVO HAD THE HID, OR LED LAMPS, FOR THE DEFECT TO EXIST THERE, IS MORE APPALLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063645January 18, 2018
ENGINE, POWER TRAIN
MY HYUNDAI IS 3 YEARS OLD WITH 70,000 MILES ON IT , I'VE MAINTAINED THE VEHICLE ACCORDING TO MANUFACTURERERS SUGGESTIONS . THE CAR HAD NO CHECK ENGINE LIGHT ON OR WARNINGS THAT SOMETHING WAS WRONG AND THE NEXT DAY I START MY CAR AND IT'S MAKING A VERY LOUD TICKING NOISE WHILE DRIVING AND SLOWLY LOSING POWER UNTIL IT EVENTUALLY STALLED OUT . I WAS ABLE TO GET THE VEHICLE TO MY MECHANIC TO HAVE IT SCANNED , THE SCAN SHOWED THE EXHAUST SOLENOID HAS FAILED AND THE TIMING WAS ADVANCED , AGAIN THIS HAPPENED FROM THE CAR RUNNING PERFECTLY FINE ONE DAY TO THE ENGINE SHUTTING DOWN THE NEXT . SO THE MECHANIC TOOK THE SOLENOIDS OUT AND FOUND METAL SHAVINGS COVERING THEM . I'VE SINCE READ NUMEROUS COMPLAINTS ABOUT THIE TYPE OF ENGINE IN THIS VEHICLE THE THETA 11 GDI 2.0T , WHICH HAS BEEEN RECALLED 2011-2014 MODELS . THIS IS VERY DISHEARTENING TO HEAR THAT WITH A CAR THAT IS 3 YEARS OLD MY ENGINE IS NOW BLOWN AND NEEDS TO BE REPLACED AT MY COST , I STILL OWE A LOT OF MONEY ON THIS CAR . I'VE READ THAT HYUNDAI KNOWS THESE ENGINES ARE FAULTY FOR HAVING METAL SHAVINGS IN THE CHAMBERS BUT YET THEY'RE STILL PUTTING THEM IN BRAND NEW VEHICLES , NOW I AM STUCK WITH A LEMON BASICALLY AND HAVE TO SHELL OUT 6 GRAND FOR ANOTHER ENGINE THAT THIS COULD POSSIBLY HAPPEN AGAIN BEFORE IT'S PAID OFF . THIS CLEARLY IS A MANUFACTURER ISSUE NOT THE OWNERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062031January 10, 2018
ENGINE, FUEL/PROPULSION SYSTEM
STARTED THE CAR ONE MORNING AND IT RAN ROUGH. TURNED OFF A/C AND CAR SMOOTHED OUT. AS WE TURNED OFF OF OUR ROAD WE ATTEMPTED TO ACCELERATE AND CAR WOULD NOT GO MORE THAN 1MPH PER EVERY FEW SECONDS. WE PULLED OFF IN THE NEAREST PARKING LOT AND THE CAR DIED. DEALERSHIP HAS HAD THE CAR FOR ALMOST 2 WEEKS AND THEY HAVE ATTEMPTED TO HAVING NO IDEA WHAT IS WRONG WITH THE VEHICLE. BECAUSE THEY HAVEN'T DIAGNOSED THE VEHICLE THEY WILL NOT PROVIDE A RENTAL PER HYUNDAI'S CORPORATE POLICY. THIS VEHICLE HAS LESS THAN 45,000 MILES ON IT!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055410December 18, 2017
STRUCTURE:BODY
WE HAVE BEEN WARNED THAT THE HOOD MAY BLOW OFF INTO THE WINDSHEILD WHILE TRAVELING DOWN THE HIGHWAY. SAID THEY HAVE A FIX BUT IT HAS BEEN A COUPLE OF MONTHS BEFORE THEY SAY THEY HAVE A PART TO FIX IT. WE ARE AFRAID TO DRIVE THIS CAR AT THIS POINT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039771October 25, 2017
UNKNOWN OR OTHER
A PORTION OF THE SUNROOF INEXPLICABLY SHATTERED. THE VEHICLE WAS STATIONARY AND PARKED AT THE TIME, THOUGH THERE WAS NOTHING ABOVE, AROUND OR EVEN NEAR THE VEHICLE TO CAUSE THE DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015371August 15, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE ATTEMPTING TO LOCK THE VEHICLE'S DOORS, THE FRONT PASSENGER DOOR LOCK FAILED TO LOCK. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015370August 15, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER, EXTERIOR LIGHTING
I WAS ON GROUND FLOOR OF A PARKING GARAGE AND ALREADY IN THE PARKING SPOT---I HAD MY BRAKE ON AND WAS ACTUALLY READY TO SHIFT THE VEHICLE INTO "PARK". THERE WAS A SUDDEN REVING OF THE ENGINE AND THE CAR BEGAN TO MOVE FORWARD AT A HIGH RATE OF SPEED THROUGH A STEEL LATTICE WORK BARRIER AND THROUGH A FLOWER BED INTO AN EXTREMELY WET SURFACE. I HIT THE BRAKE AS HARD AS POSSIBLE AND BELIEVE THAT THE BRAKE FINALLY HELD. THE LEFT FRONT TIRE BECAME MIRED DOWN IN APPROXIMATELY 12-14 INCHES OF MUD. I BELIEVE THE COMBINATION OF THE MUD AND THE BRAKE CAUSED THE VEHICLE TO ACTUALLY STOP. NO AIRBAGS DEPLOYED DURING THIS ACCIDENT. BOTH SIDES OF THE CAR WERE DAMAGED FROM THE FRONT FENDER TO THE REAR FENDER, INCLUDING 1 HEADLIGHT UNIT, AND THE OUTSIDE MIRROR ON THE DRIVER'S DOOR (I DO NOT KNOW FOR CERTAIN IF THE OTHER OUTSIDE MIRROR WAS DAMAGED). I LOOKED UP "SUDDEN UNINTENDED ACCELERATION" ONLINE AND IT IS LOOKING MORE AND MORE LIKE THE THROTTLE POSITION SENSOR (TPS) MAY HAVE BEEN THE CAUSE OF THIS ACCIDENT. I DO HAVE A POLICE REPORT AND PICTURES BUT CANNOT SCAN THEM AS I HAVE ON CAPABILITY TO DO SO. NO OTHER VEHICLE AND NO OTHER INDIVIDUALS WERE INVOLVED. WE HAD A WRECKING COMPANY COME TO PULL THE CAR OUT AND TAKE TO AN AUTO BODY SHOP FOR ESTIMATE AND POSSIBLE REPAIR. THE ESTIMATE THAT WAS GIVEN TO THE POLICE OFFICER FOR THE ACTUAL PROPERTY DAMAGES (STEEL LATTICE WORK REPLACEMENT AND LAWN REPAIR) WAS LISTED AS $5000. IT IS UNKNOWN AT THIS POINT WHETHER THERE WAS ANY DAMAGE TO THE UNDERCARRIAGE OF THE VEHICLE AS A RESULT OF GOING OVER THE LARGE CONCRETE BLOCK THAT WAS IN FRONT OF THE PARKING SPOT. I AM WAITING FOR THE ESTIMATE TO KNOW THIS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11013824August 8, 2017
ENGINE
ENGINE SEIZED ON THE VEHICLE AFTER 32000 MILES. SERVICE DEPARTMENT CLAIMS THIS IS DUE TO POOR MAINTENANCE DESPITE ADEQUATE OIL CHANGES OCCUR DURING WITH THE MOST RECENT 1 DAY PRIOR TO VEHICLE BREAK DOWN. WE HAD DROVE THE VEHICLE LESS THAN 20 MILES FOLLOWING THE OIL CHANGE AND WAS LEAVING FOR A FAMILY VACATION AND WAS LESS THAN A MILE FROM OUR HOUSE WHEN IT BROOKE DOWN ON A CITY STREET WHEN THE BREAKDOWN OCCURRED. AFTER TOWING THE VEHICLE TO A LOCAL DEALERSHIP IT WAS FOUND TO HAVE A SEIZED ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013634August 8, 2017
STRUCTURE:BODY
I RECEIVED RECALL FOR SECONDARY HOOD LATCH WHICH CAN CAUSE HOOD TO REMAIN OPEN AND OBSCURE DRIVER VISION. I SCHEDULED APPOINTMENT WITH RICK CASE HYUNDAI. WHEN I GOT THERE, I WAS TOLD PART WAS NOT IN STOCK AND THEY COULD NOT RESCHEDULE BECAUSE THEY WEREN'T SURE WHEN THEY COULD GET PART. I CALLED POTAMKIN HYUNDAI AND HAD TO LEAVE A MESSAGE BECAUSE THEY DID NOT ANSWER THEIR SERVICE PHONE. I AM FILING COMPLAINT IN CASE SOMETHING HAPPENS, HYUNDAI CAN BE HELD LIABLE FOR NOT FIXING THIS ISSUE IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013495August 7, 2017
STRUCTURE:BODY, STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
I RECEIVED A RECALL FROM YOU REGARDING THE SECONDARY LATCH ON THE HOOD RELEASE. I CALLED THE DEALER TO ARRANGE CORRECTION. DEALER REP SAID THAT PARTS ON BACK ORDER AND I COULD BE PUT ON WAITING LIST. I CALLED HYUNDAI FINANCE AS THE VEHICLE IS LEASED AND SAID CAN YOU DO ANYTHING? THEY SAID TO TAKE VEHICLE TO DEALER AND HAVE LATCH INSPECTED. I CALLED DEALER BACK AND ASKED FOR AN APPOINTMENT. TODAY IS AUGUST 7, THEY SET AN APPOINTMENT FOR SEPTEMBER 5. I SAID AN INSPECTION REQUIRING 5 MINUTES TAKES A MONTH? PAPERWORK, REP SAID. MY COMPLAINT IS THAT YOU ISSUED AN IMPORTANT SAFETY RECALL AND MF. HAS NO PARTS? IS SEALER STALLING? DEALER NAME IS JOHNSON HYUNDAI IN CARY, NORTH CAROLINA. DON'T SEND RECALLS IF THE COMPANY WON'T CO-OPERATE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012631August 3, 2017
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED TO OPERATE AND THE INSTRUMENT CLUSTER SENSOR INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (INTERSTATE HYNUDAI, LOCATED AT 609 CONSTITUTION DR WEST MONROE, LA 71292) WHERE IT WAS DIAGNOSED THAT THE SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,654.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002980July 4, 2017
UNKNOWN OR OTHER
WHILE DRIVING MY HYUNDAI SANTA FE DOWN A HIGHWAY AT NORMAL SPEED, THE PANORAMIC SUNROOF ON THE VEHICLE SHATTERED. THERE WERE NO CARS AHEAD OF ME TO CAUSE A ROCK TO FLY INTO THE ROOF AND CRACK IT. THERE WAS AN EXTREMELY LOUD POP SOUND WHEN THIS ISSUE OCCURRED. THIS HAPPENED WHILE MY FAMILY AND I WERE DRIVING BACK FROM A HOLIDAY TRIP. READ ONLINE THAT MANY OTHERS ARE HAVING A SIMILAR SITUATION WITH THEIR PANORAMIC SUNROOF ON THEIR HYUNDAI SANTA FE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992080May 29, 2017
VISIBILITY/WIPER
PANORAMIC SUNROOF SHATTERED WHILE DRIVING. IT INITIALLY LEFT A LARGE HOLE ABOUT 2 FT BY 3 FT WHICH INCREASED OVER THE NEXT 2 HOURS AS I LIMPED HOME. THOUSANDS OF PIECES OF GLASS ENDED UP INSIDE THE OVERHEAD SUN SHADE AND INSIDE THE CAR. I WAS DRIVING ON A HIGHWAY LATE AT NIGHT AND THERE WERE NO ROCKS OR OTHER FLYING OBJECTS THAT COULD HAVE HIT MY CAR WHEN THIS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983933May 7, 2017
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
THE CAR STALLS AND COMPLETELY LOSES POWER. WE JUST HIT THE 62K MILE MARK. WHEN IT LOSES POWER EVEN THE BRAKES DO NOT WORK. WHEN YOU STOP AT A STOP LIGHT OR STOP SIGN THE CAR JERKS. THE EXHAUST IS SMOKING BADLY. THIS HAS HAPPENED ON MORE THAN ONE OCCASION AND WITH MORE THAN ONE DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968648March 27, 2017
ELECTRICAL SYSTEM, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE LIFTGATE FAILED AND ATTEMPTED TO CLOSE ON ITS OWN INTERMITTENTLY. THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN THE SMART LIFTGATE FEATURE WAS ACTIVATED AND DEACTIVATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936679December 21, 2016
LANE DEPARTURE: BLIND SPOT DETECTION, ELECTRICAL SYSTEM
SIMILAR TO INCIDENT 10885095; BLIND SPOT DETECTION SYSTEM FAILED WHILE DRIVING ON AN INTERSTATE AT 70 MPH. UPON INSPECTION BY DEALER, IT WAS FOUND THE SYSTEM NEEDED TO BE "RE-CALIBRATED", BUT NO BSD SENSOR ISSUES WERE FOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928064November 26, 2016
UNKNOWN OR OTHER
THE SCREEN ON THE GPS UNIT CRACKED AS I WAS CLEANING IT. I HAD THE CAR FOR 10 MONTHS WITH 7000 MILES ON THE CAR. HYUNDAI HAS REFUSED TO REPLACE THE UNIT. I AM UNABLE TO DOWNLOAD UPDATES, THE CONTINUITY IS BROKEN. THE CAR WAS PARKED AND IN MY DRIVEWAY AS I WAS CLEANING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927438November 22, 2016
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 65 MPH, THE DRIVER HEARD A LOUD EXPLOSION. THE DRIVER NOTICED THAT THE SUN ROOF SHATTERED AND PIECES OF THE SUN ROOF GLASS BEGAN TO FALL. THERE WERE MINOR INJURIES TO THE DRIVER'S AND PASSENGER'S HEADS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. UPDATED 01/31/17*LJ
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0

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