Hyundai Santa Fe Complaints (2022)

266 consumer complaints on file.

#11514215March 28, 2023
ENGINE, FUEL/PROPULSION SYSTEM
I have experienced power loss soon after I bought the car in Dec 2021. While I was driving the car was going in a constant speed of 20 to 30 mph. However hard I pressed the gas, car felt not responsive. Reported this to the service center and was advised that this may be since car is learning my driving habit. Later in december 2022, received a recall 236 letter from hyundai which was mentioning an issue similar to the one I experienced. Took the car for recall and informed me that the software upgrade is done as per manufacturer recommendations. Now on March 28th 2023 while I took the car out in the morning, there was more smoke than usual. And the same issue happened again. The car was not going beyond 20 to 30 mph for around 6 miles. Reported the same to the nearest service center and booked an appointment after 2 weeks . Also sent a complaint to hyundai motors directly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513585March 24, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Hi Team, Issue 1: unexpected Acceleration: Recently I found that is there is unexpected additional acceleration when I press gas pedal initially after changing gears from P to D. I am setting up an appointment with dealer to report and investigate this issue. My Car has only around 13000 miles on it. This issue was initially observed when one morning when i headed somewhere there is unexpected acceleration when I slightly press gas pedal. Issue 2: The Advanced Driver Assistance Systems (ADAS) doesn't work properly when set to adaptive cruise control. It doesn't slow down /stop when getting close to cars parked at signal specially as slight curvy roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513570March 24, 2023
VISIBILITY/WIPER
The front windshield wiper mechanism failed to work twice during a build up of snow/ice on the windshield. The first incident was while starting up the car in my driveway. I had to scoop out and scrape the snow from around the bottom of the arm of the wipers. After working on it for a couple of minutes, the wipers started working. The second time they completely stopped working was while I was driving on a 45 MPH road. Heavy, wet snow from the roof had slid down onto my windshield. I could not see because the wipers stopped working. I had to pull over to the side and physically scoop out the snow with my hand that was around the wiper arms at the bottom of the windshield, half under the hood. It was extremely difficult to get to it. I had to do this twice to get the wipers to start working again. I saw yesterday that there is a recall for this exact issue on 100,000+ Palisades. I am reporting this to the Hyundai Dealership from which we bought the vehicle last year. There were no warnings, lights, signs to indicate the wiper failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513300March 22, 2023
ENGINE
My vehicle has been having intermittent cylinder misfires for about 4-5 months now. Initially, before I knew this was the issue, I didn't think much of it because the shaking that would occur was mild, but as it gradually worsened I knew there was a bigger issue. I will start my car, the check engine light will be on, and the car will shake very hard with acceleration throughout the entire drive. I know that it is a cylinder misfire because I will get an alert on MyHyundai app telling me that a DTC code has been detected, this is the code, "DTC P030100" (the servicing department confirmed this was the misfire code). I have come to learn that the car usually only populates the code when the issue occurs for consecutive trips. As this is an intermittent issue, there are times when I know that the car is misfiring during the drive (it is obvious), but I will not be sent a DTC notification. I have taken my car to the dealership 3 times for this issue with documented DTC codes for each visit. Upon my initial visit to get this seen about, my local Hyundai dealership changed the spark plugs and coil packs in an attempt to fix the issue (although the spark plugs should not usually need replacing at 20,000 miles). It was about 2 days until it started misfiring again. Since then, I have taken it back to the dealership twice because of this unresolved issue, but if the cylinders are not misfiring the day I take it, the issue is dismissed. I truly do not think they know or care to investigate the matter further. I have taken it to the dealership 3 times within the last 3 weeks regarding this issue. I have to imagine this is a safety issue as it can increase the chance of engine failure. Today was the 3rd visit, I picked it up and as I was told, "we saw the DTC code, but the cylinder was not misfiring when we looked at it, so we drove it around a good bit and no issues so the code was cleared".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511912March 15, 2023
POWER TRAIN
Between January and March 2023, the vehicle had lost power twice when attempting to move after a red light. The vehicle would only move about 5 to 10 miles per hour. In order to make the vehicle work again, you have to turn off the vehicle and turn it back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511809March 14, 2023
POWER TRAIN
The contact owns a 2022 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511046March 9, 2023
SERVICE BRAKES
Stopped at a red light when the brake pedal depressed to the floor causing the vehicle to move forward from still being in gear. (No loss of brake fluid) It caused me to be involved in an accident. The investigating officer (police) tried the brakes, when he first tried the brake pedal was high and working, but then suddenly depressed to the floor for him as well. the vehicle needed to be towed to repair shop.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11510804March 8, 2023
TIRES
The contact called on behalf of her daughter who owns a 2022 Hyundai Santa Fe equipped with Kumho Tires, Tire Line: Crugen Premium, Tire Size: 235/60/R18, DOT Number: 000CMYANH. The contact stated that while the vehicle was parked, the rear passenger’s side tire became deflated. The tire was replaced with the spare and the vehicle was taken to a tire retailer and the contact was informed that the other tires had low tread and needed to be replaced. The tires were not replaced. The contact stated that the manufacturer was sent an email and she was awaiting a reply. The manufacturer was not notified of the failure. The approximate failure mileage was 10,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510435March 6, 2023
ENGINE
This vehicle is a Hybrid and the issue is an on/off error message that states that the inverter coolant level issue. When I lift the hood and view the inverter coolant level it is at the same location as the car was delivered in (exactly on the high mark). I have contacted two separate Hyundai dealerships in my area and one choose not to respond and the other stated that they were aware of this issue but had no fix for it. I tried to purchase the inverter coolant from the dealer and they do not even have it in stock to sell even if the coolant level was low. They have admitted that they do not know how to fix it or what is causing this issue. It is all over the forums and Hyundai is doing nothing to address it with anyone. I have a feeling that Hyundai does not know what the issue is and I know that they are aware and making no attempt to repair or replace it. If something is important enough to have a warning light go off shouldn't it be replaceable or repairable. These cars are put out so quickly and not enough testing and dealer personnel are not trained on how to troubleshoot or repair. I purchased the vehicle for cash and if Hyundai cannot fix it I believe I should be able to return it as a defect and get my money back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509902March 2, 2023
LANE DEPARTURE: ASSIST
When Lane Follow Assist(LFA) is engaged, the vehicle is expected to steer itself following lane markings. eg: in freeways. Even when engaged, at certain times, the vehicle disengages this feature possibly to due to failure to detect lanes or due to any other issues. This disengagement happens without any audible notice to the driver. All that happens is a very small icon in the console turning white from green. This can be easily missed as it can be easily hidden behind the steering wheel. Moreover, it's not safe to keep looking into the console when the driver is supposed to watch the road ahead. As heard, this issue is present in many Hyundai vehicles. An audible warning and bigger icon notification are most important for these safety critical situations. A driver may never know that the LFA is disengaged and probably can be in a collision before the driver realizes it. This is an important safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507809February 17, 2023
SEAT BELTS
The contact owns a 2022 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V816000 (Seat Belts) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505252February 2, 2023
POWER TRAIN
The contact owns a 2022 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502561January 19, 2023
ENGINE
The contact owns a 2022 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light was illuminated. In addition, the blue link feature failed to contact Law Enforcement as needed. The vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,777.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502371January 18, 2023
POWER TRAIN
The contact owns a 2022 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer, Columbia Hyundai (10981 Montgomery Rd, Cincinnati, OH 45249), and Jeff Wyler Superior Hyundai (238 W Mitchell Ave, Cincinnati, OH 45232) were made aware of the issue and confirmed that parts were not yet available. The dealers informed the contact that the next available appointment was in April 2023. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502340January 18, 2023
POWER TRAIN
Gray-Epperson Hyundai, Cleveland TN still responds that there is no remedy. Dealers are unable to provide loaner cars and will not do transmission inspection. They will only update the software which does not ensure that high pressure pump is affected. Waiting for Code P1C2D03 to pop can leave me stranded miles from home and an approved dealership. I will have to fight with Hyundai for tow reimbursement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501628January 13, 2023
POWER TRAIN
The contact owns a 2022 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 35 MPH, the vehicle began to jerk, and the transmission shifted to a lower gear. The contact stated that the "Transmission System Error" message was displayed. The contact drove the vehicle to a dealer who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 8,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499873January 3, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION
2021 HYUNDAI SANTA FE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL INVOLVING THE 8 SPEED DUAL CLUTCH TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499547December 30, 2022
ELECTRICAL SYSTEM:HORN, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2022 Hyundai Santa Fe. The contact stated that since purchasing the vehicle, the horn was inoperable. Additionally, the TPMS was offering an incorrect reading. The contact took the vehicle to the local dealer and the contact was informed that nitrogen needed to be used while inflating the tires. The vehicle was repaired but continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 3,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498665December 23, 2022
STEERING, SUSPENSION
On delivery the vehicle pulled to the left on the highway. Vehicle returned to dealer next day and 4 wheel alignment supposedly done. Car no longer pulled to left. Vehicle seemed very unstable in wet weather but owner assumed it was ok. At 3000 miles owner discovered all 4 tires wearing severely while adjusting tire pressures. Called dealer and dealership wanted a month to get back into service dept. Took vehicle to a local tire dealership for wheel alignment check. Front tires toe was -2 degrees. Rear tires plus 1.7 degrees. Owner parked vehicle when driving in icy weather became too dangerous as vehicle would try to spin out without driver input. Alignment assumed to be off from factory and dealer staff only corrected what they thought was wrong with front tires instead of doing a full re-alignment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498602December 22, 2022
VEHICLE SPEED CONTROL, POWER TRAIN
I was operating the vehicle at a rate of 35-45 mph while getting on a highway ramp. As I merged and attempted to accelerate, the vehicle downshifted into 2nd gear itself and suddenly dropped in speed. This same incident has taken place multiple times in the past two weeks. Today I was able to catch it on video.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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