Hyundai Palisade Complaints

2,511 consumer complaints on file.

#11586256May 1, 2024
UNKNOWN OR OTHER
The hatch struts prevent the hatch door to close due to the broken plastic surrounding the struts. Both struts were replaced a year after the vehicle was purchased brand new and then a year later another broke and now they are broken again and in less than a year they are showing sign of hair line cracks, which will eventually causes the hatch door to get stuck sand it will not shut. Not only it’s a safety problem but also a very expensive piece of struts. For both to be replaced it will cost $2500-3000. This is a defect designed with cheap plastic. Please issue a recall immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585747April 29, 2024
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:PUMP
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585675April 28, 2024
SEAT BELTS
In the second row seat the seat belts come unbuckled at spontaneous times. Often while driving. Sometimes multiple times in the same trip. It’s worse on my son’s seat where he has a booster and it happens to my daughter sometimes too, she’s not in a booster. It’s been going on for a few years. It’s very stressful. If you apply pressure (like leaning forward) it will happen too. This is after we have buckled heard the click and applied pressure to ensure locking. I noted the last time but this has been an ongoing issue. The dealer is. It helpful and says nothing is wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584605April 22, 2024
SUSPENSION, VISIBILITY/WIPER
1) Back end of the vehicle sways, bounces at any speed when going over slightest bump. Driving with failing shocks or struts has a direct impact on your ability to control vehicle. Research indicates KNOWN ISSUE with 2020-2021 Hyundai Palisades - TSB22-SS-001H issued for PART of the problem but no recall. Hyundai clearly knows about it but not issuing needed recall because it is a warranty item, hoping customers don't realize it until out of warranty. Mine still in warranty, 48K miles. Rear- self leveling shocks appear to be the issue along with upper insulator piece. See Forum: [XXX] ) Another KNOWN ISSUE with cracking windshields same model. Mine cracked [XXX] while parked under cover - no apparent cause, Hyundai wanted over 1K to replace - had to use insurance to replace it. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584262April 20, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, BACK OVER PREVENTION: WARNINGS
The warning sign about FCA, LDW etc. came on while driving. Cleaned all sensors and still the warning keeps coming up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584219April 20, 2024
SEAT BELTS
Second row passenger seatbelt randomly unbuckles when driving. This has happed 6 times in 30 days with two different people seated in that seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584214April 20, 2024
UNKNOWN OR OTHER
On April 19, 2024, while driving my 2022 Hyundai Palisade around 10:00 am (82 degrees outside) at a speed of 70 mph with no traffic ahead or behind me, my sunroof exploded. A very loud noise that startled my wife and me while driving. With no traffic on the road i was able to safely pull over and inspect the sunroof/damage. It left a semi round hole of shattered missing glass approximately twelve (12) inches in diameter. I then drove immediately to the nearest Hyundai dealer (Hyundai North - Covington LA). There service tech inspected it and said this issue has been happening often, but it is not covered under warranty, therefore, I would need to file an insurance claim to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583771April 18, 2024
ENGINE
Current mileage is 51,130. When slowing down to come to a stop;the engine shakes, vehicle stalls out, cuts off, and goes into park. No service or warnings lights where on the dash. I am able to re-start the engine after it stalls out. This has happened several times and now the engine is shaking and trying to idle down under normal driving conditions. There is also a tapping sound coming from the engine. Thankfully there was not much traffic the times the engine stalled, but this could have been a dangerous situation. If this would have happened during high traffic, a crash would have been inevitable. I went to my Hyundai dealership and service rep Chance (unsure of his last name), took vehicle for a test drive and he experienced above mentioned issues. The dealership was unable to give me a service appointment due to being very busy. No available appointments until May 13, 2024. I have viewed several Hyundai Palisade forums online where several people have had the same issue with the 2020-2021 Palisade from the engine having excessive oil consumption issues. If this is a known problem, Hyundai needs to make an effort to rectify it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583878April 18, 2024
ENGINE
I called the manufacturer twice about the recall 255. I feel usafe driving the vehicle after reading the recall report and cases. I called the dealership it was purchased from twice also and just got brushed off. Hyundai customer care put me on hold and hung up. I spent over $56,000 on this vehicle and expect better than this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583873April 18, 2024
SUSPENSION
I have a 2021 Hyundai Palisade with 65,000 miles on it and rear struts have already become an issue. I just (this week) replaced all four tires and did 65,000 mile routine maintenance on this vehicle. During these services, it was inspected by local Hyundai dealership and they confirmed the need for them to be replaced but car is available for additional inspection at any time. We first noticed a slight noise coming from the rear end about 4 months ago and it's progressively gotten worse and more frequent. I drive a considerable amount for work and I'm very concerned this is going to cause handling issues while on the road, especially during rainy weather. Internet forums are full of complaints of the same nature with these vehicles with low mileage. I don't know why Hyundai is not addressing this as a safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583193April 15, 2024
SERVICE BRAKES
While driving intermittently, the brake pedal becomes hard and does not allow for eased braking. The car continues to roll forward and appears unable to stop. After pumping and applying hard pressure, finally, the brake pedal depresses fully and forces a hard and immediate stop. The entire car seems to shake during the event. This has occurred approximately 5-8 different times at different speeds, all below 25 mph, such as in a parking lot and while exiting the freeway. There have been no lights or warning indications before, during, or after. The entire car shakes violently when the brake pedal is gently pressed. The car almost continued into an intersection of heavy traffic before stopping. The first and only appointment has just been made with the dealer for inspection tomorrow, April 16, 2024. No maintenance has been performed since the original purchase, and no other incidents have occurred with the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582212April 10, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
Major safety concern with vehicle stalling, having no power, not moving mainly in Snow Mode. The first month of purchase the car stalled, had no power, would not move in Comfort Mode. My Husband was driving and I thought it was a weird fluke or something. Then it happened driving up the hill to our house several times over the past year. That was annoying enough and THEN it snowed last week, roads were snow packed and icy. I was headed to work, had car in snow mode, attempted to pull out into traffic (thankfully with a whole lot of room between me and oncoming traffic!) and the car would NOT move. It literally stalled/lagged and would not go. I was almost read ended on a highway!!! This is not ok! I took the Palisade into the Dealership to look at/test and they "could not get it to replicate the issue". I also submitted a complaint to Hyundai Corporate, and after speaking with a Case Manager several times over the phone and via email - including sending them recorded video documentation of the issues, Hyundai determined that they would do nothing about this and would not even purchase the vehicle back. They could care less that a vehicle they produced is causing major safety issues for the public. I am beyond irate! We way overpaid for this car ("high demand" at the time of purchase) - $15,000 down, and because Hyundai does not care about their product, we just traded the vehicle in to get rid of it and had to pay an additional $7,000 out of pocket. There are literally NO WORDS!!! My families safety is worth more than the money we lost out on with that awful vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581844April 9, 2024
UNKNOWN OR OTHER
While driving at 65mph on interstate under mild weather conditions the front sunroof spontaneously exploded. There was an extreme loud pop sound followed by glass flying down the roof line and into the fortunately closed sun shade. There was no external impact to cause this and the sunroof mechanism was not being used. After pulling over for inspection a volleyball size hole was seen in front sunroof and the remaining pieces of fractured glass was bowed up suggesting the glass blew up and not down. Safety concerns from the loud pop sound startling driver and potential for glass to rain over driver and occupants if the sunshade is open. The dealer refused to look at the issue and suggested body shop for repair. There were no warning signs and not a driver related issue. There continue to be many incidents being reported here and I'm guessing countless that aren't. There is an issue with the manufacturer needs to address.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581230April 4, 2024
SUSPENSION
Knocking noise at back when driving was told it was the rear shocks. Was told by dealership on 4/4/2024 that there is a TBS regarding this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581124April 4, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
I have lost all confidence in this vehicle and my family, and I are scared to drive in (especially my 5 year old daughter). The mechanical failures that were experienced during these events were intense and life risking. During the first incident the vehicle brakes engaged while driving and caused the vehicle to stall in the middle of an intersection while turning left to enter highway, numerous vehicles were traveling in opposite direction and could have resulted in head on collision. No systems worked during this event, neither the horn nor the headlights worked to signal other vehicles of problem. Had to slam on the gas, which led to violent vehicle take off, that jolted my daughter around in her car seat and narrowly avoided collision with other vehicles. That was on [XXX], and similar events happened on [XXX] and [XXX]. Video and pictures of event were taken as they occurred on [XXX] event. Claim (Case#: XXX) was opened with Hyundai Consumer Affairs on [XXX]. All videos and pictures were shared on multiple occasions with Hyundai Team. Hyundai refused to repurchase the vehicle under Lemon Law provisions and cited that the issue didn’t start until the [XXX] event, which exceeds the 12-month statute. However, the issues started in Aug of 2023 and the dealer service records clearly document this. Hyundai insists that since they could not replicate the issue it didn’t start until Feb 1, when they were able to replicate. I don’t agree with this view and should not be penalized because of Hyundai’s technical limitations. Furthermore, they were perfectly fine with using my family as Guinee Pigs as they instructed me to continue driving the car and bring it when it happened again. Completely dismissing the gravity and potential consequences of the events, as described above, that took place on [XXX]. This vehicle has proven to have major malfunctions and should be removed from circulation immediately. Hyundai claims the issues have INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581077April 4, 2024
ENGINE, VEHICLE SPEED CONTROL
This incident occured on 4-2-2024, while driving to the doctor with my newborn daughter. Our 2023 Hyundai Palisade Limited did not respond/accelerate/move when pressing on the gas pedal. The engine/transmission seemed to malfunction when trying to pull off from a green traffic light. There was loss of power and the palisade would not move. This vehicle was purchased brand new and it is a serious safety concern that the vehicle can malfunction when attempting to accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580789April 2, 2024
VISIBILITY/WIPER
I had the driver-side wiper replaced in November 2023 due to a recall and have had an issue 3x since then. Twice, snow had accumulated under the wiper arm while driving and caused the wiper motor to stop. That is the exact reason for the recall but it continues to happen regardless. Then the other night while driving 70 on a freeway in heavy rain with wipers on full speed, the driver wiper started hitting the left edge of the windshield a few swipes, slowed down for a few swipes, then stopped completely in the lower position. Had to get off at the next exit as all attempts wouldn't get them working again. Two days later I was able to get into the dealership for a quick "tightening of the bolt" to get the wipers functioning again. The dealership said they knew exactly what the problem was due to so many people having this issue with needing the bolt tightened because it must have worked its way loose. The motor must be too weak and the replacement wiper arm has not remedied the occurrence, leading to some very hazardous situations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580760April 2, 2024
VISIBILITY/WIPER
Windshield wiper turns on when it is not raining even though it is on off and mist sensor is on off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580476April 1, 2024
SUSPENSION
There is a knocking or clunking noise from the rear of the vehicle when driving on bumpy roads at low speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580256March 30, 2024
ENGINE, POWER TRAIN
Took vehicle in for routine maintenance and first I was told my engine is misfiring. They replaced injector and then told me my engine is blown. Engine is on back order for 3+ months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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