Hyundai Palisade Complaints

2,511 consumer complaints on file.

#11633897January 3, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car exhibited an inability to effectively brake in a very common situation (braking when traveling at low speeds on slightly bumpy ground). I was approaching the end of our driveway and started to apply the brakes as I passed over some slightly bumpy ground asphalt. The car lurched forward repeatedly as the brakes were applied, bouncing forward in spurts rather than stopping and taking twice as long to stop than it should have; I was a couple of feet from entering the roadway despite beginning to break with plenty of time to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633773January 2, 2025
SERVICE BRAKES
Brake/traction system inoperable and fails to properly engage during normal driving conditions with variations ranging from: minimally uneven, minimally wet or minimally bumpy surface. When applying the brakes in these circumstances, the vehicle shakes violently while continuing to proceed forward. This has happened when braking at all speeds and as low as under 20mph. My family has narrowly escaped injury and death on multiple seperate occasions from running off of the road, to rear ending another vehicle, to sliding up through busy traffic intersections. We feel unsafe to drive/ride in this vehicle as we feel like we are playing Russian Roulette. This issue was previously communicated to the service dept at local Hyundai dealership but they were not able to find/replicate issue. I have videos now for proof. There have been no warning lights or other messages that would identify any issue with the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633637January 2, 2025
SEAT BELTS
Rear passenger seat belt has unbuckled / unlatched itself multiple times during driving. Unbuckles with passenger in seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633458December 31, 2024
SEAT BELTS
Update to previously filed complaint number: 11608439. Safety issue has been resolved. Initial complaint was due to defective seatbelt receiver buckle. Van Hyundai Carrollton dealership and Hyundai customer service refused to repair the issue under existing warranty, both claiming the issue was not a warrantied item. Months after safety issue was first reported, the vehicle was taken to another dealership, Huffines Hyundai Plano, where the faulty seatbelt buckle was diagnosed and quickly replaced free of charge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633146December 30, 2024
SEAT BELTS, SUSPENSION, UNKNOWN OR OTHER
I was unable to use my seatbelt because the end that accepts the strap, would not allow the seatbelt to click in to the device. I had to drive without a seatbelt several miles. I tried probably 20 times to get it to click in before giving up. My husband was able to somehow reset the mechanism, and it appears to be working fine at the moment. but I fear I could get either locked in or out of the seatbelt in the future. There was no warning the seatbelt was having an issue prior to this event. Also, it appears my model, the 2021 Hyundai Calligraphy is not included in the service bulletin campaign with the issue of a knock in the rear end (my noise is coming from the right rear area of the vehicle. Most likely the rear shock absorber, upper insulator. I'm not sure of the safety issue this will cause. Hyundai wants to charge me $160.00 to tell me if that is what it is. Knowing the other models in this year have this issue My vehicle has approx. 68,000.00 miles. They have told me my warranty expired at 60,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632937December 29, 2024
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Update to complaint #11631235 At time of original complaint submission, I was unable to figure out how to share the video documentation of the vehicle speedomoter defect. Having since figured it out, I want to share this evidence with the NHTSA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632911December 28, 2024
SEAT BELTS
Occasionally the driver's side middle row passenger seat belt will come unbuckled while driving. This happens without pushing the eject button. Reinserting the buckle will clear the seat belt alarm and refasten the belt but occasionally it will pop out again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632877December 28, 2024
SEAT BELTS
Second row seat belt buckles come unbuckle while driving. Even with buckle securely fastened and checked upon passenger being seated, later on the seatbelt becomes unbuckled randomly during driving. Extreme safety issue not only since the passenger is unbuckled, but because driver now becomes distracted trying to resolve a safety issue while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632610December 27, 2024
ENGINE
Premature radiator failure that could lead to engine failure while driving. Common problem with Radiator at low milage. Cracks and looses coolant at lower drivers side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632500December 26, 2024
ELECTRICAL SYSTEM
The contact owns a 2020 Hyundai Palisade. The contact stated that the vehicle had been starting independently. The contact stated while the vehicle was parked in the garage for hours, the contact noticed that the engine was running. The contact stated that upon pressing the Push to Start button, the vehicle turned off. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure could not be replicated, and the contact was informed that no failure was found. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 37,409.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632231December 24, 2024
SUSPENSION
Rear shocks and absorbers have been replaced twice and broken within 84,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632073December 23, 2024
SEAT BELTS
The captain seats in the back middle row will be clicked in place and they come undone during operation of the vehicle. This happens on both of the captain seats in the back row. This has occurred at least 6 times in the last month Dec 2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631993December 22, 2024
UNKNOWN OR OTHER
The Power liftgate RH lift cylinder (Passenger Side) snapped out and broke causing issue to open and close.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631874December 20, 2024
ENGINE, UNKNOWN OR OTHER
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine failed, as it was deemed "shot" by the dealership. Yes, the engine and vehicle are available for inspection upon request. 2. How was your safety or the safety of others put at risk? The vehicle began to stall while driving, which could have caused an accident, especially if the vehicle stalled in traffic or at high speeds. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem was confirmed by the dealership, which diagnosed the engine as needing replacement due to a lack of oil. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by the dealership. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the vehicle exhibited strange noises in the last week of October 2024 and symptoms of stalling in early November 2024. The check engine light turned on while driving to the dealership, just before the final diagnosis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631724December 20, 2024
SERVICE BRAKES
On December 19th at about 5pm, I was pulling into a gas station driving at about 10-15 MPH when my brakes locked up and the car started shaking. It felt like the anti lock braking system was activated and I did not have full braking control of the vehicle. I was driving slow enough that the vehicle did finally come to a complete stop. The gas station was flat and the road appeared in good condition, but is was dark outside and about 40 degrees F. No warnings were observed on the dash or heads up display. No one was hurt in or outside of the vehicle. We have only had the vehicle for a few months (purchased used from Carvana with only 6k miles) and only 70 hours of drive time where the issue has never been observed or reoccurred. Hyundai has not yet been notified but I will file a report with them and ask for an inspection although I’ve read in Hyuandai forums that they are aware of this issue and have no root cause or solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631670December 19, 2024
SEAT BELTS
Discovered from passenger complaint that the two seat belt tensioners involved with the middle seat captain seats are defective. They will lock on their own without any deceleration or passenger intervention and not release unless the seat belt is unlocked & fully retracted. I have personally tested this and found both middle seat retractors to exhibit this failure even with the car standing still and powered off. A web searched revealed that Hyundai seat belts are under investigation by the NHTA at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631518December 18, 2024
UNKNOWN OR OTHER
As I was driving, I heard A loud pop sound and then my sunroof shattered to pieces! It was not unusual weather or too hot or too cold. Why would this happen?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631155December 17, 2024
SUSPENSION
Self-leveling shocks are bad just over 70,000, when the vehicle is out of warranty. Contacted Hyundai with no assistance. Did my own research and found that it seems to be a known issue with Hyundai Palisades. [XXX] [XXX] Seems ridiculous that a part so expensive without the option for aftermarket parts would be going bad so easily. My safety has not been jeopardized YET; however, worn or broken shock absorbers can lead to reduced braking efficiency, which could be a serious safety risk in the event of an emergency braking situation. In addition, worn or broken shock absorbers can cause your vehicle to skid on wet roads Repairs are ongoing with an independent service provider. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630495December 13, 2024
SEAT BELTS
Seat belts will randomly unlatch. Mostly happens in the second row but does occasionally happen in the driver and passenger seat. My kids are normally in the second row and are aware of the issue. We always remind them to check the seat belts by pulling to make sure it is latched. The seat belts have unlatched even after the kids have pulled and verified they are latched which is pretty scary. We will be just driving down the road when the seat belts unlatch. Luckily we have not been in an accident in this vehicle. Afraid the seat belts would not help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630351December 12, 2024
SEAT BELTS
Driver’s and Front Passenger’s seat belt disengage randomly while driving. Even if you hear the click, the seat belt alarm silences, and you check it multiple times with force to ensure it is latched, it will pop loose later while the car is in motion. Serious safety hazard and while we only have experienced it in the fronts seat, we are extremely concerned it will happen with our daughter’s car seat belted in. This needs to be an immediate recall and a new latch assembly needs to be installed in cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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