Hyundai Entourage Complaints

288 consumer complaints on file.

#10876922June 27, 2016
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE REAR DRIVER SIDE DOOR SWUNG OPEN INDEPENDENTLY. THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE CONTACT PULLED TO THE ROAD SIDE TO CLOSE THE DOOR. THE FAILURE RECURRED INTERMITTENTLY. IN ADDITION, WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 06V356000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 142,000. UPDATED 09/30/16*LJ UPDATED 06/18/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873099June 7, 2016
SEATS
THE DRIVERS SIDE SEAT ROCKS BACK AND FORTH WHICH STARTED TODAY. AFTER LOOKING UNDER THE SEAT, TWO BOLTS FROM THE SEAT FRAME HAD BROKEN OFF. DON'T UNDERSTAND HOW A SEAT HAS THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865370May 17, 2016
STRUCTURE:BODY
THE SLIDING DOOR ON THE PASSENGER SIDE DON'T STAY CLOSED..WHEN I'M DRIVING THE DOOR SLIDES OPEN. SPECIALLY WHEN I MAKE LEFT TURNS. IT IS VERY DANGEROUS..SPECIALLY WHEN I CARRY 2 SMALL KIDS..MECHANICS CANNOT FIND WHATS WRONG WITH THE SLIDING DOOR..PLEASE HELP..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864031May 9, 2016
SEATS
FRONT MOUNTS ON DRIVERS SEAT HAVE BROKEN, NOW THE SEAT ROCKS BACK & FORTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851678March 25, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE UNDERGOING ROUTINE MAINTENANCE, THE INDEPENDENT MECHANIC ADVISED THE CONTACT THAT THE FRONT LOWER CONTROL ARM WAS SEVERELY CORRODED AND NEEDED TO BE REPLACED. PRIOR TO BEING NOTIFIED OF THE CORROSION, THE VEHICLE WAS REMEDIED UNDER NHTSA CAMPAIGN NUMBER: 13V556000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850272March 17, 2016
ENGINE
OUR VEHICLE HAS BEEN FOR REPAIRS TO COLUMBIA HYUNDAI IN MONTGOMERY, OHIO FOUR TIMES IN LESS THAN TWO YEARS. THE MAIN CULPRIT THAT HAS BEEN THE PRIMARY REASON FOR THESE SERVICE REPAIRS HAS BEEN THE CAM PHASERS. THIS TIME, MOST RECENTLY, 16 MAR 2016, I WAS INFORMED BY THE SERVICE DEPARTMENT THAT THE CAM PHASERS WERE IN NEED OF REPLACEMENT ONCE AGAIN. THIS ALSO REQUIRED THE TIMING CHAIN AND TENSIONER TO BE REPLACED WHICH IS IN LINE WITH THE CONTINUED ISSUES WITH THE CAM PHASERS ONGOING ISSUES. ADDITIONALLY, I WAS INFORMED THAT THE OIL CONTROL VALVE NEEDS REPLACED. THIS IS SIGNIFICANCE BECAUSE THE MANUFACTURER HAS KNOWN OF THIS ISSUE SINCE IT PUT OUT A TECHNICAL BULLETIN IN MAY 2009. THE TOTAL COST OF REPAIRS IS NEARLY $1,300 INCLUDING HYUNDAI REFUSING TO COVER THE CAM PHASERS, DESPITE THIS BEING LESS THAN ONE YEAR FROM THE LAST DATE OF REPLACEMENT BY COLUMBIA HYUNDAI. TODAY, I WAS FORCED TO DRIVE MY VEHICLE HOME DESPITE BREAKING DOWN WITHOUT EVEN HAVING LEFT THE DEALERSHIP LOT. THE VAN BROKE DOWN SEVERAL MORE TIMES ON THE WAY HOME AND WITHIN LESS THAN A MILE FROM THE DEALERSHIP. I FORCED THE VAN TO DRIVE DESPITE THE CHECK ENGINE LIGHT FLASHING AS PREVIOUSLY REPORTED TO THE DEALERSHIP AND DESPITE THE HARD ROUGH IDLING AND TREMENDOUS LOSS OF POWER THAT NEARLY RESULTED IN A HEAD ON COLLISION BETWEEN MYSELF AND ANOTHER VEHICLE AT A NEARBY INTERSECTION. THIS HAS GONE ON LONG ENOUGH AND DESPITE HYUNDAI'S EFFORTS TO ASSIST US BY COVERING THE REPAIRS THE FIRST TIME, REFUNDING ME THE AMOUNT THAT I WAS CHARGED THE SECOND TIME DUE TO FIGHTING OVER THE TIMING OF THE INCIDENT. THE THIRD TIME THIS HAPPENED THE DEALERSHIP COVERED THE COST, BUT TOOK SO LONG FOR THE REPAIRS AND IT STILL RESULTED IN THE CAM PHASERS BEING DIAGNOSED A FOURTH TIME AS NEEDING REPLACEMENT. THIS TIME HYUNDAI REFUSED TO DO ANY SERVICES AND WANTED TO CHARGE NEARLY $1,300 FOR THE TOTAL REPAIR COSTS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850081March 16, 2016
SUSPENSION
FRONT LOWER ARM WAS CORRODED AND BROKE WHILE I WAS DRIVING IT WHICH COULD'VE RESULTED IN LOSS OF CONTROL OF VEHICLE/CRASH. SEEMS THIS ISSUE WAS RECALLED ON EVERY 2007 ENTOURAGE EXCEPT MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778300September 28, 2015
AIR BAGS, SEAT BELTS, SEATS
FOR SEVERAL MONTHS NOW THE VEHICLE CONTINUES TO DISPLAY THE "AIRBAG" LIGHT ON WITHOUT GOING OFF. I HAVE BEEN TO NUMEROUS MECHANICS WHO HAVE ALL TOLD THE SAME THING THAT THE VEHICLE HAS A MANUFACTURER MALFUNCTION IN THE ELECTRONIC SYSTEM. ALL MECHANICS REFUSE TO TOUCH THE VEHICLE DUE TO THIS SERIOUS ERROR. THIS LIGHT APPEARED WITHOUT WARNING WHILE THE VEHICLE WAS PARKED AND WHEN TURNED ON THE AIRBAG LIGHT APPEARED. I AM UNCERTAIN AS TO WHEN. IN ADDITION, THERE IS A VERY SERIOUS CONCERN WITH THE DRIVERS SEAT WHERE IT IS SUPPOSE TO BE WELDED TOGETHER, HAS BROKEN CAUSING THE DRIVERS SEAT TO ROCK FREELY WHILE DRIVING. THIS IS ALSO AND CLEARLY A MANUFACTURER WELDING ERROR THAT OCCURRED WHILE DRIVING ON AN EVEN ROAD. THERE WAS NO FORCE OR EXTRA WEIGHT THAT CAUSED THIS INCIDENT AND ALSO ALL MECHANICS HAS SAID THIS TO BE A MANUFACTURER WELDING ERROR CLING FOR IMMEDIATE ATTENTION THAT IS A SERIOUS SAFETY RISK TO MY FAMILY AND MYSELF. THE SEAT BELTS ARE ALSO A SAFETY RISK AS THEY DO NOT FUNCTION PROPERLY WHEN FASTENED. SOME ARE TOO TIGHT CAUSING UNCOMFORTABLE DRIVING AND OFTEN STICK INTO THE SLIDING GROVE CAUSING NON-MANAGABILITY LEADING TO POSSIBLE INCIDENTS WHILE DRIVING. AGAIN, MECHANICS HAVE STATED THIS IS A MANUFACTURER ERROR WHICH IS REASON WE FIND IT NECESSARY TO FILE THIS COMPLAINT WITH OUR TRUSTED VEHICLE MANUFACTURER. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778274September 28, 2015
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
PASSENGER ELECTRIC SLIDING DOORS DO NOT LATCH PROPERLY. LATCHING THE DOOR MAKE TAKE SEVERAL ATTEMPTS. SHAFT HUMMING WHILE ON GEAR ON ACTIVE GAS PEDAL. THE NOISE DISAPPEARS WHEN THE GAS PEDAL IS NOT USED WHILE IN GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778275September 28, 2015
SERVICE BRAKES, SUSPENSION
BRAKE CALIPERS COME LOSE FAULTY SUSPENSION OF SHOCKS, ARMS, ETC. BECOME LOSE REGULARLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763523September 14, 2015
UNKNOWN OR OTHER
WHEN I TRIED TO PULL OUT ONTO THE HIGHWAY, THE ACCELERATOR WOULDN'T WORK. THE VAN WAS COASTING SLOWLY, BUT THE GAS PEDAL HAD NO EFFECT, EVEN PUSHED DOWN TO THE FLOOR. I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD, AND THE ESC OFF LIGHT, AND THE CHECK ENGINE LIGHT WERE BOTH ON. I TURNED THE VEHICLE ON AND OFF, AND IT STARTED WORKING AGAIN. THE CHECK ENGINE LIGHT IS STILL ON. THIS IS A MAJOR SAFETY ISSUE. I WAS LUCKY THAT DAY, BECAUSE THERE WASN'T ANY TRAFFIC COMING, BUT IF I WAS ON A BUSIER HIGHWAY, IT COULD HAVE CAUSED A MAJOR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761162September 3, 2015
VEHICLE SPEED CONTROL, SERVICE BRAKES
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750099August 20, 2015
ENGINE
MY WIFE AND I FIRST BROUGHT OUR VEHICLE TO COLUMBIA HYUNDAI/ACURA IN MONTGOMERY, OHIO FOR A SEVERE LOSS OF POWER WHILE SHE WAS DRIVING. THE INCIDENT NEARLY CAUSED MY WIFE AND CHILDREN TO BE REAR-ENDED WHILE TRYING TO ACCELERATE TO HIGHWAY SPEEDS, WHICH IS 65 MPH, HERE IN THE GREATER CINCINNATI AREA ON INTERSTATE 275. HYUNDAI DID WARRANTY THE WORK PERFORMED BY THEIR SERVICE SHOP AT COLUMBIA HYUNDAI, BUT ONLY AFTER IT WAS REVEALED TO ME THAT THE HYUNDAI WARRANTY ONLY APPLIED TO THE ORIGINAL OWNERS. THIS WAS NOT SOMETHING I WAS AWARE OF AND EVEN THE SALES MANAGER AT JAKE SWEENEY USED CARS AND I COMMENTED ON HOW GREAT THIS WARRANTY WAS FOR ME AND MY FAMILY BECAUSE HYUNDAI STANDS BY IT. WELL, THEY DID NOT WANT TO HONOR ANY OF IT UNTIL I ILLUSTRATED THAT THIS WAS A DEFECT IN THEIR VEHICLE AND ASKING ME TO PAY THE COSTS OF THE REPAIRS AND ASSOCIATED REPAIRS WAS RIDICULOUS. THE ISSUE INVOLVED THE CAM PHASERS OF THE ENGINE AND WERE REPAIRED ALONG WITH OTHER PARTS AND A RECALL ITEM ADDRESSED. NOT LESS THAN ONE YEAR AGO, PRIOR TO MY FAMILY AND I GOING ON VACATION, WE BROUGHT THE VAN BACK FOR THE SAME REASON, ALTHOUGH I DID NOT NOTICE ANY HESITATIONS, THE MECHANIC WHO TEST DROVE IT DID. IT WAS THE CAM PHASERS ONCE AGAIN. THIS TIME HYUNDAI ONLY WAS WILLING TO COVER HALF OF THE REPAIR COSTS, WHICH LEFT ME WITH NEARLY $1,100 IN TOTAL COSTS FOR A RENTAL VEHICLE, FUEL AND THE COSTS OF PARTS AND LABOR. THIS DEEPLY AFFECTED OUR FINANCES AND NEARLY CANCELLED THE VACATION TO FLORIDA I HAD BEEN SAVING UP FOR WELL OVER A YEAR. HAVING NO CHOICE, I PAID THE COSTS, AND TOOK POSSESSION OF THE VAN AFTER PAYING. I HAD NOT EVEN LEFT THE DEALERSHIP DRIVEWAY WHEN THE CHECK ENGINE LIGHT CAME BACK ON! MY SON WAS IN THE CAR WITH ME AND I HAVE VIDEO OF THIS OCCURRING. THE ISSUE WITH THE POWER LOSS HAPPENED AGAIN AND STILL OCCURS TODAY AS RECENTLY AS A FEW DAYS AGO WITH MY WIFE & CHILDREN IN THE VAN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748370August 13, 2015
STRUCTURE:BODY
REAR DOOR LATCHES ARE DEFECTIVE. THEY WERE DUE TO BE REPLACED UNDER A RECALL. AFTER THE DEALER COULD NOT GET THE PARTS FOR A YEAR THEY FINALLY REPLACED THEM WITH THE SAME PART ON ONE SIDE AND ONLY INSPECTED THE OTHER SIDE. THE RECALL WAS TO REPLACE BOTH WITH A NEW STYLE LATCH. LATCH STILL FAILS AND HYUANDAI CLAIMS THE RECALL IS COMPLETE. THE DEALER HAS TOLD HYUNDAI THAT THEY ONLY INSPECTED THE LATCH WHICH IS NOT THE SCOPE OF THE WORK TO BE PERFORMED. I HAVE TRIED TO RESOLVE THIS WITH HYUNDAI AND THEY JUST CIRCLE ME BACK TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746395August 5, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE POWER SLIDING REAR DOORS BEGAN TO INTERMITTENTLY FAIL TO PROPERLY CLOSE AND LATCH DURING THE FIRST YEAR OF OWNERSHIP. AFTER NUMEROUS ATTEMPTED FIXES BY THE DEALER (ONE UNDER RECALL) THE PROBLEM HAS STILL REMAINED AND EVEN GOTTEN WORSE. NOW THESE DOORS ALMOST ALWAYS FAIL TO PROPERLY LATCHED CLOSED AND HAVE SLID OPEN ON SEVERAL OCCASIONS WHEN THE VEHICLE WAS MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726688June 22, 2015
SUSPENSION
WHILE MAKING A SLOW RIGHT HAND TURN A LOUD NOISE WAS HEARD. A GRINDING NOISE FROM THE LEFT FRONT WHEEL AREA CONTINUED WHILE DRIVING SLOWING THEREAFTER WHENEVER THE WHEEL WAS TURNED SLIGHTLY. THIS COULD HAVE BEEN CATASTROPHIC IF THIS FAILURE OCCURRED AT HIGHWAY SPEED, RESULTING IN A POSSIBLE LOSS OF STEERING FUNCTION. UPON DISASSEMBLY OF THE LEFT SIDE STRUT ASSEMBLY, IT WAS FOUND THAT THE UPPER SPRING MOUNT HAD CORRODED TO A POINT THAT THERE WAS INSUFFICIENT MATERIAL REMAINING TO SUSTAIN THE LOAD LEVELS EXHIBITED BY THE VEHICLE ON THE STRUT. THE MOUNT HAD LITERALLY BROKE INTO 2 MAIN PIECES. IT APPEARS FAILURE WAS DUE TO EXCESSIVE CORROSION DUE TO ROAD SALT USE DURING THE WINTER MONTHS. IT WAS ALSO DETERMINED THAT THE LEFT SIDE WIPER PIVOT HAD A RUBBER DIVERTER UNDER IT WHICH ACTUALLY LET THE WATER FROM THE COWL AREA DRAIN DIRECTLY ONTO THE TOP OF THE STRUT MOUNT. THIS MIGHT HAVE ALSO CONTRIBUTED TO THE AMOUNT OF CORROSION PRESENT. RIGHT SIDE STRUT WAS ALSO REPAIRED AS A PRECAUTION. THERE WAS LESS CORROSION OF THE UPPER SPRING MOUNT PRESENT AND IMMINENT FAILURE PROBABLY WOULD NOT HAVE OCCURRED FOR A PERIOD OF TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723728June 5, 2015
SEAT BELTS
3 OUT OF 7 OF MY SEAR BELTS ARE FAULTY. ONE HAS RIPPED IN HALF, ONE IS PEREMENTLY LOCKED AND THE OTHER ONE IS FRAYING. IT'S A 2007 HYUNDAI ENTOURAGE. WE HAVE CONTACTED HYUNDAI AND THE DEALERSHIP AND THEY DON'T WANT TO DO ANYTHING ABOUT IT. I HAVE 5 CHILDREN SO I NEED ALL THE SEATBELTS. THIS IS CLEARLY A SAFETY ISSUE THAT NO ONE IS WILLING TO ADDRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722767June 1, 2015
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE ENGINE FAILED TO START. IN ADDITION, WHILE DRIVING 10 MPH A MONTH LATER, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE AND SHOOK VIOLENTLY. ALSO, THE VEHICLE DID NOT SHIFT INTO PARK AND THE BATTERY HAD TO BE DISCONNECTED IN ORDER FOR THE VEHICLE TO TURN OFF. THE FAILURES RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 13V556000 (SUSPENSION) AND 06V356000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722332May 29, 2015
SUSPENSION
WE NOTICED THE FRONT RIGHT SIDE OF THE VEHICLE WAS ALMOST RESTING ON THE TIRE. HAD A MECHANIC TAKE A LOOK AT IT AND THE FRONT DRIVERS SIDE SPRING WAS DROPPED DOWN. FOUND A RECALL FOR HYUNDAI SANTA FE AMD SONATA WITH EXACT SAME PROBLEM. HYUNDAI REFUSED TO ACKNOWLEDGE PROBLEM COULD ALSO BE IN THE ENTOURAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712473April 23, 2015
SEATS
WAS TAKING OFF FROM STOP SIGN AND SEE BROKE OFF METAL FRAME AND ABOUT THREW ME IN THE BACK SEAT LOOKED UNDER SEAT AND SAW METAL SEAT FRAME WAS BROKE ON BOTH SIDES VERY SCARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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