Hyundai Azera Complaints

713 consumer complaints on file.

#11150414November 9, 2018
AIR BAGS
MY WIFE RAN OF THE HIGHWAY AT ABOUT 50MPH TRAVELED A SHORT DISTANCE IN THE DITCH AND STRUCK THE SIDE OF A DRIVEWAY WHERE IT JOINED THE ROAD, FLEW OVER THE DRIVEWAY LANDING ON THE OTHER SIDE CAUSING A COMPRESSION FRACTURE OF 2 VERTEBRAE AND ALTHOUGH THE AZERA WAS A TOTAL LOSS WITH THE FRONT SUSPENSION PUSHED BACK 8" AND THE ROOF BUCKLED, NONE OF THE AIRBAGS WERE INFLATED. I CAN HELP BUT THINK THAT HER INJURIES WOULD HAVE BEEN LESS IF THESE HAD WORKED. THE ACCIDENT TOOK PLACE AT HWYFF AND COUNTY ROAD 170 JOPLIN MO.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11149482November 5, 2018
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2013 HYUNDAI AZERA. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO FOLSOM LAKE HYUNDAI (12530 AUTO MALL CIR, FOLSOM, CA 95630, (916) 293-4760) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING IN THE AIR BAG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,581.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144061October 30, 2018
ENGINE
TL* THE CONTACT OWNS A 2008 HYUNDAI AZERA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, FLAMES WERE PRESENT COMING FROM THE REAR OF THE VEHICLE. AFTER STOPPING AT THE LOCAL GAS STATION, A CITIZEN USED A FIRE EXTINGUISHER TO EXTINGUISH THE FLAMES COMING FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND A FIRE REPORT WAS FAILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER GETTEL HYUNDAI OF SARASOTA (3500 BEE RIDGE RD., SARASOTA, FL) WERE BOTH NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11142539October 25, 2018
ENGINE
AFTER MY VEHICLE HAS SIT FOR A ABOUT AN HOUR OR MORE WHEN STARTED THEIR IS A LOUD CLATTERING RATTLE NOISE COMING FROM THE ENGINE FOR ABOUT A FEW SECONDS AND IT GOES AWAY. TAKEN MY VEHICLE TO THE DEALER MULTIPLE TIMES AND I KEEP BEING TOLD ITS NOTHING. THIS PROBLEM STARTED IN APRIL 2017 AND HAPPENS EVERYDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142293October 23, 2018
SERVICE BRAKES, SUSPENSION
MY CARS DRIVER SIDE BACK WHEEL INVERTED AFTER I MADE A TURN, ON TO DIXIE HWY. I HAD MY CAR LOOKED AT BY AFFORD AUTO REPAIR. THEY INFORMED ME THAT MY CONTROL ARMS HAD CORRODED, AND BROKE THROUGHT THE UNDER CARRIAGE.. THE HAD SEEN IT BEFORE WITH MY MODEL AND SONATA AND THAT IST HAD A RECALL. I HAD MY CAR TOWED TO KERRY HYUNDAI IN FLORENCE, Y 41042. HYUNDAI CALLED BACK TO DENY THE RECALL BASED ON THE MILEAGE ON MY VEHICLE.I HAVE SEARCHED FOR AN ANSWERE BECAUSE THE RECALL IM REFERRING TO DOESN'T SPEAK ABOUT MILEAGE. MY CAR ALSO HAS RECALL 172 ACTIVE NOW, THAT HYUNDAI HAS ADDRESSED YET, AS OF THE TIME SINCE WE TOOK IT THERE FOR THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140738October 16, 2018
SEATS, POWER TRAIN
TL* THE CONTACT OWNS A 2007 HYUNDAI AZERA. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE DRIVER'S SEAT MOVED INVOLUNTARILY. IN ADDITION, THE GEAR SHIFTER FAILED TO MOVE TO THE REVERSE POSITION WHEN PROMPTED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE IN AN ATTEMPT TO CORRECT THE FAILURES. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V630000 (SEATS) AS A POSSIBLE CAUSE OF THE SEAT FAILURE. THE FAILURE MILEAGE WAS 136,840.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132861October 2, 2018
STRUCTURE:BODY
WHILE COMMUTING HOME FROM WORK IN LATE AFTERNOON, ROUGHLY 6:30 P.M. OF 9/26/18 THE PANORAMIC SUNROOF OF MY 2017 HYUNDAI AZERA SPONTANEOUSLY EXPLODED FROM THE INSIDE OUT FOLLOWED BY SHATTERING AND GLASS DEBRIS TO BE EXPELLED FROM MY VEHICLE ONTO THE INTERSTATE AND MOST LIKELY VEHICLES DRIVING DIRECTLY BEHIND ME. THE WEATHER CONDITION WAS SUNNY WITH A TEMPERATURE AROUND 80 DEGREES. I WAS IN THE MIDDLE LANE OF A 3 LANE HIGHWAY DRIVING AT 60 MPH WHEN SUDDENLY I HEARD A LOUD "POP" THAT SOUNDED AS IF A GUNSHOT WENT OFF IN MY VEHICLE. THE SOUND WAS DEAFENING AND EXTREMELY STARTLING ONLY TO THEN BE FOLLOWED BY THE SOUND OF BREAKING GLASS AND AIR BEING SUCKED OUT. IT TOOK ME A MOMENT TO GET MY BEARINGS AS I THOUGHT MY BACK WINDSHIELD MUST HAVE BEEN HIT BY A STRAY BULLET SOMEHOW. ONCE ASSESSING THE BACK WINDSHIELD THROUGH MY REARVIEW MIRROR I REALIZED IT WAS NOT DAMAGED AND THE SUCKING AIR SOUND AND GLASS BREAKING OFF WAS FROM OVERHEAD. MY SUNSHADE WAS THANKFULLY CLOSED BUT THE EXPOSED WHOLE IN THE GLASS MUST HAVE CREATED A VACUUM SO THE FABRIC BEGAN TO PULL UPWARD. I WAS ABLE TO MAINTAIN CONTROL OF MY VEHICLE EVEN THOUGH SHAKEN BY THE INCIDENT AND EXITED THE HIGHWAY AS QUICKLY/SAFELY AS POSSIBLE TO SEEK A PUBLIC PARKING LOT THAT I COULD STOP AT AND SAFELY EXIT MY CAR TO ASSESS THE DAMAGE. I FOUND THAT MY SUNROOF HAD INDEED SPONTANEOUSLY EXPLODED AT THE CENTER WHERE GLASS WAS VISIBLY BLOWN UPWARD AND FROM THE EXPLOSION FRACTURED/SHATTERED GLASS WAS THROUGHOUT THE ENTIRE GLASS SUNROOF PANEL AT THAT POINT. I BEGAN NECESSARY STEPS WITH MY INSURANCE AND NOTIFYING THE DEALERSHIP OF THE INCIDENT. I WAS GIVEN A SERVICE DATE OF 10/2/18 NEARLY A WEEK LATER AND WAS NOT PROVIDED A LOANER VEHICLE TO DRIVE IN THE INTERIM. I WAS TOLD TO COVER WITH A TARP OR TRASHBAGS AND TAPE DOWN TO CONTAIN THE REMAINING GLASS SO I DID NOT CAUSE ADDITIONAL ROAD HAZARDS UNTIL THE VEHICLE COULD BE SERVICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131906September 27, 2018
AIR BAGS, SEAT BELTS
I PURCHASED MY 2007 AZERA IN JULY OF 2018 THEN OVER A MONTH LATER IN AUGUST OF 2018 MY PASSENGER WENT TO PUT HIS SEAT BELT ON IN THE PASSENGER FRONT SEAT THE RED AIRBAG LIGHT AND THE PASSENGER AIRBAG OFF YELLOW LIGHT STAYED ON WHICH IS NOT SUPPOSE TO HAPPEN NOW THE RED AIRBAG LIGHT STAYS ON ALL THE TIME AND THE YELLOW PASSENGER LIGHT STAYS ON WHILE THE SEAT BELT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131497September 25, 2018
AIR BAGS, SEAT BELTS
RED AIR BAG LIGHT CAME ON WITH THE YELLOW PASSENGER AIRBAG OFF LIGHT WHEN MY PASSENGER WENT TO PUT HIS SEAT BELT ON AND THE RED AIR BAG LIGHT STAYS ON AND THE PASSENGER AIR BAG LIGHT CONTINUES TO GO ON WHEN THE SEAT BELT IS MOVED TO CONNECT DOESNT NEED TO BE CONNECTED FOR THIS TO HAPPEN THERE IS A RECALL BUT MY VEHICLE DOES NOT FALL INTO THE MANUFACTURING DATE MY MANUFACTURING DATE IS 05/11/2007 .I CONTACTED HYUNDAI AND THEY SAID ITS NOT ON RECALL .I BELIEVE IM NOT THE ONLY PERSON WHO IS EXPERIENCING THIS SAFETY HAZARD PROBLEM .PLEASE HELP ME CANT AFFORD THE 1000 DOLLAR FIX BY THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130725September 22, 2018
SEATS
THE DRIVER SEAT RECLINE ENGAGES WHILE DRIVING WITHOUT INPUT FROM DRIVER NOW STUCK IN FULL RECLINE POSITION AND MOVES SEAT IN REVERSE WITHOUT INPUT FROM DRIVER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130573September 21, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 HYUNDAI AZERA. WHILE DRIVING 15 MPH, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND FOUND DIAGNOSTIC TROUBLE CODE: 1346 (NO RESISTANCE TO AIR BAG). THE MECHANIC ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124492September 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2014 HYUNDAI AZERA. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO BILLINGSLEY HYUNDAI OF LAWTON (2502 NW 82ND ST, LAWTON, OK 73505, (580) 536-3326) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT ISSUED ANY AIR BAG RECALLS FOR THIS YEAR, MAKE, AND MODEL VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,001.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121022August 20, 2018
AIR BAGS
AIR BRAKE WARNING LIGHT CAME ON AND THE PASSENGER AIRBAG OFF WARNING LIGHT CAME ON WHEN A PASSENGER IS SITTING IN THE PASSENGER FRONT SEAT OR NOT. BOTH STAY ON EVEN AFTER READING THE MANUAL TO RESET IT.COSEQUENTLY THE PASSENGER AIR BAG IS IMOBILIZZED AND WILL NOT PROTECT THE PASSENGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121094August 20, 2018
AIR BAGS
THE AIRBAG LIGHT CAME ON IN MY CAR. I TOOK IT INTO THE PHIL LONG HYUNDAI DEALERSHIP IN COLORADO SPRINGS AND WAS TOLD THAT THE PASSENGER OCCUPANT DETECTION SENSOR IN THE FRONT PASSENGER SEAT WAS MALFUNCTIONING AND NEEDED TO BE REPLACED. AT FIRST THE SERVICE REPRESENTATIVE WAS VERY CONFIDENT THAT HYUNDAI WOULD PAY FOR THE REPLACEMENT, BUT AFTER A PHONE CALL HE WAS TOLD THAT THEY WOULD NOT BECAUSE MY VEHICLE HAD OVER 100,000 MILES AND I WAS NOT THE ORIGINAL OWNER. (HOWEVER, I DO BELIEVE THAT THIS IS A DEFECTIVE PART BECAUSE THE SAME THING HAPPENED TO MY SISTER'S HYUNDAI.) THE MILEAGE ON THE CAR WAS 117,108 WHEN I HAD THE ISSUE DIAGNOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120960August 19, 2018
STEERING
MY AZERA IS OUT OF WARRANTY BUT THE STEERING COUPLER IS WORN AND NEEDS TO BE REPLACED. SEVERAL MODELS AND MODEL YEARS HAVE BEEN ISSUED A RECALL FOR THIS PROBLEM BUT MY VEHICLE (ACCORDING TO HYUNDAI CUSTOMER CARE) IS NOT ONE OF THE VEHICLES. HYUNDAI SHOULD REPAIR THE WORN STEERING COUPLER WITH NO CHARGE TO THE CUSTOMER OR AT LEAST DISCOUNT THE COST OF REPAIR FROM THE OUTRAGEOUS $500.00 PRICE QUOTED TO ME. THE PART IS LESS THAN $20.00 TO PURCHASE. MY STEERING COLUMN CLUNKS OVER BUMPS AND VIBRATES AT SPEEDS OVER 50 MILES/HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115732August 4, 2018
STRUCTURE:BODY
I OPENED THE DRIVER SIDE BACK DOOR AND THE HANDLE CAME OFF IN MY HAND -- I WAS PARKED AT HOME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115591August 3, 2018
STRUCTURE:BODY, ENGINE, SEATS
THE VEHICLE WAS PARKED IN OUR DRIVEWAY AND HAD NOT BEEN DRIVEN FOR ABOUT 12 HOURS. WE WERE TOLD BY THE FIRE DEPARTMENT THAT THE ENGINE SMOLDERED FOR HOURS AND BROKE THROUGH THE FIRE BARRIER INTO THE CAR AND IGNITED THE INSIDE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11114715July 31, 2018
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
08 AZERA: AIR BAG LIGHT COMES ON ALONG WITH PASSENGER SEATBELT WARNING. FIRST WOULD OCCUR INTERMITTENTLY 2 YRS AGO BUT FOR MORE THAN A WEEK THE AIRBAG LIGHT WOULD STAYS ON (EVEN WHEN A PASSENGER IS SEATED OR NOT). HAD DEALER LOOK AT IT (WHEN IT WAS ON) & THEY INDICATED IT IS THE PASSENGER SEAT BELT / WIRING HARNESS ISSUE THEY'VE BEEN REPLACING UNDER A RECALL. INDICATED THE CAR'S VIN DIDN'T APPEAR IN RECALL BUT SERVICE REP. SAID IT APPEARS TO BE THE EXACT SAME ISSUE. HAD REPLACED. NOW IT IS OCCURRING AGAIN. REQUESTING HYUNDAI CORPORATE REVIEW AND APPROVE REPAIR AT NO CHARGE. CONCERNED FOR OUR SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113977July 26, 2018
UNKNOWN OR OTHER
I WAS DRIVING ALONG ON I-95 WHEN I HEARD A LOUD, EXPLOSIVE POPPING SOUND. IT FREAKED ME OUT AT FIRST AS IT SOUNDED LIKE I HAD BLOWN A TIRE, BUT THE CAR DIDN'T SHAKE, BUMP OR SWERVE. I HADN'T SEEN ANYTHING IN THE ROAD I COULD HAVE HIT, AND I WASN'T DRIVING BEHIND ANY CONSTRUCTION TYPE TRUCKS DROPPING PEBBLES OR SAND. THE CAR WAS DRIVING AS IF NOTHING HAD HAPPENED, SO I CONTINUED TO THE NEAREST EXIT. AS SOON AS I WAS OFF THE HIGHWAY, I PULLED OVER, GOT OUT AND SAW RIGHT AWAY THAT THE PANEL OF MY PANORAMIC SUNROOF THAT MEETS THE WINDSHIELD WAS CRACKED, BROKEN AND MISSING PIECES IN THE LEFT AND RIGHT CORNERS, BUT ONLY HAD MINOR CRACKS IN THE CENTER. I WAS THINKING THIS WAS A VERY STRANGE PATTERN OF BREAKAGE IF SOMETHING LIKE A ROCK HAD HIT THE GLASS. I CALLED HYUNDAI ABOUT FIXING THE GLASS AND THEY TOLD ME THEY DON'T DO IT--THAT THEY HAVE ANOTHER COMPANY DO IT FOR THEM. THEY GAVE ME THEIR NUMBER, BUT WHEN I CALLED, THEY SAID THEY COULDN'T DO IT EITHER. IT TOOK ME 4 OTHER CALLS TO FIND A PLACE THAT WOULD DO THE WORK. WHEN I SPOKE TO HYUNDAI AND EXPLAINED HOW I COULDN'T UNDERSTAND WHAT HAD HAPPENED TO CAUSE THE PANEL TO BREAK, THEY MADE NO MENTION OF THE POSSIBILITY IT MAY HAVE EXPLODED. IT WASN'T UNTIL I GOT HOME THAT A FRIEND SAID SHE GOOGLED EXPLODING SUNROOFS AND FOUND ALL KINDS OF INFORMATION ABOUT IT, AS WELL AS CLASS ACTION SUITS. I HAVE SINCE FOUND OUT THE NEW PANEL COSTS $215 AND APPROXIMATELY $80 TO INSTALL. I AM HAVING THE REPAIR DONE RIGHT AWAY AS I CAN'T DRIVE AROUND LIKE THAT. I LIVE IN FLORIDA WHERE IT RAINS WITHOUT NOTICE AND I WOULDN'T WANT TO DAMAGE THE SUNROOF MOTOR OR ANYTHING ELSE BY GETTING IT WET. FORTUNATELY THE SUNROOF WAS CLOSED WHEN THIS ALL HAPPENED AND I HAVE NOT OPENED IT TO SEE IF THERE IS GLASS INSIDE EVERYWHERE BECAUSE I DON'T WANT TO CREATE FURTHER DANGER OR MESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113493July 25, 2018
STEERING
THE STEERING COLUMN AND WHEEL HAD A LOT OF PLAY THAT GOT PROGRESSIVELY WORSE. I HAD A SPOT THAT WOULD " POP" WHEN YOU TURN IT LEFT OR RIGHT. THAT ALSO PROGRESSIVELY WORSENED TO THE POINT THAT I WOULD GET A LOUD CLUNKING NOISE WHEN I TURN THE WHEEL OR HIT EVEN THE SLIGHTEST BUMP ON THE ROAD. I FOUND A LOT OF SIMILAR COMPLAINTS ONLINE FOR THE HYUNDAI'S AND A LARGE RECALL FOR THE SONATAS AND ELANTRAS BUT DOESN'T INCLUDE THE AZERA. ITS THE SAME EXACT ISSUE AND SAME PART WITH A DEFECTIVE RUBBER COUPLER BEHIND THE STEERING WHEEL. I PAID TO HAVE THE PART REPAIRED YESTERDAY WHEN THE TWO OTHER PEOPLE ON THE HYUNDAI WORK SHUTTLE HAD THEIR REPAIRS COVERED BY THE RECALL. ALL 3 OF US IN THAT CAR HAD THE SAME EXACT PROBLEM ! THAT'S HOW COMMON IT IS! HOW IN THE WORLD CAN THEY NOT INCLUDE THE AZERA?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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