Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11724517March 16, 2026
POWER TRAIN, STEERING, SUSPENSION
The front axles in my 2024 Honda prologue touring model four-wheel drive I have been clicking and making noises even before 1,000 miles. I have spoken to the dealer several times and Honda as well two times. I do not know if this is dangerous but it seems dangerous to me. I am used to driving older vehicles that I maintain to almost new standards. I am honestly more nervous about driving this car at highway speeds than my 2006 BMW 330 I with 155,000 mi. I have been told that there is no fix for the situation at this point. I purchased a Honda the second brand new one in one year believing this was a great company that would stand by their product. My other vehicle is a 2024 Honda CRV touring model hybrid. I completely love this vehicle. I am now believing that they are not such a great company and they have made a mistake with this vehicle. I realize that this is not made by Honda but it is sold by Honda and they should not be so negligent in dealing with these issues. It is all over the internet that this car has problems and it seems that no one is dealing with it. Can you please help! Thank you for your help in this matter. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724496March 15, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
The issues I am experiencing for approximately the past five to six months include:- Forward Collision System showing the message “Forward Collision System Unavailable.” Adaptive Cruise Control displaying “Adaptive Cruise Temporarily Unavailable.” Rear parking safety system applying sudden braking even when there is no pedestrian, vehicle, or object nearby. Even when the system is set to “Alert Only,” the vehicle still applies the brake unexpectedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724308March 14, 2026
POWER TRAIN
The vehicle produces a ratcheting / clicking sound from the front axle area when turning the steering wheel, especially during low-speed turns such as pulling out of a parking space or making sharp turns. The sound appears to originate from the front drive axle or CV joint area. The noise is repetitive and occurs when the vehicle is under light acceleration while the wheels are turned. This problem has been widely reported by other Honda Prologue owners and appears related to defective front drive axles or CV joints. There are reports and a current lawsuit alleging that the 2024–2026 Honda Prologue vehicles have axle defects causing clicking or ratcheting noises when turning. I am concerned that the drivetrain component may fail prematurely and potentially affect steering or vehicle control. Because this involves the axle and drivetrain, it may represent a safety risk if the component degrades or fails while the vehicle is in motion. I am submitting this complaint so the issue can be investigated for potential safety defects affecting Honda Prologue vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724227March 13, 2026
POWER TRAIN
Beginning at 9000 miles, clicking began when taking right and left turns. I have had 8 axle replacements and still the issue is not repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724046March 13, 2026
POWER TRAIN, SUSPENSION
A loud clicking and popping sound while turning the car at low speeds, attributed most likely to the CV joint. The sound is happening more and more frequently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723969March 12, 2026
POWER TRAIN
My 2024 Honda Prologue produces a rhythmic clicking and rattling noise from the front axle area whenever I make low‑speed left or right turns. The sound is tied to wheel rotation and is most noticeable during sharper turns such as entering or exiting a parking space. The noise is reproducible on every drive and began early in the vehicle’s life. It appears consistent with the widely reported front CV joint/axle defect affecting other Prologue owners, many of whom describe the same clicking or ratcheting noise during turns. Honda has issued internal guidance acknowledging this symptom and advising dealers that the issue is under investigation. Because this involves the front drive axle/CV joint assembly, there is concern about premature wear or potential failure of a critical steering and drivetrain component, which could pose a safety risk if the condition worsens. Same Incident (0): Candidate Same Incidents (0): VIN MISMATCH relateRelate *C
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723897March 12, 2026
STEERING, WHEELS
Axle noise from both sides while turning, noise is very loud as if it is going to break. Unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723756March 12, 2026
STEERING
Often at times when turning, I hear a clicking noise. Was informed it could be CV joints. Went to Honda and was told they can't do nothing about it at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723704March 11, 2026
POWER TRAIN, STEERING
The cv axle makes a very loud clicking noise when turning and is actively getting worse. Honda has done nothing to ensure my safety in this car and I with experience in vehicles know the cars cv components are due to fail at some point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723579March 11, 2026
SUSPENSION
Hello I buy the need hona prologue and from the first month the axles started making noise I tried to go to Honda dealer they say we don’t have no fix for this until now it’s almost 1 year they are giving me the same answer I am soo scared to drive the car because the sounds is getting more nd more I also attached the service reports with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723528March 11, 2026
POWER TRAIN
My vehicle began producing loud clicking and popping noises from the front drivetrain during low-speed turns and acceleration around October 2025 at approximately 8,000 miles. I brought the vehicle to a Honda dealership for inspection, where the service department confirmed that both front CV axles were defective and recommended replacement. The replacement parts were initially backordered but have since arrived at the dealership. However, Honda has informed the dealer that the company is currently investigating this issue and does not consider it a safety concern at this time, and dealers have been instructed not to replace the axles unless there is obvious physical damage. As a result, the dealership has not repaired the vehicle despite diagnosing both axles as defective. I am concerned that premature failure of both front axles could lead to drivetrain malfunction or loss of power to the wheels while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723314March 10, 2026
STEERING, WHEELS
When turning left or right, the vehicle produces a distinct clicking sound from the front drivetrain or steering area. This issue was first noticed on January 22, 2025 and has continued to occur since that time. I have reported the problem to the dealership on multiple occasions; however, the concern is no longer being documented on my service receipts despite my attempts to have it addressed. The persistent clicking noise raises concern about a possible defect involving the axle, CV joint, steering components, or the electric drivetrain system. If a related component were to fail while the vehicle is in motion, it could result in loss of propulsion, steering impairment, or sudden mechanical failure during a turn, increasing the risk of a crash. The dealership has indicated that the manufacturer is aware of the issue but has not yet provided a repair remedy or guidance to the service center, leaving the vehicle operating with a potentially unresolved mechanical defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723235March 10, 2026
UNKNOWN OR OTHER
I have a 2024 Honda Prologue that has 8000 miles. When making left turns, the car has made very loud and clicking noises from the front axles that are very disturbing and startled me while driving. It occurred again. I am taking the car to the dealer for inspection. But it has been confirmed by the dealer that there is an axle problem and they have not been able to get the right part to repair/replace. There were no warning issues prior to the incident. My passengers and I were jarred by the loud noise but we were all seatbelted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723146March 9, 2026
POWER TRAIN
I have a 2024 Honda Prologue EX AWD, leased new, with approximately 16,000 miles. At approximately 13,000 miles, I started to hear clicking/cracking from the front of the car while turning under either acceleration or braking. I soon learned that this was a common issue with the Prologue's front axles. I had my local dealer inspect it in November 2025, and they heard the noise. However, I was told that Honda had instructed its dealers not to replace any defective axles until a suitable replacement part was developed. The service manager advised me that this was not a safety issue. I disagree with this assessment. As the axles are a critical component, I feel my safety is at risk when driving this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723042March 9, 2026
UNKNOWN OR OTHER
Today, my Honda dealer said they will not perform the update needed for Manufacturer Recall Number XNK and NHTSA Recall Number 26V-112 because it failed on another vehicle last week. They have no ETA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723009March 9, 2026
SUSPENSION
CV joints/axles make a loud clicking sound when I turn the vehicle hard left or hard right. This issue appeared in late December 2025 when the vehicle had less than 5,000 miles. This issue has been inspected and confirmed by the dealer. There are no warning messages when this occurs. I brought the vehicle back to the dealer after waiting a few weeks for the new parts to arrive, but I was turned away because they said they had received parts that still had the defect. I called today for an update, and they said there is no ETA for the updated CV joints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722977March 9, 2026
STEERING
driver's side front CV joint clicking when car accelerates from a stop while the wheel is turned, such as when pulling out of a driveway. Apparently this is a commonly known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722626March 6, 2026
SUSPENSION
At slower speeds and tight turning, there is a clacking sound that occurs. I went to the dealer, and they say it is a known issue, but that Honda doesn't have a fix for it yet and didn't say whether they would fix it or not. I read this has something to do with CV joints and axle, and that is concerning that it could become a safety concern. I have read many people are complaining about it. I am hoping by submitting my complaint, you will force a recall to have Honda correct the design issue and take the corrective action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722623March 6, 2026
STEERING
The issue appears to involve the steering, front axle or front drivetrain assembly. When turning the steering wheel, particularly at low speeds such as during parking maneuvers or tight turns, there is a distinct clicking or popping sound coming from the front axle area both left and right side The noise is mechanical in nature and occurs repeatedly when the steering angle increases. This behavior suggests a possible issue with the front axle shaft, (CV) joint, or related drivetrain components. The vehicle is available for inspection upon request. A clicking or popping sound from the front axle during turning can be an early indicator of drivetrain component wear or failure, particularly involving CV joints or axle shafts. If a front axle or joint were to fail while the vehicle is in motion, it could result in sudden loss of propulsion to the wheel or compromised control during turning. Because this noise occurs during routine driving maneuvers, it raises concern that a critical drivetrain component may be prematurely failing. A failure during a turn, intersection maneuver, or while entering traffic could create a hazardous situation for the driver and surrounding vehicles. I’m concerned because I had a similar issue with a 1994 Honda Accord; the CV boots were bad and there was a risk (I was told) that the front suspension could collapse while driving especially on highway. The condition is easily reproducible during low-speed turning and parking maneuvers and occurs consistently when the steering wheel is turned to moderate or higher angles. At this time the vehicle has not yet undergone a full diagnostic evaluation by a dealer, but the symptom is repeatable under normal driving conditions. It was noted on test drive upon purchase. Salesperson dismissed it was part of “regenerative braking.” It did undergo multipoint inspection as part of CPO process prior to purchase. It was "cleared" for CPO and purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722309March 5, 2026
SUSPENSION
Loud clicking noise/knocking when I turn left or right. I first notified Honda service on 9/24/25. I was told I would need a new axle but the part was backordered nationwide. The noise seems to be getting worse with small vibrations when turning. I called the same dealership service today 3/5/26 and was told Honda corporate release guidance two weeks ago that this is not a safety issue and that they would not cover a new axle unless it was part of a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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