Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11636885January 19, 2025
STEERING
When turning left or right at low speeds, I hear loud clicking noises. It is available for inspection. I'm not sure if this is a safety issue. There were no warning lamps or other messages prior to the issue. The symptom first appeared around 2500 miles on the odometer. I read on the forums that it could be related to the CV joints, so took it to my dealership and let them know. They did not document that I said CV joints, but did write down that there was a clicking noise. They kept my vehicle for three days, said they contacted Honda, replaced the axel using an axel from another new car on the lot, and the same noise was there. They said that it was not a safety issue, and that they would notify me when a fix was available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636862January 19, 2025
UNKNOWN OR OTHER
I have a new Honda Prologue with less than 300 miles. The Vehicle Drive Shaft makes clicking noise at the CV Joint when I make a left hand turn. I took it to my local Honda Dealership, Roush Honda in Westerville, Ohio. They acknowledged the problem and in fact saw the same problem on a new Prologue that is on their lot. They told me they would contact Honda about my problem and hopefully arrange to get my vehicle repaired. I have heard/read that the part needed to repair my car is backordered due to nationwide shortage caused by this vehicle defect on numerous 2024 Honda Prologues. Prologues owners with this defect are being told the car is safe to drive. This is a guess on the part of the dealership staff since they really don’t know what the implications will be if their is a catastrophic failure of the defective part while someone is driving,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636837January 18, 2025
UNKNOWN OR OTHER
Less than 1200 miles on the car and the cv axle was clicking on the left side. Dealer confirmed that replacement of the cv joint/axle is needed and the part is apparently on order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636835January 18, 2025
UNKNOWN OR OTHER
Vehicle makes noise when turning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636834January 18, 2025
UNKNOWN OR OTHER
I was not assisted with setting up OnStar on the day of purchase, which was at the end of September 2024. The next day, when I was unable to set it up myself, I contacted the dealer and was sent numerous links to set it up. However, it has never worked and has been to the Service department twice. The first visit was on October 19, 2024, and I waited for one month for parts that never arrived. They informed me that the parts were on backorder, and since the vehicle was drivable, I chose to pick it up. However, the radio went completely out on December 19, 2024, and I was instructed to bring the vehicle back to the dealer because the parts had finally arrived. I was provided with a loaner, and the vehicle has been at the dealer ever since. I reached out to them on week three to inquire about the estimated time of completion for the new radio system installation and was informed that additional parts needed to be ordered, which would take seven more days. I followed up 10 days later and was told that the part had still not arrived
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636832January 18, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When backing up with the auto braking on, the car will sometimes brake extremely hard when there is nothing behind me. Sometimes it almost won't let me backup at all as it keeps thinking there is something back there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636830January 18, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
Sensors are highly sensitive, particularly regarding rear braking and parking maneuvers. There are never any objects or individuals behind me, yet the vehicle brakes automatically.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636828January 18, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The warning system is over-sensitive. Front Collision Warning - The forward collision warning randomly comes on while driving. Once, I was coming to a stop and at least two car lengths away when the system alerted me. Another time, I was driving down the road, and no one was in front of me when the system came on. This is a safety issue to both the driver, passengers, and others on the road because if the car thinks it's too close when it's not, it could violently and abruptly stop, thus causing other vehicles around the driver to crash, too! Rear Cross Traffic Warning - When backing up, the system violently stops the car and throws it into park mode, and there is nothing behind the vehicle. It will do it three times if you try to put it in reverse after being violently stopped. This happens all the time. One time I was in a parking lot with no one around and this happened 3 times before I could safely back up and then drive. The current mitigation is to turn the Rear Cross Traffic Warning off. This is a safety issue because being stopped so violently and abruptly could cause neck and back injuries. This is also a safety issue for others because I have to turn the system off, and there could be an unfortunate accident the system is meant to prevent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636826January 18, 2025
STEERING
There has been a knocking sound over the past 3-to 4 weeks when making a left turn. This is a safety issue because if the system fails while driving, I, my passengers, and other drivers on the road are at risk of injury. This has not been reproduced by the dealer or inspected by the manufacturer. Additionally, no warning lamps, messages, or other symptoms occur before the problem occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636819January 18, 2025
SUSPENSION, STEERING
vehicle sways from the rear at highway speed when going through bumps including small bumps. it feels like the vehicle can swerve/ lose control at any moment. No lights are on. traction control is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636810January 18, 2025
STEERING, ELECTRICAL SYSTEM
When pulling out of the driveway or parking spot and turning sharply to the left or right a clicking sound presumably from the CV joint can be heard. It has not been confirmed by the dealer, the vehicle is in the service department at leadcar honda due to “service high voltage system” and “unable to charge” messages. This message puts the vehicle in limp mode causing an unsafe situation and inability to charge had the potential to leave me stranded in frigid winter temperatures. The vehicle has not been inspected be the dealer because they only have one person certified to work on Prologue. The warning messages popped up on the screen and the warning lamps lit up on the dashboard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636799January 18, 2025
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING
Front axels produce loud clicking and popping noises when turning sharper in both the left and right directions. This first started at 2,500 miles and seems to be getting progressively worse. Vehicle now has 3,500 miles on it. Sound is heard in both forward and reverse. Parking collision activates regularly when backing out of the garage. It aggressively stops the vehicle and will not allow it to move even though there is no obstruction. Emergency braking aggressively activated one time for an unknown reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636773January 18, 2025
STEERING, SUSPENSION
After about 6000 miles, there has been a consistent clicking sound when I turn the wheel that I understand is a faulty CT joint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636770January 18, 2025
UNKNOWN OR OTHER
OnStar would not work and could not be enabled. OnStar is required to enable navigation and the HondaLink app. The dealership keep the vehicle for 5 week trying to resolve. Electric cars really need onboard navigation to work. Without navigation you cannot - navigate to charging stations. - the battery will not precondition - you cannot open your garage door Without the HondaLink app you cannot - remotely unlock my car in an emergency - set off emergency alarm - can not locate my car if missing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636769January 18, 2025
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I cannot back out of my garage or down my 20 foot driveway without the car emergency braking 2-3 times. There is nothing behind me. This happens every time. I had to disable the following features. - Park Assist with Braking - Rear Cross Traffic Braking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636767January 18, 2025
STEERING, SUSPENSION
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 2000 miles on it when problem arised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636757January 18, 2025
WHEELS, STEERING, SUSPENSION
Honda Prologue with less than 5000 miles has begun experiencing a clicking sound when accelerating from a stop while turning left or right. Issue is consistent and reproducible. No warning lamps. Dealer confirms this is a bad CV axel that needs to be replaced. Parts are on back order from the manufacturer for at least three months. This is a known issue with 2024 Honda Prologue models. An internet search for “Honda Prologue clicking sound while turning” brings up dozens of results with several hundred people exposing the same issue. r/Hondaprologue on Reddit, The Official Honda Prologue Page on Facebook, [XXX] Internet forum, and several others all report the same issue with the same responses from dealers. It’s been mixed whether or not it’s safe to drive on but typically a bad CV axel requires an immediate repair to ensure safety, as the component could fail at excessive speeds on the freeway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636752January 18, 2025
ELECTRICAL SYSTEM
Service High Voltage Error came on and no heat was emitting from the HVAC. This is a valve malfunction that cannot be replaced in any timely manner and renders the car undriveable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636748January 18, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The dash and infotainment shut down and went completely blank screen while driving. No speedometer. No information on how fast I was going.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636729January 18, 2025
STEERING
There is a knocking / clicking noise from the front driver wheel when I execute a tighter radius turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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