Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11647380March 10, 2025
STEERING, SUSPENSION
When turning there is a loud clacking noise coming from front suspension or steering. Seems to be worse when temperature is cold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647356March 10, 2025
WHEELS
CV joints click when turning. Both right and left. Happens from a standing start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647310March 10, 2025
SERVICE BRAKES
Brake system failure message and car was exremely hard to stop. I had to stand on the brake pedal to get the car to stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647260March 9, 2025
ELECTRICAL SYSTEM
On February 25, 2025 my car decided to throw the code that said service high voltage system. I was on my way to drive my son to school. I have been driving for about two minutes and then the code showed up I called my dealership at 10 AM that morning and told them what was going on. They told me to come down there and they will take a look at the car. I bought this car on February 14, 2025. It has 370 miles on it at the time when I got to the dealership the first person turned me back and said that they couldn’t do anything because on the way to the dealership, the code went away. I left the dealership went to charge my car. It charged for 3% at the public charger and then it shut off. I went back to the dealership and this time they kept my car because the code was on when I arrived and the other guy apparently made a mistake and sent me home when he wasn’t supposed to. I got a loaner. I finally got my car back on March 8, 2025. I drove it a little bit yesterday and then I drove it a little bit more today which is march 9, 2025 my day was winding down so I figured I would go to target and get what I needed and charge my car while I was there. I went to the public charger. The car charge for about three or 4% and then it shut off I got the alert on my phone so now I must go back to the dealership when they open because today is Sunday and take my car back there. The code is now back on the car. apparently, while at the dealership, they couldn’t see anything while they had the car the code wasn’t showing up and then the dealership said that they had the Honda engineers look at the car and talk to him about it, and they couldn’t find anything wrong and they told me to bring it back in if it happens so I guess that’s what I’ll do currently the car has about 430 miles on it. I got it back and it had 390 something miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647249March 9, 2025
SERVICE BRAKES, POWER TRAIN
All lights related to brakes lighted up on a dashboard ( and message to take it to Dealer). Took it to Dealer. Car is in the shop for over 5 weeks and they can't figure it out what's wrong. They've replaced brake booster (twice!!!!!) and that didn't fix it... Now replacing front calipers. On top of that cv axle is clicking terrible and they can't replace it because it's on long Backorder ( I'm waiting over 2 months for it already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647223March 9, 2025
ELECTRICAL SYSTEM
Mild weather, 48 degrees. driving home at night. Lights on dash start to go off: "Service vehicle soon" "Reduced Acceleration Drive with Care" "Service High voltage" "Unable to charge" Heat stopped working and vehicle unable to charge. Brought into service the morning after and waiting for service department to get in touch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647220March 9, 2025
ELECTRICAL SYSTEM
Rear back up camera
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647192March 9, 2025
ELECTRICAL SYSTEM
“Charge Door Open” warning appears on dashboard when the charge door is completely closed. This warning appears incessantly while driving. Additionally, “Service High Voltage Charging System” appears along with the “Charge Door Open” warning. The problem is documented on video at 780 miles on the odometer. These warnings occurred at low speed driving between 30 and 35 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647070March 7, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The battery failed at 2k miles and needed to be replaced. Both axles need to be replaced due to failed CV joint. There is clicking with turns. When backing up, emergency braking engages and leads us to stop in the middle of busy roads. This is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646477March 5, 2025
STEERING
The vehicle is makeing clicking noises whenever a tight turn left or right is made from a stop. The noise is louder in cold weather and when the car is first driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646402March 5, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The buttons for changing songs have not worked at random times after turning on the vehicle. Also the car has had some problems when it comes to detecting a vehicle in front causing the car to slow down when in adaptive cruise control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646275March 4, 2025
STEERING, SUSPENSION
I am writing to express my serious concern regarding an ongoing issue with my vehicle, which began pulling to the left at around 3,500 miles. I promptly brought my vehicle to Bay Ridge Honda's service department for inspection, where I was advised to return when the regional service technician was available for a more thorough diagnosis. I returned to the service department at 6,600 miles, and after lifting the vehicle and conducting an inspection, the technician performed a road test. He identified a problem with the front axle, stating that it would need to be replaced. However, the technician also indicated that replacing the axle would not resolve the issue, as the same problem would likely recur within 700 miles. He further explained that the only way to permanently address this issue would be for Honda to issue a recall for the faulty component. Given that this problem concerns a critical safety feature of the vehicle, I am extremely concerned about driving a vehicle that may be unsafe. This is particularly troubling, as I purchased the vehicle brand new and have taken no action to cause this issue. The prospect of continuing to drive a vehicle with a component integral to both the safety and daily operation of the car is unacceptable. I would greatly appreciate your urgent attention to this matter and would like to explore any potential solutions that may be available in the interim. My primary concern is ensuring the safety of both myself and others on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646114March 3, 2025
ELECTRICAL SYSTEM
Leased the 2024 Honda Prologue EX AWD on [XXX] and attempted to get the HondaLink app setup so I could see the charge level and other vehicle features. Also wanted to select my charging option and access EVGO credits. Received the text link but would not activate. I waited a week before stopping by the dealership to see if it would correct itself. Contact Honda Support and they resent the text link and told me it would take up to 24 hours to activate. I waited 48 hours and called Honda support, I proceeded to tell them that in addition to the app not working the integrated Google Maps was not functioning as it indicated the car was in Mexico, when in fact I was in Virginia. The Honda support person elevated my case to 2nd tier support and they indicated it would be 24 to 48 hours before I would get a response. I talked to tier 2 support person the next day and after some basic troubleshooting they transferred me to OnStar support as none of the OnStar buttons functioned either. After troubleshooting with OnStar they told me that 5he telematics module was probably bad and that I needed to take it to dealership, so 11 days and less 400 miles later I took my vehicle to the dealership. That was late on [XXX]. The dealership contacted me on the following Monday to tell me they need the car a little longer so their technician that was most familiar with the Prologue could look at it on Tuesday. The dealership called me back on Tuesday and said the telematics module needed to be replaced, but it was on a nationwide backorder until the middle or end of March. They did tell me the vehicle was drivable, but my concern is that without OnStar if I was in an accident and incapacitated it wouldn’t be able to contact emergency services. I did receive an update that the part is now expected to arrive April 6th, so my vehicle sits at the dealership still and I have now made 3 payments on it even though I have only driven it for 11 days. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646082March 3, 2025
POWER TRAIN
When turning the vehicle and accelerating the axle makes a loud clicking noise. Sounds like something to do with the CV joints
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645872March 2, 2025
SUSPENSION
Loud clicking noise when accelerating from a stop turning left.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645859March 2, 2025
SUSPENSION, STEERING
Car has 20 miles on it brand new cracking sound when turning left and right on steering wheel and front tires
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645768March 1, 2025
ELECTRICAL SYSTEM
While driving on the gateway both my screens shut off. The one on my driver dash that displays my speed etc. my telematics screen also shut off. Stayed off while driving for about 5min then suddenly reset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645716March 1, 2025
STEERING
There is a loud clicking noise that comes from the front wheels when making a normal accelerated right or left turn. It’s most noticeable when the car has been sitting the cold for a while. Honda says they are aware of the problem but it is not clear if they know how to fix it. Other Prologue owners have been having their axles replaced under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645526February 28, 2025
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
While driving in traffic, the car unexpectedly applied the brakes and displayed a 'Service High Voltage System' warning on the dashboard. Shortly after, another message appeared: 'Service Vehicle Soon,' followed by 'Reduced Acceleration - Drive with Care.' The car isn't charging and lacks the speed needed to drive on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645419February 27, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
What component or system failed or malfunctioned, and is it available for inspection upon request? The emergency break system abruptly activates. It has happened on reverse and going forward. One of the times it happened while on reverse it was raining so I thought that was the issue but it has happened on other occasions too. While going forward it happens when I am in fact getting close to a car however there is no risk of a crash and the system over reacts. Instead of allowing me to break on my own smoothly it goes to a complete stop unexpectedly. How was your safety or the safety of others put at risk? The sudden breaking hurts my neck and back, and that of my passengers. It also puts my car at risk of getting rearended by the car behind me due to the sudden and complete stop. Ignoring the crying children that get scared by the sudden stop and think there has been an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? No. I emailed the sales rep this morning to complain but no response yet. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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