Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11654090April 11, 2025
UNKNOWN OR OTHER
The back up camera has malfunctioned and is taking moisture into the lens, making it impossible to see out of. Due to this I cannot properly see blind spots behind my vehicle when backing up, putting those behind me at risk. The dealer confirmed this issue 4/10/2025. The dealer inspected the camera to confirm the issue. There were no warnings messages, or other symptoms prior to the camera failure. This issue first became known around 4/1/2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653890April 10, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I leased this vehicle approximately three weeks ago, yesterday as I was adjusting the dashboard lighting, the service high voltage battery warning came on. Now the vehicle wont take a charge, the vehicle has changed the charge setting to 40%, and I cannot increase it. I 've reserved an appointment for 4/11/2025 for the vehicle to be serviced, and was told that I wont be given a loaner vehicle. This entire scenario is very inconvenient to say the least. This my first Honda and probably my last. I feel that my safety is at risk in this case, as I cant drive it now, since I cant recharge the battery, so the vehicle is totally unreliable at this time. There were no warning signs of this issue, and I'm grateful that the vehicle didnt die in the middle of rush hour traffic, or leave me stranded somewhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653631April 9, 2025
POWER TRAIN
I leased a 2024 Prologue Touring in March and have about 600 miles on it so far. I just started noticing a knocking sound when turning my car left and accelerating. This sound and position appear to be the same issue others have reported about the CV joint. This issue seems to be affecting MANY of other prologue owners from what I see on social media pages specific for the Honda prologue. I hope this gets investigated and a resolution is provided for all of us experiencing this issue. I am afraid it could potentially cause accidents if not handled quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653580April 9, 2025
SUSPENSION, STEERING, POWER TRAIN
When steering left or right especially when doing a u turn u can hear a clicking noise and this is a new Honda prologue with only 2,500 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653239April 7, 2025
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Errors. Service high voltage system. Reduced acceleration drive with care. Have the vehicle serviced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653222April 7, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Adaptive Cruise Control works when you set the preferred speed but won't slow down when a vehicle is in front. Tried changing gap adjustments but still not slowing down when there's a vehicle in front. It was completely working while I was driving it in the morning then in the afternoon I almost hit the vehicle in front of me due to my vehicle not slowing down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653182April 7, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I was driving and a warning popped up on my dashboard screen telling me that the "high voltage electrical system needed to be serviced" and another one followed that said "acceleration reduced drive with caution." At the same time my heat stopped working and only cold air would blow from the vents (it was a cold day so I did not test to see if the A/C was also broken). I discovered a day or so later, when I went to charge my car (it is an EV) that it would not allow me to charge above 26% capacity.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653131April 7, 2025
FUEL/PROPULSION SYSTEM
Car was charging on a typical 48A J1722 home charger. Car stopped charging early and displayed "Service High Voltage System" and "Reduced Acceleration. Drive with Care" Scanner shows codes P1E00 and U362C
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653063April 6, 2025
ELECTRICAL SYSTEM
Simply put the charging system will not stop at preset percentage and will charge to 100 percent most of the time. I would say it fails to stop and continues to 100 percent about 70 percent to the time. From what I understand charging to 100% on a daily basis can damage the battery and potentially cause a safety issue under certain circumstances, such as storage and temperature. I now have to sit in the vehicle or set a timer to check the vehicle to make sure that it stops at the designated charge limit. I have taken it in for service at Jack of diamonds Honda in Tyler, Texas, but they were unable to find or fix the situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652964April 5, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
2024 Honda Prologue has been having service high voltage system, reduced acceleration, no heat or AC in while in the rain and with toddlers in the car. Car has had this issue twice before and just got the car back from the service on April 2, Had issue in December, Feb 2025 for 11 days. The vehicle was just returned 3 days ago for the same issue. Service keeps stating they don't know what the problem and vehicle is needs to be towed due to inability to charge or drive on Major roadway due to limited speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652941April 5, 2025
ELECTRICAL SYSTEM
Both of my infotainment screens went off completely while driving and this is very frustrating and unsafe I can’t see my speedometer or navigation or anything else and this puts my safety in danger urgent urgent please investigate this matter asap Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652829April 4, 2025
ELECTRICAL SYSTEM
I was driving on the interstate and the infotainment and drivers dashboard display cut off. I attempted to turn the car off and back on and nothing happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652784April 4, 2025
POWER TRAIN, STEERING
When turning left from a stop, there is a clicking sound that is coming from the front left wheel area. I don't know if this is safety risk. I have not had a dealer inspection yet. There are no warning lights or messages in the car relating to this problem. It has happened several times. I first heard it at about 350 miles. The car now has about 700 miles. I have heard the noise at least 4 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652758April 4, 2025
SUSPENSION, STEERING
Front axle started making knocking noises when making sharp turns
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652742April 4, 2025
POWER TRAIN
Since purchasing the vehicle august 2024, I have experienced a noticeable noise emanating from the front axles whenever I turn the steering wheel in either direction. This noise is concerning and suggests a potential mechanical problem. I have taken my vehicle to Ocean Honda ventura on two separate occasions for diagnosis and repair of this issue. On both instances, the front axles were replaced. However, the noise persists even after these replacements. During my most recent visit on 04/03/2025, I was informed by Honda representatives that they have exhausted all current solutions and that there is nothing further they can do to resolve the noise issue at this time. I am deeply concerned about this ongoing problem. The persistent noise when turning indicates a potential defect that could compromise the safety and reliability of my vehicle. Despite two attempts at repair involving the replacement of the front axles, the issue remains, and Honda has indicated an inability to provide a further remedy. I request that the NHTSA investigate this matter. I believe this may be a more widespread issue affecting other 2024 Honda Prologue vehicles and poses a potential safety risk to drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652599April 3, 2025
POWER TRAIN, STEERING
CUSTOMER STATES CLICKING NOISE IS HEARD WHEN MAKING LEFT TURNS, PER CUSTOMER - THE NOISE IS COMING FROM THE LEFT FRONT AREA. INSPECT AND ADVISE. NOISE FROM THE LEFT FRONT AREA. * REPLACE THE LEFT FRONT AXLE **PART IS CURRENTLY ON A NATIONAL BACKORDER. POSSIBLE RELEASE IN MAY**
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652448April 3, 2025
STEERING, SERVICE BRAKES, SUSPENSION
When I turn left or right from a complete stop it makes a clicking noise. I believe it is the CV joints. When backing the car randomly puts on the break with nothing around the rear of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652431April 2, 2025
STEERING
Axle or CV joint makes excessive clicking noise when turning right. Delaer has confirmed the issue. Parts have been backordered and no resolution for 2.5 months. Note, this problem appears to be reported by many other 2024 Prologue owners on the web.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652373April 2, 2025
FUEL/PROPULSION SYSTEM
We received a High Voltage System warning, making the vehicle undrivable. Honda states it is an AC check valve issue. The vehicle only has 477 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651945April 1, 2025
ELECTRICAL SYSTEM
Service High Voltage System warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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