Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11670342June 30, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving my 2024 Honda Prologue, the automatic emergency braking system (part of Honda's Collision Mitigation Braking System) has activated unexpectedly and forcefully multiple times — with no obstacle or vehicle ahead. The most serious incident occurred on 6/28/2024, while traveling at approximately 70 mph. The vehicle suddenly slammed on the brakes without warning or any visible threat in the road. We did not crash, but the vehicle behind us narrowly avoided rear-ending us. This also happens about 50% of the time we reverse the vehicle. Given the potential severity of this defect — especially involving passenger injuries and potential crashes — I am deeply concerned. Many other Honda owners have reported similar phantom braking behavior across multiple models, and I believe this defect needs to be investigated urgently by NHTSA. Honda has not issued a recall or provided public guidance on how to disable or address the system, leaving drivers at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670325June 30, 2025
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, WHEELS
Well i bought this Brand New car from HONDA PLANET in NJ UNION 2024 August have been have this issues with axles making clicking noises also when Stopping Suddenly in Reverse this is not normal have been taken to the dealership since i bought this car and its getting crazy for me for my comfort because i bought this car for my comfort use not to be feeling uncomfortable and not safe driving this car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669895June 28, 2025
UNKNOWN OR OTHER
Vehicle Make: Honda Model: Prologue Year: 2024 VIN: [XXX] Description of the issue: I own a 2024 Honda Prologue (VIN [XXX] ) with approximately 7,500 miles. I began noticing a clacking or clicking sound when turning the steering wheel fully left or right. There is also visible grease on the inside of the front wheels, indicating a possible failure in the axle system. I took the vehicle to Honda White Plains, where I was informed that the front axles must be replaced. The issue is reportedly covered under warranty, but the dealership is waiting for Honda’s approval to proceed with the replacement. I am filing this report because I am concerned about potential safety implications related to steering or suspension, and to document this issue in case other owners are experiencing similar failures. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669599June 26, 2025
SUSPENSION
honda dealership replaced left front and right front axels for clinking noise less than two months ago but same issue. When you push acceleration pedal, it makes clinking noise. Honda service manager told me that they are replacing with same part number. They are not really fixing the problem but just put temporary bandage on the car. Please have honda manufacture to recall on front axels with updated part. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669492June 26, 2025
SERVICE BRAKES
I got in my car and received the following error messages immediately upon turning on the car: - Brake System Failure 43 MPH Max Speed - Brake Assist Failure. Press hard to brake. Speed limited. - Service Stabilitrak - Auto Hold Unavailable Driving the car was very unsafe as the brakes were extremely difficult to engage, taking my full body force to fully depress the pedal and have the brakes slowly engage. I have taken the car to my Honda Dealership, which (at this time) has been unable to replicate the issue or find a problem. This is a safety issue to have unresolved, as the brakes suddenly becoming extremely difficult to work makes the car unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669381June 26, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving my 2024 Honda Prologue, the automatic emergency braking system (part of Honda's Collision Mitigation Braking System) has activated unexpectedly and forcefully multiple times — with no obstacle or vehicle ahead. The most serious incident occurred on [insert date], while traveling at approximately [insert speed] mph. The vehicle suddenly slammed on the brakes without warning or any visible threat in the road. The sudden stop caused whiplash injuries to my wife and two children, who were passengers in the vehicle. We did not crash, but the vehicle behind us narrowly avoided rear-ending us. I have attempted to get the vehicle serviced, but the nearest dealership told me there is a wait time of over a month, so no diagnostic has yet been performed. Given the potential severity of this defect — especially involving passenger injuries and potential crashes — I am deeply concerned. Many other Honda owners have reported similar phantom braking behavior across multiple models, and I believe this defect needs to be investigated urgently by NHTSA. Honda has not issued a recall or provided public guidance on how to disable or address the system, leaving drivers at risk.
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#11669040June 24, 2025
SUSPENSION
Seems like cv joint issue. Every turn you make with the prologue there is a clicking sound. It happens on a left and right turn and sounds like clicking or tapping noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669003June 24, 2025
AIR BAGS
Honda Prologue 2024 AWD with 2300 miles driven. The display indicates "Service Safety Restraint System" The dealer tells me the code is for the driver side curtain airbag which the repair is not under warranty. VIN# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668472June 22, 2025
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When backing up randomly puts emergency brake on. In return you get whiplash. The car will then not move forward or back have to shut it off. It takes about 3 times for it to work again. The wipes with rain sensing on come on when hardly any rain but pouring and never turn on. The ev does not hold a charge for highway. Trip was 154 I had 280 on charge dies at 145.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668373June 21, 2025
STEERING, SUSPENSION, WHEELS
Car makes loud clicking noise while making turns. Steering doesn’t come back after making steep turns. Car dealership says they have no remedy to repair the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667984June 19, 2025
STEERING, SUSPENSION
Vehicle drive shaft making a clicking sound at the CV joint when making a left hand turn. Problem started at 10,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667582June 17, 2025
FUEL/PROPULSION SYSTEM
Service high voltage error keeps coming on. Have had it serviced by the dealer multiple times. Seems to be a common error with all Honda prologues but Honda has yet to address the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667125June 16, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, WHEELS
When I, Turn, The Wells Makes, a loud noise the other day appear in the dash brake pedal unavailable and also the air conditioning turns on and off by self
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666428June 11, 2025
ELECTRICAL SYSTEM, STEERING, FUEL/PROPULSION SYSTEM
Knocking sound in the front when turning Honda states normal axel problem. For Fuel/battery . Been in a back and forth with Honda service/Honda motors because I’m getting less then advertised on my range performance. Example I drove a 60 mile drive and car drained 109z that’s 49 miles unaccounted for. I am now being told by Honda Motors mediation that the battery loses 30/40 percent efficiency in cold weather. That’s horrible. It’s not advertised and it’s unacceptable. It’s unsafe that customers can’t depend on the vehicle when an emergency happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666423June 11, 2025
UNKNOWN OR OTHER, STEERING
When I apply my indicator in one direction and begin my turn, the indicator automatically turns off at a certain point. Immediately afterwards, the OPPOSITE indicator automatically flashes about three times. This happens about half of the time I’m making a basic 90 degree turn. It has happened regularly since I purchased the car in December of last year. It is a safety issue since the people behind me think I am making a quick left after making a right or vice versa. It seems to be an issue with GM models, and this is a GM build.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665920June 9, 2025
UNKNOWN OR OTHER
Turn signal switch actuator. When engaging in a right turn with the signal on, the turn signal switch will attempt to auto-reset into position where it will regularly engage the left-turn signal 3-blink indication for a lane change. The issue does not occur with every singly turn, but with enough regularity for it to be a very common occurrence on every drive the vehicle takes. On our most recent drive, of approximately 4 miles, the issue occurred 3 times, which was 75% of the right turns made on that trip. Brought the vehicle in for testing and fixes, and was given a loaner vehicle of the same model. Loaner vehicle shares the same exact problem when making right turns. This is a safety issue that should demand a recall, as it is an important safety system to alert other drivers on the road of your intentions. When finishing a right turn and the left signal engages on its own, it can trigger other people to believe you are making a new turn and may confuse them with your intentions on driving, or can occasionally trigger other people to think we are making a left turn when we are not intending to turn at all and they may pull out into the street, and there is no way to cancel the blinks as they are happening. Upon further research, this is a very widespread issue affecting potentially hundreds of thousands of people. When bringing it in for service, it's frequently regarded as a "car quirk" or a characteristic but that is unacceptable as this is a serious safety issue with the car as it is the only communicating factor you have with other drivers on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665653June 8, 2025
STEERING
Clicking noise when turning left. Suspect CV joint as it is a common issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665311June 6, 2025
SUSPENSION
Clicking sound from behind both front wheels when max (or near max) turning. Most apparent from stop and slow acceleration when turning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664793June 4, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving in the express lanes south of Atlanta in the rain, the vehicle's Automatic Emergency Braking system activated for no reason. There were no other vehicles around, and we were on a straightaway. It was such an abrupt deceleration that if another vehicle had been tailgating me, they probably would have run into me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664686June 3, 2025
STEERING
Cv drive shaft worn out left and right my car mileage is only 3000 the dealership already fix the issue but I'm in doubt it will worn out again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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