Honda Pilot Complaints

1,017 consumer complaints on file.

#11549607October 12, 2023
BACK OVER PREVENTION
The contact owns a 2021 Honda Pilot. The contact stated that while reversing, the rearview camera failed to turn on, causing the vehicle to hit another unoccupied parked vehicle. There was no warning light illuminated. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall. The contact stated that the failure recurred while reversing on another occasion, and the vehicle hit another unoccupied parked vehicle. The contact stated that both incidents were fender-benders. There was no injury sustained. The contact later received notification of NHTSA Campaign Number: 23V-431000 (Back Over Prevention) that she related to the failure. The dealer was contacted and an appointment was scheduled for recall repair. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11548578October 6, 2023
BACK OVER PREVENTION
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548232October 4, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
There was a recall for driver side mirrors. The original mirror was fine but they replaced it with a mirror that is distorted/warped. They replaced it again with another distorted mirror. All the replacement mirrors are faulty. You can not safely drive with them !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548208October 4, 2023
ELECTRICAL SYSTEM
I was driving my Pilot and came to a stop during stop and go traffic on a highway. Normally the auto stop/start feature would stop the engine and start it again when I released the brake, but at this stop the vehicle stopped the engine and lost all power. The car went completely dead. As traffic started moving again I had no idea what was going on and my vehicle was in the path of moving traffic causing a hazard and safety risk to myself and others. I was able to restart the vehicle with the normal procedure, but it was in park and had to be shifted back into drive to get moving again. This became a normal occurrence so I took the vehicle to Honda for evaluation. They contend that the battery, while still "good", was not providing adequate voltage for the stop/start system. Proposed solutions were continue use but manually deselect auto start/stop function each time I started the car or replace the battery (at my expense - not covered by warranty). I am reporting this due to how the vehicle handles this lower voltage state of the battery. I think it if the vehicle senses this situation it should 1) notify the driver of the low voltage state of the battery and 2) automatically turn of the auto start/stop function of the vehicle thereby preventing an unsafe and startling vehicle shutdown while on the road and in traffic. This is an unsafe vehicle reaction that should not occur with proper system programming. I confirmed with the dealership this is a normal occurrence when the battery falls below certain voltage requirements, but the operator of the vehicle has no prior knowledge when this situation might occur (ie no warning light). This creates a potential for vehicle accidents and personal injury. Some type of warning and automatic suspension of the auto stop/start feature should occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547584October 1, 2023
STRUCTURE:BODY, VISIBILITY/WIPER
Used tje remote to open the rear power lift gate and the rear window shattered. There was no damage to the window or any other issues prior to it happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546998September 27, 2023
ENGINE
Car wouldn't go more than 25-30 miles/hour and rpm was at 5-6, had to use blinkers on highway. Luckily there weren't any injuries, i was scared of the situation as I was travelling with my toddler and newborn. After reaching home, car wouldn't reverse. I had shutdown and started the car multiple times before i could reverse. There was smell as if something was burning in the engine. I shutdown the car for 15-20 mins for smell to go away and restarted the car again, that is when check engine light was turned on with warnings about transmission, AWD and emission systems. What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission failure, AWD system failure, Emission system failure. Has the problem been reproduced or confirmed by a dealer or independent service center? Confirmed by dealer, full diagnostics not available. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings before the failure. Dealer was saying about repairing the transmission, and also mentioned the car value will be depreciated significantly. I traded in the car for new pilot, as transmission problem are recurring and also losing significant value on the car. My loan and monthly payments went up because of something i didn't do. I am being punished for the someone else mistake. Dealer wouldn't provide any incentives too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545991September 22, 2023
ELECTRICAL SYSTEM
The car shuts down when coming to an idle such while stopping at a light. All systems are powered down including the hazard lights, front and tail lights and windows. The car has so far restarted after multiple attempts at the start button. This may range from 30 seconds to 5 minutes before the car will restart. This is a safety concern as when this occurs in traffic especially at night with limited visibility, this can lead to being rear ended waiting for the vehicle to start. When this occurs is unpredictable. The Honda dealer was unable to replicate the issue and as such carried out a software reset to address the issue. This has happened 8 times already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545521September 19, 2023
SERVICE BRAKES
The brake pedal is unusually soft/spongey. Brakes does not engage until pedal travels further impairing vehicle's ability to make a prompt emergent stop and increasing the risk of a crash or injury. The dealer could not verify or confirm the problem on two occasions. However, the dealer never inspected the brake master cylinder connection to the brake booster assembly; the vehicle was not determined a subject of the NHTSA Safety Recall 23E-040 or/and NHTSA Safety Recall 23V-458. The problem first appeared on 02/03/2023 and was reported to the dealer on 02/04/2023 before the issuance of these two safety recalls mentioned above. No warning lamps, messages or other symptoms of the problem prior to the failure other than the aforementioned unusual brake pedal softness. The subject vehicle is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544136September 12, 2023
BACK OVER PREVENTION
The contact owns a 2022 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the dealer was unable to set a recall appointment until the end of the month. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact was recently in reverse (R) backing up an alley at 3 MPH when the rear view camera failed. The contact crashed into a concrete bollard and dented the rear left fender behind the rear left wheel well. The manufacturer was not made aware of the issue. The failure mileage was approximately 20,000. Parts distribution disconnect.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11543680September 10, 2023
UNKNOWN OR OTHER
With engine idle off… at a stop (intersection, light, etc.) engine suddenly turns off. Dashboard message reads- “put in park to start engine”. At that moment, the transmission shows that it is in neutral. I have to frantically put it in Park and try several times to restart the car. Cars are honking, yelling and pulling up/at me! I have called (when it happens) and taken my car to dealer 4 times. Each time they say they can not replicate and not able to do anything to fix unless they can replicate. Yet, I see there are blog posts about this exact issue for past few years! This happened 3 times last week. As I need to be able to safely transport/care for my 102 year old father, I am concerned and cannot be without transportation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543566September 9, 2023
ENGINE, UNKNOWN OR OTHER
The IDLE STOP feature sometimes fails to restart the vehicle after stopping at a stoplight or stop sign. The vehicle transmission will go into PARK, with the engine no longer running. This requires the vehicle to be restarted manually in traffic, and shifted to DRIVE. This puts the vehicle and passengers at risk for an accident, as it blocks the normal flow of traffic until manually restarted and shifted. This car is available for inspection upon request. This problem has been inspected by a local Honda dealer. There were no warning lamps prior to the incidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543255September 7, 2023
ELECTRICAL SYSTEM
The contact owns a 2023 Honda Pilot. The contact stated that while driving at an undisclosed speed, the stability, traction control, ABS, brakes, Lane Departure, and speedometer warning lights were illuminated. The "Anti-lock Brake System, Brake Performance Reduced", "Parking Sensor Failure", "All-Wheel Drive System Failure", "Electric Power Steering System Failure - Steering Assist Reduced", and "Vehicle Stability Assist System Failure - Reduced Traction and Handling" messages were displayed. The vehicle was taken to the dealer, where it was diagnosed that the sensor assembly front (57450-T90-A02) needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 9,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543152September 7, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have had the AEB system engage incorrectly. 1.) Driving on a two lane road at about 40 MPH when I started to enter a curve in the road to the left with no oncoming traffic and no cars in front of or behind my car the AEB engaged and started braking the car. 2.) Driving on a two lane road at about 4 MPH when I started to enter a curve in the road to the left with a car oncoming with no cars in front of or behind my car the AEB engaged and started braking the car. In both of these cases the system stopped alerting as soon as I tapped the brakes. The latest instance occurred on a straight two lane road on a sunny day. I was traveling at about 30 MPH with no cars in front of my care and no oncoming traffic when the AEB engaged unexpectedly and braked my car hard. I was actually thrown forward in my seat. Thankfully no one was following my as this would have resulted in a rear end collision. After the car hard braked the AEB disengaged as quickly as it engaged, and I was able to drive the car normally. I had my car in to have it inspected and recalls fixed a week ago. I asked the service manager about this problem and was told there was nothing they could do and that I could turn off the AEB system. My concern is the AEB system randomly engages and brakes and in one instance it hard braked. This could cause a serious rear end collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542857September 6, 2023
ENGINE
The Auto Idle system that enables the cut off the engine is now working intermittently some or not at all, regardless of temperature outside or inside the cabin. Note: Took to Honda Mall of GA dealership to look at this very issue, and according to the technician, it is 'heat' related. I feel this is 100% incorrect, as the temperature in the evening has dropped into the 70s and the issue continues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542487September 4, 2023
SERVICE BRAKES, STEERING, ENGINE
Honda Pilot 2023 Elite shows 15+ error messages on the instrument panel. Messages indicate emissions systems, breaking systems, power steering and various risk mitigation systems experiencing problems resulting in reduced performance. Errors show up when the vehicle starts and are easy to reproduce. Dealer has looked at the vehicle 3 separate times. Problem occurs again in few days after dealer visit. Dealer based on the system error code diagnosed the problem with the fuel system. So far the dealer has replaced the high pressure fuel pump, injector relay, fuel pressure regulator and fuel rail pressure sensor. Dealer says when the vehicle starts the problem with the fuel system causes the electrical/computer system to go in safety mode; this makes onboard computers believe all systems are failing. Dealers' attempts (in consultation with manufacturer support) have so far not resulted in successful resolution of the problem. Without taking undue risk, I have personally tested some of the safety systems in errors indicated on the cluster panel to actually not work, e.g. lane departure mitigation system. Importantly, it feels vehicles braking distance has increased and steering is harder compared to when vehicles had no issues. All errors that are displayed are listed below. 1. Emission system problem, 2. Break system problem, 3. Electric parking brake system problem, 4. Break hold system problem, 5. Electric power steering problem, 6. Trailer stability problem, 7. Adaptive cruise control system problem, 8. Road departure mitigation system problem, 9. Vehicle stability assist system problem, 10. Hill start assist problem, 11. Trailer stability assist problem, 12. Hill descent control system problem, 13. Collision mitigation breaking system problem, 14. Road departure mitigation system problem, 15. Low speed breaking control problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542209September 1, 2023
ENGINE, UNKNOWN OR OTHER
The Auto Idle Restart Feature has malfunctioned a number times and cars behind us have almost rear-ended us. With Eco mode on or off, a/c on or off, it doesn't seem to make a difference. When the vehicle has Auto Idle Restart enabled, the vehicle is stopped at a stop light, the engine turns off, and when the user presses the gas and releases the brake, the engine does not turn on. When the brake pedal is released, the brake lights turn off - the vehicles behind us drive forward as they think we are accelerating but our vehicle does not move as the engine does not turn back on properly. We are lucky we have not been rear ended yet. This is very unsafe, especially in very busy intersections.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542028September 1, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Honda Pilot. The contact stated that the information center was not connecting. There were no warning lights illuminated. The vehicle was taken to the local dealer for NHTSA Campaign Number: 20V439000 (Back Over Prevention, Electrical System) and the vehicle was repaired but the failure occurred. The manufacturer was not contacted. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541693August 30, 2023
ENGINE, UNKNOWN OR OTHER
When the idle stop system is enabled in my vehicle, on 5 separate occasions, my car has stalled. Each situation happened when I was stopped at either a stop sign or traffic light. When I took my foot of the brake to go, the car shut off and took ~30 seconds before I was able to turn the engine back on and go. I took my car to the Honda dealer and they were unable to determine the cause of the problem, and it has happened since that time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540182August 22, 2023
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
At 850 miles on the odometer, the 2023 Honda Pilot ECU failed during normal operation of the vehicle on local roads, leading to a loss of power to engine transmission components, emissions systems, brake hold system, and traction control leading to reduced control and speed over the vehicle. The vehicle has been sent to the dealer for inspection of the OBD warning messages displayed. The driver was unable to operate the vehicle due to impaired speed, acceleration and braking capabilities that accompanied the ECU malfunction. The problem is currently being diagnosed by the dealer at the Keating Honda Service Center in Conroe, TX. The warning messages which appeared included the following while experiencing the ECU failure: Emissions System Problem. Avoid Heavy Acceleration and High Speed. See your Dealer Brake Hold System Problem " Traction Control Problem " Lane Keep Assist Problem " Adaptive Cruise Control Problem "
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539844August 21, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
On Friday, August 18th, 2023, I started up my 2021 Honda Pilot EX and all safety system warning lights (ACC, LKAS, CBWS, etc) came on. I called Metro Honda Montclair and a service advisor asked me to bring the car in to them as soon as possible. I asked if it was safe to drive, and he said I honestly do not know, but if you can drive it, I advise you to take the slow lane and avoid the freeway. They kept my car over the weekend, and on Monday August 21st, 2023, Dealer diagnosed the problem as a defective multi-purpose camera. These cameras are on back order until October. They said multiple codes came in in the diagnostic but they will have to start with this. I asked if I can safely drive the vehicle since the Brake System light is on, and they said "honestly we cannot tell you that it is safe, it could be something minor, or something indicating a bigger problem. The first time this happened, it turned on, and off, and the dealer couldn't duplicate it, they told me to bring it back when it happened again, and now the "problem with ACC, LKAS, CMS, Brake system, etc., these are the messages currently in the screen: "Road Departure Mitigation Problem", "Auto-High Beam problem", Collision Mitigation System Problem", "Lane keeping Assist Problem" "Adaptive Cruise Control Problem", etc., all these warning messages keep popping up and does not turn off. Honda should fix this at no charge since it impacts safety related functionality. Also, there is a water leak from under the steering wheel, water lands on my foot and in the front seats floor mats when I wash my car. [XXX] with Metro Honda Montclair said they couldn't duplicate this issue. I have pictures of all the dashboard warning messages. I showed them to the service technician. They suggested I look for alternate transportation until my car is fixed, but I do not have other vehicle and I have to transport my kids to 3 different schools, and drive to/from work daily. My car only has 20,028 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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