Honda Passport Complaints (2019)

282 consumer complaints on file.

#11509286February 27, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My Honda Passport will trigger false forward collision alarms randomly, and for no reason. As the BRAKE warning appears, the steering wheel vibrates. This happens for no apparent reason. It is distracting and if the brakes apply, very dangerous. My dealership says this is normal. It is not normal or safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505955February 7, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
On 01/24/2023 with IdleStop engaged car stalled on busy intersection during rush hour and couldn't be restarted. Since Honda vehicles don't have a shift interlock anymore we couldn't move vehicle since it automatically went into "Park". Car is currently at the dealer who is unable to do repairs due to lack of ECU modules.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505568February 4, 2023
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
With auto stop/start disabled as this feature regularly fails, stopped to turn left and car shifted itself into neutral, could not be shifted into drive or restarted for a few minutes despite multiple attempts. If car had auto stop start feature engaged, this often happens, which has been reported, but this time it happened without that feature on. Luckily we were turning from a parking lot so did not hold up traffic or have risk of being hit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503190January 23, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Vehicle fails to start intermittently after short stops. Needed jump start after it goes into accessory mode. Battery and charging system are good (12.6/14.1 volts). Battery is new, was replaced 10/2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503202January 23, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On several occasions engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. Car shifts itself into Neutral and cannot be restarted by pressing Start button. It required jump was required for the vehicle to restart once. Usual work around posted by Honda is to put car in Park and then attempt to press Start button. Crash was avoided once in heavy traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502271January 17, 2023
ELECTRICAL SYSTEM, ENGINE
At a stop light, the auto engine idle kicked in. When the light turned green, and I took my foot off the brake pedal, the engine did not stop. I put the car in park and tried to restart. It would not restart at all. I was there for at least 15 minutes trying to turn the car back on and off. It finally did start but caused lots of traffic and was dangerous for everyone. This should not be happening to a new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497472December 14, 2022
ELECTRICAL SYSTEM, ENGINE
Several times, the car shuts off at stop lights or stop signs. It has a feature that is supposed to save gas and put it into low power mode. But sometimes, especially if I take my foot off the break and press on the gas too quickly, the car completely shuts off and goes into neutral. This is VERY dangerous. Once I was on a hill when this happened and the car began rolling down and I nearly hit another vehicle. I have seen hundreds of other such complaints on the Honda Pilot. This is it's cousin, the Honda Passport and likely has the same power failure. Honda needs to recall these immediately before someone gets hurt. (It may also be related to the distance calculator being incorrect on my car. It often says I have over 1,000 miles left on my single tank.) There is for sure something wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497298December 13, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
Forward collision warning alert (Brake) warning triggers frequently when opposing traffic is present. Sometimes the brakes apply that has led to several near miss collisions from being rear ended. The blind spot warning false triggers during wet conditions. Both of these items are distracting and first is dangerous. The two different dealers I have contacted are aware of these issues and have stated that Honda has no solution. One of the dealers said they could check/adjust the radar for $270 but may not fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495770December 2, 2022
ELECTRICAL SYSTEM
The auto stop/start feature has on multiple occasions failed to restart once the foot is taken off of the brake. The Passport's engine will stall, and the vehicle goes into neutral. The engine is completely dead and will not immediately restart. This has happened multiple times in traffic and is a safety concern. I have had the Passport looked at by a Honda Dealership. They advise that there are no error codes and advised me to replace the battery, but could not guarantee that a new battery would eliminate the issue. I am concerned about my family driving this vehicle due to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495000November 26, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FUEL/PROPULSION SYSTEM
I have had the car for three years and its never been in a collusion. Within the past two months the forward radar sensor failed which cost 1500 to replace. This part makes it so all cruise control and auto lane change functionality break. In addition a month later the gas lid broke and emissions were getting into the fuel tank. Again not major incident but I did observe that the gas tank top is very flimsy and moves a lot of when refueling. This cost me another 763 dollars. Both these issues cause major safety issues and should not be occurring on a three year old vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492629November 7, 2022
EXTERIOR LIGHTING
Headlights have condensation. Vehicle purchased in May 2019 and in November 2022 condensation is inside headlight. Mileage is 38,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491870November 2, 2022
UNKNOWN OR OTHER
After all the work done on my car including the key fobs I’m still having issues that the dealer said were fixed. The first image happened 10.15.22 two days after getting the keys reset on 10.13.22 (not the first time it ever happened it started in 2020 after I got a brand new 2019 Passport) and it’s happened several more times thereafter “ Keyless Remote Not Detected Press” aka my key fob is considered not remotely close to my car when in fact it’s right there. The last photo is from 10.30.22 now, this one scared me because I tried to start my car twice and nothing happened. No juice! No inside/outside car lights! No dashboard action! The 3rd attempt produced the message about placing the key to the start button and it worked. I don’t know what’s going on but this car has the worst electrical system than any car I’ve had. What am I supposed to do if the car does not start since it’s keyless and placing it by the start button doesn’t work? I’ve emailed the dealer on 10/30/22 no reply there are no recalls but we all know that can take some time just like when I had radio issues that couldn’t be recreated when I had my car serviced Honda wrote me off and no fix. Then time passed and the recall was issued and owners were given the option to select “I’m Sorry Consolation” things either refunds for repairs with proof, free XM satellite radio or HondaLink service. I’ve added 2 additional photos with my key fob in my hand yet, the car dash is basically saying it’s not close.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491992November 2, 2022
UNKNOWN OR OTHER
While we were driving home from work at highway speeds with nobody in front or around us, we heard a loud pop and heard what sound like glass pelting off of the roof of the vehicle. We then look in the rear view mirror and see it flying from the car. We pull over to the side of the road and realize that our sunroof had exploded. After doing some research we found out that we were not the only ones that this has happened to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490683October 24, 2022
ELECTRICAL SYSTEM, POWER TRAIN
With less than 1,000 miles this car had to go in multiple times for a radio electrical issue, floor harness, IP harness etc replaced. Now at 60,000 I’m getting transmission failure faults where my car will stall out and not engage. HUGE safety issue. Now I’m waiting 2 weeks to get into a dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489671October 17, 2022
VEHICLE SPEED CONTROL
Incident occurred immediately after a full stop at an intersection. When I hit the gas pedal, the transmission sounded like shifting to Neutral gear, resulting in loud grinding, and with complete loss of power. Had do pull over the shoulder, place it on parking mode and then back to drive gear and continue. Now almost every time it's going to shift gears, you can hear and feel the a hard shifting gears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489292October 14, 2022
ENGINE, POWER TRAIN
The contact owns a 2019 Honda Passport. The contact stated that on several occasions while coming to a stop at a stop light, the vehicle lost motive power and the transmission shifted into neutral(N) as the crash mitigation warning light illuminated. The contact stated that she was able to restart the vehicle after turning off the vehicle. The contact shifted into park(P) and then back to drive(D). Additionally, the contact stated while driving approximately 45 MPH and depressing the brake pedal, the vehicle lost motive power and the transmission independently shifted into neutral(N). The vehicle was able to restart. The vehicle was then taken to a local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487965October 5, 2022
UNKNOWN OR OTHER
I bought the car at 49,000 miles, 7 months ago. Intermittently, when the auto engine idle stop engages, the car will not restart and leaves me stuck in traffic, trying to restart it. It normally takes a couple of minutes to get it started, leaving me vulnerable to oncoming cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487125September 29, 2022
ENGINE
The auto engine idle stop malfunctions on this vehicle. Instead of restarting when I move my foot to the accelerator at a stoplight, the engine shuts off and I have to shift to Park and use the push button to start the car. More than five times this has occurred. A couple of times while in the middle of an intersection yielding to oncoming traffic before turning, this has occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486458September 26, 2022
UNKNOWN OR OTHER
My 2019 Honda Passport has the fuel-saving stop-start system. At least once a day while driving, my engine will not restart on its own from a complete stop at a traffic light or intersection. While I am waiting at the intersection, the engine cuts off and shifts to neutral and will not shift back to drive when I release the brake. It usually takes a couple of times to try to restart the car before it can be put into drive. This situation has been going on for approximately one year and there are no warning lamps, messages, or other symptoms of the problem prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485837September 22, 2022
ELECTRICAL SYSTEM, ENGINE
When the auto engine idle is engaged (Which is the default setting), when you stop, the engine idle works as advertised, then after a few moments the car will totally shut off and place itself in neutral. After several failed attempts, the only way to restart it, is to press and hold the start button and holding the brake pedal. This cars maintenance has been completed on time and solely by the dealership. This is a very scary issue because it can cause serious harm to the passengers in the vehicle as well as other vehicles on the road. This will most definitely cause an accident. we were in stop and go traffic on the HIGHWAY in the fast lane and the whole car shut off and as traffic began to move, my car wouldn't go there was a moment of panic as I quickly tried to get the car to start back up it took a while to get it to restart. we were fortunate there was no collision for us with this incident but my young children are now very afraid to ride in the car because it might shut off again and we could get hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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