Honda Passport Complaints (2019)

282 consumer complaints on file.

#11619345October 11, 2024
FUEL/PROPULSION SYSTEM
I called two dealerships to get my recall repaired, Mile High Honda and Planet Honda, and neither of these certified Honda dealers can help me fix my recall. I am worried about my safety as I drive this vehicle. Honda is currently out of fuel pumps to fix this situation, leading to uncertainty and fear while operating my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617029September 28, 2024
UNKNOWN OR OTHER
Backup camera is suddenly distorted with green and pink colors covering the actual image. The image changes each time, but is often very hard or impossible to safely view what is behind vehicle while backing up. Vehicle is garage kept, no sun or water damage possible. This significantly increases the risk of a crash while backing up. Because the image is so distorted, it often looks like there is an object present, causing driver to swerve even though there is not really anything there. Many other 2019 Passport owners are reporting the same thing in online forums. Honda insists this is a malfunctioning camera, but will not accept it as a manufacturing defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614369September 13, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610846August 26, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficulty to start. Additionally, the vehicle was hesitating while driving at various speeds. There was no warning light illuminated. The vehicle was taken to the dealer, where the transmission fluid was flushed; however, the failure persisted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 1,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609356August 19, 2024
AIR BAGS, FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Passport. The contact stated that while driving approximately 55 MPH the vehicle suddenly lost automotive power causing the driver to lose control of the steering and crash into the rear of a Semi-Truck. During the incident, the air bags did not deploy. The driver sustained bruising of the chest and hip areas and pulmonary heart bruising due to the seatbelt restraints. Medical treatment was later administered. A police report was taken at the scene. The vehicle was destroyed and towed away. The cause of the failures was not determined. The contact informed that the VIN was included in the NHTSA Campaign Number: 23V858000(Fuel System, Gasoline), and the vehicle had experienced that same failure listed in the recall. The manufacturer and local dealer were notified of the failure. The failure mileage was 44,700.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11608355August 13, 2024
ELECTRICAL SYSTEM
Rear camera is malfunctioning. The view is blurry and frequently distorts to a green saturation removing visibility to the rear of the vehicle. This is a major safety hazard as the visibility is unpredictable and is obstructs the critical view behind the vehicle. Previously there was no issue. The issue only started occurring after a recall replacement was performed in December ‘23 for a similar issue. Previous recall info: RECALL 23-047 FAKRA CABLE INSPECTION Cause: FAKRA CONNECTORS UPDATE Correction: FAKRA CONNECTORS UPDATE OP CODE # 0101T0 1.70 - The replacement from recall or camera is faulty and needs replacement. Honda is stating they will not take action without a diagnosis which they are stating will cost $200 to the consumer. Please help protect the consumer here as it appears Honda is well aware of the issue persisting beyond the previous recall and purposefully not taking action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607348August 8, 2024
POWER TRAIN, FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was idling at a stop light the vehicle stalled. The contact noticed the instrument panel showed the vehicle had shifted into neutral. The message to shift to park(P) was then displayed. The contact turned off and restarted the vehicle to shift to park. While driving at various speeds, the vehicle decelerated before lunging forward and accelerating. The dealer was contacted, and it was confirmed that the part for the recall repair was not yet available. The dealer had not diagnosed the vehicle. The manufacturer was not made aware of the issue. The failure mileage was 34,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605351July 30, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
Warning system failure… all lights lit and systems did not work.car was drivable but with no safety mitigation systems. Happened suddenly while driving on hwy. displayed the following warnings: Transmission System Problem Blind Spot Info System Problem Power Steering System Problem Emissions System Problem Vehicle Stability Assist Problem Hill Start Assist Problem Traffic Stability Assist Problem Road Departure Mitigation System Problem Rear tailgate did latch not working The D for drive was blinking These safety systems put my driving at risk as I rely on them for safe driving, lane change ..etc Brought to dealer for second time and they insist I leave the vehicle on so they can check the error codes. Even had ready made sign “ do not turn vehicle off” for dashboard. Seems like significant problem and I’m not the only one. Evidenced by chatter on Honda web forums. My question is, why do all system failure lights activate? Why can’t they determine the failure after car is turned off. Isn’t that the purpose of fail codes? Why do all safety functions fail when one issue arises. Evidence points to a software bug that effects all these functions (yes including the rear latch) Dealer recommends replace the ABS module but is not sure. Last time they replaced the speed sensor. Seems they are unsure. Needs software fix !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604379July 24, 2024
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
When engaging the accelerator after auto-stop the entire vehicle stalled. Nothing was displayed on the dash or media console, the vehicle cut off, no steering, and no acceleration. When attempting to restart the vehicle it failed multiple attempts until about 45-60 seconds later. Thankfully this occurred at a redlight, but it was a single lane and other drivers behind me were not pleased. This has happened twice now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601040July 10, 2024
ELECTRICAL SYSTEM
The rear view camera is all red and blurry..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591950June 1, 2024
FUEL/PROPULSION SYSTEM
My vehicle is currently subject to recall 23V-858. I never received a recall letter. I am currently an active duty service member attempting to have my vehicle shipped to Hawaii in conjunction with a PCS. The government will not ship my vehicle until Honda provides me with a letter confirming that there is currently no fix for 23V-858. Can you please help me get something from them ? I have already contacted several local dealerships as well as their corporate office and no one will help me. Thanks !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590010May 21, 2024
ENGINE
The contact owns a 2019 Honda Passport. The contact stated that while stopping at a red traffic light, the vehicle inadvertently lost motive power, after which the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause for the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 60,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589604May 20, 2024
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
I contacted my local Honda dealership on May 20, 2024 and was told that there are no parts available to address and correct this recall (NHTSA Recall Number: 23V-858), and that American Honda Motor Co., Inc. has stated that there would be no parts available "until late this year." This is a safety issue that, should failure occur during vehicle operation and/or in motion, would render the vehicle instantly inoperative. American Honda Motor Co., Inc. should immediately expedite the manufacture, shipment, and replacement of these potentially defective fuel pump modules to address this risk to vehicle operators.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589291May 17, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that it was difficult to start the vehicle. The dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589178May 16, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585001April 24, 2024
ENGINE
The vehicle does not restart after entering 'Auto Idle Stop' even with latest software update by Honda. About 2 month ago, my car started to act weird and stopped restarting during traffic stops, causing dangerous situations. (I was waiting in the intersection to make left turn and the vehicle was stopped in the middle) I went to Honda dealership for repair, and they explained that its known issue and can be solved by software update. They promised that it won't happen again, but starting few days ago, it is doing it again. I went to the dealership again, and they are now saying that they have to replace the starter. I don't think it is a safe approach to let customer "test" the software and replace problematic part depending on the test outcome. I feel like Honda should update the software AND replace starter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579711March 27, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577786March 16, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
My Honda Passport will trigger false forward collision alarms randomly, and for no reason. No obstructions are visible most of the time recently! As the BRAKE warning appears, the steering wheel vibrates and a quick braking jabs causing panic as if the brakes are fully engaged then it releases. This happens for no apparent reason. It is VERY distracting and if the brakes do apply very quickly, serious injury and damage can occur. This has happened multiple multiple 10+ times. Now until recently l was usually in a construction zone near a 🚧 barrier or orange hivis barrel by or passing over thick lane markings on the pavement. So l assumed system was over sensitive but never during those incidents was my vehicle was directly in front (head-on) nor did l veer into the direction barrel/barrier.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577792March 16, 2024
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS
Started my vehicle and drove about a mile before my brake system lights came on. They were sporadically coming on , but now it's a continuous issue. I would like to know is there some kind of recall on vehicles that are experiencing issues with the ACC, COLISION MITIGATION SYSTEM, BRAKE SYSTEM, LKAS, AUTO HIGH BEAM, and ROAD DEPARTURE MITIGATION lights staying on . I only have 28,000 miles on my 2019 Passport Elite. So it's no longer un warranty. I see that a number of people on the Honda Forums are experiencing the same issues. As a loyal Honda owner, I must say I've had more issues and recalls with this one. Too many for an almost $50,000 vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577708March 15, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Automatic Emergency Braking system has gone off multiple times on my 2019 Honda Passport since purchasing it in February 2021. Only a few of those times was necessary, the rest have either been an annoyance or have created more of a hazard when driving. This was especially true when the braking system dramatically reduced the speed of the Honda passport while traveling on an interstate highway, passing a truck while additional vehicles were traveling at the same speed behind me. I lost full control of the car for a minute and which only exacerbated the situation. I’m very fortunate a crash did not occur in that moment. I have never had this component looked at, but have only had the car serviced at Honda dealerships and have had the camera re calibrated a few times now. There were no warning signs, a giant “BRAKES” flashes on the dash once the system has been triggered into action, but there’s no way I’m aware to stop it once it’s been triggered, there’s only the option to turn the entire system off ahead of it being triggered. This issue has been happening as long as I can remember, but is generally bad on high traffic multi lane roads and single lane roads where traffic is consistent from the other direction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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