Honda Passport Complaints (2019)

282 consumer complaints on file.

#11468125June 8, 2022
ENGINE
Engine will not start after auto start/stop shuts down the engine after a complete stop. Car requires a jump start to get engine running. Due to design of Honda transmission, car can not be put in neutral an pushed off the road, it blocks traffic until in can be restarted or towed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468139June 8, 2022
ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2019 Honda Passport. The contact stated while the vehicle was stationary in a parking lot, her husband stated that the vehicle lost motive and electrical power. The driver stated no warning light was illuminated. The driver was able to restart the vehicle within 30 minutes. The contact stated she also experienced the failure the following day while driving. The contact took the vehicle to the local dealer however, the mechanic was unable to diagnose the failure. The contact continued to experience the failure. The vehicle was not drivable. The contact called the local dealer and was referred to a second local dealer. The contact towed the vehicle to Jim Riehl's Friendly Honda (18900 Hall Rd, Clinton Twp, MI 48038, (586) 412-9600) where it was diagnosed with needing for the battery to be replaced. The contact replaced the battery. The manufacturer had been informed of the failure. The failure mileage was approximately 49,029.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468164June 8, 2022
ENGINE
The auto start/stop was the component that malfunctioned. I was at a stop light, and when I went to accelerate the car would not go. It automatically shifted into neutral. I then could not shift to park or drive. It would not let me shut the car down. I was in the middle of traffic when this happened. It caused a safety issue for me and others who had to go around me. I had to put my flashers on and continuously kept trying to shut the car down. I'm not sure what caused my car to restart or allow me to shift into drive, but eventually I was able to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468248June 8, 2022
UNKNOWN OR OTHER
The issue is with Honda's idle stop feature. Several times I have been stopped at a stop light and once I try to accelerate, the engine has turned completely off and the gear has shifted to neutral. I then have to put the vehicle back in Park and restart the engine. Fortunately I have not been rear-ended yet but that is inevitable. Honda claims they cannot replicate the issue but it has happened to me on many occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465997May 24, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
3x in the last 6months my Passport has failed to start after the auto stop at idle has engaged. The dealership said the battery is fine and one technician just said “disable the feature “. Today when adaptive cruise control was engaged, the car increased in speed from the set 72 to over 80mph. I also emailed Honda corp and their response was to see a dealer and did not acknowledge if the auto stop/start issue was known for other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462960May 1, 2022
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I stopped at red-light and the auto stop idle was engaged. Once the light changed, and I removed my foot from the brake to disengage the auto idle, unexpectedly the gear just shifted to Neutral . I then had put it in park , and press the ignition start button . It took a couple times before restarting. I had to endure other drivers honking and yelling at me, because I was the 1st car at the stop light. This has happened at least 8-10 times in the past 4 months. After having my vehicle for 3 days, the dealer said they couldn't find the problem . Wih road rage what it is in these times, something like that could spark alot of frustration in other drivers. I have read blogs about other honda passport owners having the same issue. HONDA REALLY NEEDS TO FIND OUT WHAT THE ISSUE IS BEFORE SOMEONE GETS INTO AN ACCIDENT BECAUSE OF THIS ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460763April 14, 2022
STRUCTURE:BODY, SERVICE BRAKES, VEHICLE SPEED CONTROL
I have has consistent problems with the braking system. It will brake and/or show the warning when nothing is there. The jerking of this has caused me to get in an accident June 2020 while moving to a new duty station. It was raining and there were no other cars on this highway thankfully. It was scary and I was even going below the speed limit. This caused my car to become nearly uncontrollable. My children and I were fortunately unharmed, but pretty shaken up. I had everything repaired and the same thing still happens to this day. That was only about 3 months after I purchased my car. I hear a lot of rattling as if something has come undone inside. Many times when I am driving I can feel the car jerk to a certain side or forward. That issue almost caused another accident in Feb 2021. I was backing out of a parking spot with plenty of room between myself and the other cars. My braking warning came on and it stopped my car. Then immediately it jerked back aggressively and almost hit a car behind me. Soon after I managed to back out and shift into drive, it jerked forward while stopping then jerking again. Although it is not all of the time, it has happened enough to cause accidents and almost a lot more. I think the 2019 Honda Passport should be looked into more and corrected. As these issues should not be happening.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11460083April 7, 2022
POWER TRAIN
Was traveling at speed of 20 mph on a residential street when engine suddenly paused and car shifted into neutral. There was no indication of an impending engine failure. Emission warning lights came on and i was unable shift the car out of neutral to move it off to the side of the road. After multiple attempts to restart the engine, i was able to engage it in drive and move the vehicle to safe location. Took it to Honda dealer who diagnosed the problem as Code P0810 (clutch position control error). The transmission control module was replaced. The dealer contacted Honda who suggested that it could ultimately result in a 2 step repair if the problem recurs. They were unable to reproduce the problem immediately after the repair. The 2nd step would involve replacing the engine harness for $6000. While this definitely posed a risk to safety, it will be a larger safety risk if it fails again while traveling at highway speeds. The technician reported 80% confidence that the situation will not happen again. I am concerned that Honda has shown a reluctance to spend the money to completely mitigate the problem unless they are forced to do so putting their profits ahead of the safety of drivers. Even a 20% risk of failure is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457936March 23, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Popping crackling noise from dashboard Screen went blank Sporadic occurrences when driving with radio On and Off Dealer says NO CODES Found?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454974March 3, 2022
ELECTRICAL SYSTEM
Frequent shutdown of center display panel to a black screen with "MOST Network Failure" message posted. System repeatedly tries to reboot. Sometimes requires a restart to recover.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454257February 26, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The collision warning flashes and brakes are sometimes activated for no reason. Almost as if it sees a phantom vehicle. Other times this happens when there is opposing traffic in the other lane but not in my path. This was reported to Honda of Kirkland during a routine service. I was told no problem was found and no activations of the system were recorded in the car’s computer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453971February 25, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We are experiencing frequent phantom braking like the 2019 Accords and CRVs and believe the 2019 Passport should be included in the upcoming recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453947February 24, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The auto braking system comes on randomly without warning and for no reason. A warning flashing BRAKE. BRAKE comes on, you can feel the brakes grab slightly. It's very unnerving in traffic and slows the car slightly....it hasn't cause the car to stop yet. When I took it to the dealership they "couldn't find anything wrong with it and couldn't get it to do the same thing" I explained that it was happening randomly, that's why they couldn't get it to duplicate. This is definitely a safety hazard when driving and distracting the drive from their attention on the road. Their seems to be something wrong with the sensors but they don't seem to know what to do or are willing to acknowledge the problem. This has happened at least a dozen different times since I bought the car 4 months ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453193February 21, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
My Collision Mitigation Braking System activates when there is no reason to do so. I took it to my dealer and they said it is because there is dirt on the car logo that is in front of the radar so they cleaned it. It was not dirty in my opinion. When I dove it again with a very clean logo the system flashed BREAK again and shook the steering wheel. I know I can turn this “feature” off by pressing a button on the dash board but I have to do that every time I start the car - it malfunctions regularly. In addition to be inconvenient it is distracting and dangerous do deal with when driving if I forget to turn it off. If I loan my car to someone It is embarrassing and difficult to explain to them how to handle it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449382January 29, 2022
POWER TRAIN
The right axle boot has a layer of grease on the outside and was suspected of being cracked. My vehicle is under it's original 36,000 mile/3year warranty. The Honda dealer repair department stated that the manufacturer does not consider this a defect. To demonstrate to me that this is not a defect I was shown another car with the same issue and was offered the opportunity to view more vehicles with the same issue. Apparently this is evidence to the dealer and manufacturer that there is no problem with the axle boot. I would think that the fact that several vehicles in one shop showed the same covering of grease on the right boot suggest that there is a manufacturing problem. It is also interesting to note that the boot on the left axle is different from the boot on the right and shows no evidence of grease. I am able to drive the car and am assured by the dealer that there is no safety concern. The problem was identified by an independent provider during routine service As the car is under warranty I went to the dealer for repairs. There are no system messages regarding this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447732January 17, 2022
ELECTRICAL SYSTEM, ENGINE
On two separate occasions the vehicle has not started in extreme cold. First Occasion: February 7, 2021, attempted to remote start the vehicle, but the vehicle would not start. Attempted to start the vehicle from inside, but would not start. Called AAA roadside assistance to have the vehicle jump started and the vehicle still would not start. Second Occasion: Attempted to start the vehicle and it would not start. Attempted to use a roadside battery pack to jump the vehicle, but would not start. Hooked the battery up to a truck for 45 minutes, while the truck was running, and attempted to start the vehicle several times, but the vehicle never started. Called Honda roadside assistance and was informed that we would need to wait up to two hours for a tow truck. We waited 5 hours before the tow truck arrived. While waiting I called Dahl Honda of Onalaska for assistance. I purchased a new battery from them. They sent a driver out to deliver it to the parking lot we were stranded in. I installed the new batter but the vehicle still would not start. When the tow truck arrived, we tried to jump the new battery with the Honda employee present, but the vehicle still would not start. The tow truck driver delivered the disabled vehicle to Dahl Honda in LaCrosse, Wisconsin. Each time dealership could not diagnose the problem that caused the vehicle to not start. Was told that there is nothing wrong with the vehicle. The two times the issue has occurred, the outside temperatures were below zero, thus putting my family (two very young children) in danger. The vehicle was inspected by Dahl Honda in LaCrosse, WI and Schlossmann Honda in Milwaukee. No warning lamps, check engine lights, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443442December 11, 2021
TIRES:SIDEWALL
245/50R20 102H Multiple times the tire was flat after coming out to drive in the morning. Took it to our local Honda dealership, they would inflate it but stated that they could not find the leak. We noticed what appears to be a bubble in the sidewall but they said that was normal. BS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443443December 11, 2021
WHEELS
Twice the tires were found to be flat before driving. It was taken to the local Honda dealership for inspection. They would inflate the tires but stated that they could not find the issue. Because this is my families car, and I have 2 small children that are driven around in the car, I have opted to replace the tires for fear of the tires failing while driving. Thanks Honda and Continental.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442877December 6, 2021
UNKNOWN OR OTHER
The rear axle appears to be coming apart at the bolts and is separating from the car. If the axle separates it will result in a major car failure resulting in lack of control of the car. There are no warning lights on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441544November 24, 2021
STRUCTURE:BODY
Constant sound of “pebbles” hitting the windshield when driving over 45 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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