Honda Crosstour Complaints (2013)

49 consumer complaints on file.

#11752537July 23, 2026
SERVICE BRAKES
ABS Module failure causing anti-lock braking and tractional control issues due to known manufacturing defect with failed solder connections
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703384December 6, 2025
STEERING
Complaint Summary: Steering system failure remains unresolved after Honda warranty repair. Complete loss of electric power steering. Complaint Details: I experienced a sudden and complete loss of electric power steering on my 2013 Honda Crosstour V6. The EPS warning light illuminated, steering effort increased drastically, and vehicle control at low speeds became difficult and unsafe. The vehicle was brought to a Honda dealership, which replaced the EPS control unit under Honda’s warranty extension 19-036. However, after the repair, the power steering is still completely inoperative. The same original diagnostic trouble code (DTC 32-09) returned immediately, showing that the underlying defect was never resolved. The dealership now claims the EPS steering gearbox has failed and quoted approximately $5,000, even though the failure began before the control unit replacement and the EPS system remains non-functional after the warranty repair. This appears to be an incomplete or incorrect repair of a safety-critical steering system. The vehicle continues to have zero steering assist at all times, causing significantly increased steering effort, especially at low speeds and during parking maneuvers. This creates an ongoing safety risk to the myself and others on the road. Loss of power steering after a warranty repair suggests a potential defect trend or misdiagnosis involving the EPS system. I am requesting that NHTSA review this incident for possible safety implications affecting steering reliability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608868August 15, 2024
STEERING, POWER TRAIN
As I was driving out of the parking garage I could not turn the wheel of my vehicle and almost hit a cement pillar. A light popped on that had a steering wheel and a exclamation mark. This message had never popped up before. I looked in my owners manual and found it was the power steering sign. I thought my vehicle needed power steering fluid but found out it was automatic. I took it to the dealership and they stated I need a steering rack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604939July 28, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car says FCW system fail as well as ABS and LDW lights came on. The car looses power as it drives and lags. I got a diagnostic done on the car at autozone says VSA solenoid valve malfunction code 123-11 and 121-11. These problem started the 100,000 mile plus range
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587938May 9, 2024
LANE DEPARTURE: WARNING, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
The FCW, LDW, ABS, and the traction control lights came on a couple of days after I had brand new factory brakes and rotors put on. I took it to the dealership and they told me this has been a known issue with the Crosstours for a while that I needed to replace the ABS modulator. Upon my research they were correct, Honda has been aware of this issue for a few years but has yet to do a recall. This is an widespread problem that puts everyone in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548676October 6, 2023
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
All warning lights came on-LDW/ABS/VSA/FCW at first around 7/25/23 . Called Honda service-told to bring it in for diagnostic check. Then on 7/27/23 power steering went out-had car towed in to dealer-they fixed/replaced EPS Control unit under extended warranty extension 19-036. They diagnosed the electrical systems -said it needed VSA Modulator ($2222.36 prepaid)-and said safe to drive. That was at 54,947 miles on the car-after a couple of weeks, the ‘BRAKE LIGHT’ warning light came on -at first intermittently-then every time-then intermittently again. Called dealership-said -yes-that’s normal, that it happened to other Honda Crosstours an Honda Accords! They said ‘ should be safe to drive’ —???? Would you feel safe to driving this vehicle? Looked online -found article on the VSA Modulator-many Honda Crosstours and Accords had this same problem-saw a picture on why this modulator needed to be replaced-the ‘DESIGN FLAW’ was at the connection where it connected to the circuit board -solder broke, because too much pressure at connection when it plugged in ( vertically plugged in) This should be fixed under extended warranty like the power steering control unt— How or why the ‘brake warning light’ is unexplained, but it’s it a safety issue not knowing? If the brakes fail and someone is injured, minor or fatally, ‘who’s responsible’ -or ‘liable’-the driver or the manufacturer??????? My crosstour still awaiting VSA Modulator after two and a half months!! Issue: 1. Safe to drive 2. Who should pay 3.Who’s responsibility? (Liability)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542338September 3, 2023
SERVICE BRAKES
ABS, brake light on dashboard. Malfunctioning ABS solenoid valve. Brakes locking up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541141August 28, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
ABS modulator failure warning lights: "Brakes", "ABS", "LDW", "FCW", "System Failure", "Traction Control"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529158June 27, 2023
ELECTRICAL SYSTEM
The starter system is intermittent and grinds on occasion which keeps the car from starting. If I were in a situation where the car must start, ie: on a railroad track etc., this would be deadly! I read on line where there are thousands of people having the same issue and Honda knows of this issue and has not addressed it! The starter motor housing is engineered incorrectly and after a short time, the teeth grind and destroy the flywheel. This needs to be recalled and if they do not, it needs to be a forced recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505057February 1, 2023
STEERING
I was arriving home and when I turned onto my road the steering got impossible to turn. The steering trouble light come on. I stopped the car. We walked home. Next day I went to car and started it. The light was off and steering was back to normal. I live off of a curvey road will this happen again? I am afraid to drive it. Has Honda got a recall out?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474922July 20, 2022
ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2013 Honda Crosstour. The contact stated that while attempting to start the vehicle, the vehicle made grinding noises and hesitated to start. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. Upon investigation, the contact related the failure to a faulty starter. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462027April 25, 2022
STEERING
When driving around 30 miles per hour the vehicle would still drive but it was extremely difficult to turn. I noticed the steering warning failure indicator was flashing on the dash, I could barely pull over to left to avoid cars from hitting me from the sides and came to a complete stop. (The car was still running, no steering) . I cycled the key and waited for a couple of minutes, the power steering light was off and the steering worked but only for about 100 meters, this happened about five times before I was able to drive it home. The issue has not reoccurred yet, I'm going to the dealer tomorrow for general maintenance but I was already told that it will be hard to diagnose if the issue is not present. I don't feel safe on this car, specially for long trips or highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457093March 17, 2022
ENGINE
Grinding noise of starter when starting engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452161February 15, 2022
STEERING
In August 2021, the Crosstour was traveling at approximately 60mph over a bridge, the steering wheel locked and became nearly impossible to turn. Control of vehicle was lost. Vehicle was brought to a Honda service center and evaluated. A code was generated, and the vehicle was under warranty, and the problem was supposedly fixed. February 2022, Crosstour was traveling at approximately 30mph when the steering began to feel unsteady and tight. The steering wheel locked again. Control of vehicle was lost. Vehicle was brought to the same Honda service center. The workers said no code was generated this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443062December 8, 2021
ELECTRICAL SYSTEM
The contact owns a 2013 Honda Crosstour. The contact stated that after starting the vehicle remotely, there was a grinding sound coming from the vehicle. There were several unknown warning lights illuminated and flashing on and off. The contact stated that the failure was intermittent. The contact researched the failure and noted that the failure was found in similar vehicles. The vehicle had been taken to an independent mechanic and an unknown dealer, who were unable to determine the cause of the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389945January 26, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 HONDA CROSSTOUR. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, AN ABNORMAL SOUND WAS COMING FROM THE VEHICLE. THE VEHICLE FAILED TO START-UP. THE CONTACT STATED AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS STARTED. THE CONTACT STATED THAT THE FAILURE RECURRED DAILY. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 76,930.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353257September 4, 2020
STEERING
DRIVING ON I85N AT HIGHWAY SPEEDS THE EPS (ELEC. POWER STEERING) LIGHT CAME ON AND STEERING BECAME VERY DIFFICULT WITHOUT ANY PREVIOUS WARNING. I WAS ABLE TO SLOW DOWN AND VEER OFF THE HIGHWAY WITHOUT ANY INCIDENT THANKFULLY DUE TO MINIMAL TURNING REQUIRED. A WEEK LATER, THE ISSUE REOCCURRED AFTER A FEW DAYS OF BEING PARKED. AT LEAST THIS TIME I WAS NOT ON A HIGHWAY... WHY DID THE NHTSA INVESTIGATION ONLY RESULT IN THE EPS ISSUE BEING COVERED FOR THE ACCORD (2 DIFFERENT TSBS) OF THE SAME YEAR BUT NOT FOR THE CROSSTOUR IF THE CROSSTOUR IS BASED ON THE ACCORD?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342851August 2, 2020
STEERING
WHILE DRIVING STRAIGHT AT ABOUT 25MPH ON HARTFORD (CT) CITY STREET AFTER SEVERAL MILES OUT OF I-91, MY STEERING WHEEL SUDDENLY WENT STIFF AND THEN AN ICON WITH THE STEERING WHEEL AND AND EXCLAMATION MARK APPEARED. I COULD NOT TURN THE STEERING WHEEL, I HAD TO USE ALL MY STRENGTH TO SLOWLY ROLL OFF THE STREET TO GO STRAIGHT INTO CURBSIDE AND WAITED FOR AAA TOW TRUCK TO PICK UP THE VEHICLE AND DELIVER IT TO MY HOME FOR REPAIRING AND I WAS REQUIRED TO FIND OUT A WAY TO TRANSPORT MY FAMILY SEPARATELY TO HOME DUE TO LOCAL COVID-19 RULE. I NEED TO MAKE AN APPOINTMENT WITH A DEALERSHIP FOR SERVICE BECAUSE OF THE COVID-19 PANDEMIC. GLAD TO BE ALIVE AND DRIVING AT LOW SPEED. THIS HAPPENED WITHOUT WARNING. I RESTARTED MY CAR SEVERAL TIMES, THE EPS LIGHT COULD NOT GONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322979May 1, 2020
STEERING
AT 92,886 MILES, CRANKED MY PARKED CAR UP TO BACK OUT OF THE GARAGE AND NOTICED THE EPS WARNING LIGHT WAS ON AND REMAINED ON. AS I ATTEMPTED TO BACK OUT, I WAS COMPLETELY UNABLE TO MANEUVER THE VEHICLE. I'VE HAD OLDER CARS WHERE YOU COULD AT LEAST MUSCLE THE STEERING WHEN LOW ON POWER STEERING FLUID... NOT SO IN THIS CASE. VERY THANKFUL I WAS NOT ALREADY ON THE HIGHWAY AS THIS WOULD HAVE BEEN A LIFE THREATENING SITUATION. ABSOLUTELY NO WARNING OF ANY PROBLEM. THIS VEHICLE HAS NEVER MISSED A SERVICE, HAS HIGH QUALITY SYNTHETIC BLEND OIL, GARAGE KEPT AND ALWAYS HAD THE RECOMMENDED SERVICE. THE CAR IS A BEAUTIFUL COMPLETELY UNUSABLE VEHICLE RIGHT NOW. I CALLED A LOCAL AUTO SERVICE CENTER AND THEY SAID ONLY HONDA CAN ADDRESS THIS SITUATION AND THE REPAIR STARTS AT $3000. I READ MANY COMPLAINTS FROM HONDA OWNERS OF 2013 CROSSTOURS/ACCORDS AND UNDERSTAND THERE ARE MANY HUNDREDS OF THOUSANDS OF OWNERS WITH THIS SAME ISSUE OUT OF THE BLUE, SOME OF WHOM EXPERIENCED THE FAILURE WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322460April 27, 2020
STEERING
WHILE DRIVING AT 60MPH ON I95 MY STEERING WHEEL SUDDENLY WENT STIFF AND THEN AN ICON WITH THE STEERING WHEEL AND AND EXCLAMATION MARK APPEARED. I COULD NOT TURN THE STEERING WHEEL, I HAD TO USE ALL MY STRENGTH TO SLOWLY ROLL OFF THE HIGHWAY TO GO STRAIGHT INTO A PARKING LOT OF A GROCERY STORE AND WAITED FOR A TOW TRUCK TO PICK UP THE VEHICLE. CURRENTLY WAITING FOR AN APPOINTMENT WITH A DEALERSHIP BECAUSE OF THE COVID-19 PANDEMIC. GLAD TO BE ALIVE, THIS HAPPENED WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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