Honda CR-V Complaints

16,579 consumer complaints on file.

#11527888June 20, 2023
AIR BAGS
My airbag light came on without any incidents accruing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527979June 20, 2023
STRUCTURE:FRAME AND MEMBERS
Received recall notice to have vehicle repaired. Scheduled vehicle with local dealer for repair. Took vehicle to dealer on 6/14/2023 for recall repair. Dealer informed me during visit, they had to send a picture/video of what they encountered to American Honda and wait for them to decide how to repair. A little while later during same visit, dealer informed me American Honda instructed them not to repair and tell me to go home and park the car and American Honda will call me. American Honda has not called me and the vehicle not repaired of the recall. I must drive the vehicle for my work. I would like them to fix, replace my vehicle and immediately if they think it is a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527685June 19, 2023
ENGINE
Week of April 11th, While driving the car, the vehicle would start to shake and the following warning messages came on as the vehicle would start to decelerate making us drift to the emergency lane avoid getting hit by an oncoming vehicles. The following messages came up on multiple occasions on the panel. (note, we could only select 3 options above so were not able select all of these) 1. Collision Mitigation System Problem 2. Adaptive Cruise Control Problem 3. Road Departure Mitigation System Problem 4. Electrical Parking Break Problem 5. Tire Pressure Monitor Problem 6. Power Steering System (EPS) Problem The car was inspected by Danbury Honda service department, who informed us that it was a blown head gasket. The car is a 2017 purchased in 2020 by Danbury Honda Dearlership. As we worked primarily from home for the last 3 years, the car was not driven that often and oil changes have been up to date. There have been no signs of leaking or overheating including the temperature gauge not showing any signs of overheating and remained in neutral or below temperature. The Danbury Honda service department could not explain how a blow head gasket was possible. We then proceeded to have it inspected by Danbury Brewster Service Department week of April 18th, who informed us that it was a spark plug issue. And there was no indication of a head gasket. After spark plug was repaired, the car was being driven with no issues and on May 4th, the incident above happened again (again no overheating or leaking). We went back to Honda Brewster who said it was a blown head gasket with no explanation as to how this as possible. We are attaching the service technician inspection report and photos. This has caused anxiety and stress where we are not safe driving the vehicle. Our daughter just recently obtained a license and, thankfully, this did not happen to her. We have been fans of hondas for many years and between us have owned 4 honda vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527705June 19, 2023
FUEL/PROPULSION SYSTEM
Fuel pump stopped working. While driving, I pressed down the gas and car stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527727June 19, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While I was driving, the vehicle suddenly braked and I did not hit the brake pedal. There was no one in front of me and thankfully, no one behind me. I had 2 other people in the car with me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527799June 19, 2023
STEERING
The steering wheel jerks while driving. Bring it to get repaired as soon as possibly. Do not have a receipt yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527787June 19, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
This has occurred several times recently. Driving at 30-40mph also at highway speeds. Nothing in from of vehicle for at least 1/2 mile. Collison Mitigation Brakjng System activates without any warning. If it were not for seatbelts one would be sent into the dashboard or steering wheel. It is a very disturbing feeling being basically jerked forward unexpectedly. Luckily no one was close enough behind to initiate a rear-end collision. Currently we are waiting to have the car seen by our dealer. The dealer seems to treat this as a big deal since we can't be seem until the first week of July. I would think this issue would be one of a very serious safety concern, but I suppose the dealer feels not. They did however tell us to turn that system off. Seems counter intuitive to have a safety system yet told to turn it off and wait about 2 weeks to be seen in the shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527588June 18, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
In late summer of 2022 I had a visual warning "BRAKE BRAKE BRAKE" while I was driving on a highway. There were no cars in front of me for at least several hundred yards. This was distracting to me as the driver, but fortunately there was nothing that required my attention at the time. Over the ensuing weeks this happened several more times, always on a highway at highway speed. At first I thought it might be reacting to a sharp shadow from an over pass, but it happened on overcast days as well as sunny days. It did not happen at night. The frequency of these visual alerts gradually increased until October 8, 2022, when the visual warning flashed and the brakes were applied by the automatic braking system. Again, there were no cars ahead of mine. If a car had been tailgating me, it would probably have caused an accident. I took it to the dealer the next day, and after interrogating the computer, they determined that no fault was recorded. Privately, I was told that this was a known issue, but it could take up to a year for the software patch to be released, and in the meantime there was no recourse. I sold the car back to the dealer that day, purchasing another car that they had on the lot, because I felt that the vehicle was unsafe and I was unwilling to drive it any longer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527624June 18, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Five separate times when starting the car the brakes shake and a message shows up on the dashboard "Brake System" - "Brake System Problem" - "Electric Parking Brake Problem". The car had less than 25,000 miles when I first saw this message. I am not an expert but seems like an electrical problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527502June 17, 2023
SUSPENSION
The "rear frame deterioration" recall was performed by the Dealer, Honda of Keene, NH, within the requirements set out by Honda. However, the service manager at the dealer tells me the same corrosion that initiated the recall is severe and still does not allow the vehicle to pass safety inspection in my state. Therefore, I cannot use the car and is has no resale value. Per the intent of state safety inspection the car remains unsafe. He has indicated this same concern to Honda USA directly with no response to him. He has photographs of the corrosion that he offered to Honda also with no response. I have had a conversation with "Arla" at Honda USA Customer service regarding this problem on June 2nd or 3rd. They are not willing to offer me any alternative, such as a full frame repair or to repurchase if the vehicle from me. The car has been at the dealer for approximately three months now pending resolution. I have called Honda USA again requesting they call me back for the past two weeks with no response. I propose that Honda has not satisfied the recall as the vehicle remains unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527345June 16, 2023
UNKNOWN OR OTHER
Vehicle AC is not blowing as cold as it was or should be, was a gradual decline over a 1 - 2 month period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527376June 16, 2023
ELECTRICAL SYSTEM
The contact owns a 2012 Honda CR-V. The contact stated that overnight a fire started in the garage where the vehicle was located, and the majority of the fire was centered around the vehicle. Most of the house was burned. No one was injured. The fire department was able to extinguish the fire department. The contact was awaiting for the fire department report. The contact believed that the vehicle was experiencing a similar failure to NHTSA campaign number: 12V486000 (Electrical System, Visibility). The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 90,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11527399June 16, 2023
STEERING
The contact owns a 2018 Honda CR-V. The contact stated that while driving 50 MPH, the vehicle lost power steering assist. Additionally, the vehicle made an abnormal sound. The contact related the failure to NHTSA Campaign Number: 18V663000 (Steering). The vehicle was taken to the dealer, who informed the contact that the rack and pinion and the electric steering gear box needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527120June 15, 2023
LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
My 2015 CRV suddenly had all the crash warning/adaptive cruise control/lane keep assist lights flashing…very alarming…so we brought it to White Rock Honda for to find out what was happening?  They diagnosed our Multi-purpose camera is faulty. $2193 to repair…plus $197.12 yesterday to diagnose!  We have done nothing to cause this substantial/expensive repair. We are shocked as we are long-time Honda owners, (3 Hondas in the past 20 years) and have never experienced anything like this.  Now we are in danger all of our safety features no longer functioning.  This this is a huge hardship for us at this time as I just began a gradual return to work this week after an illness. I need to safely rely on this car every day for my long commute from Surrey to Richmond.  So as mentioned, this is a hardship that we had no part in causing – and we feel is entirely unfair. We have contacted Honda Customer Relations. We have forwarded the diagnostic receipt, the situation is now in mediation. -Yes, available for NHTSA inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527191June 15, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Honda CR-V. The contact stated while driving approximately 45 MPH and accelerating to merge into highway traffic, the vehicle shuddered and started to lose motive power. The contact stated that the vehicle slowed to 20 MPH and would not accelerate while depressing the accelerator pedal. The contact stated that the check engine warning was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that three fuel injectors needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527287June 15, 2023
POWER TRAIN
My car began stalling in the middle of driving. Multiple warning lights came on the dash and have continued to stay on. It struggles to go up hills as well as going over approximately 40MPH. It seems to be unable to shift gears
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526954June 14, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Twice while driving the car slammed on the brakes by itself, once driving 25 miles and once driving 38 miles. Both times there was no debris/object that could have included the car to sense an impending commission. Both incidents were sudden and without warning, scaring my child in the back seat and almost causing an accident by my car becoming close to being rear-ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526964June 14, 2023
STRUCTURE
The contact owns a 2008 Honda CR-V. The contact stated that while having an inspection performed on the vehicle, she was informed that the rear sub frame was corroded and had holes. The vehicle was taken to the local dealer where the vehicle was repaired under NHTSA Campaign Number: 23V228000 (Structure). The contact stated that the rear support brace was added. The vehicle was repaired but the mechanic informed the contact that the vehicle was not drivable. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527016June 14, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
i was driving on local street at 35miles and my Honda CRV2017 suddenly started beeping with BREAK message and after few second before i do anything it did automatic hard break. i was alone on street and other car before me was atleast 5-6 cars distance ahead. i read online where multiple people complaint about same issue so i'm reporting it here. earlier i was getting few break warning without any car ahead or near by but this time it was hard break which may have caused rear ending if other vehicles are behind me. recently my car passed inspection and i'm seeing this kind of issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527070June 14, 2023
POWER TRAIN
Drive train is malfunctioning. Safety risk unknown. Vehicle subject to "juddering." Honda Technical Service Bulletin 10-086 dated May 25, 2017 (superseding HSB 15-086 dated August 18, 2016) Entitled "Vibration While Driving Under Light Acceleration" presumably issued to dealers. Dealers were advised to update A/T software "at the customer's request." Also, transmission fluid to be replaced. I have an appointment with Ide Honda on June 26, 2023 for an assessment of juddering problem. There is no indication in the service records that the A/T software update was ever performed. However, the subject vehicle was sold to the previous owner as a "Honda Certified Pre-Owned" automobile. No warning lamps are showing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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