Honda CR-V Complaints

16,579 consumer complaints on file.

#11533934July 23, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving on Friday July21 on 495 beltway in northern VA , and i was in the middle lane of the highway with no object, car, and others in front with at least 150 yards. the CRV breaks automatically without warning. it was very terrifying, luckily no car was following me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533764July 22, 2023
STEERING, LANE DEPARTURE: ASSIST, SERVICE BRAKES
Steering wheel issue: I had a similar issue with my old 22 Civic. Now it's a known and common problem, it's hard to make small adjustments. It may not be related to the speed or the use of LKAS. There is no warning on the dashboard. Brake pedal: Randomly I feel friction on the pedal when I press it. Like the steering wheel issue it starts to happen and disappears. No warning messages. LKAS giving false warnings, especially when going backwards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533771July 22, 2023
Other/I am not sure
I am writing to express my concern about the quality of the Heavy Duty straps that accompanied the Yakima JayLow J-Cradle Rooftop Kayak Mount I purchased earlier this year. On July 3, 2023, I attempted to tighten the first strap I used with the mount. Unfortunately, the strap detached at the point of attachment to the buckle. I was fortunate that this happened while I was in my driveway, and no one was injured. However, had this failure occurred while I was driving, the potential consequences could have been disastrous. I contacted Yakima, but they were extremely slow to respond and seemed unconcerned even though I told signaled to them that I believed this issue could result in someone being seriously injured or dying. The specific component that failed was the Super Heavy Duty Strap. This strap has a buckle with a rubber jacket around it. The strap was sewn around the rubber instead of the metal of the buckle. The Yakima JayLow comes with two of these straps. I still the failed strap and a strap which I didn't tighten to failure, but is improperly manufactured. This put the safety of others at risk in that there is a high probability that kayaks attached with these straps (with this manufacturing defect) will fly off the vehicle. I am a mechanical engineer. I inspected it and reported it to the manufacturer. Again, they seemed unconcerned, but did send two new straps which were properly manufactured with the strap sewn around the buckle...instead of around the rubber buckle jacket. There were no warnings to the failure and it would be hard to expect/see the manufacturing defect. One doesn't expect a strap to break like this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533782July 22, 2023
SERVICE BRAKES
My wife and family left Evans, Georgia, on 06-Apr-2023 for their first cruise that departed from Miami, Florida. As they traveled down the interstate on 07-Apr-2023, the cruise date, the vehicle's right brake came off. My daughter steered the CR-V to safety without causing a major accident on a major Interstate Highway. They contacted the local Honda, Brickell Honda, 690 S. W. 8th Street, Miami, Florida, who dispatched a tow truck. The Service Representative was [XXX]. She asked whether the brakes had been worked on before; they had never since purchased the CR-V. Also, she confirmed that the damage was not due to road debris. Brickell Honda repaired the CR-V for $1151.31. The communication with Brickell Honda was good while the CR-V was in the shop. However, when we tried to reach out to the Service Advisor after the repairs were completed, it differed from Honda's standards. She failed to respond to our calls, voicemail, and text message. On 23 Apr 2023, I decided to have my local Honda, Gerald Jones Honda, 4022 Washington Road, Martinez, GA, review the work completed by Brickell Honda. They did not know why the brakes would have came-off, but they noticed the right rear brake line tangled up and the bolt left loose. These were things that Brickell Honda left undone, putting my family at risk! According to Gerald Jones Honda, fixing those things would cost an additional $175.00. We paid $201.25 for Gerald Jones Honda Diagnostic. “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533790July 22, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving on a 4 lane highway at about 60-65 MPH the automatic brake system activated. There was no apparent reason for the brakes to be applied at that time. There was no car close to me in front of me. it only lasted about a second and only slowed the vehicle down instead of bringing it to a complete stop. The risk to me was if a car had been close behind me I might have been hit from behind. The problem has not occurred since and I have not taken it to a dealer. I noticed the dash light said BRAKE but that occurred during the braking event rather than before it. I had put RainX on my windshield before leaving home and I have questioned if that had any influence on the camera seeing through the windshield. I have applied RainX on the windshield since then but I avoided putting in on the section in front of the camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533578July 21, 2023
SEAT BELTS, AIR BAGS
Seat belt has slack in it and does not tighten up and the Airbag light on the dash comes on intermitently
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533714July 21, 2023
VISIBILITY/WIPER
Brand new Honda CR-V 20223. 2 safety issues were observed: vibrating hood and vibrating driver side rear mirror. Both were confirmed by Honda representative on 5/18/2023. I have recorded footage of hood vibration. [1] For hood, when driving at highway speed (60+mph), hood visibly vibrated and vibration increased at higher speed. Dealership adjusted spacers and also found out the adhesives between the hood plate and the hood frame were not sufficient. It could have popped open during highway most likely lead to immediate fatal crash. [2] For mirror, when driving at highway speed (60+mph), driver-side rear mirror visibly vibrates and vibration increases at higher speed. Passenger-side rear mirror is perfectly fine. Dealership and Honda replaced the complete rear mirror once. The issue remains the same. Vibration over time will pop the mirror off, losing visibility impairing safety driving. Honda as of the time of this complaint 7/21/2023 stated verbally and repeatedly to me (and they recorded the phone call) that they will NOT replace or DO ANYTHING about this vibrating mirror, and that I as the consumer who paid for a brand new car will just have to accept and live with it. Honda basically on the record states that they refuse to do anything about this vibrating mirror. Both issues have been reported by others to my knowledge. Yet Honda refuses to take accountability to do the right thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533442July 20, 2023
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
The Fuel Injectors in this generation of Honda CR-V's (2017-current), have widespread reported issues related to clogged injectors - mostly in 2017-2019 models at approx. the 75,000 mile range. This causes the vehicles computer to illuminate multiple warning messages on the dash board (Emission System Problem, Brake System Problem, Brake Hold System Problem, Power Steering System (EPS) Problem, Vehicle Stability Assist (VSA) Problem), Hill Start Assist Problem, Adaptive Cruise Control Problem, Collision Mitigation System Problem, Road Departure Mitigation System Problem, Electric Parking Brake Problem, Tire Pressure Monitor Problem). These warning messages are usually related to an OBD-II code of running too rich or cylinder misfire - P0172, P0303, P219F, etc.... Once one of these fuel injector related trouble codes is illuminated on the dash, all the above listed safety features are disabled. In certain cases, the car may even go into LIMP mode - even while on the highway and vehicle traffic behind the vehicle. There are many documented cases online on Facebook CR-V groups, and other CR-V related websites documenting this problem. Again, all related to a potential poor design with the Honda CR-V Fuel Injector in the 1.4L Turbo engine introduced in the 2017 model year - that then disables key safety features of the vehicle! Ex. https://www.crvownersclub.com/threads/2023-fuel-injector-replacement-discussion-merged-master-thread.225172/ https://www.crvownersclub.com/threads/fuel-injector-replacement-discussion-merged-master-thread-now-retired.219349/page-19 Many 2017-2019 Honda CR-V's are requiring the replacement of Fuel Injectors somewhere in the 50-100k mile range. Honda has often offered to cover the cost of the parts ($800+) and the consumer is left paying for the labor ($500-800). Honda, internally, has noted there is a problem with the manufacture of their injectors. Please investigate as this issue is disabling key safety features on CR-V's
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533541July 20, 2023
ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
The contact owns a 2016 Honda CR-V. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning. The contact stated that that he noticed white smoke coming from under the hood of the vehicle. The smoke started to turn into thick gray smoke that entered the cabin of the vehicle. No warning lights were illuminated. The vehicle was towed to the residence and then towed to the dealer where it was diagnosed water pump failure which caused the drive belt to overheat. The contact was informed that the water pump needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 72,100
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533566July 20, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
The front windshield camera was deemed it had faulty parts by the dealer and the car is less than two years old
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533255July 19, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving about 25mph and my car came to a hard brake and stopped completely on its own. I did not have a brake warning light, no cars were too close in front of me. It almost caused the car behind me to rear end me. This is a 2019 Honda CRV with approximately 46,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533187July 19, 2023
VEHICLE SPEED CONTROL
The contact owns a 2023 Honda CR-V. The contact stated that while driving at slow speeds, the contact slowly entered a parking space; however, as she removed her foot from the accelerator pedal to depress the brake pedal, the vehicle lunged forward. The contact stated that she abruptly depressed the brake pedal to stop the vehicle. As a result, the front of the vehicle front swiped two parking post. The contact stated that there was no damage to the vehicle. No warning light was illuminated. The vehicle was taken to an independent mechanic where the cause of the failure could not be determined. The contact was then advised by the independent mechanic to contact the NHTSA Hotline. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532957July 18, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2019 Honda CR-V. The contact stated while driving 50 MPH with her grandchild in the vehicle, the collision mitigation braking system (CMBS) engaged abruptly, nearly causing a crash. The brake warning light was illuminated. The contact stated that there were no objects or vehicles nearby the vehicle at the time of the failure. The contact stated that the failure recurred on two occasions. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533000July 18, 2023
STRUCTURE:BODY
On June 5th, 2023 my mother received a recall notice in the mail from Honda stating my, [XXX] ’s, car was recalled due to a chemical reaction causing aggressive rust to form under cars owned in the salt states. My car was manufactured and driven in New York prior to my ownership falling into the recalls category. I had previously had to pay out of pocket for a new catalytic converter and an oil pan that had been worn down by the rust referred to in this recall. I still have the receipts that state both parts were worn away by rust and needed to be replaced. I made an appointment with my local Honda dealership for June 8th, 2023 at which all they did was inspect my car and confirmed the rear frame was rusted to an unsafe point and needed to be replaced so they ordered the necessary parts. I came back to the dealership when the part came in on June 16th, after driving an unsafe car for a week. They worked on my car for over three hours to then inform me my car was impossible to fix due to such an intense case of rust that spread to the entirety of the underside of my car. The Honda dealership employees informed me that they would send the proof my vehicle could not be repaired to the appropriate parties and sent me on my way with no further information. After 3 weeks of no contact from anyone at Honda, I have had to commute to work in unsafe driving conditions because I am only [XXX] and can not rent a car. I called the Honda customer service number (800)9991009 and the customer service operator informed me my case hadn’t even been started. I then created a case #, and I[XXXX] was told my case would be reviewed and someone would contact me. I have called two times to get in contact with my case worker to be told she is unavailable and to leave a message. I am forced to continue driving my unsafe vehicle and have been unable to get in contact with anyone who can help me. It has now been a month and a half and I am forced to drive long distances in an unsafe car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533029July 18, 2023
UNKNOWN OR OTHER
The contact owns a 2018 Honda CR-V. The contact stated that while operating the vehicle with the air conditioning activated, there was a burning rubber odor inside the cabin of the vehicle. The contact stated that over time, a skin rash and throat irritation had developed due to the contaminated air blowing inside the vehicle. No medical treatment was received. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11532716July 17, 2023
FUEL/PROPULSION SYSTEM
I was driving on the Kennedy Express lane in Chicago, IL when all of sudden, out of nowhere, I started losing the ability to accelerate during rush hour. People were behind me and had to slam on their brakes. I had my hazards but it's only 2 lanes and people were honking and flashing me. There was no place for me to pull over. I was able to drive 5-10 miles per hour. The system has been inspected. I was told that the repair could take over 3 months because this is common in 2017's CRV's. They currently have 21 parked on their lot waiting for the same parts. They also confirmed that Honda is well aware of the issue. I was able to confirm on a lot of online forums that thousands of people have been impacted by the same issues. All of the safety lights lit up all a once. There was no way to determine by the warning lamps what specifically was wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532761July 17, 2023
ELECTRICAL SYSTEM
In January 2023 all the warning lights in the dash in our 2017 Honda CR-V spontaneously came on. Were told by Honda the system would reset and it did. Then we had to change out the battery which was supposedly the fix when it happened again. Recently the alarm would sound and lights come on when sitting in the driveway and not running. This progressed that day to having to jump start the car. Took it to Honda who diagnosed a BCM failure. Had to leave it there because it would not start at all. New BCM and again a battery installed. One week later all the warning lights come on again. Back to Honda to be reprogramed but told if this happens again would need new fuel injectors??? Apparently, the CRV should not be driven with this problem, as it can cause automatic stops, lane changes and other safety issues. There have been multiple reports of this issue and it is not being addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532788July 17, 2023
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
Major driveability/safety issue. The vehicle started skipping and jerking on highway I-93 on the New Hampshire/ Massachusetts line. I was accelerating to 65 mph and merged with traffic, when the car engine began stalling intermittently. The check engine and maintenance indicator lights turned on. As I coasted to the side of the road, the vehicle continued to jerk and slow/speed up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532799July 17, 2023
STRUCTURE:BODY
I was sent a recall notice fora SAFETY DEFECT that the rear frame that can deteriorate and trailing arm can fall off. I called the Honda of ILLINOIS dealer In Springfield Illinois to schedule an appointment for the recall and was told I would be put on a Waiting list and they only schedule 2 of these recalls per week. This vehicle is the only mode of transportation, and is driven on the highway to and from a nearby city 40 minutes away on a daily basis. There are children being transported in this vehicle and I am concerned for their safety. I called as soon as I received the recall notice in May and have yet to hear back from them as to when It can be repaired. This is a safety issue and I feel needs addressed . (update) they returned the call as I was typing this note and they tell me "there is quite a few people ahead of me that have this recall" This is unacceptable to have to wait over 60 days for a recall repair that is a safety issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532822July 17, 2023
ENGINE, FUEL/PROPULSION SYSTEM
The bearing wore out at only 62,839 miles causing sudden and complete engine failure on the highway in the desert near Barstow California. We lost power and the car was shaking and spewing blue smoke from the tailpipes. We easily could have been rear ended at 70 mph but somehow managed to get off to the side of the road and at 2 mph make it up an exit ramp. We had to have the car towed 2 hours to a Honda Dealership in Irvine and it needs a whole new engine. It has been there 17 days (ruining our road trip vacation) and just now is finally getting the new engine. The top of the line $2400 -10 year-120,000 mile extended warranty we bought at purchase is refusing to cover it. The mechanic has found a great deal of metal bits in the oil pan and the number 2 bearing is worn down to the brass like it is a much older car with more miles on it. There were no warning lights on the dash before this happened and the car was not overheating and had plenty of oil and oil life left. This whole experience has been a nightmare. Our North Carolina mechanic sent us Consumer Reports articles about the 2017 and 2018 CRV Turbo engines having a defect causing gasoline to leak into the oil system, thus reducing the effect of the oil on the bearings and cylinders. This is a serious and dangerous defect. The repairs alone will cost $8000 plus the added food and accommodation expenses, towing costs, and the complete ruining of our vacation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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