Honda Civic Complaints (2009)

427 consumer complaints on file.

#10479998October 13, 2012
POWER TRAIN
NOTICED ABOUT A WEEK AGO THAT THERE WAS A WHINING NOISE COMING FROM THE ENGINE WHILE IN GEAR. IT DOESN'T MAKE THE NOISE IN PARK OR NEUTRAL OR WHEN AT A STOP AND THE ENGINE SHUTS OFF. TOOK IT TO DCH HONDA IN TEMECULA,CA AND AFTER AN HOUR THEY CALLED ME AND TOLD ME MY TRANSMISSION IS BAD AND IT WILL COST ME $5250 TO GET A NEW ONE INSTALLED. I HAD THE IMA BATTERY REPLACED LAST YEAR WITH LESS THAN 40K MILES ON THE CAR. STILL ONLY GET 38 MPG AVG. ON HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477130September 26, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 HONDA CIVIC. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN IN FOR A ROUTINE INSPECTION TO THE DEALER WHO INFORMED HER THAT THE ENGINE MOUNT WAS BROKEN AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED ON ANY RECALLS AND REFERRED THE CONTACT BACK TO THE DEALER FOR THE REPAIRS. THE FAILURE MILEAGE WAS 69,000. UPDATED 10/24/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476969September 25, 2012
ELECTRICAL SYSTEM
IMA BATTERY CHECK ENGINE LIGHT COMES ON AND STAYS ON AFTER DRIVING HOME FROM WORK ON SEPTEMBER 24TH 2012 @ 4:15P CST. OUTSIDE TEMPERATURE WAS 74 DEGREES AND PARTLY SUNNY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474295September 8, 2012
ELECTRICAL SYSTEM, POWER TRAIN
THE CAR HAS A PROPENSITY TO LURCH FORWARD AT LOW SPEEDS. WHEN MAKING A TURN OR STOPPING AT A LIGHT THE ENGINE INTERMITTENTLY WILL REV AND THRUST THE VEHICLE FORWARD. IF THE DRIVER IS NOT KNOWLEDGEABLE OR PREPARED FOR THIS TENDENCY, THE VEHICLE CAN THRUST FORWARD AND STRIKE WHATEVER IS IN ITS PATH. THE SECOND PROBLEM THAT I HAVE ENCOUNTERED IS THAT THE VEHICLE USES A MALFUNCTIONING INTEGRATED MOTOR ASSIST (IMA) FEATURE THAT IS SUPPOSED TO GIVE THE VEHICLE EXTRA POWER TO ENTER A HIGHWAY AND SAFELY MERGE WITH ONCOMING TRAFFIC. UNFORTUNATELY, THIS FEATURE IS UNRELIABLE AND CAN LEAVE THE VEHICLE AND DRIVER IN A POSITION OF NOT HAVING ENOUGH POWER TO SAFELY MERGE WITH HIGH SPEED TRAFFIC. THIS DIFFERENTIAL IN SPEED IS VERY UNSAFE. IN 2011 I HAD THE LI BATTERY FOR MY HYBRID VEHICLE REPLACED. THIS BATTERY FAILED IN LESS THAN A YEAR. I WAS TOLD BY THE SENIOR MECHANIC AT THE HONDA DEALERSHIP THAT HONDA CORPORATION WAS AWARE OF THIS DEFECT. AND THAT HONDA KNOWINGLY REPLACED THE LI BATTERIES LAST YEAR WITH KNOWN DEFECTIVE BATTERIES AS A QUICK FIX TO APPEASE CUSTOMERS. THERE IS SOMETHING SERIOUSLY WRONG WITH THIS TECHNOLOGY, AND I BELIEVE THAT HONDA IS INTENTIONALLY NOT DISCLOSING THE TRUE NATURE OF THE PROBLEM WITH THESE HYBRID VEHICLES. I WOULD BE INTERESTED IN KNOWING IF THE HONDA CIVIC HYBRIDS ARE EXPERIENCING A HIGHER THAN NORMAL ACCIDENT RATE DUE TO ENGINE SURGING AT LOW SPEEDS AND INABILITY TO SAFELY MERGE WITH HIGHWAY TRAFFIC BECAUSE OF LOSS OF POWER DUE TO THE IMA SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473989September 5, 2012
STRUCTURE
MY 2009 HONDA CIVIC EX, POLISHED METAL METALLIC, HAS PAINT THAT HAS BEEN FADING ON THE ROOF AND TRUNK. THE SPOTS AFFECTED ARE: BETWEEN THE WINDSHIELD AND SUNROOF, ABOVE THE BACK WINDOW, AND THE TOP OF THE TRUNK LID. I PURCHASED THE CAR BRAND NEW FROM THE DEALER IN FEBRUARY OF 2009. THE CAR IS ONLY FOUR YEARS OLD AND NOW HAS 22,800 MILES. I SHOULD NOT BE HAVING THESE ISSUES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473254September 1, 2012
EXTERIOR LIGHTING, SUSPENSION, WHEELS
THIS IS HAPPENING RIGHT NOW, AGAIN.. 2012, NOT JUST IN 2010 TIRES ARE ABNORMALLY WEARING EXTREMELY FAST. ABOUT EVERY YEAR SOMEONE IS TELLING ME I NEED NEW TIRES BECAUSE THEY ARE 'CHOPPED' AND WEARING REALLY FAST. THIS LEAD ME TO THE INTERNET TO DO RESEARCH AND FOUND IT IS COMMON WITH THE 2006-2009 CIVICS. SOMETHING ABOUT THE CONTROL ARMS NOT WORKING PROPERLY, IN TURN CAUSING THIS PROBLEM AND A WHOLE LOT OF OTHERS LIKE SUSPENSION. I CANNOT AFFORD AND SHOULDN'T HAVE TO PUT NEW TIRES ON MY NEW CAR EVERY YEAR OR 20000 MILES. I AM SO FRUSTRATED AND AT A LOSS OF WHAT TO DO. I HAVE A CALL INTO HONDA BUT HAVEN'T HEARD BACK, I CAN ONLY IMAGE WHAT THEY'RE GOING TO SAY. THE OTHER FAILURE IS MY 'HEADLIGHTS ARE STILL ON' INDICATOR NOISE STOPPED WORKING A YEAR AFTER I BOUGHT THE CAR BRAND NEW. UGH, SO FRUSTRATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471307August 17, 2012
SERVICE BRAKES
WHEN APPLYING THE BRAKES AND THE VEHICLE HITS A BUMP OR ROUGH PATCH ON THE ROAD, THE BRAKES FAIL ALMOST ENTIRELY. AS A REACTIONARY MEASURE, I USUALLY RELEASE AND RE-APPLY THE BRAKES AND THEN IT WORKS BUT THERE HAVE BEEN TIMES WHERE I APPLY THE BRAKES AS HARD AS I CAN WITHOUT LETTING UP BECAUSE I'M ABOUT TO READ END THE VEHICLE IN FRONT OF ME. IN TOTAL SINCE PURCHASING THE CAR BRAND NEW, I'D SAY THIS HAPPEND OVER 30 TIMES SINCE SEPTEMBER 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468968August 2, 2012
VISIBILITY
SUN VISOR ON PASSENGER SIDE OF CAR HANGS DOWN. IT WILL NOT STAY UP IN THE UNUSED POSITION. THIS IS THE SECOND HONDA I HAVE HAD WITH THE SAME PROBLEM. HONDA OF AMERICA SAYS IT IS OUT OF WARRANTY SO THEY WILL NOT REPLACE OR REPAIR THE PART. THIS IS DANGEROUS BECAUSE THE VISOR BLOCKS VISIBILITY TO THE RIGHT OF THE VEHICLE. THERE ARE NUMEROUS EXAMPLES OF THIS SAME PROBLEM ON THE INTERNET. WHY IS THERE NO RECALL ON THIS PART? THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468741July 31, 2012
WHEELS, TIRES
MY VEHICLE WAS AT MY MECHANICS FOR AN OIL CHANGE. PART OF THEIR SERVICE IS TO CHECK THE TIRE PRESSURE. A TIRE WAS A LITTLE LOW. UPON PLACING THE AIR CHUCK ON THE VALVE STEM, THE VALVE STEM EXPLODED. POTENTIAL DAMAGE TO THE CAR AND THE PERSON WHO WOULD BE ADDING AIR WAS LUCKILY AVOIDED. HONDA HAD IN JULY 09 (SAME MONTH WE PURCHASED THIS CAR) ISSUED A SERVICE BULLETIN CONCERNING USING ONLY A SHALLOW AIR CHUCK ON CIVICS AS THEY MIGHT EXPLODE. HONDA AND THE DEALERSHIP BOTH REFUSED TO REPAIR AT NO CHARGE. CLAIMING THAT THE MECHANIC WAS AT FAULT. NOTE THAT THE MECHANIC WHO WAS OPERATING THE PROPER AIR CHUCK AT MY REPAIR SHOP IS HONDA CERTIFIED AND ONLY USED A SHALLOW AIR CHUCK. HONDA HAS A PRINTED BROCHURE IN THEIR SHOW ROOM THAT EXPLICTLY STATES THAT A DRIVER MUST GO TO A DEALERSHIP OR ANYWHERE THAT AIR IS AVAILABLE AND FILL TO THE PROPER PRESSURE WHEN THE TPMS LIGHT COMES ON. MOST AIR FILL PLACES AT GAS STATIONS HAVE THE LONG HANDLE VERSION OF THE AIR CHUCK, WHICH IN THE SERVICE BULLETIN IS STRICTLY PROHIBITED! NOT ONLY DID HONDA REFUSE TO REPAIR AT NO CHARGE, THEY ALSO CHARGED US FOR A FRONT END ANALYSIS. $175.00 BECAUSE OF A KNOWN DEFECTIVE PART. MY WIFE REFUSED TO DRIVE THE CAR ON THE INTERSTATE OR TO GO ABOVE 50 MPH AFTER THAT BECAUSE OF THE POTENTIAL OF A ROCK OR SOME OTHER OBJECT HITTING THE VALVE STEM. WE HAD MANY TRIPS WHERE WE HAD TO USE MY 1990 JEEP INSTEAD OF THE HONDA AT EXTRA EXPENSE. WE RECENTLY WERE FINALLY ABLE TO GET RID OF THE HONDA AND PURCHASED A 2013 HYUNDAI ELANTRA LIMITED. WE WERE NOT WANTING TO PURCHASE A NEW CAR FOR AT LEAST ANOTHER TWO YEARS. THE POTENTIAL FOR VEHICLE DAMAGE, AND EVEN MORE IMPORTANT TO THE PERSON PUTTING AIR IN A TIRE IS TREMENDOUS. ALSO, WHAT ABOUT A BLOW OUT, AND THEN A WRECK. ALL FOR AN INEXPENSIVE PART. WE WILL NEVER OWN ANOTHER HONDA IF THEY ARE SO BLATANTLY WILLING TO DISREGARD THEIR OWN FINDINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463870July 1, 2012
VISIBILITY/WIPER, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, LATCHES/LOCKS/LINKAGES
1) VISORS CRACKED - DRIVER'S SIDE DOES NOT STAY UP. 2) HYBRID BATTERY LIGHT SHOWED IT FAILED - DEALERSHIP REPROGRAMMED THE CAR FALL 2011 AND SINCE THEN THE CAR DOES NOT ACCELERATE AS WELL. I HAVE NOTICED LESSENED ABILITY TO ACCELERATE WHEN MERGING. 3) TWO OF THE DOORS FAIL TO LOCK WHEN THE CAR REACHES LOCKING SPEED. ONE OF THESE IS A BACK SEAT PASSENGER DOOR WHERE A CHILD SITS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461312June 12, 2012
VISIBILITY/WIPER
THE SUN VISORS ON THE CAR ARE BUILT POORLY AND THE PLASTIC WILL SPLIT, CAUSING THE SUN VISOR TO FAIL. AFTER FAILURE, THE SUN VISOR WILL NOT RETURN TO THE FOLDED POSITION, OBSTRUCTING THE DRIVER'S VIEW AS IT STICKS OUT INTO THE CAR, REDUCING VISIBILITY. BOTH AMERICAN HONDA AS WELL AS LOCAL HONDA DEALERSHIPS ACKNOWLEDGE THIS FLAW IN THE VEHICLES BUT THEY ARE CURRENTLY RESISTING MY ATTEMPTS TO HAVE MY CAR'S SUN VISORS REPLACED FOR FREE DUE TO DESIGN FLAW. THEY CLAIM THAT MY CAR IS OUT OF WARRANTY AND THAT THE LAWSUIT FILED AGAINST AMERICAN HONDA LAST YEAR HAS AN EXTENDED WARRANTY BUT IT DOES NOT COVER MY CAR'S VIN NUMBER. THIS PROBLEM NEEDS TO BE FIXED AS IT IS REOCCURRING AND POTENTIALLY DANGEROUS IF THE VEHICLE IS IN MOTION. HONDA ACKNOWLEDGES THAT NOT ALL OWNERS WHO HAVE THIS ISSUE REPORT THE PROBLEM AND THAT IT IS WIDESPREAD BUT NO RECALL HAS BEEN PLACED BECAUSE THEY ARE OFTEN JUST FIXED ON A CASE BY CASE PROBLEM BUT EVEN REPLACEMENTS OFTEN FAIL AS NO CHANGE TO THE PRODUCT'S FAULTY DESIGN HAS BEEN MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461035June 8, 2012
VISIBILITY
SUN VISOR SPLIT ON THE TOP AND HANGS DOWN ALL OF THE TIME MAKING IT DIFFICULT TO SEE TRAFFIC LIGHTS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460246June 1, 2012
SUSPENSION
WHILE DRIVING, NOISY REAR TIRES WERE HEARD. I ALSO OBSERVED UNEVEN AND RAPID REAR TIRE WEAR. THIS PROMPTED ME TO GET IT CHECKED AT RUSSEL & SMITH HONDA AT 2900 SOUTH LOOP WEST HOUSTON, TX 77054 ON 02/23/2011. FOUR WHEEL ALIGNMENT WAS DONE AFTER 2 REAR TIRES WERE REPLACED AT MY EXPENSE. ON 08/02/2011, I OBSERVED THAT THE REAR TIRES CONTINUE TO HAVE ABNORMAL WEAR (22780 MILES), PROMPTING ME AGAIN TO GET IT INSPECTED AGAIN AT SAME DEALERSHIP. THE 19 POINT INSPECTION DONE FOUND THAT TIRES WERE OKAY, EVEN THOUGH THERE WAS OBVIOUS UNEVEN WEAR. I TOOK A PHOTO OF THE TIRES FOR PROOF OF THIS. I TOOK THE CAR BACK ON 05/31/2012 TO THEM (33346 MILES) DUE TO THE SAME PROBLEM, FEELING THAT IT IS NOT SAFE TO KEEP DRIVING THIS CAR. I WAS ADVISED TO REPLACE THE TWO REAR TIRES, BUT I BELIEVE THAT UNLESS SOMETHING IS DONE TO CORRECT THIS, IT WILL BE USELESS TO KEEP REPLACING THE TIRES. THIS IS THE REASON FOR FILING THIS COMPLAINT THAT HONDA HAS NOT DONE ANYTHING TO SOLVE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459679May 25, 2012
ELECTRICAL SYSTEM
1.)TAKEN CARE CAR WELL SINCE PURCHASING NEW 2.)HONDA NOT START IN MORNING 1A.) NO RESPONSE FROM CAR WHEN TURN KEY 3.)AAA PERSONNEL ARRIVED TO JUMP BATTERY 4.)BATTERY JUMPED- ON SPOT E-DIAGNOSTIC CHECK PERFORMED 3A.) DIAGNOSTIC REVEALED BATTERY ?DRAIN? 5.)WHILE BEING CHECKED WITH TECHNICIAN ENGINE ?HISSED? & CAR TURNED OFF 4A.) ATTEMPTED TO START CAR- HARD START, HISS AND SHUTDOWN 6.)TOOK CAR TO INDEPENDENT MECHANIC 6A.) MECHANIC PERFORMED THOROUGH DIAGNOSTIC CHECK 6B.) DIAGNOSTIC CHECK REVEAL PROBLEMS COULD BE ONE/MORE OF FOLLOWING: FUSE, WIRE, BATTERY, COMPUTER OR COMPUTER SOFTWARE. 6C.) MECHANIC FELT HE NARROWED TO BATTERY, COMPUTER AND/OR COMPUTER SOFTWARE 6D.) BATTERY WAS CHANGED AND CAR TESTED. CAR PERFORMED AS SHOULD (1/2 DAY) 6E.) MECHANIC ADVISED TO LISTEN TO CAR AFTER TURNING OFF ENGINE AS CAR STILL MAY BE RUNNING. IF ENGINE STILL RUNNING MECHANIC ADVISED PROBLEM DEEPER THAN BATTERY 6F.) MECHANIC ALSO FOUND PROBLEMS WITH ENGINE RUNNING TOO HOT/LONG, FREON & COOLANT BEING USED AT HIGH RATE. MECHANIC REFILLED FREON. 7.)2 DAYS AFTER BATTERY CHANGE, TOOK KEY OUT OF IGNITION, CAR ENGINE/FANS STILL RUNNING 2-3 MINUTES AFTER 8.)TOOK CAR TO HONDA DEALER (WHERE PURCHASED). DEALER MECHANIC PERFORMED DIAGNOSTIC CHECK. 8A.) HONDA MECHANIC STATED DIAGNOSTIC CHECK REVEALED DEFECT WITH ?WHOLE CAR? COMPUTER SOFTWARE 8B.) HONDA MECHANIC STATED DEFECT CAUSED THE ENGINE TO HAVE DIFFICULTY SELF-REGULATING (E.G. TOO MUCH/LITTLE COOLANT AND FREON RUN HIGHER/HOTTER IN ADDITION TO RUNNING AFTER KEY TAKEN OUT OF IGNITION (AS STATED EARLIER)) 8C.) TO PATCH, HONDA MECHANIC DOWNLOADED ?NEW SOFTWARE? TO CAR COMPUTER 8D.) NEW SOFTWARE WAS SUPPOSED REGULATE ENGINE 9.)FOLLOWING WEEK ENGINE HAD HARD START 10.)THIS WEEK (21-25 MAY 2012) ENGINE NOT STOP AFTER REMOVING KEY FROM IGNITION FOR SEVERAL MINUTES (6E- ABOVE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459597May 24, 2012
FUEL/PROPULSION SYSTEM
2009 HONDA CIVIC GX HAS AN INTERMITTENT COLD START / HARD START / NO START PROBLEM. IT CAN TAKE ANYWHERE FROM 30 SECONDS TO EIGHT MINUTES TO GET THE CAR TO STARTED. ON A FEW OCCASIONS I GAVE UP TRYING TO START THE CAR AND DROVE MY TRUCK INSTEAD. ORIGINALLY THE PROBLEM WAS OCCURRING ABOUT ONCE A WEEK TO ONCE A MONTH. I HAVE HAD THE CAR DIE WHILE DRIVING AND WOULDN'T RESTART. SINCE JAN 25TH 2012 MY CAR HAS BEEN AT THE HONDA DEALER FOR A TOTAL OF NEARLY 12 WEEKS WHILE ATTEMPTING TO CORRECT THE PROBLEM. THE DEALER HAS HAD MY CAR FOR THE LAST 9 WEEKS STRAIGHT AND HAS BEEN UNABLE TO DETERMINE THE CAUSE OF THE STARTING PROBLEMS. CURRENTLY IT WILL NOT START ABOUT 50 PERCENT OF THE TIME. WHILE MY CAR IS FUELED BY CNG (COMPRESSED NATURAL GAS) I HAVE FOUND NUMEROUS 2008, 2009, 2010 AND 2011 HONDA'S WITH HARD START / COLD START COMPLAINTS IDENTICAL TO THE PROBLEMS MY CAR. THE ONLY DIFFERENCE BETWEEN THOSE CARS AND MINE IS MINE IS FUELED BY CNG WHILE THE REST OF THE HONDA CIVICS ARE ALL GASOLINE POWERED. WWW.YOUTUBE.COM/WATCH?V=YZKQQQG9L8W IN THIS VIDEO THE CAR HAD ONLY BEEN SITTING 8 HOURS FROM WHEN I LAST STARTED THE CAR. WWW.YOUTUBE.COM/WATCH?V=3EICT...EATURE=CHANNEL 2009 HONDA CIVIC COLD START PROBLEM. IN THIS VIDEO I HAD ALREADY ATTEMPTED TO START THE CAR FOR ABOUT A MINUTE OR MORE PRIOR TO ME STARTING TO VIDEO IT ON MY PHONE. THE TEMPERATURE WHEN I WAS TRYING TO START THE CAR WAS 44 DEGREES THOUGH THE OVERNIGHT LOW WAS ABOUT 35 DEGREES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459053May 20, 2012
SERVICE BRAKES, STEERING, ENGINE
MY WIFE WAS DRIVING A 2009 HONDA CIVIC (PURCHASED NEW ALL REPAIRS/SERVICING SINCE PURCHASE MADE BY THE DEALER AT READING PIAZZA HONDA) WITH MY 13 YEAR OLD DAUGHTER ON A 2 LANE HIGHWAY AT APPROXIMATELY 8:45 PM MAY-16-2012, NO OTHER VEHICLES WERE ON THE ROAD AT THE TIME IN HER FRONT OR REAR VIEW WHEN SUDDENLY SHE REPORTED THAT THE ENGINE UNEXPECTEDLY REVVED UP TO HIGH RPM'S, WHERE SHE STATES THAT SHE LOST THE ABILITY TO STEER THE 2009 HONDA CIVIC, SHE TRIED TO APPLY THE BRAKES AS SOON AS SHE REALIZED THE STEERING CONTROL WAS NOT WORKING,HOWEVER; THE BRAKES DID NOT WORK EITHER. HER VEHICLE CAREENED TO THE LEFT SIDE OF THE ROAD HITTING THE MEDIAN DIVIDER THEN THE CAR CAREENED TO THE RIGHT HITTING THE GUARD RAIL AT WHICH POINT THE SIDE AIRBAG DEPLOYED AND THE MOTOR SHUT OFF. THANKFULLY THEY ARE BOTH ALIVE. MY DAUGHTER STATED THAT SHE FELT SOMEONE WAS PUSHING THE VEHICLE FROM BEHIND SUDDENLY. I AM STILL LOOKING FOR ANSWERS TO THIS UNEXPLAINED SCENARIO MY WIFE AND DAUGHTER REPORTED TO ME, THE 2 LANE ROAD WAS DEVOID OF ANY VEHICLES AT THAT TIME AND AS SHE STATED THIS TO ME, THE ENGINE REVVED HIGH, SHE HAD NO ABILITY TO STEER AND THE BRAKES DID NOT WORK WHEN SHE APPLIED THEM. I CONTACTED AMERICAN HONDA AND HAVE ASKED THEM TO HELP INVESTIGATED WHAT MAY HAVE HAPPENED AND AM WAITING TO HEAR FROM THEM ON WHAT MAY HAVE CAUSED THIS IN A 2009 HONDA CIVIC. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10457481May 4, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2009 HONDA CIVIC HYBRID. THE CONTACT STATED THAT THE REAR TIRES WERE WEARING PREMATURELY AS A RESULT OF A DEFECTIVE REAR SUSPENSION. THE VEHICLE WAS TAKEN TO THE DEALER, WHO PERFORMED A WHEEL ALIGNMENT AS A TEMPORARY REMEDY. THE REPAIR HOWEVER FAILED TO REMEDY THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 23,406.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454820April 11, 2012
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
THE VEHICLE PURCHASED NEW FROM A HONDA DEALERSHIP IN WAUKESHA WIS. ON 11-28-2008. ONE YR. AFTER PURCHASE WE NOTICED THE ENGINE WOULD SUDDENLY ACCELERATE, WHEN BACKING UP, BRAKING. THE ENGINE WOULD SUDDENLY ACCELERATED FOR NO APPARENT REASON. THE DRIVER WOULD NEED TO DEPRESS THE BRAKE PEDAL WITH GREATER FORCE, AND THEN SHIFT AUTO. TRANS INTO NEUTRAL. WE TOOK IT BACK TO THE DEALER 3 SEPARATE TIMES, AND THEY INDICATED THEY WERE UNABLE TO FIND THE PROBLEM. ON ONE OCCASION PER THEIR SUGGESTION WE PURCHASED THE RUBBER ALL WEATHER HONDA FLOOR MATS AT A COST OF $110.00. I DOUBTED THIS WOULD FIX THE PROBLEM. IN NOVEMBER 2011 THE SAME PROBLEM WAS EXPERIENCED A FOURTH TIME IN A PARKING LOT. WHILE WAITING IN A PARKING LOT THE ENGINE ACCELERATED SUDDENLY, AND MORE PRESSURE WAS APPLIED TO THE BRAKE PEDAL AND SHIFT INTO NEUTRAL. I NOTIFIED THE DEALERSHIP OF THE CONTINUING PROBLEM. ON 11-29-2011 WE LEFT THE CIVIC AT THE DEALER, AND WAYNE NICKLAS THE (AHM) WOULD ALSO EXAMINE THE CAR WITH A MECHANIC. THE MILEAGE WAS 26,526. MR. NICKLAS MET WITH US. HE EXPLAINED HOW THEY CHECKED THE TIRE DEPTH, PRESSURE, AND THE OVERALL CONDITION OF THE CAR. I THEN ASKED FOR SPECIFICS ABOUT THE SUDDEN ACCELERATION, AND HE INDICATED THEY WERE UNABLE TO FIND THE PROBLEM. ACCORDING TO MR. NICKLAS, THERE WAS NO ABNORMAL ENGINE CODE, AND IT WAS POSSIBLE THAT THE PROBLEM DID NOT OCCUR LONG ENOUGH FOR THE COMPUTER TO RECORD IT. HE DENIED OTHER SIMILAR PROBLEMS REPORTED WITH CIVICS. WE FOUND SIMILAR CONSUMER COMPLAINTS FILED ON WEB SITES WITH CIVICS INVOLVED IN ACCIDENTS. IT WAS SUGGESTED WE TRADE IN THE VEHICLE. WE FELT UNSAFE IN CONTINUING TO OPERATE THE VEHICLE. THE HONDA DEALER LEFT US HANGING, AND OFFERED US NO FURTHER HELP WITH TRADING IN THE VEHICLE. WE INCURRED A SUBSTANTIAL LOSS WHEN WE TRADED IN THE CIVIC AT ANOTHER DEALERSHIP. RESEARCH FOUND THIS IS NOT AN ISOLATED ISSUE BY ANY MEANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454157April 4, 2012
SUSPENSION
ON 8/15/11, VEHICLE WAS BROUGHT TO A HONDA CHICAGO FOR LOF & ROTATE. DROPPED OFF, CAME BACK, DROVE VEHICLE FOUND LOUD ROARING NOISE. TIRES WERE ROTATED THEN DISCOVERED THE TIRE THAT CAME OFF R/R WAS CUPPED. VEHICLE HAS 15K MILES, BARELY DRIVEN BY MY MOM THAT'S IN HER 60S, DOESN'T TRAVEL THE EXPRESSWAYS. HONDA CHICAGO WOULDN'T DO ANYTHING SO I MADE A COMPLAINT WITH HONDA CARE; WAS TOLD BRING IT BACK TO HONDA. HONDA CHICAGO SAID, "SIR, NOTHING WRONG WITH THE SUSPENSION AND MAY POSSIBLY NEED AN ALIGNMENT." I TOLD THE SERVICE ADVISOR THERE WAS NO COMPLAINT OF PULLING/DRIFTING. DEALER AND HONDA CARE ARE USELESS, NOTHING WAS DONE SO I PAID FOR A NEW TIRE SOMEWHERE ELSE. LAST WEEK, VEHICLE BACK AT HONDA ELMHURST AND THEN TO HONDA DES PLAINES FOR A 2ND OPINION FOR SAMETHING. BOTH DEALERS STATED NOTHING WRONG BUT THE FRONT TIRES CURRENTLY HAVE 3/32S, L/R 2/32S AND R/R 6/32S. THE DEALERSHIP DIDN'T EVEN OFFER TIRES TO BE REPLACED. THE VEHICLE CURRENTLY HAS 18K MILES ON IT, A TICKING NOISE THAT COMES FOR THE VEHICLE WHEN IT'S IDLING IN REVERSE AND THE MYSTERIOUS R/R TIRE CONCERN. I CONTACTED HONDA CARE TODAY SPOKE WITH A CLAIM REP AND REQUESTED TO HAVE A HONDA REGIONAL REP OR SOMEONE OTHER THAN THE DEALERSHIP'S MECHANIC TO INSPECT THE VEHICLE SINCE IT'S BEEN TO 3 DIFFERENT DEALERSHIPS. I ALSO REQUESTED TO BE REIMBURSED FOR THE R/R TIRE THAT WAS REPLACED. I WAS TOLD, "WE'RE NOT DOING ANYTHING AT THIS TIME AND THAT I WOULD NEED TO TAKE THE VEHICLE BACK TO THE HONDA DEALERSHIP IN ELMHURST, IL AND TO HAVE THE SERVICE MANAGER GET INVOLVED." THE CLAIM REP ALSO STATED THAT HE SPOKE WITH THE SERVICE MANAGER OF THAT SAME DEALERSHIP AND WAS TOLD THERE'S NOTHING WRONG WITH THE VEHICLE. I QUESTIONED THE CLAIM REP STATED THE SERVICE MANAGER WASN'T INVOLVED WITH THE REPAIRS ON MY VEHICLE, HIS SERVICE ADVISOR WAS SO OF COUSE HE WOULD TELL YOU WHAT'S ON THE INVOICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453223March 27, 2012
AIR BAGS
TL* THE CONTACT OWNED A 2009 HONDA CIVIC. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY DURING A CRASH. THE VEHICLE WAS IMPACTED FROM THE REAR AND WAS PUSHED FORWARD INTO ANOTHER VEHICLE. THE VEHICLE WAS DEEMED DESTROYED FROM THE CRASH. THE CONTACT AND PASSENGER SUFFERED NECK INJURIES. THE FAILURE AND CURRENT MILEAGES WERE 48,800. SM.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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