Honda Accord Complaints (2021)

294 consumer complaints on file.

#11678720August 6, 2025
UNKNOWN OR OTHER
The Infotainment system (car audio) in my car is intermittently extremely defective and very distracting. The system will intermittently have ghost touches on the screen, switch screens on its own, end GPS routes, place phone calls on hold, and all kinds of other things while I am driving. Searching the internet for a solution this is a problem that many owners are experiencing and they also report it to be extremely distracting and dangerous. A recall should be issued to correct the problem before someone is distracted and has a bad accident and gets injured or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678508August 5, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The infotainment system is registering multiple "ghost" touches, switching screens from GPS Air Play, to FM radio, to system info, to screen saver, to making actual phone calls, etc. This happens many times within a 30 second window. Many times, the infotainment system will power on its own accord and then flip through various screens. It has been reset 20-25 times and a hard reset by disconnecting a battery 5 times. Nothing helps. Honda said nothing they can do. I have multiple videos to prove the problem. This is a common problem as stated across multiple Honda Accord forums. It creates an unsafe driving environment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678197August 4, 2025
UNKNOWN OR OTHER
Infotainment head unit (touchscreen radio) overheats in the warmer months, causing the touchscreen to process commands without human touches (acts like a ghost is operating the unit). This can range from calling radom people within my contacts, turning th volume of the radio up to the max volume (startling and distracting), starting/stopping a GPS route, to freezing the screen altogether. I feel this is a safety issue, as we are warned not to operate this unit while the car is in motion. When the head unit is operating on its own, it is distracting and startling at times while driving. This can cause an accident. I've heard other owners say the manufacturer of this head unit has stated they don't have a fix for the "overheating" issue. Honda should be pursuing a remedy for their consumers to correct this safety hazzard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677786August 1, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While I was driving on the freeway, the car brakes hard on its own when there were no cars in front of me. This happened twice. Thankfully there were no cars behind me either, otherwise I might have gotten into an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677278July 30, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 Honda Accord. The contact stated that while driving at an undisclosed speed, the vehicle started jerking. Several unknown warning lights were illuminated. The contact stated that some time after the incident, the vehicle was involved in a crash due to the vehicle jerking and all the lights illuminating on the instrument panel, resulting in damage to the front bumper. The vehicle was taken to a local dealer, where it was diagnosed that the turbocharger needed to be replaced due to a missing screw. The dealer advised the contact to contact a local independent mechanic for assistance, who performed a repair before the crash. The vehicle was taken to the independent mechanic, where it was diagnosed with a loose battery. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11674807July 19, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My car slammed on its own brakes hard out of nowhere with nothing in its forward. The first time it happened was about 9 months ago while I was driving on the highway, it was a quick moment of breaking without any reason, but the car didn't stop. Today it happened again, the speed was about 30 m/h, the car slammed hard on the brakes to an almost complete stop. I was lucky, nobody was behind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673271July 14, 2025
FORWARD COLLISION AVOIDANCE
The contact owns a 2021 Honda Accord. The contact stated while driving at approximately 30 MPH, the vehicle independently slowed down as if the brake pedal was depressed. The contact stated that a warning for the brakes and the collision mitigation and check engine warning lights were illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the turbo charger needed to be replaced. The vehicle was repaired. The contact retrieved vehicle however, several warning lights were illuminated. The contact parked the vehicle and had not returned it to the dealer. The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Action Number: EA24002 (Forward Collision Avoidance). The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673179July 13, 2025
ELECTRICAL SYSTEM
Information console glitches randomly and will close out maps, play music, switch input sources, and will call/hangup without driver input. Initially happened maybe 1-2 times a month, however now happens constantly making the entire informatics system inoperable and is very distracting. I am unable to upload the videos of it glitching (this doesn’t allow video files) but can provide if needed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672047July 8, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Shortly after purchasing this 2021 Honda Accord Hybrid (used, from a dealer), the infotainment touchscreen began to exhibit phantom touch behavior — the screen activates or presses buttons on its own without user input. This causes menus to change, volume to fluctuate, navigation to exit, or apps to open/close while the vehicle is in motion. It occurs frequently. The issue is not related to driver error, screen protector use, or moisture. The system has been rebooted and factory reset without improvement. A dealership employee has personally witnessed the issue in person, and I have recorded video proof of it occurring. This behavior is distracting and unsafe, as it pulls the driver’s attention away from the road unexpectedly as the screen flashes, and produces audible beeps. This issue makes it difficult or impossible to control basic vehicle functions like audio, phone calls, or climate. On one occasion, it rapidly switched inputs and opened screens while I was actively driving. Given how many critical systems are integrated into this touchscreen — including vehicle settings, audio, climate, backup camera interface, and navigation — a malfunction like this compromises safe operation of the vehicle whilst the vehicle is in motion. This defect was not disclosed prior to sale and was present within the first few days of ownership. I urge NHTSA to investigate this issue for potential design flaws or hardware failures in Honda’s infotainment systems, particularly in Accord Hybrid models with the Display Audio touchscreen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671163July 3, 2025
SERVICE BRAKES
Dashboard showing brake system issue. See dealer. Took it to dealer they advised changing brake sensor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669808June 27, 2025
ELECTRICAL SYSTEM
The control panel/display touch screen stops working and the display acquires a mind of its own. It begins selecting things randomly and quickly. Automatically changing the radio, volume, and calling people in my contacts. Major distraction while driving and has almost caused accident for me multiple times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669382June 26, 2025
UNKNOWN OR OTHER
There is a loud humming noise that is starts at 40 mph. The noise comes and goes, but sometimes lasts for 10 minutes. It appears to be the Active Noise Cancelling unit. There was a previous bulletin Service Bulletin 21-053 about this issue for 2018-2020 Honda accords
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668797June 24, 2025
ELECTRICAL SYSTEM
Car won’t start, all lights on the dashboard are on and off and shows a message about brake problems and contact the dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668569June 23, 2025
BACK OVER PREVENTION
The contact owns a 2021 Honda Accord. The contact stated that while operating the vehicle, the infotainment center screen malfunctioned, causing the backup camera display to glitch and become distorted. The vehicle was taken to the local dealer, who diagnosed that the infotainment center display was faulty and needed to be replaced. The infotainment center display was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 74,716.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667280June 16, 2025
ELECTRICAL SYSTEM
Infotainment screen is glitching. Randomly selecting options, turning on GPS, turning off GPS, changing the stations, and just selecting the different options on screen without actually having touched it with a finger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667045June 15, 2025
UNKNOWN OR OTHER
I am submitting this report to bring attention to a recurring issue with the infotainment/radio system in my vehicle, which I believe may warrant inclusion in a safety recall. The radio system in my vehicle has been experiencing persistent malfunctions, including ghost touching—where the screen registers inputs that I have not made. These phantom commands result in erratic behavior such as random changes to settings, volume fluctuations, unintended calls, and frequent screen switching. In some instances, this has caused significant distraction while driving, raising safety concerns. This issue appears to be electrical or software-related, and I have seen reports from other drivers of similar occurrences in the same make/model. I believe this defect poses a potential safety risk due to its impact on driver focus and control of in-car systems. I respectfully request that this malfunction be investigated by the NHTSA for potential inclusion in a recall or technical service bulletin, as it may represent a broader issue affecting other vehicles of the same type. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666218June 11, 2025
UNKNOWN OR OTHER
Touch screen radio is not responding to my touch as well as it is pressing the buttons on the touch screen itself like a ghost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665569June 8, 2025
UNKNOWN OR OTHER
The infotainment system has major issues. We cannot use it bc it is dangerously distracting. If a phone is connected it will randomly make unrequested calls, mute calls over and over again, turn off navigation, falsely reports police or accidents without anyone prompting it to do so and randomly turns on static and loud radios stations. Which is startling. It will also randomly start playing iTunes or a podcast that you’ve never heard of. It is always flipping screens. It isn’t an occasional occurrence. It is all the time. Recently during a 10 minute drive it made 4 unrequested calls. If a phone is not connected it flips through screens and turns on the radio randomly and tries to connect to phones without being requested to do so. When you do try to connect a phone good luck. It won’t work easily or only the sound will come through but the screen will say nothing is connected. The touch screen only works about 20% of the time. You have to find your phone to hang up a phone call you didn’t make. We have recorded video of incidences. It has been happening since we got the car but recently it has been worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665551June 7, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Experienced CMBS with malfunctioning false breaking while no obstacle, acceleration delays (Features not available: Electric braking, lane departure, Electric power steering, Cruise control, Adaptive collusion prevention and brake system warning on dashboard).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665139June 5, 2025
FORWARD COLLISION AVOIDANCE, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2021 Honda Accord. The contact stated that while driving at 60 MPH, the vehicle's auto braking applied without warning. The vehicle was rear-ended by a possible 2024/2025 Buick Envista. The driver of the Buick left the scene of the crash. The brake warning light was flashing. The contact stated that the failure was related to NHTSA Action Number: EA24002 Forward Collision Avoidance. There were no reported injuries, air bag deployment or fire. A police report was filed. The driver was able to continue driving. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 71,080.T he VIN was invalid.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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