GMC Terrain Complaints (2012)

364 consumer complaints on file.

#11270354October 23, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
EMISSION CONTROL HAS WENT OUT TWICE WITHIN 3 MONTHS OF BEING FIXED. CAM SHAFT BOTH SIDES HAD TO BE REPLACED. 4 TIMES WITH 6 MONTHS THE FUEL LIGHT HAS CAME ON STATING THE CAP NEEDS REPAIRED, EVEN THOUGH IT WAS REPLACED. ALTERNATOR, BATTERY HAS BEEN REPLACED OCTOBER 2019, WHILE IN ANOTHER SATE. ENGINE LIGHT HAS BEEN ON SINCE I PURCHASED IT IN FEB. 2019. ELECTRICAL SHORTAGE BECAUSE OF PREVIOUS RIGHT SIDE DAMAGE. THROTTLE HAS WENT OUT, WHILE DRIVING 65 ON HIGHWAYS. STABILITY CONTROL STOPPED WORKING. CRANKSHAFT WAS REPLACED. EXHAUST LEAK. BODY CONTROL SHORT, JERKING WHILE DRIVING, TIMING WARNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270319October 22, 2019
AIR BAGS, SEAT BELTS, SEATS
WHILE DRIVING, THERE IS A RANDOM DING. NO IDIOT LIGHTS COME ON THIS HAS BEEN GOING ON FOR OVER A MONTH. TODAY I HAPPENED TO LOOK UP AND THE PASSENGER AIRBAG LIGHT WAS FLASHING. AS IF STATING THERE WAS SOMEONE IN THE SEAT. THE ONLY WAY TO STOP IT IS TO HAVE THE PASSENGER SEAT BELT BUCKLED WHILE DRIVING. THIS ONLY HAPPENS WHILE DRIVING. IT IS VERY DISTURBING BECAUSE I AM NOT SURE IF I AM IN AN ACCIDENT IF MY PASSENGER WILL BE SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269545October 19, 2019
ENGINE
I RECEIVED AN OIL CHANGE AT THE DEALERSHIP, WITHIN LESS THAN A THOUSAND MILES I CHECKED MY OIL AND IT WAS COMPLETLY DRY,NO OIL ON THE DIPSTICK AT ALL. I ADDED 2 QUARTS OF OIL DURING THAT WEEKEND AND THEN WENT TO DEALERSHIP THE NEXT DAY. WHEN I WENT TO DEALERSHIP THEY TOLD ME MY OIL WAS ABOUT .5 QUART OVERFILLED AFTER HAVING AN OIL CHANGE 1000 MILES PRIOR, ADDING 2 QUARTS OF OIL ADDITIONALLY AND ONLY RETURNING TO HAVE THEM CHECK IT A DAY LATER. SO LEAVING THE DEALERSHIP I WAS TOLD TO DRIVE 1000 MILES THEN RETURN TO HAVE THEM CHECK IT. AFTER 1000 MILES UNRETURNED AGAIN AND THEY TOLD ME MY OIL WAS TOO LOW. THEY THEN TOLD ME TO DRIVE ANOTHER 1000 MILES AND RETURN ONCE AGAIN FOR ANOTHER CHECK AT WHICH TIME THEY AGAIN FILLED MY OIL TO THE RECOMMENDED AMOUNT. I'M ONLY ST ABOUT 500 MILES INTO THE 2ND CHECK AFTER DRIVING 1000 MILES AND I CHECKED MY OIL AT HOME THIS WEEKEND AND IT'S ALREADY LOW. VERY FRUSTRATED BECAUSE IF I WASNT CHECKING IT, AND I WAS DOING WHAT INWAS SUPPOSED TO BY GETTING OIL CHANGES THEN IT SEEMS LIKE IN LESS THAN 500 I'D BE LOW AND LIKELY BLOW MY ENGINE IF I CONTINUE DRIVING NOT WORRYING ABOUT CHECKING CAUSE I SHOULD HAVE PLENTY OF OIL GIVEN I HAD RECENTLY HAD AN OIL CHANGE AND WAS WELL WITHIN THE LIMITS BEFORE NEEDING TO RETURN FOR MY NEXT SERVICE. DURING THE FIRST WAITING PERIOD TO DRIVE 1000 MILES MY CAR STARTED KNOCKING IN THE ENGINE, WAS JUST DIEING WHEN I WOULD TAKE MY FOOT OFF BREAK TO ACCELERATE AND OVERALL WAS RUNNING VERY ROUGH. RECENTLY WAS TOLD SOME OF THE CODES THAT WERE COMING UP WHEN I HAD IT HOOKED UP FOR THE CHECK ENGINE LIGHT BEING ON, THAT THE CODES COULD BE RELATED TO THE OIL CONSUMPTION AND PROBLEMS IT WAS CAUSING FOR REST OF CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267221October 9, 2019
ENGINE
USING A LOT OF OIL BETWEEN OIL CHANGES. ADDED OIL AS NEEDED BUT NOW APPEARS TO BE USING MORE. 3,000 MILES 2 QUARTS DOWN. ABOUT 112,000 MILES OWNED SINCE NEW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266555October 6, 2019
POWER TRAIN
TRANSFER CASE WENT AT 67K JUST BOUGHT IT USED AT 63K. I HAD NO WARRANTY ONLY 60 DAY FROM USED DEALER I BOUGHT IT FROM. RUINED MY PASSENGER SIDE AXEL ALSO WHEN TRANSFER CASE WENT $1137 WAS THE BILL. 500 FOR USED CASE 16K 170 FOR AXEL 30 FOR FLUID REST IN LABOR. SHOULD BE A RECALL CAR SOUNDED AWFUL BACK UP AND IN DRIVE LOSS A BIT OF POWER WHEN DRIVING. ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266557October 6, 2019
ENGINE
OIL CONSUMPTION IS OUT OF CONTROL! WHEN I BOUGHT THE SUV USED AT 63K I COULD HEAR WITHIN 65K I NEED OIL JUST FROM THE SOUND OF THE ENGINE. I BOUGHT A 5 QT AT WAL-MART BECAUSE THERE WAS LESS THAN A QUART ON THE STICK. I GOT AND OIL CHANGE PRIOR ON 8-13-19 MECHANIC SHOWED I WAS LOW ALREADY AT 66K AND WASN'T DUE FOR ANOTHER TILL 72,780 I'M AT 72K AND ENGINE NEEDS OIL! HOPE THE CLASS ACTION LAWSUIT ABIDES TO MY COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266190October 4, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING VARIOUS LOW SPEEDS, THE VEHICLE STALLED AND SHUT OFF WITHOUT WARNING. AFTER THE VEHICLE WAS RESTARTED, THE VEHICLE JERKED AND THEN RESUMED NORMAL OPERATION. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265895October 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE THE VEHICLE WAS AT A STOP LIGHT, IT STALLED. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE CONTACT ALSO MENTIONED THAT THE OIL CONSUMPTION WAS HIGH. EVERY 1,800 MILES, OIL NEEDED TO BE ADDED TO THE VEHICLE AND AN ABNORMAL NOISE WAS DETECTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIMING CHAIN WAS FAILING AND A MOTOR FLUSH WAS PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265291October 1, 2019
POWER TRAIN
WHILE DRIVING A SHORT DISTANCE ON A CITY STREET I HEARD A THUD FOLLOWED BY A GRINDING NOISE AND LACK OF POWER. VEHICLE WAS TOWED TO A TRUSTED MECHANIC THAT I HAVE KNOWN AND USED FOR YEARS. DIAGNOSED WITH A CRACK IN THE TRANSFER CASE. MECHANIC HAD DIFFICULTY FINDING A PART AND WAS INFORMED BY SOMEONE AT THE GMC DEALER THAT THIS PART WAS ON BACK ORDER BECAUSE OF AN ISSUE KNOWN BY GMC BUT A RECALL HAD NOT BEEN ISSUED. NEW PART WOULD NOT BE AVAILABLE FOR OVER A MONTH AND REPAIRS WERE NEEDED SINCE IT IS MY PRIMARY VEHICLE. A USED PART WITH A WARRANTY WAS FOUND AND WAS INSTALLED FOR A TOTAL OF $1500. VEHICLE POWER TRAIN WARRANTY WAS EXPIRED. LESS THAN 3 MONTHS AFTER TRANSFER CASE WAS REPLACED WITH A USED PART - THE REPLACEMENT PART CRACKED IN THE SAME EXACT SPOT AS THE ORIGINAL. LUCKILY, THE PART WAS STILL COVERED BY A WARRANTY BUT LOCAL MECHANIC RECOMMENDED DIAGNOSIS BY DEALER TO DETERMINE IF THERE IS AN ISSUE WITH THE TRANSMISSION. CONTACTED GMC TO SEE IF THEY WERE AWARE OF THE ISSUE AND THEY SAID THEY WERE NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258930September 30, 2019
ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING MY 2012 GMC TERRAIN AND AS SOON AS I SLOWED DOWN OR STOPPED MY CAR WOULD SHUT OFF AND I WOULD HAVE TO TRY TO RESTART IT. FORTUNATELY, I MADE IT HOME WITHOUT HAVING TO STOP. AS I WAS TURNING IN MY DRIVEWAY IT SHUT OFF AGAIN. ONSTAR SUGGESTS IT MAY BE A TIMING ISSUE. HELP! I TOOK IT TO THE DEALERSHIP TO GET A NEW BATTERY AND WHEN I GOT MY CAR BACK THE FUEL SENSOR WAS NOT WORKING. IT WAS WORKING BEFORE THEY GOT IT AND GMC COLLIERVILLE REFUSED TO FIX IT.I CAN'T AFFORD ALL THESE MAJOR REPAIRS AND WILL NOT BY ANOTHER IF GMC DOES NOT RESOLVE THE CONSUMER'S ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258931September 30, 2019
VISIBILITY/WIPER
WHILE DRIVING IN THE RAIN IN ATLANTA OUT OF TOWN OUR WINDSHIELD WIPER BLADES STOPPED WORKING. I AM REFERRING TO OUR FRONT WINDSHIELD WIPER BLADES STOPPED WORKING IN A STORM WHILE WE WERE OUT OF TOWN. WE BOUGHT RAINX AND MADE IT HOME SAFELY, THANK GOD. WE TOOK IT TO THE DEALERSHIP THE NEXT DAY AND THEY CHARGED ME TO REPLACE THE WIPER MOTOR .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258946September 30, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 60 MPH IN A RAIN STORM, THE FRONT WINDSHIELD WIPERS SUDDENLY BECAME INOPERABLE. THE FAILURE CAUSED A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,885.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255993September 16, 2019
ENGINE
MY CAR JERKS AND STALLS WHEN IDLING AND MY FOOT IS ON THE BRAKE. I HAVE TO PUT THE CAR IN NEUTRAL OR SHUT IT OFF AND RESTART ALTOGETHER WHEN AT A STOP LIGHT OR WHEN I WILL BE DOING ANY STOPPING. IF NOT, THE CAR JERKS AND STALLS. THIS HAPPENED IN DOWNTOWN NASHVILLE, TN! VERY DANGEROUS! REDUCED POWER NOTIFICATION LIGHT CAME ON AS WELL. I HAVE HAD IT IN THE SHOP MULTIPLE TIMES AND THEY ALL SAY IT IS FROM EXCESS OIL CONSUMPTION. HAVE ALREADY HAD THE TIMING CHAIN REPLACED DUE TO SAID OIL ISSUE. DRIVING THIS CAR WITH MY KIDS IS EXTREMELY DANGEROUS. WHY IS THERE NOT A RECALL ON THIS? THIS HAS BEEN AN ONGOING ISSUE WITH MY CAR SINCE LATE 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254669September 11, 2019
ENGINE
2.4 ECOTEC ENGINES EXCESSIVE OIL CONSUMPTION AFFECTS THOUSANDS OF GMC/CHEVY CONSUMERS VEHICLES 2011-2013. ALTHOUGH IN FINAL STAGES OF CLASS ACTION, GMC CONTINUES TO DENY THE SERIOUS NATURE OF THE PROBLEM. OIL INDICATOR DOES NOT ILLUMINATE, ENGINES BLOWN, FAILED CATALYTIC CONVERTERS, REAR MAIN SEALS, TIMING CHAINS AND MORE. NOT ONLY A HUGE FINANCIAL IMPACT FOR OWNERS BUT ALSO A SERIOUS SAFETY ISSUE. GMC SUGGESTS A PISTON RING FAILURE BUT ONLY OFFERS RESOLUTION TO VERY FEW OWNERS. PLEASE CONSIDER A RECALL ON THESE VEHICLES. YOU WILL FIND MORE INFORMATION HERE: HTTPS://TOPCLASSACTIONS.COM/LAWSUIT-SETTLEMENTS/CONSUMER-PRODUCTS/AUTO-NEWS/857897-GM-CLASS-ACTION-SAYS-CHEVROLET-EQUINOX-SUVS-BURN-OIL-ALARMING-RATE/ AND HERE: HTTPS://WWW.FACEBOOK.COM/GROUPS/174877126561662/ AND SO MUCH MORE ONLINE. PLEASE CONSIDER A RECALL. THE CLASS ACTION IS NOT FOR THE BENEFIT OF THE CONSUMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252021August 28, 2019
ENGINE, UNKNOWN OR OTHER
THE VEHICLE HAS EXCESSIVE OIL CONSUMPTION. I HAVE TO KEEP ADDING MOTOR OIL A COUPLE WEEKS AFTER DOING OIL CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245895August 22, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TAKATA RECALL MY CAR HAS BEEN THROWING A ENGINE POWER REDUCED AND SERVICE STABIL TRAK LIGHT. I HAVE HAD IT IN THE SHOP FIVE TIMES NOW, AFTER REPLACING A COOLANT SENSOR WHICH IS A CODE IT THROUGH, IT HAS THROWN THREE PEDAL SENSORS, AFTER REPLACING IT THE FIRST TIME THE MECHANIC PLACE TOLD ME THE PEDAL WAS BAD, SENT IT BACK REPLACED IT AGAIN AND THE LIGHT CAME BACK ON. THIS HAS BEEN GOING ON SINCE THE BEGINNING OF MAY AND STILL NOT RESOLVED. I HAVE READ SEVERAL OTHER PEOPLE POST ABOUT THIS ON THEIR TERRAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240759July 30, 2019
ENGINE
AT 77,894 MILES, & ABOUT 3,000 MILES INTO PREVIOUS OIL CHANGE, THE CAR SHUT OFF WHILE MY WIFE WAS DRIVING WITH OUR CHILDREN IN THE CAR AND STOPPED IN THE MIDDLE OF THE ROAD. SEVERAL ATTEMPTS TO RE-START THE ENGINE WERE UNSUCCESSFUL. PRIOR TO THIS THERE WAS NO WARNING SIGNS OF ISSUES SUCH AS CHECK ENGINE LIGHT, ODD NOISE, ETC. THE CAR DID NOT ALLOW TIME FOR THE VEHICLE TO DRIFT OFF THE MAIN ROAD AND CREATED A RISK OF POTENTIAL COLLISION WITH OTHER VEHICLES. LUCKILY THIS OCCURRED IN A RESIDENTIAL AREA AND NOT ON THE HIGHWAY A FEW MINUTES EARLIER. WE HAD THE VEHICLE TOWED TO MY CERTIFIED MECHANIC AND UPON INSPECTION IDENTIFIED THERE WAS NO OIL IN THE CAR. THERE IS NO SIGN OF OIL LEAKAGE, AND THE OIL HAD BEEN CHANGED AND TOPPED OFF LESS THAN 3000 MILES PRIOR TO THIS. APPROX. 2 YEARS PRIOR, WE RECEIVING THE BULLETIN & TOOK THE VEHICLE TO THE GMC DEALER, CORAL SPRINGS AUTO MALL TO CONDUCT A OIL CONSUMPTION TEST. THE SERVICE ADVISOR CHECKED THE DIPSTICK UPON MY RETURN AS INSTRUCTED 2000 MILES LATER & ADVISED IT "APPEARED" THAT MY CAR DID NOT HAVE THE ISSUE. REMEMBERING THIS INSTANCE, 2 YEARS LATER, WHILE STILL WITHIN THE SPECIAL COVERAGE WARRANTY PARAMETERS, I HAD THE CAR TOWED BACK TO CORAL SPRINGS AUTO MALL GMC FOR THE REPAIR. I AM NOW BEING TOLD BY BOTH THE SERVICE MANAGER AND GMC CUSTOMER CARE AGENT THAT SINCE I DID NOT BRING THE VEHICLE IN SOONER, THEY WILL NOT HONOR THE COVERAGE, HOWEVER THEY DO HAVE RECORD OF THE INSPECTION ON 06/06/17 BUT THE ADVISOR DID NOT UPDATE THE TICKET WITH RESULTS. I AM ALSO TOLD THAT BASED ON LOYALTY WITH THE DEALER, THEY COULD HONOR THE COVERAGE, HOWEVER SINCE I DO NOT SERVICE MY CAR THERE, I HAVE NO LOYALTY IN ORDER FOR THEM TO HONOR THE CLAIM AND REPAIR THE VEHICLE. THEY QUOTED $5,800 TO REPLACE AN ENGINE THEY KNOW TO BE FAULTY. DUE TO "LACK OF LUBRICATION" CAUSED BY EXCESSIVE OIL CONSUMPTION THE ENGINE HAS SIGNIFICANT INTERNAL DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232149July 15, 2019
ENGINE
CAR JERKS AND STALLS WHEN IDLING AND FOOT ON THE BRAKE. HAVE TO PUT THE CAR IN NEUTRAL WHEN AT A STOP LIGHT OR SIGN. IF NOT, THE CAR JERKS AND STALLS. THIS STARTED HAPPENING LAST MONTH. REDUCED POWER NOTIFICATION LIGHT CAME ON TODAY ALONG WITH THE ENGINE LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231049July 11, 2019
ENGINE
EXCESSIVE OIL CONSUMPTION AT LESS THAN 65,000 MILES, WARNING LIGHTS DO NOT ACTIVATE TO INDICATE A PROBLEM. NEXT THE TIMING CHAIN BROKE AND WAS REPAIRED, NOW THE CATALYTIC CONVERTER NEEDS REPLACEMENT. ALL RESULT OF OIL CONSUMPTION AND IS A WIDELY KNOWN ISSUE AFFECTING THOUSANDS OF 2010-2013 GMC TERRAINS IN THE US BUT GMC WILL NOT HELP OR TAKE RECALL ACTION. A CLASS ACTION LAWSUIT IS UNDERWAY, BUT IT WON'T BE APPROVED UNTIL OCT 2019 (STATE OF FL), TWO OTHERS ON A STAY (IL AND CA) UNTIL FL IS FINALIZED. I PURCHASED MY VEHICLE USED WITH A SALVAGE TITLE. THE OIL PROBLEM IS IN NO WAY CONNECTED WITH THE SALVAGE TITLE (REAR END DAMAGE, AND CERTIFIED BY STATE AS SAFE). GMC MAILED ME A SPECIAL COVERAGE LETTER DATED MAY 2017 BUT THEY WON'T HONOR IT BECAUSE I DID NOT PURCHASE FROM A GMC DEALER OR HAVE MY ROUTINE MAINTENANCE AT GMC SERVICE. IN FACT WHEN I RECEIVED THE LETTER I FOLLOWED THE INSTRUCTIONS AND CONTACTED A LOCAL GMC SERVICE BUT THEY CALLED ME BACK TELLING ME THEY ARE CANCELLING THE APPOINTMENT BECAUSE WHEN THEY LOOKED UP MY VIN AND SAW IT IS A SALVAGE TITLE. I TOLD THEM I HAVE THE LETTER FROM GM DATED MAY 2017 BUT THEY TOLD ME I SHOULD NOT HAVE RECEIVED THE LETTER, THAT I DON'T QUALIFY. THE LETTER READS IN PART: "GMC IS PROVIDING OWNERS WITH ADDITIONAL PROTECTION FOR THE CONDITION, IF THIS CONDITION OCCURS WITHIN 7 YEARS AND 6 MONTHS OR 120000 MILES THE CONDITION WILL BE REPAIRED AT NO CHARGE." PLEASE SEE TESTIMONIALS HERE FROM AFFECTED CONSUMERS: TERRRAIN-EQUINOX OIL CONSUMPTION RECALL: HTTPS://WWW.FACEBOOK.COM/GROUPS/174877126561662/ HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2019/GM-OIL-CONSUMPTION-LAWSUIT.SHTML HTTPS://WWW.CLASSACTION.ORG/BLOG/SETTLEMENT-REACHED-IN-CLASS-ACTION-OVER-CHEVY-EQUINOX-GMC-TERRAIN-OIL-CONSUMPTION-HERE-ARE-THE-DETAILS THESE ARE FAMILY VEHICLES AND THEY ARE UNSAFE. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230397July 9, 2019
VISIBILITY/WIPER
DRIVING IN A RAIN STORM AND THE BUSHING CAME OFF TO RELEASE THE TRANSMISSION ARM COULD NOT SEE TO DRIVE , HAD TO DRIVE 3 HOURS FROM HOME WITHOUT WIPERS IN THE RAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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