GMC Terrain Complaints (2014)

297 consumer complaints on file.

#11408034April 14, 2021
ENGINE
TIMING CHAIN ACTUATORS DIAGNOSED PROBLEM BY DEALER . CAR HESITATING, STALLING OUT WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407759April 12, 2021
ENGINE, FUEL/PROPULSION SYSTEM
DRIVING ONE DAY ON A BEGINNING WINTER MORNING CR HAD RAN PERFECTLY FINE AND UP-TO-DATE ON OIL CHANGES PREVIOUSLY OF SIX MONTHS OF BUYING IT THEN CAR STARTED TO AUTOMATICALLY SHUT ITSELF OFF EVERY TWO MINUTES WHEN DRIVING DOWN THE ROAD NOT KNOWING THAT THE FUEL FUMES ADMITTED FROM THE ENGINE DO NOT HAVE A LARGE ENOUGH OUTLET CAUSING MY MAIN OIL SEAL TO BURST AND BLOW MY INTAKE AND THERE IS NO GUARANTEE THAT THIS WILL NOT BE FIXED AFTER GETTING REPAIRED DUE TO NOT BEING ABLE TO MODIFY THE ORIGINAL DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405383March 29, 2021
ENGINE
WHILE DRIVING ON THE INTERSTATE IN BELOW FREEZING WEATHER THE LOW OIL PRESSURE LIGHT ILLUMINATED DIRECTING ME TO STOP THE VEHICLE IMMEDIATELY. AFTER WAITING 2 HOURS IN FREEZING TEMPERATURES I WAS ABLE TO GET VEHICLE TOWED TO A MECHANIC AND THE REAR MAIN OIL SEAL HAD BLOW OUT DUE TO A BLOCKED PCV VALVE. THIS IS A KNOW ISSUE UP TO 2013 GMC TERRAINS AND MINE IS 2014. PICTURES FROM THE SPECIAL COVERAGE BULLETIN 14882 LOOKS LIKE IDENTICAL PART STILL USED IN THE 2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403668March 18, 2021
FUEL/PROPULSION SYSTEM
EARLIER THIS MONTH WHILE DRIVING, OUR GMC TERRAIN BEGAN SHUDDERING WHILE IN LINE AT A DRIVE-THROUGH. A FEW DAYS LATER WHILE DRIVING, IT DIED AT A STOPLIGHT, AND WHEN RESTARTED, IMMEDIATELY DISPLAYED A WARNING THAT THERE WAS REDUCED POWER DUE TO AN OIL ISSUE. WE WERE NOT DUE FOR AN OIL CHANGE. WE HAD THE VEHICLE TOWED TO A BODY SHOP WHO INFORMED US THAT IT WAS LEAKING OIL DRASTICALLY AND HAD A LEAK IN THE REAR MAIN SEAL. WE WERE TOLD IT WAS DUE TO THE COLD WEATHER AND THAT WE WERE THE THIRD GMC TERRAIN HE HAD SEEN IN 24 HOURS WITH THE SAME ISSUE. WE HAD TO TAKE IT TO A LARGER SHOP FOR THE REPAIR WORK, WHICH TOTALLED $2,407.33 TO REPAIR. THE SHOP SAID THE PCV SYSTEM FROZE AND CAUSED THE REAR MAIN SEAL TO BLOW OUT. THEY ALSO TOLD US THERE WERE MULTIPLE OTHER GMC TERRAINS WITH THE SAME ISSUE. I LATER LEARNED THAT GMC HAD TO ISSUE A SPECIAL COVERAGE ADJUSTMENT FOR THE EXACT SAME ISSUE FOR TERRAINS FROM 2010-2013. THIS WAS THE EXACT SAME ISSUE. THE SPECIAL COVERAGE NOTES THAT "GMC TERRAIN VEHICLE MAY EXPERIENCE A FROZEN PCV SYSTEM DURING COLD WEATHER OPERATION. THIS MAY INCREASE CRANKCASE PRESSURE LEADING TO A REAR SEAL OIL LEAK." THE PART NUMBER THEY REQUIRED TO BE REPLACED WAS THE SAME PART NUMBER WE HAD REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399091March 4, 2021
LANE DEPARTURE: BLIND SPOT DETECTION
"SERVICE SIDE DETECTION SYSTEM" WARNING UPON STARTUP AND SPORADICALLY WHEN DRIVING AT NORMAL SPEEDS. THE BLIND SPOT MONITOR LIGHTS IN THE SIDE MIRRORS DO NOT FUNCTION ANYMORE. UPON STARTING THE VEHICLE, BOTH SIDES USED TO ILLUMINATE WHILE RUNNING THRU SYSTEMS CHECK. NOW ONLY THE DRIVER'S SIDE LIGHTS UP. TO CONFIRM, THE BLIND SPOT MONITORING DOES NOT WORK FOR EITHER SIDE OF THE VEHICLE NOW. THE SENSOR IS UNDERNEATH THE REAR BUMPER COVER, EXPOSED TO THE ELEMENTS. THERE ARE SEVERAL FORUMS MENTIONING THIS ON THE GMC TERRAIN DENALI MODEL ALONG WITH CADILLAC AND CHEVROLET MODELS THAT HAVE THE SENSOR IN THE SAME PHYSICAL LOCATION OF THE CAR. THE SENSOR IS EXPOSED TO RAIN, SNOW, DIRT, DUST, MUD. I HAVE CHECKED RECALLS ON THIS BUT IT DOESN'T APPEAR TO HAVE ANY OUT THERE DESPITE FORUM COMPLAINTS. THERE SEEMS TO HAVE BEEN "SERVICE BULLETINS" SENT OUT FOR CADILLAC AND CHEVROLET MODELS DUE TO CUSTOMERS COMPLAINING ABOUT THIS SAME ISSUE. THOSE HAVE BEEN REPLACED AT NO COST TO THE CONSUMER FROM WHAT I UNDERSTAND. AFTER DOING SOME RESEARCH, TYPICAL COST FOR THIS PIECE DIRECT FROM ONLINE SELLERS IS $250+. TO HAVE THE DEALER REPLACE, IT'S LOOKING AT A COST UPWARDS OF $750+. THE NUMBER OF TERRAIN DENALI (THE ONLY TERRAIN TRIM WITH THE SIDE BLIND ZONE ALERT) ARE RELATIVELY LOW COMPARED WITH THE QUANTITY OF THE CADILLAC AND CHEVROLET MODELS WITH THIS ISSUE. I'M WONDERING IF THIS IS POSSIBLY WHY THERE WERE NO "SERVICE BULLETINS" ON THE TERRAIN. THE TERRAIN HAS A HORRIBLE BLIND SPOT AND I UTILIZED THIS FEATURE ALL THE TIME WHEN IT WAS WORKING PROPERLY. I FEEL LIKE SAFETY IS COMPROMISED FOR MYSELF AND MY FAMILY WITH THIS NOW NOT WORKING. I APPRECIATE ANY AND ALL ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398875March 3, 2021
ENGINE
WHILE DRIVING ON HIGHWAY AT APPROXIMATELY 70 MPH, ON LOW TEMPERATURE DAY (~10*F), SMOKE BEGAN EMITTING FROM BOTTOM OF VEHICLE WITH PUNGENT SMELL. THE VEHICLE WAS IMMEDIATELY PULLED OVER AND SHUT OFF. THERE WAS OIL COVERING THE ENTIRE UNDERCARRIAGE. THE OIL WAS PRESENT SUBSTANTIALLY ON THE EXHAUST SYSTEM, ALLOWING FOR POTENTIAL OF FIRE IF VEHICLE CONTINUED DRIVING. THE REAR MAIN SEAL WAS LEAKING AND REQUIRED TO BE TOWED HOME THEN TO DEALER AT LATER DATE FOR REPAIR. THE REPAIR AND ASSOCIATED REMEDIES FOLLOWED TSB 19-NA-021 BUT WERE NOT WARRANTIED AS THE VEHICLE'S VIN DID NOT FALL UNDER THE ASSOCIATED BULLETIN'S GUIDELINES. ALL REPAIRS AND REMEDIES WERE IDENTICAL TO PREVIOUS REPORTED FAILURES OF ABOVE LISTED BULLETIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398968March 3, 2021
ENGINE
TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING 60 MPH, WITHOUT WARNING, THE REAR MAIN SEAL FRACTURED CAUSING OIL TO LEAK FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT, A CERTIFIED MECHANIC, INSPECTED THE VEHICLE AND NOTICED THE OIL LEAKING FROM THE REAR MAIN SEAL. TOM DAVIS CHEVROLET BUICK (2831 N 16TH ST, PARSONS, KS 67357, (620) 860-0751) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397588February 23, 2021
ENGINE
CAR IS EXPERIENCING OIL CONSUMPTION AT A HIGH RATE. I LOOKED INTO HIS AND I GUESS IS VERY COMMON. AND I GUESS GM WON'T DO ANYTHING ABOUT IT. WHAT DO I DO NOW? DO I JUNK IT AND TAKE A LOSS AS THE MOTOR IS NOW MAKING NOISE . THERE HAS GOT TO BE SOMETHING TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397601February 23, 2021
ENGINE
LEFT MY HOUSE ON A VERY COLD MORNING (BELOW 10 DEGREES) AND WHILE I WAS DRIVING AND MY ENGINE STARTED MAKING A VERY LOUD CLATTERING NOISE. LOW POWER MESSAGE DISPLAYED ON THE DASH AND SEVERAL LIGHTS DISPLAYED. NOTHING PRIOR TO THE NOISE. IMMEDIATELY PULLED IN AND PARKED MY VEHICLE. I HAD THE CODES RAN, CHECKED THE OIL AND IT HAD NONE! THE VEHICLE WAS CHECKED OUT AND THE PCV VALVE FAILED/FROZE CAUSING COMBUSTION IN THE ENGINE AND BLEW OUT THE REAR MAIN SEAL. ACCORDING TO SERVICE BULLETIN 14882 THIS WAS AN ISSUE ON THE 2010-2013 GMC TERRAINS AND 2010-2014 CHEVROLET EQUINOX (WHICH IS BASICALLY THE SAME THING) A RECALL WAS ISSUED. MY VEHICLE IS A 2014 (WHO'S TO SAY WHEN THE ENGINE WAS NOT BUILT IN 2013?) AND IT DOESN'T APPEAR THE ISSUE WAS FIXED ON THE 2014S WHICH IS GOING TO COST ME APPROXIMATELY $3000 TO FIX. WHEN THE REAR MAIN SEAL BLEW (OR STARTED LEAKING) IT COATED THE WHOLE UNDERSIDE OF MY VEHICLE WHICH COULD HAVE CAUSE ME TO WRECK OR CATCH FIRE. I HAD TO HAVE MY VEHICLE TOWED SINCE I WAS SEVERAL MILES FROM HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396548February 16, 2021
VISIBILITY/WIPER
I WAS DRIVING HOME IN THE RAIN/SLEET WHEN MY WIPERS JUST STOPPED WORKING. WAS VERY SCARY AS I WAS ON A HIGHWAY AND COULDN'T SEE OUT OF THE FRONT WINDSHIELD. I NEVER HAD A PROBLEM BEFORE THIS AND WIPERS JUST QUIT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396554February 16, 2021
VISIBILITY/WIPER
2014 GMC TERRIAN FRONT WINDSHIELD WIPERS STOPPED WORKING. CAN HEAR WINDSHIELD WIPER MOTOR RUNNING BUT BOTH THE PASSENGER AND DRIVER SIDE BLADE ARMS WILL NOT MOVE. THIS OCCURRED WHILE DRIVING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395878February 12, 2021
ENGINE
DURING COLD TEMPERATURES (14 DEGREES) MY PCV VALVE FAILED TO WORK WHILE SITTING AT A READ LIGHT WHILE I WAS DRIVING HOME FROM WORK ON A CITY STREET RESULTING IN MY REAR MAIN SEAL BLOWING. THIS WAS AN ISSUE ON THE 2010-2013 GMC TERRAINS AND OTHER GM VEHICLES AS NOTED IN THE SERVICE BULLETIN 14882. MY CAR IS A 2014 AND CLEARLY THE ISSUE HAS NOT BEEN RESOLVED WHICH HAS COST ME NEARLY $3000 IN REPAIRS. LUCKILY I WAS CLOSE TO HOME BUT THIS ISSUE COULD'VE LEFT ME STRANDED IN BELOW FREEZING TEMPERATURES. THIS ISSUE ALSO CAUSED OIL TO LEAK EVERYWHERE AND COULD'VE RESULTED IN A FIRE. MY CAR WAS SMOKING AND SMELLED AS THOUGH SOMETHING WAS BURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394881February 5, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE LOCAL DEALER ETTLESON BUICK GMC (6201 SOUTH LA GRANGE ROAD, HODGKINS, IL 60525, (708) 529-5871) WHERE IT WAS DIAGNOSED WITH NEEDING THE PVC VALVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388656January 18, 2021
ENGINE
I BOUGHT IT IN JUNE 2020. USED EXCESSIVE OIL. I KEPT ADDING OIL. I THOUGHT IT WAS AN OIL LEAK AND TOOK IT IN TO FIRESTONE TO GET FIX. AS I WAS ALMOST THERE THE ENGINE LIGHT CAME ON AND WAS MAKING A LOUD NOISE UNDER THE HOOD. FIRST WARNING OF ANYTHING WAS WRONG, NO OTHER LIGHTS SHOWED ON DASH INDICATING A PROBLEM. I WAS DRIVING WHEN THIS HAPPENED. FIRESTONE SAID REALLY BAD OIL LEAK THAT DAMAGED TIMING CHAIN AND LOWER ENGINE. THEY SAID I NEED TO REPLACE THE ENGINE. WHY DIDN'T I GET ANY WARNING LIGHTS INDICATING THERE WAS A PROBLEM BEFORE MY ENGINE WAS DAMAGED DUE TO EXCESSIVE OIL USAGE. I SEE THIS SAME ISSUE HAS HAPPENED TO OTHER OWNERS WITH THIS VEHICLE. I WAS DRIVING ON THE HIGHWAY AND COULD HAVE BEEN IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387083January 7, 2021
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
RADIO STSYEM WENT OUT, WIPED BLADE MOTOR DEFECTIVE, CAM SHAFT SENSORS WENT OUT DUE TO OIL CONSUMPTION, SENSOR ACTUATOR WENT OUT DUE TO OIL CONSUMPTION, CAR WOULD DIE WHILE DRIVING BECAUSE OF OIL CONSUMPTION/CAM SHAFT ERROR, ENGINE IS CONSUMING TO MUCH OIL-PER ENGINE OIL STUDY DONE BY MY DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386773January 6, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH THE CHECK ENGINE AND LOW OIL PRESSURE WARNING LIGHT ILLUMINATED. ADDITIONALLY, THERE WAS A MESSAGE FLASHING ON THE INSTRUMENT PANEL WITH A MESSAGE TO TURN OFF THE VEHICLE. THE DRIVER PULLED OVER AND TURNED OF THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR MAIN SEAL WAS BLOWN DUE TO EXCESSIVE CRANKCASE PRESSURE. THERE WAS ALSO A MINIMAL AMOUNT OF OIL IN THE ENGINE. THE MECHANIC INFORMED THE CONTACT OF TSB: 14882 AND 19NA021. ROBERT BROGDEN BUICK GMC (1500 E. SANTA FE ST., OLATHE, KS 66061 (913)782-1500) WAS CONTACTED AND STATED THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS INFORMED TO TOW THE VEHICLE TO BE DIAGNOSED. THE VEHICLE WAS REPAIRED AT AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 107,298.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386526January 4, 2021
ENGINE
DRIVING FROM WORK CAR WAS WORKING FINE. CAME TO A STOP. CAR STARTED SOUNDING LIKE A DIESEL TRUCK. NEXT STOP CAR STOPPED ALL OF A SUDDEN. TOWED IT HOME THEN TO THE SHOP. MECHANIC ASKED ME WHEN I DID THE LAST OIL CHANGE. OIL CHANGE WAS DONE AT DEALERSHIP 8 WEEKS AGO. OIL HAD BURNED COMPLETELY AND CAUSED THE ENGINE TO FAIL. I NOW NEED TO REPLACE COMPLETELY. $5K ON A 6 YEAR OLD CAR WITH 84K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383473December 15, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH IN A RAIN STORM, THE FRONT WINDSHIELD WIPERS SUDDENLY BECAME INOPERABLE CAUSING A VISIBILITY HAZARD TO THE DRIVER. UPON INSPECTION, IT WAS DISCOVERED THAT THE WINDSHIELD WIPER MODULE HAD FAILED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374720November 15, 2020
VISIBILITY/WIPER
LITERALLY ALMOST DIED WITH MY SON IN THIS VEHICLE, AS WE WE'RE DRIVING BACK HOME ON THE INTERSTATE TRAFFIC WAS HEAVY FOR SUNDAY EVENING DUE TO THE AMOUNT OF RAIN THAT WAS FALLING. IN THE MIDDLE OF THIS DRIVE THE WIPERS STOPPED WORKING, THEY STOPPED IN THE UPWARD POSITIONS. WHICH ADDED TO THE DIFFICULTY OF VISIBILITY AS I PUT MY HAZARDS AND PLAY THAT WE WOULDN'T GET HIT OR THAT I WOULDN'T HIT ANYTHING. I WAS FINALLY ABLE TO PULL OVER AND FIDDLED WITH THE WIPERS TO TRY TO GET THEM TO WORK-AGAIN AND DIDN'T HAPPEN WE HAD TO STAY ON THE SIDE OF THE ROAD UNTIL THE RAIN SUBSIDED A BIT TO MAKE IT HOME IT WAS HORRIFYING. AS BEING IN FLORIDA IT RAINS A LOT AND HEAVY WE STILL HAD A LONG TRIP AHEAD OF US TO GET HOME. I DID REACH OUT TO SEVERAL REPAIR SHOPS AND THEY'RE TELLING THIS COMMON WITH THESE VEHICLE SURPRISED IT'S NOT A RECALL. ADDING INSULT TO INJURY THE REPAIR IS DEFINITELY COSTLY AS A SINGLE PARENT THIS IS BEYOND DIFFICULT DURING THESE COVID TIMES WITH NOT HAVING WORK. IF GMC IS AWARE OF THIS PROBLEM WHY HAVEN'T THEY DONE ANYTHING ABOUT IT ??? FOR EVERY GMC TERRAIN OWNER BE CAREFUL CHECK YOUR WIPERS ESPECIALLY IF YOU CHILDREN BECAUSE THIS IS THE KIND OF SCARE THAT YOU DON'T WANT TO HAVE. ALL I CAN HOPE FOR IS SHARING THIS EXPERIENCE WILL HELP OTHERS BECAUSE IT'S WHAT IS SINCERELY HORRIFYING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372992November 4, 2020
ENGINE, VEHICLE SPEED CONTROL
. IN OCTOBER 2019 MY CAR NEEDED TO HAVE EXTENSIVE WORK DONE ON ITS TIMING CHAINS, VARIABLE VALVE TIMING SOLENOIDS, INTAKE VARIABLE ENGINE VARIABLE TIMING SOLENOID, VARIABLE VALVE TIMING SPROCKET, HEATED OXYGEN SENSOR, TIMING COVER GASKET SET, VALVE COVER GASKET SET, IRIDIUM SPARK PLUGS, WATER PUMP, ENGINE OIL FILTERS, SYNTHETIC DEXOS MOTOR OIL, COOLANT. THEN IN JULY 2020 THE TIMING CHAINS COLLAPSED ON ME WHILE I WAS ON MY WAY HOME FROM WORK. THE ENTIRE ENGINE HAD TO BE REPLACED. MY CAR WAS COMPLETELY TOTALED AFTER THE ENGINE COLLAPSED AND I WAS STUCK OWING 12000 DOLLARS ON A USELESS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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