GMC Terrain Complaints (2012)

364 consumer complaints on file.

#11386151January 2, 2021
FUEL/PROPULSION SYSTEM
MY DAUGHTER WAS DRIVING TO A FRIENDS HOUSE. SHE LOST ALL POWER, AND THE VEHICLE WOULD NOT START BACK UP. THERE WAS 3/4 TANK OF GAS IN IT. WE HAD IT TOWED TO A NEARBY SHOP TO HAVE IT LOOKED AT. UPON THE VEHICLE LEAVING IT HAD A LOT OF GAS ON THE GRAVEL ROAD. WHEN IT MADE IT TO THE SHOP THERE WAS OBVIOUS FUEL LINE ISSUES. THIS VEHICLE HAS NOT BEEN FIXED YET, STILL WAITING ON A REPLACEMENT LINE FROM A DEALERSHIP. THIS IS SOMETHING THAT GM SHOULD HAVE HAD RECALLED AND FIXED IMMEDIATELY. THIS MIGHT HAVE BEEN AN ISSUE THAT WOULD HAVE BEEN FIXED DUE TO IT STILL UNDER A MANUFACTURERS WARRANTY, BUT I DO NOT HAVE ACCESS TO THAT. THE SHOP WHERE THE WORK IS GOING TO GET FIXED AT SAID THIS WAS COVERED UP TO 150,000 MILES. IF THIS WAS AN ISSUE TO THAT MILEAGE, IT SHOULD BE EXTENDED TO THE LIFE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383093December 11, 2020
ENGINE, POWER TRAIN, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT HE WAS INFORMED THAT THERE WAS NO OIL INSIDE THE VEHICLE UPON TAKING THE VEHICLE TO AN INDEPENDENT MECHANIC FOR THE FIRST OIL CHANGE. NO WARNING LIGHTS APPEARED ON THE INSTRUMENT PANEL PRIOR TO THE DISCOVERY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS GIVEN A VOUCHER TO HAVE THE VEHICLE INSPECTED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO DEFECTIVE PISTON RINGS THAT WERE TOO EXPENSIVE TO BE REPLACED. AS A RESULT, THE ENGINE BECAME INOPERABLE. THE VEHICLE WAS DIAGNOSED WITH ENGINE FAILURE. PRIOR TO THE ENGINE FAILURE, THE CONTACT ALSO STATED THAT THE VEHICLE REVVED AND ACCELERATED INDEPENDENTLY WITHOUT WARNING, WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT NOTED THAT PRIOR TO THE ENGINE FAILURE, BOTH WINDSHIELD WIPERS WERE DEFECTIVE DUE TO THE WINDSHIELD WIPER TRANSMISSION. BOTH WINDSHIELD WIPERS WERE REPLACED ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377311December 1, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
CAR IS BURNING EXCESSIVE AMOUNT OF OIL. NOW THE ENGINE HAS SEIZED UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376337November 25, 2020
ENGINE
I WAS DRIVING DOWN THE HIGHWAY WHEN MT TIMING CHAIN SNAPPED GM HAS BEEN NO HELP WITH THIS SITUATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375295November 18, 2020
ENGINE, POWER TRAIN, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
CODE-P0014-CAMSHAFT POSITIONB TIMING OVER-ADVANCED OR SYSTEM.CODE-P0300 RANDOM/MUITIPLE CYLINDER MISFIRE.COMPUTERIZED ENGINE ANALYSIS.RECALLS#50490-50491
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374725November 15, 2020
VISIBILITY/WIPER
I WAS DRIVING IN A HEAVY RAIN STORM ACROSS A LONG THREE LANE BRIDGE WHEN MY WIPER SYSTEM FAILED. DUE TO THE AMOUNT OF WIND, RAIN AND TRAFFIC ROAD SPRAY, I COULD NOT SEE THE ROAD OR VEHICLES IN FRONT OF ME. I HAD ZERO VISIBILITY. MIRACULOUSLY, I MADE IT SAFELY ACROSS THE BRIDGE AND OFF THE SHOULDER INTO A GRASSY AREA. THE DEALERSHIP THAT MADE THE REPAIR TOLD ME THAT GM COVERED THE REPLACEMENT OF THE WIPER ASSEMBLY BECAUSE THEY ARE AWARE OF THIS DEFECT, BUT HAVEN'T ISSUED A PUBLIC RECALL. THIS IS A SERIOUS SAFETY ISSUE AND SHOULD NOT BE IGNORED. IT HAS CAUSED ME TO HAVE CONTINUED ANXIETY ISSUES WHEN DRIVING IN THE RAIN AND ACROSS LONG BRIDGES. PLEASE MAKE THIS A PUBLIC RECALL. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365867October 23, 2020
ENGINE, POWER TRAIN
HAVE A SERIOUS OIL CONSUMPTION PROBLEM HAVE TO HAVE OIL CHANGED EVERY 500 MILES, IT STARTS TO SHAKE WHEN START UP IT TURNS OFF KEEP GETTING CAMSHAFT CODES ALSO GOT MISFIRE CODE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365029October 18, 2020
ENGINE
PISTONS ARE BAD AND DEALERSHIP AT 16400 W COLFAX AVE,GOLDEN CO 80401 REFUSES TO REPLACE AND OIL CONSUMPTION IS TO MUCH. THIS PROBLEM HAS BEEN GOING ON FOR TO LONG I WAS TOLD BY MANAGEMENT AFTER I PAID FOR A HIGH PRESSURE FUEL PUMP REPLACEMENT IF THE PROBLEM WAS STILL THERE IT WOULD BE FIXED AT NO CHARGE TO ME. SINCE THEN THE MANAGER QUIT AND THERE IS ALL DIFFERANT STAFF AND I HAVE TRIED THE CORPORATE OFFICE STILL NOT RESOLVED THE ONLY THING LEFT IS SMALL CLAIMS COURT WITH A CAP AT $7000.I DO NOT WANT TO GO TO COURT IF I REALLY DO NOT HAVE TO BUT IF NECESSARY I ALREADY HAVE THE PAPERWORK TO FILE.THE DEALERSHIP HAD MY VEHICLE FOR OVER TWO WEEKS RUNNING DIAGNOSTICS WITH NO ANSWER I ASKED THEM TO CHECK THE PRESSURE COMING FROM THE OIL CAP WHEN YOU REMOVE IT.NOTHING THEY JUST REPLACED THE HIGH PRESSURE FUEL PUMP AND THE PROBLEM IS STILL THERE THIS VEHICLE IS NOT SAFE TO DRIVE AND CAN CAUSE A WRECK IF NOT FIXED. LOSES POWER AND GAS PEDAL HITS THE FLOOR I HAD TO PAY FOR A RENTAL CAR THE WHOLE TIME THE DEALERSHIP HAD MY VEHICLE BECAUSE THEY SAID THEY WOULD GET US A LONER VEHICLE AND THAT NEVER HAPPENED THIS WILL BE MY LAST ATTEMPT TO RESOLVE THIS MATTER OUT OF COURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365032October 18, 2020
ENGINE
ME AND MY WIFE OWN A 2012 GMC TERRAIN 2.4L ENGINE. OIL CONSUMPTION IS 1 QUART EVERY 500 MILES THE DEALERSHIP LOCATED AT 16400 W COLFAX AVE GOLDEN CO HAD ARE VEHICLE FOR TWO WEEKS RUNNING DIAGNOSTICS TESTS AND USING A ON BOARD COMPUTER HOOKED UP TO THE VEHICLE WITH NO ANSWER FOR WHY THE VEHICLE WAS LOSING POWER AND GAS PEDAL GOING TO THE FLOOR WITH NO CODES PULLING UP AS THEY MIMICKED THE PROBLEM WITH A ON BOARD COMPUTER HOOKED UP TO THE VEHICLE WHILE A GM TECH TEST DROVE THE TERRAIN THIS IS A MAJOR PROBLEM FOR DRIVING ON THE HIGHWAY ITS LIKE GOING 45 MPH ON THE HIGHWAY AND SLAMMING ON YOU'R BRAKES THEN THE VEHICLE KICKS BACK INTO GEAR.MY WIFE IS A NURSE AND NEEDS HER VEHICLE TO GET TO AND FROM WORK ESPECIALLY WITH COVID-19 IF SHE CANT MAKE IT TO WORK PEOPLE COULD DIE COVID IS NOTHING TO PLAY AROUND WITH AND NURSES ARE NOT ALLOWED TO CALL IN WHILE COVID IS GOING ON THIS PROBLEM WITH THIS TERRAIN NEEDS TO BE INVESTIGATED IF A GM CERTIFIED TECH DOES NOT KNOW WHAT IS GOING ON WITH THIS VEHICLE WHO WOULD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363924October 12, 2020
VISIBILITY/WIPER
WHILE DRIVING IN THE RAIN THE WIPERS BROKE TWICE. THE BUSHINGS BREAK. I ALMOST GOT HIT BY A SEMI TRUCK..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363926October 12, 2020
ENGINE
CAR IS MISFIRING AND SHUTTING OFF WHILE DRIVING. I WAS DRIVING AND CAR STOOPED IN THE MIDDLE OF THE STREET. I TURNED ON MY CAR AND PULLED OFF AND CAR CUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363927October 12, 2020
UNKNOWN OR OTHER
CAR BURNS OIL QUICKLY. I HAVE TO GET FREQUENT OIL CHANGES. TWO WEEKS AGO OIL HAD LEEKAED INTO MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362499October 3, 2020
VISIBILITY/WIPER
I WAS DRIVING IN THE RAIN ON THE HIGHWAY AND MY WINDSHIELD WIPERS JUST STOPPED WORKING. THE MOTOR STILL RUNS BUT THE WIPERS WILL NOT MOVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362353October 2, 2020
ELECTRICAL SYSTEM
THE DEFROSTER WILL NOT SWITCH AIR FLOW TO VENT. THIS CAUSES THE ENTIRE CAR TO FOG UP CONSTANTLY ESPECIALLY THE WINDSHIELD DURING RAIN OR HUMID WEATHER. THIS OBSTRUCTS VIEW AND CREATES A LIFE THREATENING HAZARD. THIS HAPPENS WHILE DRIVING CONSTANTLY ON HIGHWAY I SIDE STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361044September 25, 2020
VISIBILITY/WIPER
WHILE DRIVING IN THE RAIN, MY WIPERS SUDDENLY STOPPED IN THE UP POSITION AND WOULDN'T MOVE. THE MOTOR WAS STILL WORKING BECAUSE YOU COULD HEAR IT CYCLING, BUT THE WIPERS WOULDN'T MOVE. FORTUNATELY THE RAIN WASN'T VERY HEAVY, I WAS DRIVING ON CITY STREETS ABLE TO GET HOME SAFELY DESPITE THE IMPAIRED VISIBILITY. HAD THIS HAPPENED ON THE HIGHWAY IN SOME OF THE RECENT RAIN WE HAVE EXPERIENCED THIS WOULD HAVE BEEN A VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360977September 24, 2020
ENGINE
ENGINE FAILURE DUE TO OIL CONSUMPTION NO CHECK OIL LIGHT CAME ON. HAPPENS WITH NO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353822September 8, 2020
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 35 MPH, WHEN TWO VEHICLES IN FRONT OF HIM CRASHED. THE CONTACT STATED HE DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE FAILED TO STOP AND REAR ENDED THE VEHICLE IN FRONT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED STERNUM DUE TO THE SEAT BELT AND WAS TAKEN TO THE HOSPITAL AND STAYED OVER NIGHT. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO IMPOUND LOT. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 136,000. *DT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11353617September 8, 2020
VISIBILITY/WIPER
WHILE DRIVING IN THE RAIN AT 55 MPH ON A HIGHWAY ON MY WAY TO SCHOOL I TURNED ON MY WINDSHIELD WIPER, IT CAME ON AND STOPPED MOVING AFTER 10 MINUTES. I HAD TO PUT ON MY BLINKERS AND SLOWLY DRIVE ACROSS LANES TO MOVE IT TO THE SHOULDER OF THE ROAD. I WAITED FOR ASSISTANCE FROM MY HUSBAND TO GUIDE ME BACK HOME (WHICH WAS CLOSER FOR ME) BECAUSE I COULDN'T CONTINUE LIKE THIS FOR ANOTHER 45 MINUTES. BEFORE WE LEFT, WE WAITED ABOUT 20-25 MINUTES MORE ON THE ROADSIDE AND HEADED BACK HOME WHEN IT WAS SAFE TO DO SO. MY HUSBAND DID TRY GETTING IT TO WORK AT LEAST TWICE AS WELL BUT WE COULD HEAR WAS THE MOTOR GRINDING BUT NO MOTION. WE TOOK IT THE NEXT DAY TO NEIGHBORHOOD'S PEP BOYS SINCE THAT WAS CLOSER TO ME THAN THE NEAREST GMC DEALERSHIP TO HAVE IT DIAGNOSED AND I WAS TOLD THAT THE TRANSMISSION HAD GONE BAD AT 47851 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353620September 8, 2020
ENGINE
I WAS DRIVING MY SONS TO SCHOOL AT AROUND 7:45 AM, MY VEHICLE CUT-OFF IN RUSH HOUR TRAFFIC. I HAD TO QUICKLY PUT ON MY HAZARDS AND FLAG THE VEHICLESIN MY LANE AND DRIVING BEHIND ME TO MOVE AHEAD OF ME. I CALLED GMC WHO TOLD ME TO GO THE NEAREST DEALERSHIP BUT MY INSURANCE SAID THEY WOULD SEND ME A TOW TRUCK TO GET ME THERE. THE CAR WAS TOWED TO ROCKVILLE CENTER GMC WHICH DIAGNOSED THE VEHICLE. THEY CHARGED THE BATTERY AND CLAIMED A CABLE WAS LOOSE BUT THAT DIDN'T MAKE ANY SENSE. THREE YEARS AFTER THE SAME THING HAPPENS AGAIN BUT THIS TIME THE DASHBOARD WARNING STATED THE ENGINE NEEDED CHECKING. THIS TIME I TOOK IT BACK THE NEABORHOOD'S AUTOZONE WHICH RAN DIAGNOSTIC TESTS AND SUGGESTED I RETURN TO MY DEALERSHIP WITH THOSE DIAGNOSIS CODES/ISSUES. THE DEALERSHIP TOOK NOTES FROM AUTOZONE'S PRINTOUT, COMPLETED A SCAN TEST AND STATED THAT A CAMSHAFT ACTUATORS NEEDED REPLACING TO PREVENT STALLING WHILE DRIVING. WHE NASKED WHY THIS WASN'T DONE WHEN I TOOK THERE FOR THAT VERY SAME ISSUE 3 YEARS AGO HE SAID THAT WASN'T THE ISSUE BUT NOW I HAVE TO PAY FOR THE REPAIRS BECAUSE I'M 1 WK SHORT OF THE WARRANTY EXPIRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350967August 24, 2020
VISIBILITY/WIPER
THE FRONT WINDSHIELD WIPERS STOPPED WORKING WHILE WE WERE DRIVING ON THE INTERSTATE DURING A TORRENTIAL DOWNPOUR. WE WERE IN THE MIDDLE OF THREE LANES OF TRAFFIC BUT WERE EVENTUALLY ABLE TO MOVE OVER AND PULL OFF THE HIGHWAY SAFELY. THIS EQUIPMENT FAILURE COULD HAVE HAD A TRAGIC ENDING FOR US AND THE OTHER MOTORISTS AROUND US. WE UNDERSTAND THERE WERE RECALLS FOR 2013 MODELS FOR THIS FAILURE. NOT SURE WHY A RECALL HASN'T BEEN DONE ON 2012 MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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