GMC Terrain Complaints (2011)

386 consumer complaints on file.

#11324048May 10, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I PURCHASED THE VEHICLE IT RAN GREAT. WITHIN A COUPLE OF WEEKS, IT STARTED STALLING WHEN I GO TO TAKE OFF IN THE MIDDLE OF INTERSECTIONS OR PULLING OUT ONTO A ROAD. IT WILL RUN FINE I STOP IT IDLES OK AND WHEN I TOUCH THE GAS PEDAL IT WILL START OUT INTO THE ROAD AND THEN JUST DIE. IT GOES THOUGH OIL LIKE MAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322093April 24, 2020
POWER TRAIN
WAS EXITING OFF A HIGHWAY RAMP WHEN MY CAR WOULDN'T GET ANY POWER TO GO. COME TO FIND OUT THE TCM WENT OUT IN THE TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322215April 24, 2020
ENGINE, VEHICLE SPEED CONTROL, STEERING
MY TERRAIN HAS USED SO MUCH OIL SINCE IT WAS PURCHASED AND WE KEEP THE OIL CHANGED EVERY TIME IT'S NEEDED NOW THE TIMING CHAIN IS MESSING UP AND IS GOING TO BE EXPENSIVE TO FIX I HAVE READ ONLINE WHERE THE 2011S HAVE THE SAME ISSUE, THE REPAIRS ARE TOO EXPENSIVE MY FIANC GOT LAID OFF DUE TO COVID-19 I'M THE ONLY ONE WORKING I NEED HELP AND DON'T KNOW WHERE TO TURN TO, THE TRUCK STOPED GOING IN THE MIDDLE OF ME TURNING INTO A GAS STATION I WAS ALMOST REAR ENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319459March 27, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT AT START UP AND WHILE DRIVING THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT DAMAGE OIL RINGS CAUSED SEVERE OIL CONSUMPTION WHICH IN TURN DESTROYED THE ENGINE AND CATALYTIC CONVERTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316384March 5, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO HENDRICK SOUTHPOINT AUTO MALL LOCATED AT (127 KENTINGTON DR, DURHAM, NC 27713) WHERE THE VEHICLE WAS DIAGNOSED WITH FRACTURED WIRES UNDERNEATH THE DRIVER SEAT. THE VEHICLE WAS REPAIRED OUT OF POCKET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309085February 13, 2020
FUEL/PROPULSION SYSTEM
WHEN REFUELING VEHICLE AT A GAS STATION, AT A FULL STOP, WITH THE ENGINE TURNED OFF, THE GASOLINE PUMP WILL NOT STAY ON WHILE INSERTED INTO THE FUEL TANK OF MY 2011 GMC TERRAIN, NO MATTER WHICH FUEL VENDOR I BUY A FILL UP FROM. I HAVE HAD THIS CAR FOR SEVERAL YEARS, AND IT HAS NEVER WORKED PROPERLY. I DECIDED TO REACH OUT TO SEE IF THIS IS A NORMAL ISSUE FOR THIS VEHICLE. IF IT IS NOT, THEN COULD THIS BE A RECALL EVENT? THANKS FOR YOUR HELPFULNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308813February 12, 2020
FUEL/PROPULSION SYSTEM
WHEN INSERTING THE GASOLINE PUMP'S NOZZLE TO REFUEL THE VEHICLE, THE NOZZLE DOES NOT LOCK INTO PLACE DURING THE PUMPING OF GASOLINE. VEHICLE OWNER HAS TO MANUALLY HOLD THE FUEL DISPENSER'S HANDLE TO REFUEL THEIR VEHICLE DURING THE ENTIRE 16 GALLON OPERATION. THERE APPEARS TO BE A PART MISSING THAT WOULD CONTROL THE SAFE AUTOMATIC REFUELING OF THIS VEHICLE, BUT THAT PART IS NOT ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307372February 5, 2020
POWER TRAIN
TRANSMISSION WILL NOT ENGAGE IN ANY GEAR, HAS GONE COMPLETELY NONFUNCTIONAL. I HAVE RESEARCHED THE PROBLEM AND NOTICE THAT EVERY COMPLAINT IS THE SAME REGRADING THE TRANSMISSION. SAME MILEAGE AS OTHERS AND THIS PROBLEM OCCURS, THERE NEEDS TO BE A RECALL ON THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307379February 5, 2020
POWER TRAIN
TRANSMISSION NOT FUNCTIONAL, WILL NOT ENGAGE INTO ANY GEAR,AND WENT OUT WHILE DRIVING. I'VE SEEN MULTIPLE COMPLAINTS ONLINE WITH SANE PROBLEM. RECALL NEEDS TO BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301084January 22, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING AT 35 MPH, THE VEHICLE STALLED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC, WHO INFORMED THAT CONTACT THAT THE BALANCE CHAIN NEEDED TO BE REPLACED. THE CONTACT CALLED LOCAL DEALER WOODY BUICK GMC LOCATED AT 1585 W OGDEN AVE, NAPERVILLE, IL 60540, (888) 461-9066, AND INFORMED THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301104January 22, 2020
ENGINE
EXCESSIVE OIL CONSUMPTION PISTON RING WEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299331January 14, 2020
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE THERE WAS A KNOCKING AND CLICKING SOUND COMING FROM THE ENGINE. THE CONTACT COASTED INTO A PARKING LOT AND ADDED TWO QUARTS OF OIL. FIFTEEN TO TWENTY MINUTES LATER, THE FAILURE RECURRED WITH THE NOISE LOUDER. THE CONTACT STATED THAT THE VEHICLE STARTED TO SHAKE, LOST MOTIVE POWER AND STALLED. THE VEHICLE WAS SHIFTED INTO NEUTRAL AND RESTARTED. ADDITIONALLY, WHILE MAKING A RIGHT TURN GOING DOWNHILL, THE VEHICLE LOST MOTIVE POWER. THE BRAKE WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE ADEQUATELY. THE BRAKE PEDAL WAS DEPRESSED NUMEROUS TIMES FOR THE VEHICLE TO COME TO A STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS LATER TOWED TO STOCKTON GMC DEALER, (ADDRESS UNKNOWN, (814) 238-4905) AND WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 147,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298825January 12, 2020
VISIBILITY/WIPER
LAST SUMMER (JULY 2019) OUR WIPERS STOPPED IN THE UP POSITION DURING A HEAVY THUNDERSTORM ON THE HIGHWAY WHILE WE TRAVELING OVER 60 MPH. IT WAS VERY SCARY AND WE ARE LUCKY WE DID NOT CRASH. WE REPLACED THE WIPER BLADE TRANSMISSION. NOW DURING AN ICE STORM THE BLADES QUIT AGAIN. I FIND THAT THERE ARE SEVERAL COMPLAINTS REGARDING ISSUES WITH THE WIPER BLADES AND THAT CANADA HAS A RECALL ON THEM DUE TO THE SAFETY ISSUE. WHY DO WE NOT HAVE RECALL FOR THIS IN THE US?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292583January 2, 2020
UNKNOWN OR OTHER
MY WIFE WAS DRIVING THE VEHICLE AND WENT OVER A BUMP AND HEARD A BANG COME FROM THE REAR DRIVER SIDE OF THE VEHICLE . WHEN I LOOKED YOU COULD SEE THE WERE THE REAR SUSPENSION BOLTS TO THE SUB-FRAME WAS ALL RUSTED AWAY, SO I INSPECTED THE PASSENGER SIDE OF THE VEHICLE AND IT WAS ALMOST LIKE THE DRIVERS SIDE. IF THE BUSHINGS WERE NOT TIGHT THAT ARM WOULD HAVE FALLEN DOWN AND IT WOULD HAVE RIPPED THE WHOLE REAR OF THE CAR OUT CAUSING AND ACCIDENT WERE PEOPLE WOULD HAVE BEEN INJURED OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290344December 20, 2019
ENGINE, FUEL/PROPULSION SYSTEM
SIGNIFICANT EXHAUST FUMES ACCUMULATING INSIDE PASSENGER CABIN DURING IDLE/STOP. VOLUME OF GASES SMELL LESS WHILE IN MOTION BUT STILL EVIDENT. SIGNIFICANT REDUCTION IN ENGINE POWER NOTICABLE; AS WELL AS ERRATIC NOISE FROM THE ENGINE AND EXTEMELY HESITANT ACCELERATION RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289029December 14, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
SINCE I BOUGHT MY TRUCK I HAVE BEEN HAVING MULTIPLE PROBLEMS WITH THE ENGINE AND TRANSMISSION I'VE TRIED MULTIPLE TIMES TO CONTACT THE DEALERSHIP TO GET MY CAR LOOKED AT AND THEY DO NOT RESPOND BACK TO ME I FEEL LIKE THEY ACT AS IF I DID NO BUSINESS WITH THEM ON PURCHASING MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281469November 21, 2019
ENGINE
DRIVING ON THE HIGHWAY AND ENGINE STALLED ON ME AND WOULDNT GO. SO I ROLLED OVER TO THE SIDE OF THE HIGHWAY TO PULL OVER. WHEN I STOP THE CAR, I SEE SMOKE COMING FROM UNDER DASH BOARD AND UNDER HOOD. SO I GET OUT REAL FAST AND OPEN HOOD. I LOOK DOWN IN FRONT OF THE ENGINE AND THE ENGINE IS ON FIRE. I POURED SOME WATER ON IT BUT DID NOT PUT IT OUT. CALLED 911. AND BACKED AWAY. FIRE PUT ITS SELF OUT BEFORE 911 GOT THERE. HAD IT TOWED TO FIRESTONE. IN EXAMINATION. THEY SAID ENGINE PISTON BLEW A HOLE ON THE SIDE OF THE ENGINE. I JUST BOUGHT THE CAR USED AND HAD IT FOR 4 MONTHS WHEN THIS HAPPENED. NOW I AM STUCK PAYING FOR A CAR THAT IS SITTING IN MY DRIVEWAY BECAUSE IT IS IN OPERABLE. I CANNOT AFFORD $10000.00 FOR ANOTHER MOTOR TO BE INSTALLED, WHICH WAS WHAT I WAS QUOTED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11281062November 19, 2019
SERVICE BRAKES
THE ABS CONTROL MODULE QUIT WORKING CAUSING THE BRAKE PEDAL THE ABS MODULE QUIT WORKING MAKING THE BRAKE PEDAL TO GO TO THE FLOOR BARELY CAUSING AN ACCIDENT ON MY CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280563November 17, 2019
ELECTRICAL SYSTEM
AFTER DEALING WITH THE REPAIRS ON EXCESSIVE OIL CONSUMPTION ISSUES, MY WARRANTY IS NOW UP AND I AM DEALING WITH MY CAR COMPLETELY DYING AT A MOMENTS NOTICE. THIS IS NOT THE BATTERY AS WE'VE HAD BOTH AAA AND OUR MECHANIC TEST THE BATTERY SEVERAL TIMES - THE ISSUE, ACCORDING TO OUR MECHANIC, IS "COMPUTER FAILURE." ESSENTIALLY, I SPENT $400 FOUR WEEKS AGO FOR MY MECHANIC TO TELL ME THAT NOTHING WAS WRONG EXCEPT THE COMPUTER STOPPED COMMUNICATING TO THE CAR TO "WORK" , AND MY CAR HAS STILL DIED TWICE SINCE...WITH THE KEYS STUCK IN THE IGNITION. TONIGHT IS THE THIRD TIME MY VEHICLE HAS DIED AND IT HAS NOT STARTED UP AGAIN. MY CAR WAS PARKED IN THE DRIVEWAY AND I WAS UNABLE TO UNLOCK IT BEFORE THE POWER COMPLETELY DYING. NOW I AM UNABLE TO START OR LOCK THE VEHICLE AGAIN. AND THE KEYS ARE STUCK IN THE IGNITION. I AM STILL PAYING THIS CAR OFF AND IT IS AT 89,000 MILES. I AM BEGINNING TO COME TO TERMS WITH THE FACT THAT THIS IS A COMPLETE LOSS, SINCE NO ONE CAN HELP DIAGNOSE THE ISSUE OR SOLVE THE PROBLEM. WE CANNOT AFFORD TO MAKE MONTHLY PAYMENTS ON A VEHICLE THAT STALLS OUT EVERY FEW WEEKS. I DRIVE TWO SMALL CHILDREN AROUND AND I AM JUST AT A LOSS FOR HOW TO PROCEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279480November 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 1-5 MPH, THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ADDITIONALLY, THE CONTACT STATED THAT THE VEHICLE SHOWED EXCESSIVE OIL CONSUMPTION. THE CONTACT STATED THAT ONE QUART OF OIL NEEDED TO BE ADDED EVERY THREE DAYS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. GUSWEILER GM CENTER (LOCATED AT 1132 STATE RTE 41, WASHINGTON COURT HOUSE, OH 43160, (877) 643-0142) WAS NOTIFIED OF THE FAILURE VIA PHONE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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