GMC Terrain Complaints (2011)

386 consumer complaints on file.

#10477232September 27, 2012
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
MY TRUCK EXPERIENCED IT'S FIRST PROBLEM IN AUGUST OF 2011. I HAD ONLY HAD MY TRUCK FOR SIX MONTHS. THE TRUCK WAS ENTERING ONTO THE EXPRESSWAY AND AS I WAS PRESSING THE GAS THE TRUCK BEGIN TO STALL. THE REDUCED ENGINE LIGHT CAME ON AND THE TRUCK DECELERATES AND CUT OFF. WE WERE BLESSED THAT WE WERE ABLE TO GET TO RIGHT SHOULDER OF THE ROAD. WE WAITED ABOUT TEN MINUTES, THE TRUCK FINALLY STARTED AND THE ENGINE LIGHT REMAINED ON. I CONTACTED THE DEALER AND TOOK THE TRUCK IN AS SOON AS I COULD GET AN APPOINTMENT. WAS TOLD THE TRUCK WAS FIXED AND SINCE I HAVE BEEN IN FIVE TIMES FOR THE SAME PROBLEM. THE FACT THAT THE TRUCK DECELERATES WHILE DRIVING ON THE EXPRESSWAY IS ENOUGH THAT I DON'T WANT TO DRIVE THE TRUCK. I HAVE BEEN USING OTHER PEOPLES CARS AND TRUCKS BECAUSE I DON'T WANT TO PUT MINE ON THE EXPRESSWAY OUT OF OWN. IT IS A DEATH TRAP WAITING TO HAPPEN AND ANYONE DRIVING A TERRAIN SHOULD BE MADE AWARE OF THE PROBLEM. THE SERVICE DEPARTMENT DID EVERYTHING POSSIBLE AND HAD TO CONTACT MANUFACTURER ABOUT THE PROBLEM AND THEY COULD NOT NARROW DOWN THE PROBLEM. THEY HAVE REPLACED SO MANY PARTS AT THIS POINT I HAVE LOST TRACK OF THINGS THAT HAVE BEEN REPLACED. THIS TRUCK IS NOT SAFE AND THE PROBLEM IS NOT BEEN RESOLVED. THE CAR STILL IDLES AND SHAKES AND NO ONE PLANS TO FIND OUT WHY AS LONG AS THE ENGINE LIGHT IS NOT ON. NO ONE WANTS TO TAKE RESPONSIBILITY FOR THIS ISSUE AND IT IS REALLY DISAPPOINTING THAT THE MANUFACTURER WOULD RATHER NOT DEAL WITH THIS PROBLEM AND WAIT FOR A FATALITY TO OCCUR BEFORE LOOKING INTO. YOU WOULD THINK THEY WOULD LEARN FROM TOYOTA AND TAKE CUSTOMERS LIVES SERIOUSLY. WOULD THEY PUT THERE FAMILIES IN THIS TRUCK ? I JUST WANT THEM TO TAKE THE TRUCK BACK BECAUSE I DON'T WANT TO USE MY LIFE AS AN EXAMPLE FOR A DEFECTIVE TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475006September 11, 2012
VEHICLE SPEED CONTROL:CRUISE CONTROL, STRUCTURE
THE SELECT THE PARTS WONT LET ME ENTER THE DESCRIPTION. WHEN MY VEHICLE IS IN CRUISE CONTROL THE SWITCH CAN BE ACCIDENTALLY SLIGHTLY TOUCHED AND WILL SHUT OFF THE CRUISE CONTROL CAUSING THE VEHICLE TO IMMEDIATELY SLOW DOWN WITHOUT ANY WARNING TO THE VEHICLE BEHIND ME SINCE THE BRAKE LIGHTS DO NOT COME ON. I REALLY FEEL THAT THIS IS A SAFETY RELATED ISSUE. GMC HAS A NEW CRUISE CONTROL SWITCH FOR 2012 WHICH IS A PUSH ON AND PUSH OFF SWITCH WHICH ALLEVIATES THIS PROBLEM. I HAVE CONTACTED GMC AND THEY INFORMED THAT THERE IS NO PLAN TO RETROFIT THE 2011 TERRAIN WITH THE NEW 2012 SWITCH. PLEASE ADVISE! GMC KNOWS THAT THE TOGGLE SWITCH WAS FAULTY AND REPLACED IT WITH A PUSH ON PUSH OFF SWITCH. I JUST WANT MY VEHICLE TO BE SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471284August 17, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE DOOR LOCKS WERE TOO LOW IN THE DOOR PANEL TO REACH AND PULL UP IF THE AUTOMATIC MOTOR FAILED. THE CONTACT STATED THAT SHE NOTIFIED THE MANUFACTURER OF THE PROBLEM AND THEY ADVISED HER TO CALL NHTSA TO SEE IF THERE WERE ANY OTHER COMPLAINTS SIMILAR TO HERS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466607July 19, 2012
ELECTRICAL SYSTEM, EQUIPMENT
THE 4 PHONE SYSTEM DEVELOPED STATIC EITHER BLUETOOTH CONNECTION OR USING THE ONSTAR PHONE SYSTEM. OVER SEVERAL MONTHS I CHANGED PHONES AT LEAST 4 TIMES. THE STATIC GETS PROGESSIVELY WORSE AS SPEED OF THE VEHICLE INCREASE. AT 70 MILES PER HOUR WHEN A CALL IS MADE FROM THE VEHICLE THE PERSON ON THE OTHER END CAN BARELY MAKE OUT WHA THE PERSON IN THE VEHICLE IS SAYING. THE VEHICLE HAS BEEN IN TWO SEPARATE DEALERSHIPS. VCIM AND MICROPHONE HAVE BEEN REPLACED TWICE. GM CUSTOMER SERVICE TELLS ME THAT IT IS A TECHNOLOGY ISSUE AND THEY ARE NOT RESPONSIBLE FOR IT. GM DID WORK ON IT RIGHT UP TO THE 36,000MILE BUMPER TO BUMPER. IT WAS THEN THEIR "FIELD ENGINEER" DECLARED THE SYSTEM OPERATED FINE AND THERE WAS NO PROBLEM. SINCE THEN GM REFUSES TO WORK ON IT. THEIR "ENGINEER" MADE 1 PHONE CALL FROM THE CAR FOR LESS THAN 4 MINUTES BUT PUT 86 MILES ON IT AND LEFT IT OUT OF GAS. SITTING STILL THE SYSTEM IS STATIC FREE. MOVING IT IS ALMOST USELESS. THIS IS THE SAFETY ASPECT THAT BOTHERS ME IS WE PURCHASED VEHICLE ($31,000.00) FOR BLUETOOTH HANDSFREE AND ONSTAR BOTH OF WHICH ARE NEARLY USELESS AT SPEED AND GM REFUSES TO DO ANYTHING ABOUT IT. THIS HAS BEEN ONGOING FOR 1.5 YEARS. I HAVE SPENT COUNTELSS HUNDREDS OF DOLLARS ON DIFFERENT PHONES AND MY TIME TRYING TO GET THIS ISSUE FIXED. GM CUSTOMER SERVICE IS USELESS AT ANY SPEED. IF THEY ADVERTISE "HANDSFREE AND BLUETOOTH" IT SHOULD WORK. SAFETY WISE THIS IS AN ISSUE BECAUSE MY WIFE HAS TO RESORT TO HOLDING HER PHONE WHILE DRIVING IF SHE WANTS TO BE HEARD. I AM AFRAID THERE IS A MORE SERIOUS ISSUE THAT WILL DISABLE THE ONSTAR IN AN EMERGENCY. THE PUBLIC HAS BEEN SOLD "TECHNOLOGY" BY ALL OF THE AUTOMAKERS. THEY TOUT IT ON TV BUT WHEN IT COMES TO IT THEY WON'T FIX IT WHEN IT BREAKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463601June 29, 2012
SEATS, STRUCTURE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING 25 MPH AND ALMOST CRASHED INTO A PEDESTRIAN ON A BICYCLE. THE DRIVER WAS UNABLE TO SEE THE PEDESTRIAN UNTIL SHE WAS WITHIN AN EXTREMELY CLOSE PROXIMITY. THE CONTACT STATED THAT HE HAD PREVIOUSLY READ IN THE OWNER'S MANUAL THAT THE DRIVER SHOULD BE OVER 5'2 HOWEVER, THE DEALER ADVISED THAT THEY WERE NOT FAMILIAR WITH THE CONTACT'S FINDINGS. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THEY WOULD FURTHER INVESTIGATE THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 08/07/12*LJ THE CONSUMER STATED HE READ IN THE OWNER'S MANUAL THAT A PERSON UNDER 5'2' SHOULD NOT DRIVE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459909May 29, 2012
ENGINE AND ENGINE COOLING
ACTUALLY, THIS IS MY SECOND TERRAIN, BECAUSE THEY BOUGHT THE 1ST ONE BACK FROM ME AND GAVE ME A BRAND NEW FOR THE SAME REASONS THAT I'M HAVING WITH THIS ONE. ON START UP, THE CAR MAKES AN UNUSUAL GRRRRRRRRR NOISE FOR ABOUT 3 SECONDS. IT DOESN'T MAKE THIS NOISE ALL THE TIME, BUT THE MAJORITY OF THE TIME IT DOES. I HAVE HEARD SEVERAL EXCUSES FROM THE DEALER. "WE CAN'T DUPLICATE WHAT YOU ARE HEARING, THAT'S NORMAL, IT SUPPOSE TO MAKE THAT NOISE". IT DOESN'T TAKE A ROCKET SCIENTIST TO KNOW THAT NOISE IS NOT NORMAL. AND EVEN IF IT WAS NORMAL, IT WOULD HAPPEN EVERY SINGLE TIME I STARTED THE CAR, BUT IT DOESN'T. IT'S EMBARRASSING TO START MY CAR UP AROUND PEOPLE, CAUSE I DON'T WANT THEM TO SEE ME DRIVING THIS BEAUTIFUL BRAND NEW CAR WITH A DUMB NOISE WHEN I START IT UP. I CAN'T BELIEVE GMC WOULD APPROVE TO EVEN SELL A CAR THAT MAKES THAT TYPE OF NOISE. IS THERE SOMETHING WE CAN DO ABOUT THIS? HELP!!!!!!!!!!!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455713April 18, 2012
STEERING
POWER STEERING MAKES BINDING NOISE WHEN TURNING STEERING WHEEL. DEALER HAS REPLACED POWER STEERING PUMP, GREASED STRUT SHAFTS, REPLACED POWER STEERING HOSES, REPLACED STEERING GEAR AND BLED LINES. THIS HAS INVOLVED THREE TRIPS TO THE DEALER AND LEAVING THE VEHICLE. DEALER HAS BEEN VERY HELPFUL WITH A LOANER CAR. BUT GM CONTINUES TO IGNORE PROBLEM AND SANDBAGS, HOPING I'LL GIVE UP. I'M AFRAID STEERING COULD FAIL AT SPEED AND CAUSE SERIOUS ACCIDENT, MY WIFE IS HESITANT TO DRIVE THE VEHICLE. I'M CONSIDERING ENACTING THE FLORIDA LEMON LAW, HOWEVER WE LIKE THE CAR WOULD MAKE THIS THE LAST RECOURSE IF NHTSA CAN NOT HELP. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455500April 17, 2012
ENGINE AND ENGINE COOLING
I HAVE HAD TWO OCCURRENCES NOW - THE FIRST HAPPENED A COUPLE OF TIMES BETWEEN 15K AND 20K MILES, WITH THE CAR STALLING WHEN SETTING A TRAFFIC LIGHT. I ALSO GOT A CHECK ENGINE LIGHT. I TOOK IT TO THE LOCAL GMC DEALER WHO SAID THE CHECK ENGINE LIGHT WENT OUT BUT THEY DIDN'T KNOW WHY AND WERE NOT ABLE TO FIND THE SOURCE. JUST THIS PAST WEEKEND AT AROUND 25K MILES, MY FIANCE AND I WERE SETTING AT A TRAFFIC LIGHT AND THE CAR STALLED OUT. AFTER THE CARS BEHIND ME WERE LAYING ON THEIR HORNS, I GOT THE CAR STARTED AGAIN AND WAS ABLE TO CONTINUE TRAVELING. I SCHEDULED AN APPOINTMENT AGAIN AT THE LOCAL DEALER, BUT AFTER READING SIMILAR ISSUES FROM OTHER OWNERS, I AM STARTING TO DOUBT THEY WILL CORRECT IT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455215April 13, 2012
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC)
THE ENGINE OR FUEL SYSTEM SHOW A SEVERE MALFUNCTION. WHEN AT A STOP LIGHT, THE RPM'S DROP SO MUCH THAT IT SHUTS DOWN SOMETIMES, SOME OTHERS, IT BARELY STAYS ON. I CALLED THE DEALERSHIP AND TOLD ME THAT IT WAS NOT A WARRANTY COVERED REPAIR AND THAT I HAD TO PAY FOR THE DIAGNOSTIC PLUS WHATEVER WAS WRONG TO REPAIR (PARTS AND/OR LABOR). ALL OF THE SUDDEN, NOW THE "STABILITY TRAC" CHECK LIGHT GOES ON AN OFF WITHOUT APPARENT CAUSE. I FEEL LIKE I'M DRIVING A VEHICLE FROM THE 1950'S. IT'S A GREAT LOOKING COMFORTABLE SUV, BUT VERY DISAPPOINTED WITH PERFORMANCE AND FUEL CONSUMPTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453645March 31, 2012
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
SOON AFTER BUYING MY 2011 GMC TERRAIN, 4 CYL, A RATTLE DEVELOPED IN ENGINE ON START UP. AFTER MONTHS OF RETURNING TO DEALER, THEY SAID A TECH BULLETIN NOW EXISTED AND FIXED PROBLEM. PROBLEM WAS SOLVED, A MONTH OR SO LATER, PROBLEM RETURNED. I RETURNED TO DEALER AND THEY SAID NOTHING THEY COULD DO. AT THE SAME TIME I WAS COMPLAINING ABOUT GAS MILEAGE, 20 MPG ON HIGHWAY, 17 CITY. I CALLED GM CUSTOMER SATISFACTION DETROIT, AND HAD MANY DISCUSSIONS WITH THEM. FINALLY TOLD ME DON'T BOTHER US ANY MORE ABOUT TWO PROBLEMS, AND TO THIS POINT NO RESOLUTION TO EITHER PROBLEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452439March 20, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE WOULD VIBRATE EXCESSIVELY WHEN BEING DRIVEN OVER 30 MPH WITH BOTH REAR WINDOWS OPENED. THE CONTACT STATED THAT THE VIBRATION WAS SO SEVERE, THAT IT WOULD CAUSE HEADACHES FOR THOSE RIDING IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO ADVISED THAT THERE WAS A DESIGN FLAW WITHIN THE VEHICLE THAT WAS CAUSING ABNORMAL WIND PRESSURE AND VIBRATIONS. THE DEALER STATED THAT THERE WAS NOT A REPAIR AVAILABLE THAT WOULD REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10449727February 29, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND THE ENGINE WARNING LAMP ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AS WELL. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE CAM ACTUATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448391February 18, 2012
POWER TRAIN
VEHICLE HAS BEEN IN DEALERS SERVICE ON SEVERAL OCCASIONS COMPLAINING ABOUT THE JERKY TRANSMISSION IN FIRST/SECOND CHANGE. WHEN CHANGING IN THE LOW RANGE TRANSMISSION HITS REAL HARD AND JERKY PARTICULARLY IF PULLING AWAY FROM A STOP AT A MODERATE SPEED. SERVICE DEPARTMENT TOLD ME IT WOULD SMOOTH OUT AFTER BREAK IN PERIOD. DEALER CLAIMS TRANSMISSION IS OPERATING NORMAL AND DUE TO IT BEING A 6 SPEED CAUSES THIS. HARD TO BELIEVE GM CANNOT FIX TO HAVE A SMOOTH OPERATION. VEHICLE NOW HAS OVER 10,000 MILES AND STILL HAS THE SAME JERKY TRANSMISSION AT LOW SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446230February 2, 2012
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE DRIVER WAS ATTEMPTING TO CHANGE A FLAT TIRE WHEN THE WEIGHT OF THE VEHICLE CRUSHED THE JACK THAT WAS HOLDING THE VEHICLE UP. THE CONTACT EXPRESSED CONCERN BECAUSE THE JACK THAT CAME WITH THE VEHICLE WAS NOT ADEQUATE FOR THE VEHICLE'S WEIGHT. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445839January 30, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE ATTEMPTING TO REFUEL THE VEHICLE, GASOLINE FUEL SPILLED OUT OF THE FUEL TANK. THE DEALER MADE SIX ATTEMPTS TO DUPLICATE THE FAILURE BY STRAIGHTENING THE FUEL HOSE, REPLACING THE FUEL TANK AND THE FILTER HOWEVER, NONE OF THE REPAIRS CORRECTED THE FAILURE. THE DEALER HAS HAD OFFERED ANY FURTHER ASSISTANCE SINCE THEY INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE CURRENT MILEAGE WAS 7,200 AND THE FAILURE MILEAGE WAS 2,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440646December 20, 2011
FUEL SYSTEM, GASOLINE
I BOUGHT MY 2011 AWD 4 CYL. TERRAIN IN JULY, 2011. I TRADED MY GMC ACADIA IN ON THIS VEHICLE. I DOWN SIZED TO GET BETTER GAS MILEAGE. IT STATED THAT IT SHOULD GET 20 CITY & 30 HWY. I HAVE NEVER CAME CLOSE. I TOOK IT TO THE DEALER AND THEY SAID IT IS RUNNING FINE. MPG AT 22. I DON'T KNOW WHAT WE ALL HAVE TO DO TO GET GM TO DO SOMETHING ABOUT THIS BUT SOMETHING NEEDS TO BE DONE.THEY HAVE PRETTY MUCH LIED TO ALL OF US AND ANYONE THAT IS THINKING ABOUT BUYING ONE. WE NEED TO GET THE WORD OUT ABOUT THIS VEHICLE. DON'T BUY IT FOR THE GAS MILEAGE BECAUSE IT DON'T GET WHAT IT STATES!!!!!!!!!!!!!!! I THINK GM SHOULD DO SOMETHING ABOUT THIS OR REIMBURSE US FOR THE DIFFERENCE THAT WE WOULD GET WITH THE CORRECT GAS MILEAGE. MAYBE THIS WILL GET A RECALL ON THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440379December 19, 2011
VISIBILITY:WINDSHIELD WIPER/WASHER
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD BLADE WAS DEFECTIVE AND WOULD BOUNCE ABNORMAL. THE WINDSHIELD WIPER WOULD ONLY PARTIALLY CLEAR THE WINDSHIELD. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE AND THE DEALER REPLACED THE BLADES SEVERAL TIMES, BUT THE FAILURE WAS NOT CORRECTED. THE DEALER ADVISED THE CONTACT THAT THEY WERE NOT KNOWLEDGEABLE AS TO HOW TO CORRECT THE FAILURE. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THAT THEY WOULD TO PROVIDE THE CONTACT WITH A GLASS CLEANER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,000 AND THE CURRENT MILEAGE WAS 14,000. UPDATED 02/01/12*LJ THE CONSUMER STATED FROM THE BEGINNING, THE WIPER BLADES WOULD CONTINUALLY SKIP ACROSS THE WINDSHIELD, ESPECIALLY ON THE PASSENGER SIDE. THE SKIPPING WOULD HAPPEN WHEN THE CONSUMER USED INTERNAL CLEANING SOLUTION, WHICH WAS THE ORIGINAL SOLUTION INSTALLED BY GM. THE CONSUMER HAS S INCE PURCHASED NON GM WIPER BLADES. UPDATED 02/10/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439839December 13, 2011
FUEL SYSTEM, GASOLINE
THE GAS FILL TUBE TENDS TO ALLOW THE GAS NOZZLE TO POP OUT WHEN FILLING. HAVE NEVER SEEN THIS ON OTHER VEHICLES. I HAVE TO HOLD THE NOZZLE TO MAKE SURE IT DOES NOT POP OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434595November 8, 2011
POWER TRAIN
2011 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO VEHICLE'S PERFORMANCE AND REQUEST ASSISTANCE WITH REPAIR *TGW THE CONSUMER AT ABOUT 6,000 MILES, THE VEHICLE STARTED JERKING WHEN PICKING UP SPEED. THE JERKING WOULD USUALLY OCCUR WHILE INCREASING SPEED WHEN IT WOULD GET TO APPROXIMATELY 18-40 MPH. THE VEHICLE ALSO STALLED TWICE; ONCE WHEN BACKING OUT OF A PARKING SPACE, AND THE SECOND TIME WHEN MOVING FORWARD FROM A PARKING SPACE. WHEN DRIVING THE CAR FOR THE FIRST 2,000 MILES, THE CONSUMER STATED SHE DROVE THE VEHICLE IN STANDARD MODE. THEREAFTER, SHE DROVE IN ECONOMY MODE. WHEN THE VEHICLE STARTED JERKING AND HESITATING, SHE STOPPED DRIVING IN ECONOMY MODE. WHEN THE CONSUMER ARRIVED AT THE DEALER, SHE WAS INFORMED A RECALL WAS ISSUED 6-8 WEEKS PRIOR. HOWEVER, THE CONSUMER NEVER RECEIVED A NOTICE. THE RECALL WAS PERFORMED AND THE DEALER STATED THE PROBLEM SHE WAS EXPERIENCING WAS AN EXTENSION OF THE RECALL ISSUE. THE VEHICLE DID NOT STALL ANYMORE AFTER THE RECALL ISSUE WAS FIXED. HOWEVER, THE JERKING DID CONTINUE. THE CONSUMER RETURNED TO THE DEALER, BUT THEY INSISTED THERE WAS NOTHING WRONG WITH THE VEHICLE, AS IT WAS A NORMAL CHARACTERISTIC. THE CONSUMER WENT TO THE DEALERSHIP WHERE THE VEHICLE WAS LEASED TO HAVE THEM INSPECT IT. THEY STATED THE SHIFT ADAPTIVE LEARNS NEEDED TO BE REST. THE CONSUMER STATED AFTER LEAVING THE DEALERSHIP AND DRIVING SEVERAL BLOCKS, THE JERKING RETURNED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433632October 31, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
WHILE THE CAR IS IDLING, AND MOVING AT CRAWLING SPEEDS IT STALLED OUT 3 TIMES, BOTH IN DRIVE, AND REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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