GMC Terrain Complaints (2011)

386 consumer complaints on file.

#10577796April 6, 2014
AIR BAGS, STEERING, STRUCTURE:BODY, SUSPENSION
I WAS GOING TO A 930 AM DOCTOR APPT@THE CANCER CLINIC, WITH MY HUSBAND & FATHER AS PASSENGERS. I WAS IN THE LEFT TURN LANE NORTHBOUND ATTEMPTING TO TURN INTO THE HOSPITAL. IT WAS 910 AM. THERE WAS A LG. DELIVERY TRUCK OPPOSITE ME IN THE SOUTHBOUND LEFT TURN LANE. AS I PULLED IN THE SOUTHBOUND LANE,EASING FORWARD TO ENSURE CLEARANCE THE OTHER CAR BEHIND THE DELIVERY TRUCK PULLED OUT AND AROUND THE TRUCK AND SPED UP TO GO THROUGH THE INTERSECTION TO MAKE THE LIGHTTHAT WAS AMBER AT THIS POINT. MY FATHER SAID THAT HER HEAD WAS DOWN AND SHE DIDN'T LOOK UP UNTIL JUST BEFORE IMPACT. THERE WERE NO SKID MARKS & THE IMPACT WAS HIGH ON THE PASS. SIDE OF MY VEHICLE ROCKING US UP ONTO 2 WHEELS ON THE DRIVERS SIDE & THEN BACK DOWN ON ALL 4. MY VEHICLE WAS T-BONED ON THE FRONT PASSENGER SIDE. THE LADY CAME OUT FROM BEHIND THE DELIVERY TRUCK AT THE LAST SECOND, CHANGED LANES & PROCEEDED INTO THE INTERSECTION AT THE SAME TIME I WAS TRYING TO TURN LEFT. AT THIS POINT THE LIGHT WAS YELLOW. I HAVE, I DO BELIEVE 8 AIR BAGS, WITH 8 SENSORS IN THE TERRAIN'S. ALSO I HAVE A FULL SUBSCRIPTION TO ONSTAR WHICH ALSO HAS CRASH SENSORS IN MY CAR. **NOT ONE AIR BAG WENT OFF NOR DID ANY SENSORS**. ONSTAR DID NOT CALL ME AFTER THE CRASH TO TELL ME THAT THEY WOULD BE SENDING HELP, AMBULANCE, POLICE ETC. MY INJURIES WERE: CONTUSION TO LEFT SIDE OF HEAD ABOVE EAR. SCALP WOUND ABOVE RIGHT EAR, WITH PERMANENT INDENTATION TO RIGHT SIDE OF MY HEAD,2 SMALL CUTS RIGHT SIDE OF FOREHEAD. BLACK EYES. PAIN IN NECK & STIFFNESS. RIGHT EYE SOCKET @ EYE BROW SWOLLEN. HUSBAND: SEATBELT BRUISING, NECK PAIN/STIFFNESS. MY FATHER, NECK PAIN, STIFFNESS,SCRAPED SKIN ON INSTEP OF RIGHT FOOT. THIS FORMAL COMPLAINT IS WITH GENERAL MOTORS, GMC TERRAIN, & ONSTAR FOR NOT 1 AIRBAG HAVING NOT GONE OFF/DEPLOYED, NOR DID ONSTAR MAKE ANY EFFORT TO CONTACT ME. I CONTACTED BOTH GM & ONSTAR & THEY DID NOTHING TO COMPENSATE ME. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10574083March 21, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2011 GENERAL MOTORS TERRAIN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S PASSENGER'S SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPAIRED THE VEHICLE. THE CONTACT STATED SINCE THE CRASH,THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATES INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,275 .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10573949March 21, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE TRACTION CONTROL SYSTEM AND REDUCED ENGINE POWER WARNING LIGHTS ILLUMINATED. THE CONTACT EXPERIENCED A SUDDEN LOSS OF ENGINE POWER. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 44,000. UPDATED 08/11/14*LJ UPDATED 8/13/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564838February 18, 2014
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING
THE SAME ISSUE HAPPENED 3 TIMES. NOVEMBER 2013, 28 JANUARY 2014, 16 FEBRUARY 2014. EACH TIME THE VEHICLE WAS IN AND IDLING SITUATION RED LIGHT, IN A FAST FOOD DRIVE THRU, HEAVY TRAFFIC, OR IF I FORGOT SOMETHING, LEFT THE CAR RUNNING, AND WENT INTO THE HOUSE TO GET WHAT I WAS LOOKING FOR, ESPECIALLY IF IT TOOK ME 4-5 MINUTES TO FIND WHAT I WAS LOOKING FOR AND RETURN TO THE CAR. ADDITIONALLY, I'VE EXPERIENCED THIS MOVING AT SPEEDS OF 8MPH OR LESS IN THICK TRAFFIC. (1) CAR WOULD FOR NO REASON START ROUGH IDLING. (2) THE YELLOW CHECK ENGINE LIGHT WOULD COME ON. (3) THE ENGINE REDUCED POWER MESSAGE WOULD APPEAR. (4) THE STABILITRAK WARNING MESSAGE LIGHT WOULD THEN APPEAR. (5) THEN I PRESSED THE ACCELERATOR TO CROSS AN INTERSECTION AND MOVE OUT OF THE WAY OF TRAFFIC, AND THE VEHICLE MOVES AT A SNAIL'S PACE (5-10 MPH). (6) I LET IT SIT FOR 10-30 MINUTES (OR OVERNIGHT IF I WAS FORTUNATE ENOUGH TO BE AT HOME), RESTART IT, AND IT RUNS LIKE IT NORMALLY DOES AS IF NOTHING EVER HAPPENED. (7) THE "YELLOW CHECK ENGINE LIGHT" SIMPLY DISAPPEARS AFTER A FEW HOURS. (8) SOMETIMES THERE'S A FAINT BURNING SMELL LIKE A PLASTIC GARBAGE BAG ON FIRE, BURNING RUBBER, OR OVERHEATED ELECTRONICS. I'M TAKING IT TO MY LOCAL GMC DEALERSHIP TODAY BEFORE I END UP STRANDED SOMEWHERE OR WORSE BE THE CAUSE OF A MAJOR SERIOUS ACCIDENT! IT'S LIKE IT HAS A MALICIOUS CODE IN THE ENGINE'S COMPUTER SYSTEM, AND IT SELECTS THE TIME AND PLACE WHEN IDLING TO INJECT ITSELF! IT MAY GO SEVERAL WEEKS OR EVEN MONTHS BEFORE IT HAPPENS, BUT YOU CAN BE CONFIDENT IT'S GOING TO HAPPEN! OTHER THAN THIS ANNOYING SAFETY ISSUE, THE TERRAIN IN MY OPINION IS A PRETTY GOOD VEHICLE FOR ITS CLASS. MAKES ME WISH I HAD CHOSEN THE 6 CYLINDER INSTEAD OF THE 4 CYLINDER. I DON'T THINK THE 6 CYLINDER IS HAVING THIS ISSUE. GM/GMC SHOULD ADDRESS THIS, AND MAKE THIS RIGHT ASAP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558806January 9, 2014
ENGINE, FUEL SYSTEM, GASOLINE
2011 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO ENGINE PROBLEMS AND SEVERAL OTHER ISSUES WITH VEHICLE. *SMD THE CONSUMER STATED THE DISTRICT MANAGER OF GM REFUSED TO ALLOW THE DEALER TO CHECK THE ECM/ECU AND OTHER APPROPRIATE SYSTEMS, TO MAKE SURE ALL THE ENGINE SETTINGS WERE AS THEY SHOULD BE, SINCE HE EXPERIENCED SEVERAL STRANGE EVENTS, SUCH AS THE SHIFTER HANGING IN D SOMETIMES AS HE TRIED TO MOVE TO PARK, VERY LOW MPG FOR SEVERAL DAYS 24-25 MPG, WHEN HE USUALLY GOT 28-33 MPG. THE OIL PERCENT METER USED TO BE AT 95%. THE ENGINE WOULD REV TO 7K-8K RPM WHEN THE FIRST STARTED AND HELD 2-3 SECONDS. SOMETIMES THE ENGINE REVVED TO 1600-1800 RPM AND THE VEHICLE WOULD ALMOST STALL, AND SOMETIMES THE MALFUNCTION INDICATOR LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL. SOON AFTER, THE FAN BELT BEGAN TO SQUEAL. THE SQUEALING BEGAN, WHEN THE VEHICLE WAS STARTED OR WHEN DRIVING AT VARIOUS SPEEDS WITH THE AC ON, AND GOING UP SOME SLOPPED HIGHWAYS, ROADS AND STREETS. THE DEALER REPLACED THE BELT. IN THE SUMMER OF 2011, WHEN THE VEHICLE WAS STARTED THE ENGINE WOULD MAKE A CHATTERING-TAPPING METAL-TO-METAL SOUND, AS IT THERE WERE NO OIL IN THE ENGINE. THE PROBLEM WOULD OCCUR WITH A COLD OR HOT ENGINE. THE PROBLEM STOPPED AFTER P0011 ERROR SOLENOID WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556257December 16, 2013
VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM
OUR VEHICLE HAS EXPERIENCED THE ROUGH IDLE AND HARD/STALLED SHIFTING SINCE WE BOUGHT IT IN 2011. IT HAS BEEN REVIEWED BY THE DEALERSHIP AND WE WERE TOLD A RECENT RECALL WOULD FIX THE ISSUE. IT DID NOT AND THESE ISSUES HAVE CONTINUED. RECENTLY, THIS ISSUE HAPPENED AGAIN, FOLLOWED BY THE CHECK ENGINE LIGHT TURNING ON, FOLLOWED BY (A FEW HOURS LATER) THE ENGINE GOING INTO "REDUCED ENGINE MODE" AND THE ENTIRE VEHICLE SHAKING UNCONTROLLABLY WITH THUMPING NOISES COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS STOPPED AND RESTARTED AND WITHIN A FEW MILES, THIS SAME ISSUE HAPPENED AGAIN, WHICH WAS VERY DIFFICULT TO HANDLE AND VERY UNSAFE FOR TRAVEL IN THE CITY. WE HAD TO GET A TOW TO THE DEALERSHIP AND THE SERVICE DEPARTMENT AT THE DEALERSHIP WE BOUGHT THIS FROM SAYS THE THROTTLE POSITIONS SENSOR IS DEFECTIVE AND NEEDS REPLACED AS WELL AS THERE IS A MISFIRE IN THE INJECTORS DUE TO CARBON BUILDUP IN THE FUEL LINE. NONE OF THESE REPAIRS ARE COVERED UNDER THE POWER TRAIN WARRANTY, AND THIS VEHICLE ONLY HAS 50,000 MILES ON IT CURRENTLY. UPON RESEARCH OF THESE PART, SYMPTOMS OF THIS PART GOING OUT ARE STALLED SHIFTING OR HARD SHIFTING, AS WELL AS ROUGH IDLING. PLEASE RESEARCH THIS CASE AS I FEEL THIS IS A MORE UNIVERSAL PROBLEM THAT HAS YET TO BE ADDRESSED PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550409October 31, 2013
AIR BAGS
I STARTED MY VEHICLE AND IT WENT THROUGH ITS CUSTOMARY SYSTEMS CHECK. WHILE I WAS OPERATING THE VEHICLE A WARNING MESSAGE APPEARED. IT STATED, SERVICE AIRBAG. IN ADDITION, THE SYMBOL ON THE INSTRUMENT PANEL DISPLAY APPEARED INDICATING A AIRBAG PROBLEM. OBVIOUSLY THIS IS A SERIOUS SAFETY CONCERN BECAUSE THE AIR BAG MAY UNEXPECTEDLY INFLATE OR MAY NOT WORK AT ALL IN A CRASH. I PURCHASED THIS VEHICLE IN DECEMBER 2010, AND IT ONLY HAS 42000 MILES ON IT WITH REGULAR ROUTINE MAINTENANCE. I BELIEVE THAT SUCH A SERIOUS MANUFACTURER'S DEFECT SHOULD NOT BE OCCURRING IN THE LIMITED TIME THIS VEHICLE HAS BEEN OPERATING. DUE TO THE UNSAFE AND SERIOUS NATURE OF THIS DEFECT, I WOULD LIKE TO SEE GMC CORPORATION STAND BEHIND THEIR PRODUCT AND SHOW CONCERN ABOUT THEIR CUSTOMERS SAFETY BY RECALLING AND REPAIRING THIS VEHICLE AND ANY OTHER GMC VEHICLE EXPERIENCING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538509September 3, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE TAIL PIPE OVERHEATED WHILE DRIVING 50 MPH, CAUSING THE REAR CARGO CARRIER BASKET TO CATCH ON FIRE. THE FIRE SPREAD TO THE BUMPER AND THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE BUT THE FIRE DEPARTMENT WAS ALSO PRESENT. THE VEHICLE WAS TAKEN TO A LOCAL BODY SHOP FOR REPAIR. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 25,232.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10520604June 19, 2013
SERVICE BRAKES, HYDRAULIC, STEERING, FUEL SYSTEM, GASOLINE
I PURCHASED THIS TERRAIN AS THE 99 GMC PICKUP THAT I PURCHASED FROM SHEEHAN HAD 3 TOTAL BRAKE FAILURES AND A POWER STEERING COOLER FAIL ALL DUE TO CORROSION. I WAS AFRAID TO DRIVE THE 99 AFTER THE 3RD TOTAL BRAKE FAILURE. THIS IS WHEN I PURCHASED THIS VEHICLE IN NOVEMBER 2011. SINCE THEN DUE TO CORROSION THEY REPLACED ALL THE WHEELS ON THE VEHICLE AND THE OTHER DAY I STARTED SMELLING GASOLINE. I TOOK THE VEHICLE TO SHEEHAN. THEY FOUND A FUEL LINE UNDER THE VEHICLE LEAKING AS IT HAD RUSTED THROUGH. I ASKED THE SERVICE PERSON WHAT THEY DID TO CORRECT THIS PROBLEM. I WAS TOLD THEY REPLACE THE FUEL LINE WITH THE SAME TYPE THAT HAD JUST RUSTED THROUGH. I ASKED THEM WHY THEY DID NOT USE STAINLESS STEEL. I WAS TOLD THEY DO NOT DO THAT. I NOW DO NOT FEEL COMFORTABLE OF DRIVING THIS VEHICLE. THE VEHICLE HAS NOT EVEN BEEN PAID OFF YET AND ONLY HAS APPROXIMATELY 7000 MILES ON IT. I HAVE BEGUN SHOPPING FOR A NON-GENERAL MOTORS VEHICLE AS I DO NOT FEEL SAVE DRIVING THIS ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520105June 17, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THE LOCKS ON ALL FOUR DOORS LOCKED AND UNLOCKED INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT THE FAILURE COULD NOT BE REPLICATED AND THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK WHEN THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514110May 29, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPER BLADES HAD TO BE REPLACED AFTER TWO YEARS. THE CONTACT FELT THAT THE BLADES WERE WEARING PREMATURELY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 12,400. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510900May 7, 2013
ENGINE, POWER TRAIN
ABOUT A MONTH AFTER PURCHASING THIS BRAND NEW VEHICLE, THERE WERE SEVERAL TIMES THAT AFTER STARTING THE CAR & PUTTING IT INTO GEAR, IT STALLED. THERE HAS ALSO BEEN TIMES THAT AFTER DRIVING IT FOR A WHILE & COMING TO A STOP SIGN, THEN GETTING READY TO PULL OUT INTO TRAFFIC, IT EITHER STALLS OR HESITATES. THERE WERE A FEW CLOSE CALLS WHERE THERE COULD HAVE BEEN A MAJOR ACCIDENT. TAKING THIS TO THE DEALER DID NOTHING. THEY SAID THEY HAVE HEARD OF THIS BEFORE, BUT UNLESS IT DID IT AT THEIR DEALERSHIP, THEY COULDN'T FIX THE PROBLEM. ANOTHER ISSUE I HAVE HAD IS THAT MANY TIMES THE TRANSMISSION DOESN'T SHIFT PROPERLY & IT REVS UP MORE THAN IT SHOULD BEFORE ACTUALLY SHIFTING & WHEN IT DOES, THERE IS A MAJOR CLUNK. I HAVE OWNED MANY CARS IN MY LIFETIME, THIS CAR ALWAYS ON STARTUP, MAKES A TERRIBLE NOISE AT FIRST WHICH TO ME SOUNDS LIKE IT'S NOT GETTING ANY OIL OR THAT THE BEARINGS HAVE A PROBLEM. THAT NOISE GOES AWAY AFTER A FEW SECONDS. ANOTHER ISSUE I HAVE, AS DO ALL OTHER TERRAIN OWNERS, IS THAT THE STICKER ON THE WINDOW FROM GM WHEN BUYING THIS CAR, STATED THAT THIS CAR WOULD GET 23 MPG CITY, & 32 MPG HIGHWAY. MOST ALL MY MILES ARE HIGHWAY MILES, & THE MOST I EVER GET IS 22 MPG. THIS WAS THE MAIN REASON FOR BUYING THIS CAR IN THE FIRST PLACE. I THINK GM SHOULD BE HELD ACCOUNTABLE FOR THIS GROSSLY MIS-REPRESENTATION OF WHAT I WOULD BE GETTING FOR GAS MILEAGE. I AM NOT THAT WEALTHY WHERE I CAN JUST GO OUT & BUY A NEW CAR EVERY YEAR, BUT AM FEARFUL THAT WITH THE CAR STALLING OUT WHENEVER IT FEELS LIKE, THAT I MAY HAVE AN ACCIDENT. I AM ALSO NOT THRILLED WITH THE NOISE IT MAKE WHEN I START IT, & WONDER HOW LONG BEFORE IT DOESN'T RUN. I NOW HAVE 36,000 MILES ON IT WITH THESE ISSUES, MY LAST VEHICLE THAT I TRADED IN FOR THIS HAD 250,000 TROUBLE FREE MILES. GM NEEDS TO BUY THIS BACK, OR LIFETIME WARRANTY ON MOTOR ALONG WITH FREE GAS TO MAKE UP FOR THE 10 MPG I'M NOT GETTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510817May 6, 2013
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THERE WAS AN OIL LEAK AND THE VEHICLE SHIFTED ERRATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE IT WAS CONFIRMED THAT THERE WAS AN OIL LEAK AND THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE TRANSMISSION WAS EVENTUALLY REPLACED BUT BOTH FAILURES RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504371March 25, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, HE NOTICED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS LATER TAKEN TO THE DEALER WHERE THEY ADVISED THAT THE AIR BAG CONNECTORS THAT WERE UNDER THE DRIVER AND PASSENGER SIDE FRONT SEATS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,574. THE CURRENT MILEAGE WAS APPROXIMATELY 22,600. THE VIN WAS UNAVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499641February 22, 2013
POWER TRAIN
TL* THE CONTACT OWNS 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE ASCENDING AN INCLINE OR TURNING AT 25 TO 40 MPH, THE VEHICLE DOWNSHIFTED AND LOST POWER. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE WHERE IT WAS FOUND THAT THE TRANSMISSION'S THIRD GEAR HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,800 AND THE CURRENT MILEAGE WAS 26,902. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496632February 6, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH, THE VEHICLE CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT SUSTAINED INJURIES TO THE NOSE AND LIP. THE FAILURE AND CURRENT MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10496049February 1, 2013
ENGINE, POWER TRAIN
OIL SMELLS LIKE GAS. HEAD LINEAR FELL DOWN VERY POOR GAS MILEAGE ENGINE RUNS RUFF HAS POOR ACCELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489346December 20, 2012
VISIBILITY
THE DRIVER SIDE WINDOW FREEZES OPEN AT 25 DEG F (-4 DEG C). UNKNOWN IF PASSENGER WINDOWS FREEZE OPEN AT SAME TEMPERATURE. WINDOW OPENING REQUIRED FOR PRESENTATION OF IDENTIFICATION. HAZARD INVOLVES RISK TO OCCUPANTS BELOW FREEZING TEMPERATURES. // CLIMATE INFORMATION - OUTSIDE TEMPERATURE: 27 DEG F (-4 DEG C); AREA DEWPOINT: 25 DEG F (-4 DEG C); PRESSURE: 30.26 INCHES HG (1024.8 MB); WEATHER: MIST (FROST BUILD-UP PRESENT ON VEHICLE); INSIDE TEMPERATURE: "HIGH" SETTING DEFROST AND FLOOR, LEVEL 12; WINDOW OPEN TIME: 30 SECONDS; WINDOW UP METHOD: CONTINUOUS UP/DOWN TO BREAK-FREE FROST/FREEZE BUILD UP, EVENTUALLY RETURNING TO UP/CLOSED POSITION AFTER 2 MINUTES; // REQUEST OEM REVIEW AND INVESTIGATE CAUSE FOR DEFECT. WINDOW UP/DOWN MOTOR SEEMS TOO WEAK TO OVERCOME FREEZING TEMPERATURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481366October 22, 2012
POWER TRAIN
VEHICLE CONTINUES TO BE CHECKED WITH DEALER FOR AWFULLY JERKY, HARD HITTING TRANSMISSION WHEN CHANGING MOSTLY IN LOW RANGE GEARS. SERVICE DEPARTMENT CONTINUES TO SAY TRANSMISSION OPERATING NORMAL? VEHICLE HAS OVER 17,000 MILES ON IT AND CONTINUES TO BE PLAGUED WITH JERKY TRANSMISSION PERIODICALLY. HARD TO BELIEVE THERE HAS NOT BEEN A SERVICE BULLETIN ON THIS PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478676October 4, 2012
ENGINE
I WAS IN THE DRIVE THRU LINE WITH THE ENGINE RUNNING. WHEN IT WAS TIME TO MOVE FORWARD, I PUT THE TRUCK IN DRIVE AND AS SOON AS MY FOOT HIT THE GAS PEDAL IT STALLED. I STARTED THE ENGINE BACK UP AND TRIED TO DRIVE FORWARD AND THE ENGINE STALLED AGAIN. THIS HAS OCCURRED ABOUT 10 TIMES SINCE I HAVE OWNED THE VEHICLE (IN COLD AND MILD WEATHER). I TOOK IT BACK TO THE DEALERSHIP AND THEY COULD NOT FIND ANYTHING WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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