GMC Terrain Complaints (2012)

364 consumer complaints on file.

#11170201January 15, 2019
ENGINE, POWER TRAIN
REAR MAIN SEAL LEAK, PVC VALVE FREEZES FROM WATER CONDENSATION AND LOW TEMPERATURES: CAUSING CRANK CASE GASES TO BECOME HIGHLY PRESSURIZED AND BLOW OUT THE REAR MAIN SEAL OF THE ENGINE CAUSING A MASSIVE OIL LEAK ON THE ROAD TO THE REAR TIRES POSSIBLY CAUSING LOSS OF CONTROL TO THE REAR WHEELS CAUSING THE POSSIBILITY OF A FATAL LOSS OF CONTROL VEHICLE ACCIDENT. OTHER POSSIBILITIES OIL COATING ENTIRE UNDERCARRIAGE OF VEHICLE CAUSING A VEHICLE FIRE, CATISTROPHIC ENGINE DAMAGE CAUSING LOSS OF CONTROL, ENVIROMENTAL IMPACT 5 QUARTS OF OIL ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162184December 18, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
TO WHOM IT MAY CONCERN: PLEASE NOTE THAT I HAVE OBSERVED MY VEHICLE A PROFOUND AMOUNT OF WATER ENTERING THE VEHICLE SOMEWHERE WITHIN, AT, OR IN VICINITY OF THE FRONT PASSENGER SIDE OF THE VEHICLE AND DRIVER'S SIDE (FRONT). THIS OCCURS DURING RAIN-FALL. MY VEHICLE BEGAN DISPLAYING AN ODOR AND SHOWING WHITE-YELLOWISH COLORED MATTER IN THE CARPET AREA. THE WATER IS NOW DEVELOPED INTO A PUDDLE ON THE PASSENGER - SIDE AND CARPET SOAKED ON THE DRIVER'S SIDE (THE LOST OF FOOTING ON THE DRIVER'S SIDE, MAKES IT SOMETIMES DIFFICULT WHEN DRIVING, AND SHIFTING MY FOOT FROM THE ACCELERATOR TO (AND) BRAKING (TO STEER, AND PERFORMING TURNING MANEUVERS). I HAVE RESEARCHED AND NOTED SEVERAL CONSUMER CHAT PAGES, IN WHICH CONSUMERS HAVE DISCUSSIONS EXPERIENCING THE PROBLEM OF WATER LEAKING INTO THEIR GMC TERRAIN, AND OTHER GMC VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162250December 18, 2018
STEERING
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE OPERATING THE VEHICLE AND MAKING A RIGHT TURN, THE STEERING WHEEL COVER SUDDENLY LOOSENED AND SEPARATED FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO PHILLIPS BUICK (HWY 441-27, FRUITLAND PARK, FL) WHO INDICATED THAT THE METAL RING USED TO SECURE THE COVER WAS LOOSE AND THE ENTIRE STEERING WHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157128December 9, 2018
SEAT BELTS
SEAT BELT RETRACTORS FAIL TO RETRACT AND BELT CLIP GETS STUCK IN CLOSED DOOR. DEALER FIXED ONCE BUT REFUSES TO FIX AT THEIR COST. I BELIEVE THIS IS A SERIOUS GM DEFECT AND A SAFETY HAZARD BECAUSE A HALF OPEN JAMMED DOOR WILL NOT OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157131December 9, 2018
ELECTRICAL SYSTEM
IN MAY 2018 MY REAR CAMERA AND BACKUP LIGHTS STOPPED WORKING. WHEN I WENT TO THE DEALER, THE DEALER TOL ME THAT THE REAR CAMERA WAS BAD AND IT WAS TIED TO THE BACK UP LIGHTS. THEY WOULD NOT FIX IT FOR FREE. I WAS CHARGED $175 DOLLARS TO DISCONNECT THE CAMERA. THE CAMERA SHOULD BE LINKED TO THE BACKUP LIGHTS WHEN IT MALFUNCTIONS. I ALMOST HIT A PERSON BECAUSE THE BACKUP LIGHTS WOULD NOT TURN ON THIS IS A SERIOUS DEFECT. SUNRISE CHEVY SHOULD NOT HAVE CHARGED ME FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155601December 3, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING 55 MPH, THE CONTACT STRUCK A DEER. THE DRIVER'S SIDE AIR BAG FAILED TO DEPLOY. THE CONTACT STATED THAT THE IMPACT WAS ON THE PASSENGER SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING INDICATOR WAS ILLUMINATED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE CONTACT STATED THAT THERE WAS AN ODOR FROM THE AIR BAG PROPELLANT EVEN THOUGH THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED THAT THE SEAT BELT OPERATED AS INTENDED; HOWEVER, THE SEAT BELT SEIZED IN POSITION AND WOULD NOT RETRACT EVEN AFTER THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT HAD NOT BEEN DIAGNOSED. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11155259November 30, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE DRAINING HOSE FROM THE SUN ROOF LEAKED WATER INTO THE VEHICLE. AS A RESULT, THERE WAS A BUILD UP OF WATER THAT CAUSED A FOUL ODOR AND MOLD. THE VEHICLE WAS TAKEN TO MATAGA BUICK GMC CADILLAC (LOCATED AT 3261 AUTO CENTER DR, STOCKTON, CA 95212, (209) 951-2600) AND THEY UNCLOGGED THE HOSE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 8-4853270190. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154186November 27, 2018
VISIBILITY/WIPER
WHILE DRIVING STRAIGHT ON A HIGHWAY IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING. INVESTIGATION REVEALED THAT THE WIPER TRANSMISSION HAD COME APART AND NEEDED TO BE REPLACED. THIS FIRST OCCURRED IN JUNE 2016 WHEN MY VEHICLE HAD 71048 MILES ON IT. THE SAME ISSUE OCCURRED A SECOND TIME IN AUGUST 2018 WITH 111446 MILES ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154189November 27, 2018
VISIBILITY/WIPER
WHILE DRIVING STRAIGHT IN THE RAIN, THE WINDSHIELD WIPERS QUIT WORKING. DIAGNOSIS REVEALED THAT THE WINDSHIELD WIPER TRANSMISSION HAD COME APART AND NEEDED TO BE REPLACED. THIS WAS THE SECOND OCCURRENCE OF THIS ISSUE ON THE SAME VEHICLE. THE FIRST OCCURRENCE WAS IN JUNE 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153052November 21, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE RESTARTED, BUT STALLED AGAIN AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CAMSHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ADVANTAGE CHEVROLET OF BOLINGBROOK (LOCATED AT 115 S WEST FRONTAGE RD, BOLINGBROOK, IL 60440, (630) 243-4460) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153179November 21, 2018
ENGINE, POWER TRAIN
I ALSO HAVE A 2012 GMC TERRAIN THAT HAS AN OIL CONSUMPTION ISSUE THAT HAS CAUSED COMPLETE ENGINE FAILURE. APPROXIMATELY 2.5 WEEKS AGO THE CAR WOULDNT START. ENGINE WOULD TURN OVER BUT NOT START. I THOUGHT THAT IT MIGHT BE THE FUEL PUMP. HAD IT TOWED TO MY MECHANIC SINCE IT HAS 87K MILES AND OUT OF WARRANTY. SO I WENT TO CHECK THE STATUS OF THE CAR AND THE FIRST THING I WAS TOLD WAS THERE WAS NO OIL WHEN THEY CHECKED IT. THEY ADDED 4 QUARTS BEFORE TRYING TO DIAGNOSE THE PROBLEM. MIND YOU THE OIL WAS CHANGED 3K MILES AGO AND OIL LIFE MONITOR SAID IT HAD 54% LIFE LEFT. THEY RAN THE CAR FOR CODES AND THE ONLY CODE THAT CAME UP WAS FOR THE TIRE PRESSURE SYSTEM, ALSO AN ISSUE WITH THE TERRAIN. NO ISSUE WAS FOUND WITH FUEL PUMP OR SENSORS. SPARK PLUGS WERE REPLACED DUE TO THEM BEING ALL FOULED UP. THAT DIDNT FIX THE ISSUE SO IT WAS DETERMINED THAT IT MUST BE THE TIMING CHAIN JUMPED. AT THAT POINT I HAD IT TOWED AGAIN TO THE DEALERSHIP I PURCHASE IT FROM. I WAS TOLD IT WOULD BE 125.00 TO RUN A DIAGNOSTIC. FINE. SO I GET A CALL THE NEXT DAY THAT IT WAS INDEED THE TIMING CHAIN. I ASKED THE SERVICE GUY WHAT WOULD CAUSE THIS AND I WAS TOLD POOR LUBRICATION OR LOW OIL PRESSURE. THATS WHEN I STARTED TO EXPLAIN THAT THE FIRST SHOP HAD TO PUT 4QTS OF OIL IN BC IT WAS BONE DRY. I ASKED ABOUT THE VIN SPECIFIC LETTER I RECEIVED LAST YEAR,2017, ABOUT THE OIL CONSUMPTION ISSUE AND ISNT THAT WHY THERE WAS NO OIL AND HENCE CAUSING THE TIMING BELT TO JUMP. HE ANSWERED "NO". THEN TOLD THAT UPON FURTHER INSPECTION, THE VALVES WERE BENT SO WE WERE NOW LOOKING AT 3500 TO FIX OR 6K TO REPLACE THE ENGINE WITH ANOTHER PROBLEMED ENGINE. SO THAT IS WHEN I CONTACTED THE TOLL FREE CUSTOMER SERVICE LINE ABOUT THE SITUATION. THEY TOLD ME TO GO BACK TO DEALERSHIP AND SPEAK TO THE CUSTOMER EXPERIENCE MANAGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152490November 19, 2018
ENGINE, UNKNOWN OR OTHER
WHEN I HAVE MY ECO LIGHT AT STOPPING OR SITTING IT WILL CAUSE THE VEHICLE TO SHAKE OR LIKE IT STALL OR WANTS TO CUT OFF CUT OFF. WHEN THE ECO IS TURNED I DON'T HAVE THAT PROBLEM. THE ENGINE IS NOTOWN WHAT IS THIS PROBLEM? THIS HAPPENS ON STREET NOT THE HIGHWAY ON WHEN SITTING AT A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152495November 19, 2018
UNKNOWN OR OTHER
WHEN I COME COMPLETE STOP OR WAITING FOR THE LIGHT TO CHANGE. THE TRUCK SHAKES OR ACT IT WANTS CUT ONLY WITH ECO BUTTON IS PUSH ON. THIS DOES NOT HAPPEN WHILE DRIVING ONLY WHEN I COME YOUR COMPLETE STOP. IF THE IS CUT OFF DO NOT HAVE PROBLEM RUNS FINE. DEALER WAS IN FORM HE SAID NOTHING THEY CAN UNTIL THE ENGINE LIGHT COMES ON..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151678November 15, 2018
VISIBILITY/WIPER
ON 11/13/2018 ON A HIGHWAY IN HEAVY RAIN THE WINDSHIELD WIPERS JUST STOPPED. INVESTIGATION REVEALED A FAILURE OF THE WINDSHIELD WIPER TRANSMISSION LINKAGE WHICH I DISCOVERED TO BE A COMMON PROBLEM. THIS IS BEING REPAIRED AT THE DEALERSHIP TODAY 11/15/2018. FORTUNATELY THERE WERE NO INJURIES OR COLLISION AS MY TRIP WAS NEARLY COMPLETE AND TRAFFIC WAS LOW. THIS IS BEING REPAIRED AND ALL DOCUMENTS WILL BE RETAINED AND AVAILABLE ON REQUEST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149695November 6, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 50 MPH DURING A THUNDERSTORM AND HAIL, THE WINDSHIELD WIPER MOTOR FAILED. THE CONTACT PULLED THE VEHICLE OVER AND NOTICED THAT THE WINDSHIELD WIPERS WERE COMPLETELY INOPERATIVE. THE CONTACT WAITED FOR THE STORM TO STOP AND THEN DROVE TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE WINDSHIELD WIPER MOTOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS TEMPORARILY REPAIRED UNTIL THE WIPER MOTOR WAS OFFICIALLY REPLACED. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149711November 6, 2018
VISIBILITY/WIPER
WHILE ON THE HIGHWAY AND WHILE IT WAS RAINING OUTSIDE THE WINDSHIELD WIPERS STOPPED WORKING. THE WIPERS NO LONGER WORK ON THE VEHICLE AND THE CAR CANNOT BE DRIVEN IN THE RAIN. MY WIFE WAS ABLE TO PULL THE CAR OVER SAFELY. WINDSHIELD WIPERS WILL NOT WORK AFTER RESTARTING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141850October 22, 2018
ENGINE, UNKNOWN OR OTHER
JANURARY 7TH 2018 MY 2012 GMC TERRAIN RAN OUT OF OIL EVEN THOUGH IT WAS ALREADY FIXED 6 MONTHS PRIOR FOR SPECIAL ADJUSTMENT COVERAGE 16118 WHICH HAD PISTONS, PISTON RINGS, TIMING CHAIN ETC. FIXED TO REPAIR THE OIL CONSUMPTION ISSUE (SEE ADJUSTMENTS 14882 AND 16118. COVERAGE 14882 IS A RESULT OF FAILURE TO CORRECTLY FIX THE 16118 AND IS A DIRECT RESULT OF 14882 AND GMC STATES THEY WILL COVER ME IF THIS HAPPENS. GMC CUSTOMER SERVICE SAYS MY VIN # IS NOT COVERED UNDER THIS COVERAGE. IF ITS THE SAME EXACT ISSUE FOR (MODEL/ENGINE) WHY WOULD VIN # MATTER? ON TOP OF THAT I TOOK MY VEHICLE TO ANOTHER DEALER (DEALERSHIP B) AS I BROUGHT MY VEHICLE TO LETS CALL IT DEALERSHIP A SO MANY TIMES BEFORE WITH THE SAME ISSUE. DEALERSHIP B FILLED IT WITH OIL AND SENT ME ON MY WAY. I TOLD THEM TO MAKE SURE THE ISSUE WAS FIXED. THEY SAID THEY TEST DROVE IT AND EVERYTHING IS FINE AND THEY DIDNT DO ANYTHING BUT PUT OIL IN IT AND TEST. ON THE WAY HOME JAN. 7TH THE SAME DAY THE CAR STARTING DYING ON ME, STALLING AND MAKING POPPING NOISES AND JERKING WILDLY WHICH IS WHY I BROUGHT IT IN THE FIRST PLACE. DEALERSHIP B KNOWING DEALERSHIP A "FIXED" THIS ISSUE 6 MONTHS BEFORE SO THEY SAID THEY WOULD NOT FIX IT EVEN THOUGH THEY KNOW FOR SURE THIS ISSUE WAS CAUSED BY COVERAGE 14882. I TOLD DEALERSHIP A THIS AND THEY SAID THEY ARE ONLY GOING WITH WHAT GMC SAYS WHICH IS THAT MY VIN # IS NOT COVERED BUT THEY WERE WILLING TO SPLIT THE COST WITH ME (ROUGHLY $850, ADMITTING PARTIAL FAULT, LOL) I SAID NO AND THEN PLEADED WITH THEM THAT I SHOULDNT PAY ANYTHING CAUSE IM COVERED. THEY ENDED THE CONVERSATION WITH THE VEHICLE IS NOT COVERED BECAUSE COVERAGE 16882 IS NOT RELATED IN ANY WAY TO 14882 BUT EVEN GMC AND DEALERSHIP B SAYS THEY ARE DIRECTLY RELATED. WHO IS LYING HERE? I PAY $450 A MONTH FOR A GIANT SUV THAT SITS IN MY GARAGE. GMC IS KNOWINGLY BREAKING THE LAW, HOW CAN THEY DO THIS TO SO MANY PEOPLE?
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11132984October 2, 2018
VISIBILITY/WIPER
TURNED WIPERS ON TO THE LOW SETTING. THE WIPER BLADE ARMS MOVED TO THE UP POSITION AND STOPPED. I TURN THE SWITCH TO OFF, WAITED A FEW SECONDS AND TURNED THEM BACK ON. WIPERS BLADE ARMS DID NOT MOVE, BUT I COULD HEAR THE MOTOR RUN LIKE IT WOULD IF I WERE TO TURN THEM ON. IT'S ALMOST LIKE THE ARMS BECAME DISLOCATED FROM THE JOINT THE SHOULD BE CONNECTED TOO! I WAS PARKED IN MY LOT AT WORK, POURING DOWN RAIN. I GOT OUT AND TRIED GIVING THE ARMS A LITTLE PUSH TO MAYBE GET THEM TO MOVE . NOTHING. I WAS ABLE TO MANUALLY MOVE THEM TO DOWN POSITION AND WAITED FOR THE RAIN TO STOP SO I COULD DRIVE HOME. I'VE ALREADY HAD THIS CAR TO THE DEALERSHIP A FEW TIMES AND IS CURRENTLY UNDER THE OIL CONSUMTION RECALL. REPLACED THE TIMING CHAIN, NEW PISTONS AND RINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130431September 20, 2018
ENGINE
I TURNED THE IGNITION OFF, EXITED THE VEHICLE, WALKED 10-20 STEPS FROM THE VEHICLE AND THE VEHICLE RESTARTED ITSELF. THIS IS A KNOWN ISSUE WITH THIS YEAR, MAKE AND MODEL. PLEASE ADD THIS PARTICULAR VEHICLE TO THE RECALL LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130434September 20, 2018
ENGINE
I PARKED, TURNED THE VEHICLE OFF AND EXITED THE VEHICLE. THE VEHICLE WAS PARKED FOR APPROXIMATELY AN HOUR AND A HALF BEFORE I RE-ENTERED THE VEHICLE TO RETRIEVE SOME ITEMS FROM THE PASSENGER SIDE. AS I CLOSED THE DOOR AND USED THE KEY FOB TO LOCK THE VEHICLE, IT RESTARTED ITSELF. THIS HAS HAPPENED MULTIPLE TIMES AND THE DEALERSHIP TELLS ME THAT IT IS NOT THEIR ISSUE AND THAT IT IS A MANUFACTURING ISSUE. PLEASE ADD THIS PARTICULAR VEHICLE TO THE RECALL CALL LIST FOR THIS ISSUE PRIOR TO PERSONAL INJURY OR DAMAGES OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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