GMC Terrain Complaints (2011)

386 consumer complaints on file.

#11119873August 14, 2018
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 55 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED FUNCTIONING. THE CONTACT STATED THAT THERE WAS ZERO VISIBILITY TO VIEW THE ROAD. THE VEHICLE WAS TAKEN TO SUN BUICK PONTIAC GMC (4230 BIRNEY AVE, MOOSIC, PA 18507, (570) 456-6828) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FOR THE WIPERS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 108,975.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118912August 10, 2018
VISIBILITY/WIPER
I WAS ON MY WAY HOME ON THE INTERSTATE DRIVING 55 IN THE POURING RAIN WHEN MY WINDSHIELD WIPERS STOPPED WORKING!! MY BOYFRIEND GOT MY VEHICLE HOME AND DETERMINED WHAT THE PROBLEM IS. EASY FIX. BUT THAT IS NOT THE POINT! I WAS PUT IN AN EXTREMELY HAZARDOUS SITUATION. FROM THE RESEARCH I HAVE DONE THIS HAPPENS ALL THE TIME! I CALLED GM AND THEY SAID "WELL AT LEAST NO ONE WAS INJURED" WHICH, YES I AM THANKFUL NO ONE WAS INJURED.. HOWEVER, THIS IS AN ONGOING ISSUE THAT THEY CARE NOTHING ABOUT! IT NEEDS TO BE HANDLED...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115253August 1, 2018
POWER TRAIN
VEHICLE WAS FINANCIAL 18 MONTHS AGO, ON THURSDAY, JULY 26 APPROXIMATELY 11P.M. I HEARD RACING OF THE MOTOR AND WHEN I APPROACHED THE TRAFFIC LIGHT AT A MAIN HIGHWAY, THE CAR STOPPED MOVING JUST RACING OF THE MOTOR WHEN PRESSING THE GAS PETAL IN GEAR THEN L MOVED THE GEAR IN REAR WITH NO MOVEMENT THEN MOVED THE GEAR BACK TO DRIVE WITH NO MOVEMENT. THE CAR DIAGNOSIS CODES ARE PO700 AND PO796 I AM VERY DISAPPOINTED AFTER ONLY HAVING THE TERRAIN 1.5 YEARS WITH AN ONGOING PAYMENT. THIS WAS MY DREAM CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112046July 17, 2018
VISIBILITY/WIPER
AS I WAS DRIVING HOME FROM WORK THIS EVENING ON A HIGHWAY AT APPROXIMATELY 6:15PM IT STARTED TO POUR DOWN RAIN. DUE TO THE RAIN I WAS GOING ABOUT 45 MPH. I TURNED MY WIPERS ON THE HIGHEST SPEED POSSIBLE. AFTER ABOUT 5 MINUTES THEY INSTANTLY STOPPED WORKING AND WERE STUCK IN THE VERTICAL POSITION. THE WIPERS WOULD NOT MOVE IN MY ATTEMPTS TO CUT THEM ON AND OFF AGAIN. IT WAS TRULY TERRIFYING. BETWEEN THE RAIN, THUNDER, LIGHTNING AND NOT BEING ABLE TO SEE I WAS REALLY IN A DANGEROUS SITUATION. I WAS ABLE TO PULL OFF THE ROAD WITHOUT INJURING MYSELF OR SOMEONE ELSE FORTUNATELY. I HAD TO SIT THERE AND WAIT FOR IT TO STOP RAINING BEFORE I COULD GO HOME. AFTER DOING SOME RESEARCH ONLINE IT APPEARS THAT THIS IS A PROBLEM THAT YOU ARE AWARE OF. THIS IS A SERIOUS PROBLEM THAT GMC, IN MY OPINION, IS RESPONSIBLE FOR. I'M SHOCKED THAT WHEN I SEARCHED ONLINE REGARDING THIS ISSUE THAT I SAW NUMEROUS COMPLAINTS. I CAN NOT STRESS ENOUGH HOW DANGEROUS THIS ISSUE IS. I TRULY FEEL THAT ALL TERRAIN OWNERS NEED TO BE MADE AWARE OF THIS. I ALSO FEEL THAT THIS IS SERIOUS ENOUGH THAT YOUR DEPARTMENT NEEDS TO CONDUCT A THOROUGH INVESTIGATION AND THERE NEEDS TO BE A RECALL INITIATED SINCE THERE IS APPARENTLY A RECALL ON THESE SAME VEHICLES IN CANADA. THANK YOU IN ADVANCE FOR YOUR TIME REGARDING THIS DANGEROUS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111106July 13, 2018
AIR BAGS
AIG BAG WARNING INDICATOR LIGHT COMES ON DURING HUMID CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111056July 12, 2018
VISIBILITY/WIPER
WHILE DRIVING IN THE POURING RAIN ON A BUSY NEW YORK HIGHWAY BOTH WINDSHIELD WIPERS STOPPED WORKING. THEY WERE STOPPED IN THE MIDDLE OF THE WINDSHIELD. NOTHING WOULD MAKE THEM MOVE. I HAD TO QUICKLY PULL OVER AND HAVE THE CAR TOWED. IT WAS UNSAFE TO CONTINUE DRIVING IN THE RAIN WHEN IT WAS IMPOSSIBLE TO SEE. WHEN I TOOK IT TO THE MECHANIC HE SAID THE BALL JOINTS IN THE WINDSHIELD WIPER MODULE CORRODED RESULTING IN BOTH OF THE WINDSHIELD WIPERS BECOMING INOPERATIVE. THIS ISSUE WAS RECALLED WITH THE 2013 MODEL RECALL NUMBER 16V582000 RECALL DATE 08/04/2016 COMPONENT VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR. GM'S NUMBER FOR THIS RECALL IS 25302 BUT HAS NOT BEEN RECALLED AS OF YET IN THE 2011 MODEL AND IT SHOULD BE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111064July 12, 2018
FUEL/PROPULSION SYSTEM
WHILE DRIVING DOWN A BUSY TWO LANE ROAD I PULLED OUT INTO AN INTERSECTION IN AN ATTEMPT TO MAKE A LEFT HAND TURN WHEN THE CAR STALLED IN THE MIDDLE OF TRAFFIC. I TURNED THE CAR OFF AND TURNED IT BACK ON AGAIN AND IT WORKED. HOWEVER, LATER THAT DAY IT STALLED AGAIN WHILE IT WAS SITTING AT AN INTERSECTION. I BROUGHT IT TO THE DEALERSHIP FOR REPAIR AND THEY SAID IT WAS NOT COVERED UNDER WARRANTY EVEN THOUGH I STILL HAD ONE. THEY SAID THERE WAS A FUEL LEAK AT THE FUEL COMPOSITION SENSOR. THEY REPLACED THE SENSOR. GM EXTENDED SPECIAL COVERAGE # 17097 IN MAY 1, 2017 FOR 2011-2013 CHEVY EQUINOX AND GMC TERRAINS THAT ARE EQUIPPED WITH FLEX FUEL DUE TO A FUEL LEAK AT THE FUEL COMPOSITION SENSOR BUT THEY DID NOT INCLUDE MY 2011 MODEL TERRAIN THAT IS NOT EQUIPPED WITH FLEX FUEL BUT IT SHOULD HAVE BEEN. THIS ISSUE WAS OUT OF MY CONTROL AS IT WAS A MANUFACTURING DEFECT IN THE FACT THAT THEY PLACED THE COMPOSITION SENSOR BELOW THE FRAME EXPOSING IT TO DAMAGE FROM ROAD DEBRIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102881June 20, 2018
VISIBILITY/WIPER
THE WINDSHIELD WIPERS QUIT WHILE EXITING AN INTERSTATE HIGHWAY RAMP (I-94) IN PORT HURON, MI. WE WERE IN THE MIDDLE OF A TORRENTIAL RAIN STORM WITH VERY LOW VISIBILITY AND THE LOSS OF WIPERS CREATED A SERIOUS SAFETY HAZARD. UPON INSPECTION, IT WAS DETERMINED THAT THE WIPER LINKAGE HAD DISENGAGED AND FALLEN OFF. THE WIPER LINKAGE/TRANSMISSION REQUIRED FOR REPAIR IS ACDELCO PART# DEL 84241847. WE PURCHASED IT AT A COST OF $66.69 AND IT WAS INSTALLED BY A FAMILY MEMBER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096614May 17, 2018
SERVICE BRAKES
ABS GOES OUT WHILE DRIVING...BRAKES SHUTTER. SPEED SENSOR PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096615May 17, 2018
POWER TRAIN
STALLS WHEN SLOWING DOWN OR LETTING OFF ACCELERATION... LOSES ALL POWER STEERING, ABS BRAKING. DIFFICULT AND DANGEROUS AS IT HAPPENS AT ANY SPEED. HIGHWAY, CITY STREET, TURNING, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091583May 3, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THERE WAS INTERNAL OIL CONSUMPTION FAILURE CONCERNING THE ENGINE, WHICH AFFECTED OTHER COMPONENTS IN THE VEHICLE. THE INDEPENDENT FACILITY WHO SOLD THE VEHICLE TO THE CONTACT WAS TO HAVE THEIR MECHANIC PROVIDE AN OIL CONSUMPTION TEST; HOWEVER, THEY INDICATED THAT THE MANUFACTURER HAD A SPECIAL COVERAGE CAMPAIGN TO PROVIDE A REMEDY. THE DEALER (MANDAL BUICK GMC IN D'LBERVILLE, MS 39540, (228) 392-1515) WAS CONTACTED AND INDICATED THAT THE VEHICLE WAS OUT OF WARRANTY BY TWO MONTHS. THE DEALER WAS TO PROVIDE AN OIL CONSUMPTION TEST AS WELL; HOWEVER, THE CONTACT HAD NOT APPROVED THE DEALER TO PROVIDE THE TESTING DUE TO THE VEHICLE BEING EXCLUDED FROM A WARRANTY CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT PROVIDED NO SPECIFIC TESTING RECOMMENDATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090222April 26, 2018
ENGINE, POWER TRAIN
AFTER A 2 HOUR HIGHWAY DRIVE I NOTICED THE VEHICLE BEGAN RUNNING LOUD, A RATTLING NOISE COMING FROM THE ENGINE AS I WAS GETTING OFF THE HIGHWAY. AFTER PARKING AND SHUTTING THE VEHICLE DOWN AND LETTING IT REST, I WENT TO RESTART IT. AGAIN IT WAS STILL LOUD BUT QUICKLY SHUT ITSELF OFF AND WOULD NOT START BACK UP. UPON INSPECTION, THE TIMING CHAIN WENT OUT CAUSING, TO QUOTE THE SERVICE MANAGER, "CATASTROPHIC ENGINE DAMAGE" THAT WAS WELL BEYOND ABLE TO BE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090164April 25, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I PURCHASED MY CAR USED IN SEPTEMBER TWO WEEKS LATER I STARTED EXPERIENCING STALLING AND ERRATIC JERKING WHILE DRIVING. I TOOK THE CAR TO THE DEALER WHERE I PURCHASED THE CAR (WHILE IT WAS UNDER WARRANTY) AND WAS TOLD NOT TO WORRY IT'S JUST THE O2 SENSORS. THE CAR WAS LOOSING OIL LIKE CRAZY. DECEMBER THE CAR BECAME WORSE AND STALLED AND WOULD NOT START. THE DEALERSHIP INFORMED ME I NEED A NEW ENGINE, I AM NO LONGER COVERED UNDER WARRANTY AND STILL PAYING FOR THIS CAR. NO ONE WILL HELP ME SO NOW I'M STUCK WITH A PAYMENT AND AN INOPERABLE CAR.. OH DID I MENTION I GOT A CAR FAX ONCE THE CAR BROKE DOWN TO SEE THE VEHICLE HISTORY THE TITLE IS BRANDED MANUFACTOR BUY BACK/LEMON.. I HAVE SEEN ON SEVERAL FORUMS AND GOOGLE THAT MANY PEOPLE HAVE COMPLAINED AND GM WILL NOT DO A RECALL THIS ISSUE IS TOTALLY UNSAFE AND CAN CAUSE SERIOUS INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088748April 17, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
WHILE DRIVE DOWN THE INTERSTATE MY CAR SAID SERVICE STABILITY TRACK THEN SAID ENGINE POWER REDUCED, SPEED DROPPED DRAMATICALLY THEN SHUT OFF COMPLETELY. ENGINE WOULD NOT TURN BACK OVER. HAD IT TOWED TO THE SHOP ONLY TO FIND OUT THE ENGINE LOCKED UP DUE TO NO OIL. DEALER SAID IT WAS DUE TO A VERY COMMON PROBLEM WITH GM WITH EXCESSIVE OIL CONSUMPTION! I HAD MY OIL CHANGED AND A FULL TUNE UP 2 WEEKS AGO! CALLED TO CHECK RECALLS ONLY TO FIND OUT THAT IN FACT THERE WAS AN RECALL FOR EXCESSIVE OIL CONSUMPTION BUT MY VIN WASN'T INVOLVED. DEALER SAYS IN FACT IT SHOULD BE! THIS COULD HAVE CAUSED A ACCIDENT AND CAUSED MY CHILDREN AND I TO BE SERIOUSLY INJURED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083686April 6, 2018
ENGINE
VEHICLE CONSUMES 2 QUARTS OF ALL EVERY 1500 MILES ONLY HAD THE TRUCK FORA YEAR AND A HALF. ALSO IT HAS THIS TERRIBLE RATTLING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083693April 6, 2018
FUEL/PROPULSION SYSTEM
GAS STATION PUMP WILL NOT STAY ON WHEN REFUELING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081066March 23, 2018
UNKNOWN OR OTHER
CATALYTIC CONVERTER RECALL. I HAVE HAD AN ISSUE MY 2011 GMC TERRAIN FOR ABOUT A 7 MONTHS NOW. BACK IN NOVEMBER OF 2017, SO I HAVE HAD A PROBLEM WITH MY CAR FOR ABOUT A MONTH AND A HALF AT THAT TIME, I TOOK MY TERRAIN IN FOR A REGULARLY SECHEDUALED OIL CHANGE. WHILE GETTING MY OIL CHANGED I ASKED IF THEY COULD LOOK AT MY CAR TO SEE WHAT THE PROBLEM WAS. THEY SAID I HAD A LEAK IN MY EXHAUST AND THAT MY CATALYTIC CONVERTER WAS BROKEN. I WAS LOOKING UP PRICES TO GET THE CATALYTIC CONVERTER CHANGED AND SAW THERE WAS A RECALL FOR IT AND CALLED MY LOCAL CHEVY DEALERSHIP TO FIND OUT MORE. I AM NOW AT 123000 MILES, SO THE DEALERSHIP TOLD ME THAT I WAS OVER THE ALLOWED MILES OF 120,000. I SWITCHED P.O. BOXES AND NEVER RECEIVED A LETTER LETTING ME KNOW ABOUT THE RECALL. I DO HAVE THE PAPER SAYING THAT THE CATALYTIC CONVERTER IS BROKEN AND AT THE TIME I HAD 119,856 MILES WHICH IS JUST UNDER THE 120,000 MILE MARK, AND THAT WAS AFTER ABOUT A MONTH AND A HALF OF ISSUE WITH MY TERRAIN. I WANTED TO KNOW IF YOU WOULD HONOR THE RECALL SINCE I HAVE THE DOCUMENT STATING I WASN'T AT 120,000 MILES AND THAT THE CATALYTIC CONVERTER WAS BROKEN, THE DOCUMENT IS INCLUDED IN THE PICTURE BELOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078599March 11, 2018
ENGINE
VEHICLE CAUGHT ON FIRE AFTER PULLING OFF THE HIGHWAY ONTO A BUSY CITY ROAD. THE CAUSE WAS OIL SPILLING ONTO THE HOT EXHAUST AFTER CATASTROPHIC ENGINE FAILURE WHEN THE PISTON RODS WENT THROUGH THE SIDE OF THE BLOCK. A BYSTANDER HAD A FIRE EXTINGUISHER AND WAS ABLE TO PUT THE FIRE OUT IN THE ENGINE BAY, AFTER I WAS ABLE TO SAFELY GET OUT OF THE VEHICLE. THE VEHICLE WAS A TOTAL LOSS ACCORDING TO OUR INSURANCE COMPANY, BUT WE HAVE A CLAIM ON OUR RECORD WITH INSURANCE GOING UP SINCE GM WOULD NOT COVER THE CLAIM BECAUSE THE MILEAGE WAS OVER 100,000 MILES EVEN THOUGH THIS OIL CONSUMPTION ISSUE WAS PRESENT WELL BEFORE 100,000 MILES. SOMETIME PRIOR TO THIS THE DEALER PERFORMED A PISTON REBUILD FOR EXCESSIVE OIL CONSUMPTION. AFTER THE REPAIR THE VEHICLE MADE A KNOCKING NOISE ON START UP. THE DEALER PASSED THIS OFF AND WE WERE TOLD NOT TO WORRY ABOUT IT. WE PRESSED THE ISSUE A COUPLE OF TIMES AND THE ANSWER WAS THE SAME, DON'T WORRY ABOUT IT, IT WILL GO AWAY. THIS IS JUST UNACCEPTABLE AND DANGEROUS TO THE OWNERS OF THIS ENGINE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11075115February 26, 2018
FUEL/PROPULSION SYSTEM, SEAT BELTS
EXHAUST FUMES ARE ENTERING THE VEHICLE THROUGH THE AIR VENTS, GETS WORSE WHEN IDLING. SEATBELT DOES NOT BUCKLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072847February 14, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I BOUGHT A USED 2011 GMC TERRAIN WITH A CLEAN CARFAX AND 35000 MILES ON IT. I HAVE HAD NOTHING BUT PROBLEMS. THE CAR BURN AT LEAST A QUART OF OIL EVERY 2 WEEKS. THE CONSTANTLY JUST CUTS OFF WHEN DRIVING. GMC NEEDS TO DO SOMETIME ABOUT THIS BEFORE PEOLPE ARE KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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