GMC Sierra Complaints

15,732 consumer complaints on file.

#11619273October 11, 2024
ENGINE
The motor goes into a V4 to v6 to v8 Mode on its own .. in which it makes the lifters & pistons change to cause problems with the motor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619030October 10, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
10/9/24: All interior vehicle sounds (turn signals, hazard lights, parking warnings, collision warnings, etc.) along with the audio sound system, are audible in my vehicle via the vehicles’s audio system speakers. For reasons unknown and without warning, all interior vehicle sounds and the audio sound system cease to make audible sound; however, the infotainment display screen and the instrument cluster screen continue displaying normally and appear to function properly (system still accepts touch screen inputs and visibly displays volume knob input adjustments). So, in summary, a disconnect occurs between the infotainment system / vehicle audible warnings and the vehicle’s speakers, through which the sounds emitted. We purchased our 2024 GMC Sierra 1500 AT4 as a brand-new purchase on 9/30/24 and it is completely stock, with no post-purchase or aftermarket alterations having been made to the vehicle. This issue has occurred on two separate occasions since the purchase date, with the occurrences happening on 10/8/24, and once on 10/9/24. When this sound-disconnect issue occurs, it will last indefinitely until we remedy the issue. The only remedy for this issue that has worked thus far requires that we completely shut the vehicle down, wait a few minutes, and then restart the vehicle. In researching this issue, I have found multiple comments over various forums by various users who have reported dealing with this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619152October 10, 2024
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
The contact owns a 2019 GMC Sierra 2500. The contact stated while driving 10 MPH, the vehicle lost motive power and stalled and shut off independently. The vehicle was towed to a dealer and was diagnosed, and it was determined that the fuel pump control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619202October 10, 2024
SERVICE BRAKES
I towed a trailer last month and noticed some hard breaking issues in slow moving traffic. Las night as I was parking my vehicle under the car port, I had to press on the brakes to straighten my vehicle and as I was moving forwards slowly, my brakes failed, the pedal was stiff and I almost hit my other vehicle and the garage door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618888October 9, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2018 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. No warning light was illuminated. The vehicle was towed to the dealer, where it was determined that the fuel pump control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619002October 9, 2024
STEERING
While at highways speeds, the steering will not return to center while going/coming out of a curve. It acts as if the power steering system is failing or low on fluid but that is not the case. I’m aware of a current recall with the Sierra but my VIN does not fall into the recall. The recall is for a software fix. GMC will not look into without charging me. This is a safety issue while driving. It holds the steering wheel in the turning position and I have to pull it to center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618633October 8, 2024
STRUCTURE:BODY
The upper trim piece of the grille broke off while driving down the road the other day. The piece flew up onto the window creating a distraction to myself and the vehicles behind me. The problem can not be reproduced by the dealership as its broken in pieces on the side of the road. Based on internet research this is a common occurrence. The vehicle has not been inspected by others There where no warning signs, messages or symptoms of the problem prior to the failure of the grille.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618679October 8, 2024
STRUCTURE:BODY
Tailgate dropped while driving on the freeway. I was towing a utility trailer at the rime and the Tailgate hit the hitch area and scratched the Tailgate. It also dropped when not towing anything. I am leary to haul anything in the back of my truck
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618611October 8, 2024
ENGINE
Defective valve body We took in our vehicle for issues with the engine. We were not able to drive it over 50 mph it only has 22,000 miles. The dealership has had the vehicle since August 13th. They have had the vehicle for 9 weeks. They said that neither them or customer [XXX] (CASE # [XXX]). Can locate a valve body, to replace the defective one. We were made aware that we had an issue when our check engine light came on. We proceeded to have a diagnostic done thru on-star. Then immediately took it to the dealership for repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618385October 7, 2024
ENGINE
The contact owns a 2021 GMC Sierra 1500. The contact stated while driving 45 MPH, there was an abnormal ticking sound coming from the vehicle. The contact stated that several unknown warning lights were illuminated. The vehicle was placed on a trailer and was taken to an independent mechanic who stated that the lifter and cam shaft needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618399October 7, 2024
POWER TRAIN
The contact owns a 2018 GMC Sierra 1500. The contact stated that while driving on various occasions at various speeds, the check engine warning light illuminated, and the vehicle shuddered. Additionally, the drive(D) on the instrument panel started blinking. The contact stated that the engine revved, and the vehicle went into Safe Mode and the vehicle failed to accelerate as intended. The vehicle was pulled over to the side of the road and restarted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was currently being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618441October 7, 2024
ENGINE
The contact owns a 2016 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. No warning light was illuminated. The contact opened the hood and heard a clicking sound. The vehicle was able to be restarted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618452October 7, 2024
UNKNOWN OR OTHER
GM refuses to repair the defective finish on my truck, their claim is that it only applies to trucks covered under the 3 year -36k warranty. This is a manufacturing defect that they admit to in the attached TSB. There should be a recall mandated for this. We spent a ton of hard earned money on these trucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618453October 7, 2024
ELECTRICAL SYSTEM
The vehicle lost ALL power, completely shut off with no warning while driving. There were no warnings or anything. Was stuck for about 5 minutes and had to let cars go around me (no power and no warning lights, so could not even use hazard lights). I did some reading and it people have said this could be a problem with negative battery cable needs to replaced. The vehicle started about 5 minutes later with no issues and had to reset clock and date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618214October 5, 2024
FUEL/PROPULSION SYSTEM
On [XXX] at approximately 2 pm the 2019 GMC Sierra 1500 AT4 (with 6.2 gas motor) motor died while I was driving in traffic. Incident #1 - The vehicle started sputtering and died - no alerts on dash until after the truck died - an empty fuel tank symbol briefly lit up on dash that led me to suspect a fuel pump issue as the fuel tank was full. Safety issue = vehicle failure with no warning in traffic putting occupants in risk. The vehicle would not start and was towed to the GMC dealer where I had purchased the vehicle. Incident #2, the 2019 GMC Sierra 1500 AT4 has an electronic gear shifter and will not go into neutral unless engine is running - problem as needed tow as not able to crank yet struggled to get towed as transmission will not go into neutral - apparently dealer has special tool to put 2019 GMC Sierra into neutral that is not available to consumer. Service department at dealer - Childre GMC in Milledgeville GA - contacted me on September 25, 2024 and stated 2019 GMC Sierra 1500 AT4 needs a Fuel Pump Control Module part number 13565641 but the part is not available in the GM system and may take weeks or months for part to arrive. Apparently, there are other GM trucks at this dealership waiting same part (appears to be a national issue not just a one time issue). Dealer gave me a GMC customer service number to call. I called GMC customer service on September 25, 2024 and registered a complaint that no parts are available to fix my car. Neither the selling dealer or GM customer service offered any relief with a loaner or rental car. Internet searches on forums focused on new GMC/Chevrolet trucks confirm that multiple consumers have this issue with the Fuel Pump Control Module and that GM cannot supply the repair part. The part is not available on the secondary supply chain like AutoZone, Oreilly, or similar. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618218October 5, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
Driving down the road and a large section of my grill came flying off the truck, hitting my windshield and the car being me. I pulled over as soon as it happened and the car that was hit kept going and did not stop. After a search on the internet it has brought up serval cases of this happening to other owners. This would of killed a motorcycle driver if he was behind me. We need action. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618222October 5, 2024
STEERING
Getting shift to park safety warning, car is in park, and cannot move at all, Cannot start because vehicle does not believe it is in park. Have been stranded multiple times on this error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618063October 4, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My vehicle was issued an OTA ( over the air update ) automatically, and the update failed, leaving the screen in my vehicle inoperable, with a message displayed stating " Update failed return to dealer" My vehicles radio/information system is now inoperable. The blue-tooth calling capability is also inoperable. This is a safety issue due to the fact that I am a resident of Minnesota and we have a law that states it is illegal to use your phone while driving. In addition, I am unable to receive severe weather alerts via the radio and do not have the ability to make phone calls in my vehicle in the event of an emergency since it is illegal to use my phone in MN while driving. This is a serious safety hazard The GMC dealer (Mills GMC in Baxter, MN ) that the vehicle is currently at has stated this is not a warrantable repair, even though my vehicle is under warranty. I have also contacted GM service directly and was told they would be willing to offer me "rewards points" There is an active recall for the same issue for other GM models of the same year. Recall # N202319250 Essentially, GM is pushing updates to vehicles without the owners consent, giving the owner no choice but to bring the vehicle to the dealership for a repair which they are calling "wear and tear" This is highly unethical and is making customers vehicles unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617810October 3, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2019 GMC Sierra 2500. The contact stated while driving at various speeds, the vehicle lost motive power. The coolant fan seized and failed to operate as needed. There were no warning lights illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the check engine warning light was illuminated, and the knock sensor, coolant fan clutch, injector #6, and unstated wiring harness needed to be replaced. The dealer informed the contact that the parts to repair the vehicle were on back order. The vehicle was not repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617829October 3, 2024
ENGINE
The contact owns a 2020 GMC Sierra 1500. The contact stated that while the vehicle was parked and being driven, the vehicle was shaking violently. There were no warning lights illuminated. The contact stated that the failure was related to Technical Service Bulletin: 22-NA-186. The vehicle was taken to a local dealer, where it was diagnosed that the motor mount brackets needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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