GMC Envoy Complaints (2007)

278 consumer complaints on file.

#10597299June 10, 2014
STEERING, ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I GOT INTO THE TRUCK TO LEAVE WORK SHIFTED INTO REVERSED HALF WAY THRU THE TURN THE WHEEL LOCKED UP AND TRUCK SHUT OFF. I PUT IN PARK AND RESTARTED NO PROBLEM THE NEXT DAY SAME THING AT A RED LIGHT WHEEL LOCK NEEDS TO BE RESTARTED. IT SOUNDS LIKE THE SAME ISSUES ON THE RECALL BUT MY TRUCK IS NOT ON THE LIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596969June 8, 2014
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
INACCURATE FUEL GAUGE CAUSED THE 2007 GMC ENVOY TO UNEXPECTEDLY RUN OUT OF GASOLINE AND STALL AS THE VEHICLE WAS TURNING AT AN INTERSECTION. THE ENGINE SHUT OFF AND THE POWER STEERING FAILED TO OPERATE AS OTHER VEHICLES WERE APPROACHING THE INTERSECTION. I WAS NOT ABLE TO GET THE VEHICLE COMPLETELY OFF OF THE ROAD BEFORE IT STOPPED. THIS COULD HAVE CAUSED A SERIOUS CRASH. GM NEEDS TO BE HELD ACCOUNTABLE FOR CORRECTING THIS SERIOUS SAFETY RELATED DEFECT. WHY HAS THERE BEEN A RECALL COVERING CERTAIN VEHICLES UNDER NHTSA CAMPAIGN NUMBER 14V223000 BUT NOT IN THE CASE OF THIS 2007 GMC ENVOY WHEN THE END RESULT OF THE DEFECT CAN ALSO CAUSE THIS VEHICLE TO RUN OUT OF FUEL AND INCREASE THE RISK OF A CRASH? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588826May 16, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2007 GMC ENVOY. THE CONTACT STATED THAT GASOLINE FUEL FUMES WERE EMITTED FROM INSIDE OF THE VEHICLE. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579524April 14, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 GMC ENVOY DENALI. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574252March 23, 2014
ELECTRICAL SYSTEM
TO WHOM THIS MAY CONCERN, ON MARCH 20TH 2014 I WAS DRIVING ON A BUSY STREET WHEN MY 2007 GM ENVOY STOPPED RUNNING, MY GAS TANK WAS NEARLY FULL AND MY BATTERY NEARLY NEW WAS READING 14 VOLTS ON THE DASH GAUGE, I WAS ABLE TO RUN OFF THE STREET, NOTHING DAMAGED, NO WARNING LIGHTS SHOWED UP, IT RESTARTED BACK UP WITH NO PROBLEM, I WAS JUST GETTING ON A BUSY HIGHWAY I-70, THE REASON I AM NOTIFYING YOU IS IF THIS HAPPENED MINUTES LATER I WOULD OF GOTTEN RUN OVER BY A OTHER TRAFFIC, I DRIVE THIS BUSY STRETCH OF I-70 BETWEEN ST CHARLES, MISSOURI AND WENTZVILLE, MISSOURI, 40 MILES A DAY DURING RUSH HOUR. YES I WILL SPEND MORE TIME IN THE SLOW LANE FROM NOW ON. THANKS DUE TO RECENT SAFETY COMPLAINTS OF IGNITIONS WITH OTHER VEHICLES I WAS BETTER PREPARED OF WHAT TO DO IF THIS SORT OF THING HAPPENED BEING AN OWNER OF A GMC PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563219February 6, 2014
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2007 GMC ENVOY. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED THE CONTACT NOTICED THAT HIS DRIVER'S SIDE WINDOW WAS SHATTERED AND THE DOOR WAS MELTED. THE CONTACT CLIMBED THROUGH THE PASSENGER SIDE AND ALSO NOTICED THAT THE INSIDE OF THE DRIVERS DOOR WAS MELTED AND CHARRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION OR DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE VEHICLE WAS REMEDIED FOR RECALL NHTSA CAMPAIGN NUMBER: 13V248000 (ELECTRICAL SYSTEM , VISIBILITY) IN MAY 2013. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. RK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10556508December 18, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2007 GMC ENVOY. THE CONTACT STATED THE DRIVER'S SIDE WINDOW CONTROL PANEL FAILED AND CAUGHT ON FIRE. THE VEHICLE HAD NOT BEEN TAKEN TO A DEALER OR MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT STATED THAT THE MANUFACTURER INFORMED HER THAT THE VEHICLE WAS INCLUDED IN A MANUFACTURER'S RECALL BUT THE CONTACT VEHICLE DID NOT MEET THE STIPULATIONS OF THE RECALL REQUIREMENTS. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10553125November 20, 2013
FUEL SYSTEM, GASOLINE
GENERAL MOTORS ISSUED A SPECIAL COVERAGE ADJUSTMENT-FUEL LEVEL SENSOR CONTACT WEAR NOTICE # 10054E TO COVER 100% OF REPLACING A MALFUNCTIONING FUEL GAUGE. MY FUEL GAUGE MALFUNCTIONED AS OUTLINED IN THE NOTICE AND I HAD MY FUEL GAUGE REPAIRED AT MY OWN EXPENSE. WHEN I LEARNED OF THE SPECIAL COVERAGE, I COMPLETED THE GENERAL MOTORS PRODUCT FIELD ACTON CUSTOMER REIMBURSEMENT REQUEST FORM AND SENT THE REQUIRED COPIES OF RECEIPTS THAT SHOWED ALL REQUIRED INFORMATION TO HENDRICK GMC VIA FAX ON 9/13 AND HAND DELIVERED THE SAME INFORMATION ON 10/4. I HAVE NEVER RECEIVED MY REFUND FOR THE REPAIR I PAID FOR OUT OF POCKET. I HAVE CALLED AND E-MAILED THE GENERAL MANAGER OF HENDRICK GMC; I HAVE CALLED AND TRIED TO SPEAK TO HIM. I CALLED THE 800 NUMBER PROVIDED IN THE NOTIFICATION TO FILE A COMPLAINT. I HAVE LEFT MESSAGES FOR A TEAM LEADER AT THE CUSTOMER ASSISTANCE CENTER AND HE HAS NOT RETURNED MY CALLS NOR ARE THEY SENDING ME THE PROMISED REFUND. I BELIEVE THAT THIS SPECIAL COVERAGE ADJUSTMENT IS JUST A WAY FOR GMC TO NOT TO HAVE TO ISSUE A RECALL, AND THEY ARE PICKING AND CHOOSING WHO THEY ARE REFUNDING. GMC SHOULD NOT BE ALLOWED TO USE SUCH A DISHONEST PLOY TO AVOID PAYING TO REPAIR A DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548133October 16, 2013
EXTERIOR LIGHTING
MY VEHICLE'S HEADLIGHTS HAVE STARTED TO TURN OFF FOR NO REASON, SOMETIMES WHILE DRIVING AND SOMETIMES WHILE WAITING AT A TRAFFIC LIGHT. THEY COME ON THEN WITHOUT AN INTERVENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543598September 14, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
MY 2007 GMC ENVOY HAS BEEN EXPERIENCING ONGOING ISSUES WITH THE AIR CONDITIONING SYSTEM. THE AIR CONDITIONER ITSELF FUNCTIONS WELL WHEN IT'S WORKING, BUT A FEW MINUTES AFTER TURNING IT ON THE BLOWER STOPS WORKING. I'VE ALSO NOTICED THAT AFTER THE CONTROLS ARE TURNED OFF AND THE UNIT STAYS OFF FOR A COUPLE OF HOURS IT WILL BEGIN TO WORK AGAIN IF TURNED ON AGAIN. IT SEEMS OTHER USERS ARE HAVING SOME OF THE SAME ISSUES. I WOULD REALLY LIKE INFORMATION ON FILING A RECALL REQUEST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532396July 29, 2013
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2007 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE TIRE PRESSURE AND AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE ENGINE WAS LEAKING OIL AND ALL FOUR TIRE PRESSURE SENSORS FAILED. THE FAILURE RECURRED NUMEROUS TIMES AND THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES FOR REPAIR. THERE WERE SEVERAL REPAIRS MADE TO THE VEHICLE INCLUDING THE REPLACEMENT OF THE TRANSMISSION SLIP YOKE HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECTS. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526319July 23, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOW & LOCK STOP WORKING INTERMITTENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524207July 10, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
IN 2012, GMC RECALLED THE 2007 ENVOY FOR A FAULTY SWITCH THAT WAS SHORTING OUT AND CAUSING FIRE ON THE PASSENGER DOOR. THERE WAS A DELAY BETWEEN THE TIME THE RECALL WAS ISSUED AND WHEN MY VEHICLE WAS UP FOR REPAIR DUE TO A BACK ORDER OF PARTS. IN MAY 2013, THE CONSUMER WAS TOLD THE PARTS WERE IN AND THE LOCAL GMC DEALER REPAIRED THE SWITCH (12180) "PER SERVICE PROCEDURE" WHICH MEANT, A COATING WAS PUT ON THE DOOR SWITCH HOWEVER, THE CONSUMER WAS NOT MADE AWARE TO THE EXACT NATURE OF THESE "PROCEDURES." AT THE END OF JUNE 2013, THE DOOR HAD SHORTED OUT AND WAS AGAIN TAKEN IN TO THE GMC DEALER AND ACTUALLY REPLACED AFTER ENDANGERING THE LIVES OF 4 INDIVIDUALS WHO VISITED A GAS STATION AS THE LAST STOP. WHEN A CLAIM WAS OPENED WITH GM, THE CONSUMER WAS GIVEN A LOT OF "I UNDERSTAND" AND NO OTHER ANSWER COULD BE GIVEN EXCEPT FOR IT WAS STANDARD PROCEDURE TO "BAND-AID" THESE SWITCHES. FINALLY, THE GM REPRESENTATIVE SUPPLIED THE CONSUMER WITH THE EXCUSE THAT THE PART WAS NOT IN YET AND THAT WAS WHY IT WAS NOT FIXED IN THE FIRST PLACE. A POOR ATTEMPT TO RELIEVE THEMSELVES OF ANY LIABILITY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10520245June 17, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2007 GMC ENVOY. THE CONTACT STATED THAT THE DRIVER'S SIDE WINDOW FAILED TO CLOSE. THE CONTACT STATED THAT SHE HAD TO REMOVE THE DOOR PANEL AND MOVE WIRES AROUND IN ORDER TO GET THE WINDOW TO OPERATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10516007June 10, 2013
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2007 GMC ENVOY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. ADDITIONALLY, THERE WAS A BURNING ODOR IN THE VEHICLE. THE CONTACT WAS ABLE TO JUMP START THE VEHICLE AND TAKE TO IT THE DEALER FOR DIAGNOSIS. THE MECHANIC STATED THAT THE DOOR MODULE WAS MELTED AND WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V406000 (ELECTRICAL SYSTEM , VISIBILITY) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 116,000. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10511297May 9, 2013
ELECTRICAL SYSTEM
GOT A RECALL NOTICE OCTOBER, 2012, ABOUT A SAFETY DEFECT IN THE DRIVERS DOOR SWITCH MODULE. IN JANUARY 2013, ON THE WAY HOME FROM FLORIDA, IN A DRIVING RAIN STORM , THE WINDOWS QUIT WORKING. OF COURSE THE WINDOWS WERE DOWN. PARKED, SPENT THE NIGHT AFTER PUTTING PLASTIC ON ALL THE WINDOWS. RESUMED MY TRIP IN THE MORNING. ALL WAS FINE UNTIL I GOT INTO OHIO WHERE THE TEMP. WAS 14 DEGREES. CALLED RANDY WISE GMC DEALERSHIP AND MADE AN APPOINTMENT FOR JANUARY 8, 2013 TO HAVE THIS FIXED. TOOK MY RECALL PAPER WITH ME. THEY WOULD NOT HONOR THE RECALL BECAUSE IT WASN'T AN "ACTIVE RECALL". PAID THEM $477.92 TO FIX THE PROBLEM. CALLED GMC CUSTOMER ASSISTANCE CENTER WHERE I WAS PROMISED A REIMBURSEMENT FORM. NEVER CAME. CALLED THEM BACK ON 1/29/ 2013 WHEN I LEARNED NO SUCH PAPER WOULD BE MAILED TO ME UNTIL APRIL. FINALLY RECEIVED MY PAY BACK PAPERS ON 4/22/2013. IMMEDIATELY TOOK THE PAPERS TO RANDY WISE GMC, MILAN,MI AND WAS PROMISED MY MONEY WOULD BE FORTH COMING! TODAY'S DATE IS 5/9/2013 AND STILL NO MONEY. CALLED GMC CUSTOMER SERVICE AGAIN AND WAS TOLD THEY WOULD LOOK INTO THIS MATTER. IT HAS BEEN OVER FOUR MONTHS NOW! IS THIS THE NORM FOR RECALLS? CAN ANYONE THERE HELP ME? DON'T KNOW WHAT ELSE TO DO EXCEPT HIRE A LAWYER... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508446April 16, 2013
VISIBILITY/WIPER, ELECTRICAL SYSTEM
TL* CONTACT OWNS A 2007 GMC ENVOY. THE CONTACT STATED THAT SMOKE EMITTED FROM THE DRIVER'S DOOR PANEL WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER. THE FAILURE WAS LOCATED AT THE DOOR MODULE. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V406000 (ELECTRICAL SYSTEM ,VISIBILITY). THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 44,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10502652March 13, 2013
FUEL/PROPULSION SYSTEM
I WAS AT A STOP LIGHT AND WHEN I PRESSED ON THE GAS THE VEHICLE STALLED. I HAD TO HAVE A TOW TRUCK COME AND GIVE ME GAS TO GET ME STARTED. THIS IS RIDICULOUS. NOW I HAVE A CHECK ENGINE LIGHT ON BECAUSE OF THE STALLING CAUSE GUNK TO GET IN CERTAIN ENGINE PARTS. I AM EXTREMELY UPSET AND DO NOT THINK IT IS FAIR THAT THE DRIVER HAS TO PAY FOR 50%. GMC SHOULD PAY FOR 100%. PERIOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500652February 27, 2013
FUEL/PROPULSION SYSTEM
I HAVE A 2007 GMC ENVOY. THE FUEL GAUGE READS NORMAL AFTER A FILL UP AND THEN SOON DROPS TO EMPTY. IT DOES NOT GIVE AN ACCURATE READING OF FUEL IN THE TANK AND THE LOW FUEL LIGHT IS USUALLY ON. THE CHECK ENGINE LIGHT IS ALSO ON. IT SEEMS THAT THIS IS THE MOST COMMON COMPLAINT AMONG ENVOY OWNERS WITH NHTSA (NOTE THERE ARE 5 OTHER NAME PLATES UNDER WHICH THIS VEHICLE WAS SOLD). I HAVE CALLED GMC AND THEY CLAIM NO KNOWLEDGE OF THE PROBLEM. THEY OFFERED TO HELP ME CONTACT A DEALER, BUT WERE UNABLE TO REACH ONE. I CALLED THE SELLING DEALER ON MY OWN. THE SERVICE ADVISER SEEMED TO KNOW WHAT I WAS TALKING ABOUT BUT WAS NON-COMMITTAL. THE DEFECT STARTED AFTER THE WARRANTY PERIOD EXPIRED DUE TO TIME, BUT NOT MILEAGE. FINALLY I HAVE ALWAYS CONSIDERED THIS AN ANNOYANCE BUT I RECENTLY CHANGED MY OPINION ON THAT. MY WIFE, WHO DRIVES MY KIDS AROUND, POINTED OUT THAT IF SHE RUNS TOO LONG WITHOUT TOPPING OFF OR IF UNKNOWN TO HER, HER FUEL MILEAGE DECLINES SHE VERY WELL COULD RUN OUT OF GAS AND BE HIT BY A VEHICLE BEHIND HER. THERE WOULD BE NO WARNING TO HER OR TO THE VEHICLES BEHIND HER IE NO BRAKE LIGHTS TO WARN THAT SHE IS STOPPING. OF COURSE THERE WOULD ALSO BE A LOSS OF STEERING AND BRAKES. IN MY MIND THIS IS A SERIOUS SAFETY CONCERN AND IT SHOULD BE INVESTIGATED. IF GM IS UNWILLING TO FIX THE PROBLEM AND NHTSA RULES THAT THEY SHOULD NOT HAVE TO, AT A MINIMUM THEY SHOULD BE REQUIRED TO NOTIFY OWNERS OF THE NEED TO FIX THE ISSUE AND THE SAFETY REASONS WHY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497776February 11, 2013
ELECTRICAL SYSTEM
I ROLLED MY WINDOW DOWN PART WAY AND IT WOULD NOT ROLL UP. THE WINDOW SWITCH ON THE DRIVER SIDE WHICH INCLUDES THE DOOR LOCK FOR THAT DOOR DID NOT WORK. MY KEY FOB WOULD NOT WORK ALSO. I HAVE BEEN HAVING OFF AND ON PROBLEMS WITH THE WINDOW NOT WORKING PROPERLY BUT IT NEVER DID THIS. I HAD TO DRIVE 10 MILE TO MY LOCAL AUTO MECHANIC AND IT ALL OF A SUDDEN WORKED. I TOOK MY VEHICLE BACK TO MY MECHANIC TODAY 2/11/13 AND HE SAID I HAVE A DEFECTIVE SWITCH AND THAT THERE IS A RECALL ON THIS VEHICLE FOR THIS PROBLEM. I CONTACTED LUNGHAMMER GMC AND THEY SAID MY VEHICLE IS NOT PART OF THE RECALL. I WOULD LIKE TO KNOW WHAT MY OPTIONS ARE BECAUSE THE DEALERSHIP SAID I HAVE TO PAY $105.00 FOR THEM TO LOOK AT IT AND MAYBE WE CAN GET GM TO DO SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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